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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76598 Views

28 replies

0 likes

  • 76598 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94557 Views

9 replies

2 likes

Account
Login
  • 94557 Views
  • 9 replies
  • 2 likes

Upgrading to premium

I'm moving to Croatia (where Spotify is not available) beginning of next year and will stay there for 10-12 months. If I upgrade to premium using my spanish credit card, will I be able to use Spotify Premium during my stay in Croatia?

Newbie

I'm moving to Croatia (where Spotify is not available) beginning of next year and will stay there for 10-12 months. If I upgrade to premium using my spanish credit card, will I be able to use Spotify...

crematedman

Community Legend

212 Views

1 replies

0 likes

Premium
  • 212 Views
  • 1 replies
  • 0 likes

Wierd - While playing others are hogging my Spotify session

Either my facebook has been hacked, or something is wrong with runtime account management. My Spotify profile number: 116623350. During the day while listening to Spotify, my sessions gets "hogged" by other unknown devices. I've also received spanish...

Newbie

Either my facebook has been hacked, or something is wrong with runtime account management. My Spotify profile number: 116623350.   During the day while listening to Spotify, my sessions gets "...

musiccornercv

Roadie

309 Views

2 replies

0 likes

Account
  • 309 Views
  • 2 replies
  • 0 likes

What's happening?! [Strange]

Hi, first, sorry for the bad english (brazilian guy here)... Well, until 06/2016 I was Premium, but after that i canceled my signature because i was without money... Between 06/2016 and now I changed my credit card and now i wanna be Premium again, b...

Newbie

Hi, first, sorry for the bad english (brazilian guy here)... Well, until 06/2016 I was Premium, but after that i canceled my signature because i was without money... Between 06/2016 and now I changed...

musiccornercv

Roadie

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Solved!! Changing to Spotify Premium through Spark NZ

I've just purchased the music pre-paid $19 plan with Spark which includes free Spotify Premium. I already had Premium and went through the Spotify registration with Spark. It said Spark had access to my Spotify user account, and could recognise I had...

Newbie

I've just purchased the music pre-paid $19 plan with Spark which includes free Spotify Premium. I already had Premium and went through the Spotify registration with Spark. It said Spark had...

contactannah

Newbie

15634 Views

2 replies

0 likes

  • 15634 Views
  • 2 replies
  • 0 likes

Solved!! Can't access account

I got an e-mail saying my account is block because of something going wrong with a payment.Why doesn't it at least say how I can fix this?

Casual Listener

I got an e-mail saying my account is block because of something going wrong with a payment. Why doesn't it at least say how I can fix this?

ShadyXL

Casual Listener

383 Views

2 replies

0 likes

Account
  • 383 Views
  • 2 replies
  • 0 likes

Solved!! Shut down account

I've changed my premium account to a family account. On 14/11 I started the family account and I was charged (€14,99) for this. On 16/11 I was charged once again, but this time it was €9,99 for my premium account. In my confusion I asked to reverse t...

Casual Listener

I've changed my premium account to a family account. On 14/11 I started the family account and I was charged (€14,99) for this. On 16/11 I was charged once again, but this time it was €9,99 for my pr...

tessaaah

Casual Listener

1162 Views

2 replies

0 likes

  • 1162 Views
  • 2 replies
  • 0 likes

Playlist de la semaine photo

Hello everybody !It seems that it's possible to change the picture of the playlist "playlist de la semaine", who takes a photo that I used to have on Facebook.Unfortunately I don't want this picture anymore...Could someone tell me how I can do to cha...

Visitor

Hello everybody ! It seems that it's possible to change the picture of the playlist "playlist de la semaine", who takes a photo that I used to have on Facebook. Unfortunately I don't want this pict...

_edw

Newbie

292 Views

2 replies

0 likes

Account
  • 292 Views
  • 2 replies
  • 0 likes

no audiobooks available?

Hi, I was wondering if there were any audiobooks on Spotify and how to find them. I have a Spotify premium account. I read a post saying to go on "browse", then on "genres and moods", then on "word". Since my account is in German language, I went on ...

Newbie

Hi, I was wondering if there were any audiobooks on Spotify and how to find them. I have a Spotify premium account. I read a post saying to go on "browse", then on "genres and moods", then on "word"....

193 Views

0 replies

0 likes

  • 193 Views
  • 0 replies
  • 0 likes

Solved!! Subscription

My subscription renews today but they're is no money in my bank account. What will happen?

Casual Listener

My subscription renews today but they're is no money in my bank account. What will happen?

hollpayne

Casual Listener

392 Views

2 replies

0 likes

  • 392 Views
  • 2 replies
  • 0 likes

Solved!! Direct cancellation of the subscription

Hey guys,I have created a new Spotify account. I have bougt three Months of premium membership. If i cancel the subscription right now, do I still get the three Months of Spotify Premium or not?Thanks

Visitor

Hey guys, I have created a new Spotify account. I have bougt three Months of premium membership. If i cancel the subscription right now, do I still get the three Months of Spotify Premium or not? T...

crematedman

Community Legend

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Can't cancel!

