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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

89475 Views

9 replies

2 likes

Account
Login
  • 89475 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

761504 Views

18 replies

29 likes

  • 761504 Views
  • 18 replies
  • 29 likes

Cancellation

Hallo Spotify. I am trying to cancel my account, but as also happened with other users I still had no success with it. I have tried making log in with my E-Mail and also with my Facebook. Now I cancelled the payment via PayPal and I would like to ask...

Newbie

Hallo Spotify. I am trying to cancel my account, but as also happened with other users I still had no success with it. I have tried making log in with my E-Mail and also with my Facebook. Now I cance...

255 Views

0 replies

0 likes

Account
  • 255 Views
  • 0 replies
  • 0 likes

Superuser Contribution Accidently reversed entry of Spotify, can't log in on the website anymore

I accidently reversed the Spotify entry and now I can't log in, not even to change my payment details. Does anyone know how I can retrieve my account?

Casual Listener

I accidently reversed the Spotify entry and now I can't log in, not even to change my payment details. Does anyone know how I can retrieve my account?

jornmondt

Casual Listener

280 Views

2 replies

0 likes

Account
Login
Premium
Subscription
  • 280 Views
  • 2 replies
  • 0 likes

Playlist question

Just got family premium and my son is getting my daughter's and wife's playlists on his phone,any way to stop this

Newbie

Just got family premium and my son is getting my daughter's and wife's playlists on his phone,any way to stop this

158 Views

0 replies

0 likes

  • 158 Views
  • 0 replies
  • 0 likes

Solved!! Paying for Wrong Subscription

Hi, I tried signing up for the Student Spotify Premium. And I went through the sign up but it charged me the full premium instead of the Student Premium. I wanted to get it switched to the student discount and not pay the extra $5.

Casual Listener

Hi, I tried signing up for the Student Spotify Premium. And I went through the sign up but it charged me the full premium instead of the Student Premium. I wanted to get it switched to the student di...

Jacob

Community Legend

394 Views

3 replies

0 likes

  • 394 Views
  • 3 replies
  • 0 likes

Spotify Premium do not work on Sony HAP-S1

Hi everyone!I have a Sony Hap-s1 amp and spotify premium account.Spotify work on My tablet and phone also.The sony has a last firmware, I can see the spotify in the menu.If I use tablet or phone, the spotify can not connect to the sony, why?Anybody c...

Casual Listener

Hi everyone! I have a Sony Hap-s1 amp and spotify premium account. Spotify work on My tablet and phone also. The sony has a last firmware,  I can see the spotify in the menu. If I use tablet...

997 Views

0 replies

0 likes

Premium
  • 997 Views
  • 0 replies
  • 0 likes

Cannot log in after changing cell phone service

How do I find what email is associated with my account? I initially registered as a promone throughave sprint aND was getting charged on my bill. I am no longer with sprint and I cannot log into my existing Spotify account. PLEASE HELP!!!

Newbie

How do I find what email is associated with my account? I initially registered as a promone throughave sprint aND was getting charged on my bill. I am no longer with sprint and I cannot log into my e...

156 Views

0 replies

0 likes

Login
  • 156 Views
  • 0 replies
  • 0 likes

Not accepting my credit card

It seems like spotify keeps on showing the "Oops, seems your card or payment provider is having a bad day" for weeks now whenever i try to upgrade to premium. Same happened to few friends. Ive tried everything and theres nothing wrong with my card. S...

Casual Listener

It seems like spotify keeps on showing the "Oops, seems your card or payment provider is having a bad day" for weeks now whenever i try to upgrade to premium. Same happened to few friends. Ive tried ...

Hubo

Community Legend

644 Views

7 replies

1 likes

  • 644 Views
  • 7 replies
  • 1 likes

Canceling premium

I need to cancel my premium Spotify account but every time I log in it says I am on free Spotify trial but I still get charged for premium membership

Newbie

I need to cancel my premium Spotify account but every time I log in it says I am on free Spotify trial but I still get charged for premium membership

Jacob

Community Legend

214 Views

1 replies

0 likes

Premium
  • 214 Views
  • 1 replies
  • 0 likes

Solved!! My country doesn't work on Spotify

I'm from Ukraine and my CC is obviously Ukrainian too, but I live in Florida, and I don't have an American CC. I made my account and decided to buy Premium. But then I filled all my CC information and submitted it, Spotify said, I can't use this CC, ...

Newbie

I'm from Ukraine and my CC is obviously Ukrainian too, but I live in Florida, and I don't have an American CC. I made my account and decided to buy Premium. But then I filled all my CC information an...

Jacob

Community Legend

924 Views

1 replies

0 likes

Subscription
  • 924 Views
  • 1 replies
  • 0 likes

Solved!! Didn't receive my wrapped email

I didn't receive a wrapped email from you, despite being subscribed to updates and never have marked any Spotify email as spam (I've gotten other emails). Please let me know when I will receive this?

Casual Listener

I didn't receive a wrapped email from you, despite being subscribed to updates and never have marked any Spotify email as spam (I've gotten other emails).    Please let me know when I wil...

erikmag

Casual Listener

6004 Views

2 replies

0 likes

  • 6004 Views
  • 2 replies
  • 0 likes

impossible connection Spotify avec SoundTouch BOSE

Bonjour, je viens d'acquérir une enceinte SoundTouch Bose 20. Lors de ma demande de connection de mon compte Spotify à cette enceinte ... impossible car un compte Spotify Premium est exigé alors que je suis en Spotify Unlimited depuis des années!!!Je...

Newbie

Bonjour, je viens d'acquérir une enceinte SoundTouch Bose 20. Lors de ma demande de connection de mon compte Spotify à cette enceinte ... impossible car un compte Spotify Premium est exigé alors que ...

592 Views

0 replies

1 likes

Unlimited
  • 592 Views
  • 0 replies
  • 1 likes

Premium family account login issue

When trying to add my son to my family account the link sent TIMES out. I fill out all the registration information and when I click send I get the message that the link timed out and I need to refresh and try again...did that three times and still g...

Casual Listener

When trying to add my son to my family account the link sent TIMES out. I fill out all the registration information and when I click send I get the message that the link timed out and I need to refre...

Kmaceyka

Casual Listener

171 Views

1 replies

0 likes

  • 171 Views
  • 1 replies
  • 0 likes

Family plan

I have just taken out a family plan .. the admistrator is my sons username but with my email address (as I orginally subscribed to the premium plan for him) ...my husband and daughter have been invited and joined sucessfully but I cannot seem to atta...

Casual Listener

I have just taken out a family plan .. the admistrator is my sons username but with my email address (as I orginally subscribed to the premium plan for him) ...my husband and daughter have been invit...

Hubo

Community Legend

286 Views

3 replies

0 likes

Subscription
  • 286 Views
  • 3 replies
  • 0 likes

Combining multiple accounts to family plan

Hi everyone, my son has his own Spotify account and I have my own Spotify account and we would like to sign up for the Family Plan. It would save us money and my wife and other son would be able to have their own accounts as well. My question is how ...

Newbie

Hi everyone, my son has his own Spotify account and I have my own Spotify account and we would like to sign up for the Family Plan. It would save us money and my wife and other son would be able to h...

Faithpugmire

Newbie

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Spotify access

Hello, if I connect to spotify with my phone and using facebook as always, it connects to an account with a different name and without my playlists and songs saved. How can I do? on PC it works perfectly.

Newbie

Hello, if I connect to spotify with my phone and using facebook as always, it connects to an account with a different name and without my playlists and songs saved. How can I do? on PC it works perfe...

292 Views

0 replies

0 likes

Account
  • 292 Views
  • 0 replies
  • 0 likes

Family Subscription

I started and paid for family subscription,I can use premium functions but i cannot add my family members,the page which requires payment appears again.There is a bill in my email and also I can see the payment in my account,there is nothing about pa...

Casual Listener

I started and paid for family subscription,I can use premium functions but i cannot add my family members,the page which requires payment appears again.There is a bill in my email and also I can see ...

229 Views

0 replies

0 likes

  • 229 Views
  • 0 replies
  • 0 likes

I have deactivated my facebook. May I please access my spotify account through e-mail instead?

I have deactivated my facebook account and is currently on premium. May I please have this spotify account logged in through my e-mail instead of through facebook? I want to keep all my details including my preimum subscription. If there's no way of ...

Newbie

I have deactivated my facebook account and is currently on premium. May I please have this spotify account logged in through my e-mail instead of through facebook? I want to keep all my details inclu...

Jacob

Community Legend

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

Solved!! Spotify South Korea

Hi, I'm planning to buy my brother an annual spotify subscription for his birthday. He's currently in the UK but will be moving to South Korea in a couple of weeks. If he activates his Spotify account using the gift I purchase in the UK will it still...

Newbie

Hi,   I'm planning to buy my brother an annual spotify subscription for his birthday. He's currently in the UK but will be moving to South Korea in a couple of weeks. If he activates his Spoti...

Jacob

Community Legend

1062 Views

1 replies

0 likes

  • 1062 Views
  • 1 replies
  • 0 likes

Premium account stopped for no reason

Hi ! I have a premium account since few years and i pay it sometimes with bank card and sometimes with a gift cart.Today, my premium account has been stopped because the bank card payement is not available but i buy a "three month" gift card few days...

Newbie

Hi ! I have a premium account since few years and i pay it sometimes with bank card and sometimes with a gift cart. Today, my premium account has been stopped because the bank card payement is not a...

208 Views

0 replies

0 likes

  • 208 Views
  • 0 replies
  • 0 likes

Two speakers family account can only play on one speaker

I have a Bose speaker connected to the account of the master family plan owner and google home speaker connected to another user link sent and set up on family plan. We have only been able to play music through one speaker every time you try to play ...

Newbie

I have a Bose speaker connected to the account of the master family plan owner and google home speaker connected to another user link sent and set up on family plan. We have only been able to play mu...

192 Views

0 replies

0 likes

  • 192 Views
  • 0 replies
  • 0 likes