Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
84739 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
661593 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
743624 Views
18 replies
29 likes
Realice mi pago para obtener los tres primeros meses por 1000 pesos y a un mes se desactivó.
Realice mi pago para obtener los tres primeros meses por 1000 pesos y a un mes se desactivó.
Spotify Legend
215 Views
1 replies
0 likes
Hello, My credit card recently expired, so I cam on to update my new payment details. However, I used to have a student discount, but no longer do. Therefore, when I click payment details, it automatically takes me to the student page and once I ente...
Hello, My credit card recently expired, so I cam on to update my new payment details. However, I used to have a student discount, but no longer do. Therefore, when I click payment details...
Roadie
288 Views
1 replies
0 likes
I opened my premium Spotify account with my Facebook account. Now I want to deactivate my Facebook account but then I can't play my music or log in unless it opens my Facebook account, which I don't want. How do I set up another email to my spotify a...
I opened my premium Spotify account with my Facebook account. Now I want to deactivate my Facebook account but then I can't play my music or log in unless it opens my Facebook account, which I don't ...
Roadie
224 Views
1 replies
0 likes
I'd really like to have the discount on my account. I agree with the other topic on here that says a similar statement. Could I please get the discount? (I'm a junior in highschool and Spotify is my #1 go to music app on both my phone and computer)
I'd really like to have the discount on my account. I agree with the other topic on here that says a similar statement. Could I please get the discount? (I'm a junior in highschool and Spotify is my ...
Casual Listener
622 Views
2 replies
0 likes
Hola que tal muy buenas noches... Tengo un problema con el cobro de mi suscripcion. La cuenta a la que tenia referenciado el cobro se quedo sin fondos por unos dias. quise intentar cambiar la tarjeta de pago pero no me la acepto (Realice 3 intentos) ...
Hola que tal muy buenas noches... Tengo un problema con el cobro de mi suscripcion. La cuenta a la que tenia referenciado el cobro se quedo sin fondos por unos dias. quise intentar cambiar la tarjeta...
Spotify Legend
320 Views
3 replies
0 likes
Hello, I just paid my spotify subscription. But am currently having problems effectivly changing passwords and accessing my account with any of my devices, phone 4s, computer, or tablet. Please help. ivy22phone@gmail is my email attached to my accoun...
Hello, I just paid my spotify subscription. But am currently having problems effectivly changing passwords and accessing my account with any of my devices, phone 4s, computer, or tablet. Please help....
Not applicable
319 Views
2 replies
0 likes
Hi everyone! i am part of a premium family plan but I would like to get out of it without asking the adm of the plan to taking me off. Is that possible?how can I do that?
Hi everyone! i am part of a premium family plan but I would like to get out of it without asking the adm of the plan to taking me off. Is that possible? how can I do that?
Newbie
606 Views
2 replies
0 likes
Hello,We were on the original plan that cost $14.99 and when it went to $10 we figured the account would just change automatically. Well, it looks like it didn't and so the question is how do we canel the old $14.99 and keep the $10.00 account. I kno...
Hello, We were on the original plan that cost $14.99 and when it went to $10 we figured the account would just change automatically. Well, it looks like it didn't and so the question is how do...
Roadie
229 Views
1 replies
0 likes
Hello there, I recently just renew my subscription before the due date which is 11/10/16. And canceled my subscription after I renewed it. It says that my subscription will end on 11/10/16. But I have just renewed and payed $12.99 before the due date...
Hello there, I recently just renew my subscription before the due date which is 11/10/16. And canceled my subscription after I renewed it. It says that my subscription will end on 11/10/16. But I hav...
Roadie
348 Views
1 replies
0 likes
Hi, I am managing a band (Izzy Losi and the Auracles), and have ran a few test to verify whether play counts have been updating/registering through spotify and it doesn't seem like they have been updating. Is there perhaps an issue with the Artist Pa...
Hi, I am managing a band (Izzy Losi and the Auracles), and have ran a few test to verify whether play counts have been updating/registering through spotify and it doesn't seem like the...
