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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

285567 Views

529 replies

34 likes

Account
Free
  • 285567 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13582 Views

6 replies

11 likes

Security
  • 13582 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539521 Views

990 replies

114 likes

Account
  • 539521 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129525 Views

74 replies

12 likes

Account
Login
Premium
  • 129525 Views
  • 74 replies
  • 12 likes

Can not log in in both iphone and Ipad

Hello, I can not log in to my Iphone or Ipad. What is happening?When I try, I get this Message:You have already created an account with this Mail. I try to log in with my user name:carlachingaand my passord. My name is Carla Chinga.Can you help me?

Newbie

Hello,  I can not log in to my Iphone or Ipad.  What is happening? When I try, I get this Message: You have already created an account with this Mail.  I try to log in with my use...

Maxim

Spotify Star

166 Views

1 replies

0 likes

Login
Premium
  • 166 Views
  • 1 replies
  • 0 likes

account

Hi please could you help meWe have used spotify for many years in our pub, on thursday for some reason we got logged out of our spoitfy account and because we couldnt enter the username and password correctly we were forced to open another ccount jus...

Newbie

Hi please could you help me We have used spotify for many years in our pub, on thursday for some reason we got logged out of our spoitfy account and because we couldnt enter the username and passwor...

Maxim

Spotify Star

179 Views

1 replies

1 likes

  • 179 Views
  • 1 replies
  • 1 likes

Unsubscribe

I want to cancel my Spotify and can't find how I can do it.

Visitor

I want to cancel my Spotify and can't find how I can do it.

Maxim

Spotify Star

1791 Views

1 replies

4 likes

  • 1791 Views
  • 1 replies
  • 4 likes

Account subscription

I canceled my subscription and even says it is not the premium account however I just got charged. I just want a refund. I don't have much time to use it. Thank you

Newbie

I canceled my subscription and even says it is not the premium account however I just got charged. I just want a refund. I don't have much time to use it. Thank you

Maxim

Spotify Star

191 Views

1 replies

0 likes

  • 191 Views
  • 1 replies
  • 0 likes

Cannot join Premium for Family

hey there!i was going to accept someone invite but unfortunetly when I tried I saw this massage:Sorry! We cannot join you to Premium for Family since you have subscribed to Spotify Premium from another store (e.g. iTunes or your mobile operator). Fin...

Newbie

hey there! i was going to accept someone invite but unfortunetly when I tried I saw this massage: Sorry! We cannot join you to Premium for Family since you have subscribed to Spotify Premium from a...

Maxim

Spotify Star

327 Views

1 replies

0 likes

Account
Login
  • 327 Views
  • 1 replies
  • 0 likes

Cancel account

Trying to delete my premium account and it say it will do it on the 19th. I can now get Spotify premium for free with my new phone contract and it won't let me activate it, help anyone?

Newbie

Trying to delete my premium account and it say it will do it on the 19th. I can now get Spotify premium for free with my new phone contract and it won't let me activate it, help anyone?

Maxim

Spotify Star

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to join Spotify Family because I bought Premium from a different store?

Hi, So I discovered why my account can't get Family Premium (see my previous post), I asked my mother if I could use her Spotify (free) account to get Spotify Family, it worked and I got Spotify Family on my mother's account, but when I try to invite...

Visitor

Hi,   So I discovered why my account can't get Family Premium (see my previous post),   I asked my mother if I could use her Spotify (free) account to get Spotify Family, it worked and ...

user-removed

Not applicable

961 Views

4 replies

1 likes

Account
Premium
Subscription
  • 961 Views
  • 4 replies
  • 1 likes

Deactivated Facebook, Spotify Premium gone

Hi there,I just deactivated my Facebook but I can't get my Spotify premium account anymore. It was always linked to my Facebook account. Please help. Thanks!

Newbie

Hi there, I just deactivated my Facebook but I can't get my Spotify premium account anymore. It was always linked to my Facebook account. Please help. Thanks!

Maxim

Spotify Star

275 Views

1 replies

0 likes

Premium
  • 275 Views
  • 1 replies
  • 0 likes

Help! - Spotify won't let me switch to student discount

Hey thereHere's what we got from you: Hi, I've recently downgraded and cancelled my subscription from premium, as I am now a student and have my NUS Extra student card. When I press the student discount option, I keep getting this message: "It appear...

Newbie

Hey there Here's what we got from you: Hi, I've recently downgraded and cancelled my subscription from premium, as I am now a student and have my NUS Extra student card. When I press the student d...

Maxim

Spotify Star

669 Views

1 replies

0 likes

  • 669 Views
  • 1 replies
  • 0 likes

Giftcard wont redeem

Spotify will not recognise my giftcard code, so I can't go premium. What should I do?

