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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Bittencourt
  • Spotify Star
  • 177167 Views
  • 189 replies
  • 13 likes
  • Account
    Free
  • 177167 Views
  • 189 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 11590 Views
  • 6 replies
  • 11 likes
  • Security
  • 11590 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517368 Views
  • 986 replies
  • 113 likes
  • Account
  • 517368 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126285 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126285 Views
  • 74 replies
  • 12 likes

Solved!! A friend of mine used my payment details

A friend of mine wants to take advantage of the introductory trial price for 3 months so I decided to lend my Paypal account with my debit card info linked on it to complete the payment. After 3 months, is Spotify going to charge my card automaticall...

  • Casual Listener
  • A friend of mine wants to take advantage of the introductory trial price for 3 months so I decided to lend my Paypal account with my debit card info linked on it to complete the payment. After 3 mont...
  • Shatterday
  • Casual Listener
  • 297 Views
  • 2 replies
  • 0 likes
  • 297 Views
  • 2 replies
  • 0 likes

Error

I have made payment yesterday but it appears as attached.

  • Newbie
  • I have made payment yesterday but it appears as attached.
  • OpTicNickson
  • Music Fan
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Can't log back into my spotify account from Facebook

Hi! So a friend logged into her Spotify Account through Facebook on my phone, and now I can't log into my account through Facebook since hers is already authorized. I tried deleting the app and redownloading it, and it still logged into her account w...

  • Casual Listener
  • Hi! So a friend logged into her Spotify Account through Facebook on my phone, and now I can't log into my account through Facebook since hers is already authorized. I tried deleting the app and redow...
  • kstarkey
  • Casual Listener
  • 270 Views
  • 2 replies
  • 0 likes
  • Account
  • 270 Views
  • 2 replies
  • 0 likes

99 cent 3 month trial

i just finished the 7 day free trial and there is 4 hours left on the 99 cent 3 month promotion but every time i go to sign up and i try and pay with paypal it lets me sign in but then when i sign into my paypal it just sends me back to the choose yo...

  • Newbie
  • i just finished the 7 day free trial and there is 4 hours left on the 99 cent 3 month promotion but every time i go to sign up and i try and pay with paypal it lets me sign in but then when i sign in...
  • OpTicNickson
  • Music Fan
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Solved!! Personal Spotify statistics - 2016

Hi,my friends (and I think every user) got a mail about their 2016's statistics of Spotify yestreday. I did not get this mail because I was unsubscribed but I am interested in this. How could I get these informations?Thanks!

  • Casual Listener
  • Hi, my friends (and I think every user) got a mail about their 2016's statistics of Spotify yestreday. I did not get this mail because I was unsubscribed but I am interested in this. How could I get...
  • MaryElliott
  • Newbie
  • 86554 Views
  • 20 replies
  • 3 likes
  • 86554 Views
  • 20 replies
  • 3 likes

I am a Premium member but my iPhone 7+ displays as a Free Subscriber.

Dear Spotify MembersI know this question has been answered before but I am still unable to fix this problem. I have a spotify premium account and pay 9.90$ per month as subscription charges. The premium account displays correctly when i log in to spo...

  • Newbie
  • Dear Spotify Members I know this question has been answered before but I am still unable to fix this problem.   I have a spotify premium account and pay 9.90$ per month as subscription charge...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Superuser Contribution Switching from student to individual premium?

Okay, so I recently got a new debit card. I also have graduated, so I was paying about $10 for premium. So now, all I'm trying to do is update my CARD INFORMATION, not my subscription, as I believe I'm on individual plan. But when I try to update it,...

  • Casual Listener
  • Okay, so I recently got a new debit card. I also have graduated, so I was paying about $10 for premium. So now, all I'm trying to do is update my CARD INFORMATION, not my subscription, as I believe I...
  • arikasingkofer
  • Casual Listener
  • 355 Views
  • 4 replies
  • 0 likes
  • 355 Views
  • 4 replies
  • 0 likes

Cant Logged In My account including my family member?

I cant logged in my account and my family member (family package) and tried Forgot My Password for reset but seems Imnot getting any email link from SpotifyI just paid my monthly subscription lastweek.... hows is that possible?

  • Newbie
  • I cant logged in my account and my family member (family package) and tried Forgot My Password for reset but seems Im not getting any email link from Spotify I just paid my monthly subscription l...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Transacción pendiente

Hola, no sé si esta sea la forma correcta de hacer saber mi duda pero sinceramente no sé cómo hacerlo en la comunidad en español así que voy a contar mi incertidumbre: Soy de Colombia y quise comprar los 6 meses de Spotify (con la promoción de fin de...

  • Casual Listener
  • Hola, no sé si esta sea la forma correcta de hacer saber mi duda pero sinceramente no sé cómo hacerlo en la comunidad en español así que voy a contar mi incertidumbre: Soy de Colombia y quise comprar...
  • 234 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 234 Views
  • 0 replies
  • 0 likes

Superuser Contribution Discount Family Subscriptions!

Dear All,I want to subscribe and add people to the premium family pack.My spotify residence address is Singapore and spotify advertises in english to me.When I go to my account however I am still adressed in Dutch in which I setted up my first subscr...

  • Casual Listener
  • Dear All, I want to subscribe and add people to the premium family pack. My spotify residence address is Singapore and spotify advertises in english to me. When I go to my account however I am s...
  • Olivierdeclercq
  • Casual Listener
  • 316 Views
  • 2 replies
  • 0 likes
  • 316 Views
  • 2 replies
  • 0 likes

Charged for something i don't have access to

Hey. I tried sending a massage but i got the post instead. Which i find a bit off but, anywho... i got charged the student premium but i don't have access to any of the premium benifits. Can i can my money back spotify has been acting crazy on my any...

  • Newbie
  • Hey. I tried sending a massage but i got the post instead. Which i find a bit off but, anywho... i got charged the student premium but i don't have access to any of the premium benifits. Can i can my...
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Can't change country

Hi,I have Spotify Premium and have moved from the UK to New Zealand. When I try to follow the instructions to change countries (Subscriptions --> Change country), after I click "change to NZ" it just returns me to this sign up page for Spotify Family...

  • Newbie
  • Hi, I have Spotify Premium and have moved from the UK to New Zealand.  When I try to follow the instructions to change countries (Subscriptions --> Change country), after I click "change t...
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

Loged out and forgot password

Hi,so I accidentally logged out and I forgot my password for my Spotify so I did the forgot password and they said they sent me a email so go to my gmail and got nothing from them Anyone know how to fix it, please help

  • Newbie
  • Hi,so I accidentally logged out and I forgot my password for my Spotify so I did the forgot password and they said they sent me a email so go to my gmail and got nothing from them  Anyone know ...
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

Still being charged

I canceled my premium because I was getting charged twice a month some months, but I'm STILL being chargerd. How can I fix this?? HELP!

  • Casual Listener
  • I canceled my premium because I was getting charged twice a month some months, but I'm STILL being chargerd. How can I fix this?? HELP!
  • Maxim
  • Spotify Star
  • 281 Views
  • 3 replies
  • 0 likes
  • 281 Views
  • 3 replies
  • 0 likes

The $0.99 plan

I was trying to get the 0.99 for three months New Years plan but it kept saying that the payment didn't go through and nothing was charged. I then got charged 3 times of 0.99 and still am on the free version of Spotify. Please help!

  • Newbie
  • I was trying to get the 0.99 for three months New Years plan but it kept saying that the payment didn't go through and nothing was charged. I then got charged 3 times of 0.99 and still am on the free...
  • Maxim
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Premium account charge

according to the Spotify offer, it was supposed that I charge $0.99 for 3 months but the payment was $11.9. can someone explain why it happened?

  • Casual Listener
  • according to the Spotify offer, it was supposed that I charge $0.99 for 3 months but the payment was $11.9. can someone explain why it happened?  
  • Maxim
  • Spotify Star
  • 233 Views
  • 3 replies
  • 0 likes
  • 233 Views
  • 3 replies
  • 0 likes

Try for 99ct per month, but charged 9,99 straight away?

I've signed up for an offer, €0,99 for 3 months, €9,99 thereafter. But I have been charged €9,99 straight away. What's the plan here? Not well explained anyways.

  • Regular
  • I've signed up for an offer, €0,99 for 3 months, €9,99 thereafter. But I have been charged €9,99 straight away. What's the plan here? Not well explained anyways. 
  • Maxim
  • Spotify Star
  • 344 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 344 Views
  • 5 replies
  • 0 likes

Wrong email

I have been invited for premium family but it was sent to my other email address, can I still get to this account with that email if I accept?

  • Visitor
  • I have been invited for premium family but it was sent to my other email address, can I still get to this account with that email if I accept?
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

Where is the $9.99 a month payment option?

I am trying to renew my account with my new card but I cannot find the $9.99 a month plan for premium. I dont want to do the family plan and I am no longer a student, and I cannot pay for a years worth in one whole payment! This is very frustating

  • Visitor
  • I am trying to renew my account with my new card but I cannot find the $9.99 a month plan for premium. I dont want to do the family plan and I am no longer a student, and I cannot pay for a years wor...
  • 3021 Views
  • 0 replies
  • 0 likes
  • 3021 Views
  • 0 replies
  • 0 likes

Spotify web player window lags when displaying current song

I am playing songs from https://play.spotify.com/collection/songs on Spotify web player.There is a lag of 1 song on the disply while actual song starts.This issue is reoccuring since past few weeks.Please let me know when you fix it.Check the website...

  • Newbie
  • I am playing songs from  https://play.spotify.com/collection/songs on Spotify web player. There is a lag of 1 song on the disply while actual song starts. This issue is reoccuring since p...
  • 119 Views
  • 0 replies
  • 0 likes
  • Other
  • 119 Views
  • 0 replies
  • 0 likes