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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80489 Views

9 replies

2 likes

Account
Login
  • 80489 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654119 Views

13 replies

4 likes

Account
  • 654119 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734608 Views

18 replies

29 likes

  • 734608 Views
  • 18 replies
  • 29 likes

Issue with Spotify Premium

I wanted to upgrade my account to premium and wanted to use my unidays discount. However, when I selected the option I was notified that it was already being used with another account, even though I just have one account and nobody has my log in deta...

Newbie

I wanted to upgrade my account to premium and wanted to use my unidays discount. However, when I selected the option I was notified that it was already being used with another account, even though I ...

osornios

Spotify Star

200 Views

1 replies

0 likes

  • 200 Views
  • 1 replies
  • 0 likes

Solved!! Changing Country

So I was on vacation in Denmark when I made Spotify account. I also started a free trial of a week. But now I'm back in Holland and I bought a premium card for 3 months. I filled it in on the site. On the site it says I have premium but on the app I ...

Regular

So I was on vacation in Denmark when I made Spotify account. I also started a free trial of a week. But now I'm back in Holland and I bought a premium card for 3 months. I filled it in on the site. O...

OisinH

Regular

632 Views

6 replies

0 likes

  • 632 Views
  • 6 replies
  • 0 likes

Solved!! Hit max device limit

I recently factory reset and backed up my iphone to my computer. I have Spotify on my phone and on my computer, and that is it. After I put the backup on my new phone, Spotify said I hit my max device limit and will no longer allow me to listen to my...

Casual Listener

I recently factory reset and backed up my iphone to my computer. I have Spotify on my phone and on my computer, and that is it. After I put the backup on my new phone, Spotify said I hit my max devic...

jackilynna

Casual Listener

664 Views

2 replies

0 likes

Subscription
  • 664 Views
  • 2 replies
  • 0 likes

Superuser Contribution 預付一個月加贈一個月

如題:本來有看到優惠活動,新會員第一次預付149可加贈一個月的Premium,所以理解成買一個月可享受會員兩個月,但我2016/9/17付款,到今天2016/10/17就已經不是Premium了,想請問是怎麼回事呢?不應該是到2016/11/17(兩個月)嗎?

Newbie

如題:本來有看到優惠活動,新會員第一次預付149可加贈一個月的Premium,所以理解成買一個月可享受會員兩個月,但我2016/9/17付款,到今天2016/10/17就已經不是Premium了,想請問是怎麼回事呢?不應該是到2016/11/17(兩個月)嗎?

MaryC1

Spotify Legend

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

Charged twice a month.

I upgraded to family in September. I have just recently discovered that I am still being charged for a single subscription along with a family subscription, meaning I have paid an additional $20.00 that I shouldn't have. I'll see the credit to my acc...

Casual Listener

I upgraded to family in September. I have just recently discovered that I am still being charged for a single subscription along with a family subscription, meaning I have paid an additional $20.00 t...

Algee

Roadie

257 Views

2 replies

0 likes

  • 257 Views
  • 2 replies
  • 0 likes

Superuser Contribution Pagamento

Estou com um problema pra debitar o valor no meu cartão e não acho a possibilidade de emissão do boleto. Não consigo falar com NINGUÉM do spotify pra tentar resolver. Quero pagar, mas tá impossível.

Newbie

Estou com um problema pra debitar o valor no meu cartão e não acho a possibilidade de emissão do boleto. Não consigo falar com NINGUÉM do spotify pra tentar resolver. Quero pagar, mas tá impossível.

RodrigoPalma

Roadie

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Family/Multiple account

Dears,I am based in Belgium and the rest of the family is in France, if we suscribe to the family account would we be able to all use it ?Thanks,Alexandre

Casual Listener

Dears, I am based in Belgium and the rest of the family is in France, if we suscribe to the family account would we be able to all use it ? Thanks, Alexandre

Maxim

Spotify Star

355 Views

3 replies

0 likes

  • 355 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't get premium

Hello. I had 1 TL for 3 months premium till today and today i bought a spotify 1 month premium and internet receipt from vodafone. I had my receipt accepted from vodafone and I used my 500 mb too but i can't apply premium to my account.when i open li...

Visitor

Hello. I had 1 TL for 3 months premium till today and today i bought a spotify 1 month premium and internet receipt from vodafone. I had my receipt accepted from vodafone and I used my 500 mb too but...

Anyk17

Spotify Star

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

subscription wont work

I'm trying to re-subscribe to Spotify premium but its not letting me pay with the 3 options that are there, it says when clicking on the oops something went wrong try again, still nothing. Any ideas?

Casual Listener

I'm trying to re-subscribe to Spotify premium but its not letting me pay with the 3 options that are there, it says when clicking on the oops something went wrong try again, still nothing. Any ideas?

PierreNava

Newbie

200 Views

1 replies

1 likes

  • 200 Views
  • 1 replies
  • 1 likes

Solved!! Spotfy Family

My son live in my house, but because the university, in the week (monday to friday) he lives in onder city. Is it possible I include my son in Sotfy Family?

Visitor

My son live in my house, but because the university, in the week (monday to friday) he lives in onder city. Is it possible I include my son in Sotfy Family?

Maxim

Spotify Star

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Remove/block subscribers

Hey, someone is illegally using my account, and he uploads all his musics. I am still able to connect myself but he is using one of my 3 device. I'd like to know how i can block him, or remove him from my account ? Please this is urgent, I am not pay...

Newbie

Hey, someone is illegally using my account, and he uploads all his musics. I am still able to connect myself but he is using one of my 3 device. I'd like to know how i can block him, or remove him fr...

Maxim

Spotify Star

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Allow user to select default sound device.

Looked at my offline device management. It says I have 3 devices in use. 1. Laptop. I don't have a laptop. 2. Iphone. I've never had an Iphone. Why is this incorrect information being displayed.

Casual Listener

Looked at my offline device management. It says I have 3 devices in use.   1. Laptop. I don't have a laptop.   2. Iphone. I've never had an Iphone.   Why is this incorrect i...

Anyk17

Spotify Star

384 Views

3 replies

0 likes

Account
  • 384 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify premium

O valor foi debitado do cartão de crédito, porém a conta não se tornou premium.

Newbie

O valor foi debitado do cartão de crédito, porém a conta não se tornou premium.

MaryC1

Spotify Legend

312 Views

1 replies

0 likes

Account
Premium
Subscription
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium não funciona

Paguei o boleto e não liberaram o Premium, paguei no sábado de manhã.O que devo fazer?

Newbie

Paguei o boleto e não liberaram o Premium, paguei no sábado de manhã. O que devo fazer?

MaryC1

Spotify Legend

261 Views

1 replies

0 likes

Premium
  • 261 Views
  • 1 replies
  • 0 likes

Several log in issues

Hey there! I have the following problems. Recently I had to change my Facebook password due to security reasons. My facebook was linked to spotify. Ever since I cant log in in the app. Not the desktop version, nor the android version. I tried several...

Newbie

Hey there!   I have the following problems. Recently I had to change my Facebook password due to security reasons. My facebook was linked to spotify. Ever since I cant log in in the app. Not t...

osornios

Spotify Star

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

Student discount not been applied

I have been overcharged for a number of months now, I have had the discount applied before. I have contacted you guys before, no reply.

Casual Listener

I have been overcharged for a number of months now, I have had the discount applied before. I have contacted you guys before, no reply.

Maxim

Spotify Star

281 Views

5 replies

0 likes

  • 281 Views
  • 5 replies
  • 0 likes

Reactivating spotify premium account after accidently withdrawing the payment

Hi,My grandfather accidently withdrawed his payment from spotify and now he cant login, because they turnedoff his account. How can i reactivate his account or is it deactivated forever?

Newbie

Hi, My grandfather accidently withdrawed his payment from spotify and now he cant login, because they turnedoff his account. How can i reactivate his account or is it deactivated forever?  &nb...

Maxim

Spotify Star

866 Views

1 replies

0 likes

Account
Login
  • 866 Views
  • 1 replies
  • 0 likes

Unlinked from Facebook and now I cannot login

I just recently activated premium through my telephone provider KPN.com I noticed it linked up to a free account I was logged into. This account is connected to Facebook. But I wanted to disconnect it. I followed the instructions, through settings on...

Newbie

I just recently activated premium through my telephone provider KPN.com  I noticed it linked up to a free account I was logged into. This account is connected to Facebook.  But I wanted to...

Phye

Newbie

246 Views

2 replies

0 likes

Account
Premium
  • 246 Views
  • 2 replies
  • 0 likes

Student discount for last months

Hello,I just found out now that there is a student discount for spotify premium. So far I used the regular Spotify Premium subscription and paid 9,99 € per month. I now cancelled the subscription and it ends in November. Is it possible to get a refun...

Newbie

Hello, I just found out now that there is a student discount for spotify premium. So far I used the regular Spotify Premium subscription and paid 9,99 € per month.  I now cancelled the subscri...

Maxim

Spotify Star

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

Problème premium Bouygues suite changement de telephone

Bonjour, suite changement de téléphone je n'ai plus accès au premium inclus dans mon offre, henné sais plus quoi faire....

Newbie

Bonjour, suite changement de téléphone je n'ai plus accès au premium inclus dans mon offre, henné sais plus quoi faire....

dbroc

Casual Listener

797 Views

4 replies

0 likes

Account
Free
Login
Other
Unlimited
  • 797 Views
  • 4 replies
  • 0 likes