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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421545 Views
  • 965 replies
  • 108 likes
  • Account
  • 421545 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186536 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186536 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103476 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103476 Views
  • 69 replies
  • 10 likes

How do I redeem my giftcard?

Today I bought a giftcard for €30 went to my account to redeem it. Where did the giftcard redeem option go? Suddenly I can only choose from creditcard, paypal, ideal or paysafe card. Since paysafecard sounded like the second best option I clicked on ...

  • Casual Listener
  • Today I bought a giftcard for €30 went to my account to redeem it. Where did the giftcard redeem option go? Suddenly I can only choose from creditcard, paypal, ideal or paysafe card. Since paysafecar...
  • Maxim
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • Account
  • 251 Views
  • 1 replies
  • 0 likes

Bought a premium on sale (lower price for 3 months), didnt get that

So, my problem is thath I bought Premium today through PSC because of the sale (3 months cost as much as 1 month). When I bought it I noticed that my premium will only last til 23.01.2017. How can I change it?

  • Newbie
  • So, my problem is thath I bought Premium today through PSC because of the sale (3 months cost as much as 1 month). When I bought it I noticed that my premium will only last til 23.01.2017. How can I ...
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Locked out of account.

Hello - I'm trying to log into my account after not using it for quite some time, but I get the following errors: 1. If I log in using Facebook - "You do not have a Spotify account connected to your Facebook account. If you have a Spotify account, pl...

  • Newbie
  • Hello - I'm trying to log into my account after not using it for quite some time, but I get the following errors:   1. If I log in using Facebook - "You do not have a Spotify account connected...
  • Kayleigh
  • Spotify Legend
  • 407 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 407 Views
  • 1 replies
  • 0 likes

Cancelling my Premium account?

I have been premuim user for few months now. And today I got a promotion from Vodafone, which gave me 12 months premium account for free. So I signed and got the premium account over my current premium account :S After that I cancelled my own premium...

  • Newbie
  • I have been premuim user for few months now. And today I got a promotion from Vodafone, which gave me 12 months premium account for free. So I signed and got the premium account over my current premi...
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't cancel my subscription

I can't cancel my premium subscription. I have worked through all your online advice, but cannot find the account which is being charged the premium subscription. I'm getting very frustyrated.

  • Newbie
  • I can't cancel my premium subscription. I have worked through all your online advice, but cannot find the account which is being charged the premium subscription. I'm getting very frustyrated.
  • Kayleigh
  • Spotify Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Wiped

My Spotify logged me out this morning and now none of my songs are saved it looks like it has completely reset to the free version. Will my subscription have been cancelled or will I still be paying my monthly rate?

  • Visitor
  • My Spotify logged me out this morning and now none of my songs are saved it looks like it has completely reset to the free version. Will my subscription have been cancelled or will I still be paying ...
  • KatesHere
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 210 Views
  • 1 replies
  • 0 likes

Friend Feed Stopped Working

"See what friends" are playing is greyed outWhen I click "Find Friends", the error message is "Sorry, we couldn't load friends to follow"It was working fine two weeks agoTried reinstalling. No joy.

  • Regular
  • "See what friends" are playing is greyed out When I click "Find Friends", the error message is "Sorry, we couldn't load friends to follow" It was working fine two weeks ago Tried reinstalling. No ...
  • zramix
  • Casual Listener
  • 208 Views
  • 1 replies
  • 0 likes
  • Premium
  • 208 Views
  • 1 replies
  • 0 likes

Best subscription for my case

Hello Spotify team, We are a small familly of 3 Spotify fans. I live in Canada, my sister in USA and my father in France. We are looking for the best option to get a premium account for all of us. For Spotify Family, we need to reside to the same add...

  • Newbie
  • Hello Spotify team,   We are a small familly of 3 Spotify fans. I live in Canada, my sister in USA and my father in France. We are looking for the best option to get a premium account for all ...
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Familyplan with girlfriend ?

Two qustions: My Grilfriend lives with me can she then join my familyplan ?Can the accounts in my familyplan also hear headspace (that I also subscribe thru spotify) Thanks for the help and happy hollydays

  • Newbie
  • Two qustions:  My Grilfriend lives with me can she then join my familyplan ? Can the accounts in my familyplan also hear headspace (that I also subscribe thru spotify)   Thanks for th...
  • Maxim
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 290 Views
  • 1 replies
  • 0 likes

Spotify and Vodafone Premium Account Problem

Hi! I use Vodafone and Spotify premium bundle. But about 10 days I seem to be a free subscription and I use advertising content. Vodafone can not reach a solution about the subject. Can you help?

  • Newbie
  • Hi! I use Vodafone and Spotify premium bundle. But about 10 days I seem to be a free subscription and I use advertising content. Vodafone can not reach a solution about the subject. Can you help?
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Account

I had to cancel and Spotify keeps hitting my bank now am overdrawn.....Who I contact in spotify

  • Newbie
  • I had to cancel and Spotify keeps hitting my bank now am overdrawn.....Who I contact in spotify
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charges

I use Spotify on my PS4 and I used my 1 month free trial then after that it charged me $9.99 for 1 extra month when I thought it was supposed to be $0.99 a month any idea why it's charging me so much more?

  • Casual Listener
  • I use Spotify on my PS4 and I used my 1 month free trial then after that it charged me $9.99 for 1 extra month when I thought it was supposed to be $0.99 a month any idea why it's charging me so much...
  • JoshaFrizzy
  • Casual Listener
  • 302 Views
  • 2 replies
  • 0 likes
  • 302 Views
  • 2 replies
  • 0 likes

I pay the offert of 3 months and I still un acount free

I pay un December 9 and yesterday my Premium didn't worked... What I need to do?

  • Casual Listener
  • I pay un December 9 and yesterday my Premium didn't worked... What I need to do?
  • Hubo
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 215 Views
  • 1 replies
  • 0 likes

Family plan question

It says you have to reside at the same address to use the family plan.. (which makes perfect sense!) but my husband travels for work - and is often in the states for a couple days at a time (we live in canada) Do you have to be at the same address to...

  • Casual Listener
  • It says you have to reside at the same address to use the family plan.. (which makes perfect sense!) but my husband travels for work - and is often in the states for a couple days at a time (we live ...
  • Bittencourt
  • Spotify Star
  • 378 Views
  • 5 replies
  • 1 likes
  • 378 Views
  • 5 replies
  • 1 likes

Superuser Contribution Facebook account blocked, can't sign in in Spotify.

I don't know why but my Facebook account has been blocked and I cant sign in in Spotify. I have my Spotify account linked to Facebook and I'm a Premium User. I'm paying for the service and I'm unfortunately not able to enjoy it. Please, I really need...

  • Newbie
  • I don't know why but my Facebook account has been blocked and I cant sign in in Spotify. I have my Spotify account linked to Facebook and I'm a Premium User. I'm paying for the service and I'm unfort...
  • Kayleigh
  • Spotify Legend
  • 518 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 518 Views
  • 1 replies
  • 0 likes

How can I change the Discovery Weekly picture if I created my Spotify account using FB directly?

I already found on this message board a way to change the picture on the discover weekly playlist IF you can unlog and relog from facebook, it is unfortunatly not an option for me since I initially used Facebook to create my spotify account. Thank yo...

  • Regular
  •   I already found on this message board a way to change the picture on the discover weekly playlist IF you can unlog and relog from facebook, it is unfortunatly not an option for me since I ini...
  • d_krny
  • Newbie
  • 8829 Views
  • 32 replies
  • 0 likes
  • Account
  • 8829 Views
  • 32 replies
  • 0 likes

premium

I try to buy the 3 months premium offer for 1 euro but it was not succesfully because they say me I have already had a similar offer in the past. The strange thing is that spotify take from my bank account 1 euro even if they told me I can not have t...

  • Newbie
  • I try to buy the 3 months premium offer for 1 euro but it was not succesfully because they say me I have already had a similar offer in the past. The strange thing is that spotify take from my b...
  • Maxim
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 233 Views
  • 1 replies
  • 0 likes

Account KPN verkeerd gekoppeld

Gisteren heb ik mijn account verwijderd. Vanochtend nieuw account aangemaakt met KPN inlogcodes. Dit gaat niet goed. Als ik inlog krijg ik mijn oude account. En als ik op account klik staat het ineens op het account dat ik destijds met mijn ex had (o...

  • Newbie
  • Gisteren heb ik mijn account verwijderd. Vanochtend nieuw account aangemaakt met KPN inlogcodes. Dit gaat niet goed. Als ik inlog krijg ik mijn oude account. En als ik op account klik staat het ineen...
  • 358 Views
  • 0 replies
  • 0 likes
  • 358 Views
  • 0 replies
  • 0 likes