I created an account with facebook a long while ago but I don't use it. I have a different username account with my premium subscription. I tried to disconnect facebook from the other account but can't. I've tried to delete the account THREE times bu...

Newbie

I created an account with facebook a long while ago but I don't use it. I have a different username account with my premium subscription. I tried to disconnect  facebook from the other account b...

Kamran

Composer

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

How to delete ALL spotify library

I would like to restart my spotify as brand new with no songs, artists, or albums. How do I delete everything at once ( If there's a way ) to delete my whole library?

Casual Listener

 I would like to restart my spotify as brand new with no songs, artists, or albums. How do I delete everything at once ( If there's a way ) to delete my whole library?

driveflanger

Community Legend

552 Views

1 replies

0 likes

  • 552 Views
  • 1 replies
  • 0 likes

Superuser Contribution Rinnovare premium con gift card

Salve, ho riscattato un buono per pagare il mio abbonamento mensile di spotify e ho ricevuto anche l'e-mail di confermaOggi, dopo giorni, mi è arrivata la mail che il pagamento non è andato a buon fine sul mio conto paypal e quindi premium potrebbe e...

Newbie

Salve, ho riscattato un buono per pagare il mio abbonamento mensile di spotify e ho ricevuto anche l'e-mail di conferma Oggi, dopo giorni, mi è arrivata la mail che il pagamento non è andato a buon ...

Alejandro_C

Spotify Legend

386 Views

2 replies

0 likes

  • 386 Views
  • 2 replies
  • 0 likes

Deactivate Facebook but keep Spotify

Hello!I need to permanently deactivate my Facebook. My premium Spotify account was created using Facebook. I need them to be unlinked and my Spotify to work without Facebook. I am being charged and I do not want to lose access to my Spotify account.

Newbie

Hello! I need to permanently deactivate my Facebook. My premium Spotify account was created using Facebook. I need them to be unlinked and my Spotify to work without Facebook. I am being charged and...

user-removed

Not applicable

386 Views

2 replies

0 likes

Premium
  • 386 Views
  • 2 replies
  • 0 likes

Solved!! Login and password are not working

I have recently added Spotify to my phone after several weeks of use on my iPad. After adding the App I was not able to login to my account. I tried changing my password and that did not work either. Now I also can't even login with my iPad. This is ...

Casual Listener

I have recently added Spotify to my phone after several weeks of use on my iPad. After adding the App I was not able to login to my account. I tried changing my password and that did not work either....

Catee

Community Legend

700 Views

5 replies

0 likes

  • 700 Views
  • 5 replies
  • 0 likes

charged for an account that I can't access

Hello,I have a Spotify account that is working and that I pay for. But somehow I now have another account that I can't access but I'm getting charged on another card for. I want to delete the account but I can't access it. I can't seem to find a priv...

Newbie

Hello, I have a Spotify account that is working and that I pay for. But somehow I now have another account that I can't access but I'm getting charged on another card for. I want to delete the acc...

crematedman

Community Legend

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Download music doesn't work

I have a premium account for three months, the last weekend I received a notification "You have three or more devices with the same account session, your download music will be erase" after that I tried to download music but it does not work. I tried...

Newbie

I have a premium account for three months, the last weekend I received a notification "You have three or more devices with the same account session, your download music will be erase" after that I tr...

crematedman

Community Legend

221 Views

1 replies

0 likes

Account
Premium
  • 221 Views
  • 1 replies
  • 0 likes

error buying premium

every time I try to buy spotify premium when I click to continue (using credit card) an error occurs that prevents me from continuing to buy. I try in the cellphone and computer using different browsers but the error continues to appear and tell me t...

Casual Listener

every time I try to buy spotify premium when I click to continue (using credit card) an error occurs that prevents me from continuing to buy. I try in the cellphone and computer using different brows...

JoãoHermantino

Casual Listener

602 Views

4 replies

0 likes

  • 602 Views
  • 4 replies
  • 0 likes

Superuser Contribution Abonnement Spotify par forfait

BjrVoilà je ai un abonnement à Spotify prémium avec mon forfait Bouygues Télécom mais mon Spotify ne veut pas passer en prémium ?Comment faire svp ?Merci de votre réponse ?

Newbie

Bjr Voilà je ai un abonnement à Spotify prémium avec mon forfait Bouygues Télécom mais mon Spotify ne veut pas passer en prémium ? Comment faire svp ? Merci de votre réponse ?

osornios

Spotify Star

427 Views

2 replies

0 likes

Account
Subscription
  • 427 Views
  • 2 replies
  • 0 likes

Superuser Contribution Paguei o boleto

Faz 10 dias que PagueiDireto no caixa eletrônico e até hoje estou sem usar o Spotify.

Newbie

Faz 10 dias que Paguei Direto no caixa eletrônico e até hoje estou sem usar o Spotify.

Alejandro_C

Spotify Legend

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes