Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 405923 Views
  • 958 replies
  • 107 likes
  • Account
  • 405923 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175674 Views
  • 119 replies
  • 113 likes
  • Account
  • 1175674 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99972 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99972 Views
  • 68 replies
  • 10 likes

Can't Find Account (May Have Been Deleted and Re-created)

Hi there, I used to have a Spotify account connected to my Spark NZ mobile plan which gives me Spotify Premium, and this was working fine from middle of 2015 to early Dec 2016. But since getting a new phone (still on the same number/plan) last month,...

  • Newbie
  • Hi there,   I used to have a Spotify account connected to my Spark NZ mobile plan which gives me Spotify Premium, and this was working fine from middle of 2015 to early Dec 2016.   But ...
  • Masta_22
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
  • 176 Views
  • 1 replies
  • 0 likes

Recover old Facebook based account

I've lost my old premium account access due to the long in via facebook feature, it still exists but as a user ID number. However I don't know how to long in to it and my new facebook based account has none of the playlists!

  • Newbie
  • I've lost my old premium account access due to the long in via facebook feature, it still exists but as a user ID number. However I don't know how to long in to it and my new facebook based account h...
  • Masta_22
  • Roadie
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 190 Views
  • 1 replies
  • 0 likes

Solved!! Payment

Hello everyone, i have a little problem...i'm using Spotify Premium and this month i didn't have enough money on my account so it writes me that i'm gonna lose my premium account. But now i have enough money and i don't know what to do for not losing...

  • Casual Listener
  • Hello everyone,   i have a little problem...i'm using Spotify Premium and this month i didn't have enough money on my account so it writes me that i'm gonna lose my premium account. But now i ...
  • Bittencourt
  • Spotify Star
  • 204 Views
  • 3 replies
  • 0 likes
  • 204 Views
  • 3 replies
  • 0 likes

Rogers wireless free premium subscription

I'm with Rogers and have tried to set up my free two year premium subscription. Every time I reinstall Spotify it takes me to the free membership. I not have premium access. Is there a specific username I need to use ..other issue. Hoping for some he...

  • Casual Listener
  • I'm with Rogers and have tried to set up my free two year premium subscription. Every time I reinstall Spotify it takes me to the free membership. I not have premium access. Is there a specific usern...
  • Masta_22
  • Roadie
  • 314 Views
  • 3 replies
  • 0 likes
  • Account
  • 314 Views
  • 3 replies
  • 0 likes

Not all Canadians speak french...

On the browse page, I usually have at least one french playlist in the discover section, and email blasts seem to come to me in french. I can't find anywhere on my profile where I'm listed as preferring french, except the fact that I'm in Canada, and...

  • Newbie
  • On the browse page, I usually have at least one french playlist in the discover section, and email blasts seem to come to me in french.   I can't find anywhere on my profile where I'm listed a...
  • JBampfield
  • Newbie
  • 160 Views
  • 1 replies
  • 1 likes
  • Account
  • 160 Views
  • 1 replies
  • 1 likes

Solved!! I have been kicked out of a family account

Hello, My premium status has been removed without warning. The titular user in the Premium for Family tried inviting me back, but when I fill all my info (names, address), it states that it cannot confirm that I live on the same address. Please help.

  • Casual Listener
  • Hello,   My premium status has been removed without warning. The titular user in the Premium for Family tried inviting me back, but when I fill all my info (names, address), it states that it ...
  • Maxim
  • Spotify Star
  • 1982 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1982 Views
  • 1 replies
  • 0 likes

Solved!! Can't join premium for family

A family member was unable to join my family plan. The error message was: "We couldn't confirm that you live in the same adress as the main account holder". Even though the adress is the same. Any help?

  • Newbie
  • A family member was unable to join my family plan. The error message was: "We couldn't confirm that you live in the same adress as the main account holder". Even though the adress is the same. Any he...
  • Maxim
  • Spotify Star
  • 3309 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 3309 Views
  • 1 replies
  • 0 likes

Gutschein

Ich habe einen Gutschein von Spotify , nun sagt man mir , er sei nicht für mein Land ? Da ich in Österreich wohne, hier studiere und mich damals in Deutschland angemeldet habe. Der Gutschein stammt aus Österreich. Da ich an einer österreichischen Uni...

  • Casual Listener
  • Ich habe einen Gutschein von Spotify , nun sagt man mir , er sei nicht für mein Land ? Da ich in Österreich wohne, hier studiere und mich damals in Deutschland angemeldet habe. Der Gutschein stammt a...
  • Maxim
  • Spotify Star
  • 426 Views
  • 7 replies
  • 0 likes
  • 426 Views
  • 7 replies
  • 0 likes

PAYED ANOTHER ACCOUNT BECAUSE SPOTIFY SUCKS **bleep**

I'm so angry right now, the page bugged or something like that, and althoght it was logged in my account with my email and my facebook, I payed for nothing, I've been with spotify for almost 3 years, I've never had a problem like this one. So I check...

  • Newbie
  • I'm so angry right now, the page bugged or something like that, and althoght it was logged in my account with my email and my facebook, I payed for nothing, I've been with spotify for almost 3 years,...
  • Jacob
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Solved!! question about Spotify family (trip)

Hi,We are 2 guys (cousins) that we do live in the same house in Spain. The question is, while living at home he wants to travel on summer and maybe staying there for a month or so (Bulgaria eg) but coming back for the next school year (September). Is...

  • Music Fan
  • Hi, We are 2 guys (cousins) that we do live in the same house in Spain. The question is, while living at home he wants to travel on summer and maybe staying there for a month or so (Bulgaria eg) b...
  • LordRollin
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 210 Views
  • 1 replies
  • 0 likes

DELETE MY ACCOUNT

Deletion of account that is not used anymore. 

  • Visitor
  • Deletion of account that is not used anymore.  
  • ErikG
  • Roadie
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Solved!! Cannot redeem premium family code due to invalid address

Yesterday, I was randomly kicked off my family account and today had my brother send me the code again. I tried to redeem it but keep getting the error that the address is incorrect. How is this possible? I live here!Whatever it is, these ads are dri...

  • Casual Listener
  • Yesterday, I was randomly kicked off my family account and today had my brother send me the code again. I tried to redeem it but keep getting the error that the address is incorrect. How is this poss...
  • donnax0r
  • Casual Listener
  • 700 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 700 Views
  • 2 replies
  • 0 likes

lost my £4.99 premium subscription

Hi there...hoping someone can help me...I recently had my card stolen so had to change my card details for spotify...unfortunately I left it a bit late and now its prompting me to do so but only giving me the option to update my details by subscribin...

  • Casual Listener
  • Hi there...hoping someone can help me...I recently had my card stolen so had to change my card details for spotify...unfortunately I left it a bit late and now its prompting me to do so but only givi...
  • Maxim
  • Spotify Star
  • 268 Views
  • 3 replies
  • 0 likes
  • 268 Views
  • 3 replies
  • 0 likes

charged full amount not student amount

I had a student account registered on spotify but was charged the full premium price in December.

  • Casual Listener
  • I had a student account registered on spotify but was charged the full premium price in December.
  • Maxim
  • Spotify Star
  • 248 Views
  • 5 replies
  • 0 likes
  • 248 Views
  • 5 replies
  • 0 likes

Spotify premium

Hola, ayer compre el premium con la oferta de 3 meses por 0,99€ y sigo teniendo la cuenta free.

  • Newbie
  • Hola, ayer compre el premium con la oferta de 3 meses por 0,99€ y sigo teniendo la cuenta free.
  • Bittencourt
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Pagamento Spotify Premium

Eu coloquei os dados e tudo, mas todo mês diz que o pagamento não foi efetuado e eu tenho que atualizar os dados toda vez para poder pagar. Alguém sabe porque isso pode estar acontecendo?

  • Newbie
  • Eu coloquei os dados e tudo, mas todo mês diz que o pagamento não foi efetuado e eu tenho que atualizar os dados toda vez para poder pagar. Alguém sabe porque isso pode estar acontecendo?
  • Bittencourt
  • Spotify Star
  • 297 Views
  • 3 replies
  • 0 likes
  • 297 Views
  • 3 replies
  • 0 likes

Spotify has double-billed me, then client stopped connecting

I recently changed billing information. Now Spotify is drawing from both accounts. Who do I call to rectify this immediately?

  • Newbie
  • I recently changed billing information.  Now Spotify is drawing from both accounts. Who do I call to rectify this immediately?
  • Bittencourt
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Subscription

I have been a Spotify user for over a year and I LOVE it! I just noticed today that my last few charges are doubled from what I typically pay. How do I fix this? I am a college student and it said I receive the app for a cheaper price.

  • Casual Listener
  • I have been a Spotify user for over a year and I LOVE it! I just noticed today that my last few charges are doubled from what I typically pay. How do I fix this? I am a college student and it said I ...
  • Maxim
  • Spotify Star
  • 266 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 266 Views
  • 3 replies
  • 0 likes

Studentenrabatt funktioniert nicht

Hallo,ich zahle jetzt seit 5 Monaten schon die 9,99e, obwohl ich Studentin bin! Das regt mich extrem auf. Wenn ich auf "Zahlungsmethode ändern" gehe, steht dort, dass ich 4,99€ zahlen muss. Trotzdem wird mir jeden Monat der doppelte Preis abgebucht. ...

  • Newbie
  • Hallo, ich zahle jetzt seit 5 Monaten schon die 9,99e, obwohl ich Studentin bin! Das regt mich extrem auf. Wenn ich auf "Zahlungsmethode ändern" gehe, steht dort, dass ich 4,99€ zahlen muss. Trotzde...
  • Maxim
  • Spotify Star
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes