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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Marcobj99
  • Newbie
  • 263767 Views
  • 516 replies
  • 34 likes
  • Account
    Free
  • 263767 Views
  • 516 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13045 Views
  • 6 replies
  • 11 likes
  • Security
  • 13045 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529434 Views
  • 989 replies
  • 113 likes
  • Account
  • 529434 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128117 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128117 Views
  • 74 replies
  • 12 likes

DRAMA!!

Zo mag ik de"support"van Spotify noemen, onderdeel van KPN, hoelang blijven jullie incasseren van mijn betaalrekening terwijl ik al jaren een All-Inn KPN contract heb? Waarom wordt ik van het kastje naar de muur gestuurd en kan ik alleen via dit medi...

  • Newbie
  • Zo mag ik de"support"van Spotify noemen, onderdeel van KPN, hoelang blijven jullie incasseren van mijn betaalrekening terwijl ik al jaren een All-Inn KPN contract heb? Waarom wordt ik van het kastje ...
  • wolflambert
  • Roadie
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in to Spotify

Hey guys,I'm trying to log in to Spotify on my Laptop but it doesn't work.I'm logged in to Spotify with Facebook and I pressed the button which says Log in with Facebook but it doesn't work.I also tried to deinstall and reinstall Spotify on my Laptop...

  • Casual Listener
  • Hey guys, I'm trying to log in to Spotify on my Laptop but it doesn't work. I'm logged in to Spotify with Facebook and I pressed the button which says Log in with Facebook but it doesn't work. I a...
  • 44wildflower
  • Newbie
  • 377 Views
  • 5 replies
  • 0 likes
  • Login
  • 377 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify Family

I have a problem with the monthly renew of the subscription of spotify family.The others 4 members of family today , after just a month until the subscription, have no premium, their 'slot' are free, and they cannot login, because spotify say that it...

  • Casual Listener
  • I have a problem with the monthly renew of the subscription of spotify family. The others 4 members of family today , after just a month until the subscription, have no premium, their 'slot' are fre...
  • federico95
  • Casual Listener
  • 392 Views
  • 4 replies
  • 0 likes
  • 392 Views
  • 4 replies
  • 0 likes

Superuser Contribution Does this music service work for anyone?

I created an account after the radio station I frequent links their playlists here. Whenever I click on a link it takes me here to a mostly blank page. It shows my user name on the left bottom corner and when I click on that it shows my profile so I ...

  • Visitor
  • I created an account after the radio station I frequent links their playlists here.  Whenever I click on a link it takes me here to a mostly blank page.  It shows my user name on the left b...
  • FabianS_Bogota
  • Roadie
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I signed up for 3 months $0.99, but the email I used, was invalid.

I forgot my password, and when I tried to reset it I realized that the email I used to sign up had a wrong @ location. I accidentaly put @ymail.com instead of @yahoo.com, so I can not log in. I attempted to purchase the premium service for $.99 again...

  • Visitor
  • I forgot my password, and when I tried to reset it I realized that the email I used to sign up had a wrong @ location. I accidentaly put @ymail.com instead of @yahoo.com, so I can not log in. I attem...
  • FabianS_Bogota
  • Roadie
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Vizio TV - Discover Weekly doesn't load

On my Vizio TV app, one playlist quit loading: Discover Weekly (which I love). It used to load fine, and it still does on my other devices. But now it just hangs on "Loading." The other playlists still load normally. Any ideas? Vizio TV, model number...

  • Newbie
  • On my Vizio TV app, one playlist quit loading: Discover Weekly (which I love). It used to load fine, and it still does on my other devices. But now it just hangs on "Loading." The other playlists sti...
  • 132 Views
  • 0 replies
  • 0 likes
  • Account
  • 132 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium need help

I bought premium for a year now get to have played it through my speakers but getting bedskjed that I have to buy premium. have even deleted it innsatll it again to log out unsuccessfully now I need help

  • Newbie
  • I bought premium for a year now get to have played it through my speakers but getting bedskjed that I have to buy premium. have even deleted it innsatll it again to log out unsuccessfully now I need ...
  • FabianS_Bogota
  • Roadie
  • 204 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 204 Views
  • 1 replies
  • 0 likes

going on deployment, want to keep spotify

Good morning all, I'm leaving for deployment in 2 days and I wanted to keep my spotify, but I know that I'll be without internet access for most of it and wont be able to autmatically repurchase spotify, is there a way for me to prepurchase for about...

  • Newbie
  • Good morning all,   I'm leaving for deployment in 2 days and I wanted to keep my spotify, but I know that I'll be without internet access for most of it and wont be able to autmatically repurc...
  • musiccornercv
  • Roadie
  • 362 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 362 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing administrator name for premium family subscription

The address stays the same but the administrator name is incorrect. How do I update just the name? I tried unsubscribing and then signing up again. I can't locate the page to do that.

  • Newbie
  • The address stays the same but the administrator name is incorrect. How do I update just the name? I tried unsubscribing and then signing up again. I can't locate the page to do that.
  • FabianS_Bogota
  • Roadie
  • 594 Views
  • 1 replies
  • 0 likes
  • 594 Views
  • 1 replies
  • 0 likes

Solved!! Family Account Playlists

We got a family premium account, and I connected my own old account to it so I have a premium account myself. But I made a few playlists on the family account which I want to control from my own account. Is it possible to change the playlists owner?

  • Newbie
  • We got a family premium account, and I connected my own old account to it so I have a premium account myself.  But I made a few playlists on the family account which I want to control from my ow...
  • musiccornercv
  • Roadie
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

premium sin conexion

porque mi spotify premium no lo puedo usar sin conexion a internet

  • Newbie
  • porque mi spotify premium no lo puedo usar sin conexion a internet
  • Bittencourt
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • Premium
  • 229 Views
  • 1 replies
  • 0 likes

Devolución

Quiero solicitar la devolución de dinero por una suscripción premium que aún no he usado. He cancelado mi suscripción, pero quiero recuperar mi dinero y volver a Free. Según las FAQ puedo solicitar una devolución en los 14 días posteriores a la compr...

  • Newbie
  • Quiero solicitar la devolución de dinero por una suscripción premium que aún no he usado. He cancelado mi suscripción, pero quiero recuperar mi dinero y volver a Free. Según las FAQ puedo solicitar u...
  • anarrr7
  • Newbie
  • 403 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 403 Views
  • 1 replies
  • 0 likes

looking for a friend

I'm trying to look for a friend's spotify, this is the problem, I don't know her username, she isn't connected to facebook, and she won't tell me her username. Any ideas on how to find her?

  • Casual Listener
  • I'm trying to look for a friend's spotify, this is the problem, I don't know her username, she isn't connected to facebook, and she won't tell me her username. Any ideas on how to find her?
  • IshRules
  • Casual Listener
  • 204 Views
  • 2 replies
  • 0 likes
  • Account
    Free
  • 204 Views
  • 2 replies
  • 0 likes

Missed promo deadline

I was out of town and missed an email offering 3 months for $0.99. The offer expired on 01/01/2017 but I didn't have access to my emails while away. Any chance I can still apply for the offer?

  • Newbie
  • I was out of town and missed an email offering 3 months for $0.99. The offer expired on 01/01/2017 but I didn't have access to my emails while away.   Any chance I can still apply for the offe...
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 192 Views
  • 1 replies
  • 0 likes

Reset my account

Hi, i wanted to reset my account so i can start over organizing my playlists and stuff because it's currently a big mess. Also, I have too many musics downloaded and I don't want to have to eliminate each one from the offline option, one by one. So i...

  • Newbie
  • Hi, i wanted to reset my account so i can start over organizing my playlists and stuff because it's currently a big mess. Also, I have too many musics downloaded and I don't want to have to eliminate...
  • Maxim
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Paying for premium, but account says I have a free subscription.

I just got an echo dot from Amazon and you can link spotify but only with a premium account. I have been paying for premium and get all that comes with it, but when I log in to link with my echo, my account says I only have a free subscription and ne...

  • Newbie
  • I just got an echo dot from Amazon and you can link spotify but only with a premium account. I have been paying for premium and get all that comes with it, but when I log in to link with my echo, my ...
  • Evethatsme
  • Newbie
  • 265 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 265 Views
  • 1 replies
  • 0 likes

Student discount

I've discovered that you're beginning to run this "Student Discount" and i would very much like to sign up for it, the only problem is that i can't sign up since i am studying in Denmark - and i can't afford at normal subscription unfortunately. So i...

  • Newbie
  • I've discovered that you're beginning to run this "Student Discount" and i would very much like to sign up for it, the only problem is that i can't sign up since i am studying in Denmark - and i...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium subscription doesn't work

I had Premium and payed with phone bill. Spotify paused it because I hadn't enough money one time. They sent me an email and said I can get Premium again any time. So I tried but it says "you reached the maximum of subscriptions per phone number" but...

  • Visitor
  • I had Premium and payed with phone bill. Spotify paused it because I hadn't enough money one time. They sent me an email and said I can get Premium again any time. So I tried but it says "you reached...
  • Melody
  • Spotify
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Coupon code

Dears,I've got a coupon code but it's not possible to use it with my family account. Spotify does not accept the code. Does anybody knows why it's not possible to use coupon codes with a family account ? Many thanksJörg

  • Newbie
  • Dears, I've got a coupon code but it's not possible to use it with my family account. Spotify does not accept the code. Does anybody knows why it's not possible to use coupon codes with a famil...
  • Maxim
  • Spotify Star
  • 3039 Views
  • 1 replies
  • 0 likes
  • Account
  • 3039 Views
  • 1 replies
  • 0 likes

Spotify premium pre-paidsubscription

Hii, I bought Spotify premium for €9,99 for 3 months. This started December 12th. But I got an email which says that my 'pre-paidsubsription' ends in 10 days. And that I have to pay monthly for premium after these 10 days. But I have still 2 months s...

  • Casual Listener
  • Hii, I bought Spotify premium for €9,99 for 3 months. This started December 12th. But I got an email which says that my 'pre-paidsubsription' ends in 10 days. And that I have to pay monthly for premi...
  • OviiiOne
  • Community Legend
  • 391 Views
  • 7 replies
  • 0 likes
  • Premium
    Subscription
  • 391 Views
  • 7 replies
  • 0 likes