Newbie

Spotify will not recognise my giftcard code, so I can't go premium. What should I do?

Maxim

Spotify Star

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

Android and ios

Hi when I chose a family plan, can we use on android and iOS devices AT same time?

Newbie

Hi when I chose a family plan, can we use on android and iOS devices AT same time?

kirashi

Community Legend

653 Views

1 replies

0 likes

  • 653 Views
  • 1 replies
  • 0 likes

Recovering old accounts

How can I contact someone about finding an old accound that I have used before but dont know the e-mail I used? Know the bank details.

Newbie

How can I contact someone about finding an old accound that I have used before but dont know the e-mail I used? Know the bank details. 

kirashi

Community Legend

226 Views

1 replies

0 likes

Account
Login
Other
Subscription
  • 226 Views
  • 1 replies
  • 0 likes

Cannot update/change payment methods.

I recently resigned up now that canada has family plans. I hadn't changed by payment method. However I received an email saying my payment method was having issues. I logged into to update my payment method. But when I chose either PayPal or credit c...

Newbie

I recently resigned up now that canada has family plans. I hadn't changed by payment method. However I received an email saying my payment method was having issues. I logged into to update my payment...

scottysvensson

Newbie

167 Views

1 replies

0 likes

Account
Premium
Subscription
  • 167 Views
  • 1 replies
  • 0 likes

can't use family subscription invitation

My son invited me to a family subscription but i can't grant access. I already cancelled my previous premium personal account in order to have access to his family invitation.

Newbie

My son invited me to a family subscription but i can't grant access. I already cancelled my previous premium personal account in order to have access to his family invitation.

Cicindele

Newbie

230 Views

2 replies

0 likes

  • 230 Views
  • 2 replies
  • 0 likes

Switching to Student from regular subscription

I switched to the student discount subscription but i didnt cancel my 10 dollar subscription, so does that mean that ill get charged for both or will it be fine?

Newbie

I switched to the student discount subscription but i didnt cancel my 10 dollar subscription, so does that mean that ill get charged for both or will it be fine?

andersend27

Music Fan

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

Solved!! Can't get 30 day premium free

I registered my account today and I realized a different email was used for my spotify account. So I unsubscribed after 2 mins. Now I can't get the free trial again. Is that how it is really? 

Newbie

I registered my account today and I realized a different email was used for my spotify account. So I unsubscribed after 2 mins. Now I can't get the free trial again. Is that how it is really? 🖓

sandysmallwood

Newbie

601 Views

2 replies

0 likes

Premium
Subscription
Unlimited
  • 601 Views
  • 2 replies
  • 0 likes

CHANGE MY ACCOUNT FROM PREMIUM TO A FAMILY PREMIUM

HI, DO YOU KNOW HOW CAN I CHANGE MY ACCOUNT TO A FAMILY PREMIUM, I ACTUALLY HAVE A PREMIUM ACCOUNT, BUT NOW I WANT TO ADD MY FAMILY. I NEED TO CLOSE MY ACTUALLY ACCOUNT? TO OPENED A NEW? PLEASE HELP ME

Newbie

HI, DO YOU KNOW HOW CAN I CHANGE MY ACCOUNT TO A FAMILY PREMIUM, I ACTUALLY HAVE A PREMIUM ACCOUNT, BUT NOW I WANT TO ADD MY FAMILY.   I NEED TO CLOSE MY ACTUALLY ACCOUNT?  TO OPENED A NE...

Maxim

Spotify Star

243 Views

1 replies

0 likes

Account
  • 243 Views
  • 1 replies
  • 0 likes

Premium for Family not working

Hey guys! My husband and I are going nuts with the subscription for the Family plan. We were both subscribing to our own Spotify accounts (the subscription was made directly from Spotify). When we decided to go with the Family plan, he cancelled his ...

Newbie

Hey guys! My husband and I are going nuts with the subscription for the Family plan. We were both subscribing to our own Spotify accounts (the subscription was made directly from Spotify). When we de...

Souprocks44

Newbie

574 Views

1 replies

0 likes

Premium
  • 574 Views
  • 1 replies
  • 0 likes

How to get a refund

I attempted to get the student Spotify pricing. But it said I didn't qualify. But it still charged me! So how can I get a refund.

Casual Listener

I attempted to get the student Spotify pricing. But it said I didn't qualify. But it still charged me! So how can I get a refund.

Ehatcher_96

Casual Listener

211 Views

3 replies

0 likes

  • 211 Views
  • 3 replies
  • 0 likes