Spotify Star
306 Views
1 replies
0 likes
I was charged for my monthly premium subscription but when I open the app it says I haven't paid for it. The charge shows on my bank statement also.
I was charged for my monthly premium subscription but when I open the app it says I haven't paid for it. The charge shows on my bank statement also.
Roadie
310 Views
2 replies
0 likes
I've just redeemed a Gift Card successfully and it even shows under "Receipts" yet my Premium status has been revoked. I had been getting emails warning me to "Change Payment Details" and I bought a Gift Card instead and redeemed it. After redeeming ...
I've just redeemed a Gift Card successfully and it even shows under "Receipts" yet my Premium status has been revoked. I had been getting emails warning me to "Change Payment Details" and I bought a ...
Casual Listener
396 Views
2 replies
0 likes
Estou tentando tornar minha conta premium e não consigo. Foi debitado do meu cartão 4x já. No mesmo dia. Queria um telefone para contato para resolver essa situação.
Estou tentando tornar minha conta premium e não consigo. Foi debitado do meu cartão 4x já. No mesmo dia. Queria um telefone para contato para resolver essa situação.
Spotify Legend
218 Views
1 replies
0 likes
Hi! The other day I was randomly logged out of my account and I tried to log back in, realizing I had forgotten my password, and then realizing I had put an old email address in, and now I can't get into my account! Please help me!
Hi! The other day I was randomly logged out of my account and I tried to log back in, realizing I had forgotten my password, and then realizing I had put an old email address in, and now I can't get ...
Spotify Star
238 Views
1 replies
0 likes
Hello! I was told I could change my subscription premium account on the day the payment is due. I wanted to switch my regular premium account to the student one. I've gotten charged 10 dollars instead of the 5. I already switched subscriptions. What ...
Hello! I was told I could change my subscription premium account on the day the payment is due. I wanted to switch my regular premium account to the student one. I've gotten charged 10 dollars instea...
Spotify Star
215 Views
1 replies
0 likes
I have submit the payment by credit card for a family package, I receive the confirmation by credit card company but the proccess did not finished. I've tried two times and I was cherged 2 times, but did not work.
I have submit the payment by credit card for a family package, I receive the confirmation by credit card company but the proccess did not finished. I've tried two times and I was cherged 2 times, but...
Spotify Star
381 Views
3 replies
0 likes
I got the 7 day free trial through the app then received an email about a 30 day trail. I entered my information in and it said that the trail ends October 12th. Does the 30 day start at the end of the 7 day? Or do they not combine?
I got the 7 day free trial through the app then received an email about a 30 day trail. I entered my information in and it said that the trail ends October 12th. Does the 30 day start at the end of t...
Roadie
213 Views
1 replies
0 likes
I am trying to desconect my spotify account from facebook, but I am in trouble. First of all I tried to desconect it in the own service of the spotify in the computer, I saw that I needed to look for preferences-social networks-desconect from faceboo...
I am trying to desconect my spotify account from facebook, but I am in trouble. First of all I tried to desconect it in the own service of the spotify in the computer, I saw that I needed to look for...
Community Legend
337 Views
1 replies
0 likes
Hello. I am part of a Family and I will be traveling overseas soon. Will I be able to play my Spotify when I am in another country and will the rest of the Family still be able to play their Spotify? Thanks in advance for any feedback.
Hello. I am part of a Family and I will be traveling overseas soon. Will I be able to play my Spotify when I am in another country and will the rest of the Family still be able to play their Spotify?...
Roadie
28679 Views
17 replies
0 likes
Ik had een premium account en een vriendin vroeg of ik gratis bij haar premium family account wilde komen. Ik heb de family uitnodiging geaccepteerd, maar er wordt nog steeds €10 van mijn rekening afgeschreven. Moet ik het premium abbonomemt nog erge...
Ik had een premium account en een vriendin vroeg of ik gratis bij haar premium family account wilde komen. Ik heb de family uitnodiging geaccepteerd, maar er wordt nog steeds €10 van mijn rekening af...
Spotify Legend
477 Views
1 replies
0 likes
