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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 404456 Views
  • 958 replies
  • 107 likes
  • Account
  • 404456 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1174423 Views
  • 119 replies
  • 112 likes
  • Account
  • 1174423 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99812 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99812 Views
  • 68 replies
  • 10 likes

Can't cancel premium

I recently found out I accidently set up two Spotify accounts. I have Spotify free for the account I have synced with my Facebook and Spotify premium for an account not linked to my Facebook. I got a new laptop and a new phone and when I downloaded S...

  • Newbie
  • I recently found out I accidently set up two Spotify accounts. I have Spotify free for the account I have synced with my Facebook and Spotify premium for an account not linked to my Facebook. I got a...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

Can I Make a Private Playlist and Still Send It?

Was curious to see if anyone knew before I tried this. Please and thanks!

  • Casual Listener
  • Was curious to see if anyone knew before I tried this. Please and thanks!
  • olivia1993
  • Newbie
  • 29647 Views
  • 4 replies
  • 0 likes
  • 29647 Views
  • 4 replies
  • 0 likes

Superuser Contribution Web Spotify can't login with facebook

I cannot login with facebook in Web Spotify.When i click on the "LOG IN WITH FACEBOOK", the button shake and prompt incorect username and password

  • Casual Listener
  • I cannot login with facebook in Web Spotify. When i click on the "LOG IN WITH FACEBOOK", the button shake and prompt incorect username and password
  • TrystanLoke
  • Casual Listener
  • 426 Views
  • 2 replies
  • 0 likes
  • 426 Views
  • 2 replies
  • 0 likes

How do I log into the pc app via facebook?

Hello. Brand new spotify account just created on the website and then downloaded the app. Cannot log into app on windows 7. There is no error code, just a message that my username or password is incorrect. I have changed my password on facebook as su...

  • Newbie
  • Hello. Brand new spotify account just created on the website and then downloaded the app. Cannot log into app on windows 7. There is no error code, just a message that my username or password is...
  • Axspeo
  • Newbie
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Premium help

Hi. I'm paying for the premium spotify and it worked on my old phone but since updating phones, I no longer get premium spotify anymore and it wants me to start paying again. I don't use my old phone anymore so I want my premium spotify on my new pho...

  • Newbie
  • Hi. I'm paying for the premium spotify and it worked on my old phone but since updating phones, I no longer get premium spotify anymore and it wants me to start paying again. I don't use my old phone...
  • HDaowz
  • Newbie
  • 156 Views
  • 2 replies
  • 0 likes
  • 156 Views
  • 2 replies
  • 0 likes

Spotify won't connect to Facebook Friend List

Hi, I'm tech savvy, and have done all the things I could find to do re connecting your facebook friends list to spotify, including uninstalling and reinstalling Spotify, and still it says it won't connect. I've an iMac, latest operating system, and I...

  • Casual Listener
  • Hi, I'm tech savvy, and have done all the things I could find to do re connecting your facebook friends list to spotify, including uninstalling and reinstalling Spotify, and still it says it won't co...
  • LindaTurner
  • Casual Listener
  • 294 Views
  • 2 replies
  • 1 likes
  • Other
  • 294 Views
  • 2 replies
  • 1 likes

Premium code not working

Hi There I have a Premium 3 month subscription code valid until July 15 2017 however it isnt working. It is a personalised code so hasnt been shared therefore is unused. Can someone help? ThanksJess

  • Newbie
  • Hi There   I have a Premium 3 month subscription code valid until July 15 2017 however it isnt working. It is a personalised code so hasnt been shared therefore is unused.   Can someone...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

Ayer era premium y hoy ya no

El dia de ayer inicie mi primer pago, puedo ver el recibo desde mi cuenta de spotify pero sigo en free, ayer estube en mi computadora, inicie sesion y tenia premium pero el dia de hoy me percate de que ya no es premium sino free que puedo hacer para ...

  • Newbie
  • El dia de ayer inicie mi primer pago, puedo ver el recibo desde mi cuenta de spotify pero sigo en free, ayer estube en mi computadora, inicie sesion y tenia premium pero el dia de hoy me percate de q...
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

Ive paid 99,- without having premium

Hello. I looked at my bills and it says that Spotify has taken 99,- from me. Im not a premium user and dont understand Why. I want my Money back!!Need help

  • Newbie
  • Hello. I looked at my bills and it says that Spotify has taken 99,- from me. Im not a premium user and dont understand Why. I want my Money back!! Need help 😞
  • HarryLawrence
  • Newbie
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Family Subsrciptions

I just sined up for the family subscription. One of my guests received a reply that her email address is already registered and is not letting her in. What should I do?

  • Casual Listener
  • I  just sined up for the family subscription.  One of my guests received a reply that her  email address is already registered and is not letting her in.  What should I do?  
  • Bittencourt
  • Spotify Star
  • 197 Views
  • 3 replies
  • 0 likes
  • 197 Views
  • 3 replies
  • 0 likes

lost playlist on new phone

hello. Ive been a premium subscriber for some time now. I had a bunch of playlists and never had any problems. I had my account linked to my paypal and make the monthly payment. I got a new phone yesterday, downloaded spotofy app on it and now when i...

  • Casual Listener
  • hello. Ive been a premium subscriber for some time now. I had a bunch of playlists and never had any problems. I had my account linked to my paypal and make the monthly payment. I got a new phone yes...
  • chankleta007
  • Casual Listener
  • 221 Views
  • 4 replies
  • 0 likes
  • 221 Views
  • 4 replies
  • 0 likes

Can't login to account, but card still being charged for Premium

I forgot what my username was for my spotify account. I also forgot what email I used, and can't figure it out. I thought it might be connected to my facebook, but that is not working either. My credit card is still being charged for Spotify Premium....

  • Newbie
  • I forgot what my username was for my spotify account. I also forgot what email I used, and can't figure it out. I thought it might be connected to my facebook, but that is not working either. My cred...
  • 209 Views
  • 0 replies
  • 2 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 209 Views
  • 0 replies
  • 2 likes

don't charge me!

My free trial expired at 4pm today and I've only just unsubscribed now. I rarely used my account. I haven't used it for at least a week. I shouldn't have to pay £9.99 for a month when I've unsubscribed 5 hours into the month without having actually u...

  • Newbie
  • My free trial expired at 4pm today and I've only just unsubscribed now. I rarely used my account. I haven't used it for at least a week. I shouldn't have to pay £9.99 for a month when I've unsubscrib...
  • donreiff
  • Newbie
  • 170 Views
  • 2 replies
  • 0 likes
  • 170 Views
  • 2 replies
  • 0 likes

free account

i will cancle my free account please hrelp me

  • Casual Listener
  • i will cancle my free account please hrelp me
  • juer37
  • Casual Listener
  • 369 Views
  • 6 replies
  • 0 likes
  • Account
  • 369 Views
  • 6 replies
  • 0 likes

Spotify free, but being charged..

So I noticed I was being charged $10 two days in a row...I didn't accidentally press premium bc I just checked my account and I still have Spotify free....what is going on. I want my $20 refund.

  • Newbie
  • So I noticed I was being charged $10 two days in a row...I didn't accidentally press premium bc I just checked my account and I still have Spotify free....what is going on. I want my $20 refund.
  • MartinStoichkov
  • Community Legend
  • 719 Views
  • 1 replies
  • 0 likes
  • Account
  • 719 Views
  • 1 replies
  • 0 likes

Cancelled free trial & still charged

Spotify, I signed up for a 1 month free trial of Spotify Premium and my account said I had to cancel by Dec. 17th, 2016 otherwise I would get charged for the following month. I cancelled on Dec. 17th, and see now that I have still been charged - it l...

  • Newbie
  • Spotify,   I signed up for a 1 month free trial of Spotify Premium and my account said I had to cancel by Dec. 17th, 2016 otherwise I would get charged for the following month. I cancelled on ...
  • MartinStoichkov
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 136 Views
  • 1 replies
  • 0 likes

Cancelled subscription but charged anyways

I was on a trial with option to pay after trial was over. I cancelled the option before the trial was over and made the mistake of not checking 'my subscriptions' then. I was just charged on my credit card. Disappointed with Spotify.

  • Casual Listener
  • I was on a trial with option to pay after trial was over. I cancelled the option before the trial was over and made the mistake of not checking 'my subscriptions' then. I was just charged on my credi...
  • MartinStoichkov
  • Community Legend
  • 195 Views
  • 3 replies
  • 0 likes
  • 195 Views
  • 3 replies
  • 0 likes

offlinesongs

hi my local songs arent avaible on my iphone, but i can play it on my computer.had no problem syncing them before but now they just wont and its really anoying

  • Newbie
  • hi my local songs arent avaible on my iphone, but i can play it on my computer. had no problem syncing them before but now they just wont and its really anoying
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes