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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75856 Views

28 replies

0 likes

  • 75856 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93236 Views

9 replies

2 likes

Account
Login
  • 93236 Views
  • 9 replies
  • 2 likes

Premium

I downloaded the free Spotify off App Store but ended up wanting the premium 1 so I wouldn't get the ads and that. But I can't log into the premium 1. I made an account with the free 1 so shouldn't they jus link up **bleep** same account ? When I try...

Newbie

I downloaded the free Spotify off App Store but ended up wanting the premium 1 so I wouldn't get the ads and that. But I can't log into the premium 1. I made an account with the free 1 so shouldn't t...

Bearfootrecords

Community Legend

278 Views

1 replies

0 likes

Premium
  • 278 Views
  • 1 replies
  • 0 likes

Premium was disabled

Hi,My friends and I have a family account yesterday our spotify just stopped being premium. It happened for all at a different time. It says that I should update my payment details, however whenever I try to add a payment method and I tried with thre...

Newbie

Hi, My friends and I have a family account yesterday our spotify just stopped being premium. It happened for all at a different time. It says that I should update my payment details, however whene...

Bearfootrecords

Community Legend

302 Views

1 replies

0 likes

Premium
  • 302 Views
  • 1 replies
  • 0 likes

Solved!! Premium for Family with Premium already, keep playlists for all?

I bough Premium for Family, but my wife already has Premium and tons of playlists. She'll kill me if she loses them;)Can she join my Family account and keep her playlists as though nothing changed?

Casual Listener

I bough Premium for Family, but my wife already has Premium and tons of playlists. She'll kill me if she loses them;) Can she join my Family account and keep her playlists as though nothing changed?

mrGorion

Casual Listener

431 Views

2 replies

0 likes

  • 431 Views
  • 2 replies
  • 0 likes

How do I upgrade premium Spotify account to student premium account?

Hello, I have just recieved my NUS extra card and wish to set up my account with my student discount. I already have premium account however and cannot seem to find a way to upgrade it. The webpage to start my student account seems to assume I don't ...

Newbie

Hello, I have just recieved my NUS extra card and wish to set up my account with my student discount. I already have premium account however and cannot seem to find a way to upgrade it. The webpage t...

Maxim

Spotify Star

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Premium mistake

Today my premium account has became free account suddenly, I could not understand because I use spotify with Vodafone. It did not last one month yet.

Casual Listener

Today my premium account has became free account suddenly, I could not understand because I use spotify with Vodafone. It did not last one month yet.

Tornavidasiz

Casual Listener

345 Views

2 replies

0 likes

  • 345 Views
  • 2 replies
  • 0 likes

Can't change the country

Hi. I created my account in Spain but now I'm living in The Philippines. I tried to change the account country using Philippine bank details as they request but in the last step I get the message "You're in a non Spotify country", which doesn't seems...

Casual Listener

Hi. I created my account in Spain but now I'm living in The Philippines. I tried to change the account country using Philippine bank details as they request but in the last step I get the messag...

jlschulvi

Casual Listener

792 Views

4 replies

0 likes

  • 792 Views
  • 4 replies
  • 0 likes

Superuser Contribution Charging Me for a Subscription I Do Not Have

Hello everyone, I signed up for Premium and getting monthly charges for $14.99, which is fine. But I am still receiving a reoccuring charge for $9.99 for regular spotify. This stems from when I enrolled for the 30-day trial. I remember I canceled the...

Newbie

Hello everyone,    I signed up for Premium and getting monthly charges for $14.99, which is fine.  But I am still receiving a reoccuring charge for $9.99 for regular spotify.  T...

Alejandar

Spotify

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Randomly Refunded

I got refunded randomly for my spotify yearly subscription... Can't access my account anymore (log in using facebook normally but it doesn't allow that anymore) and I think Ive lost all my music. Any solutions?

Newbie

I got refunded randomly for my spotify yearly subscription... Can't access my account anymore (log in using facebook normally but it doesn't allow that anymore) and I think Ive lost all my music. Any...

Alejandar

Spotify

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deleted (?) account and it keeps charging me

I haven't been able to pay my premium, so Spotify reset the email of my last account into a new account. I didn't think much of it and just made a new account. However, I've realized that despite that, it took 10 dollars from my account just now. I'm...

Visitor

I haven't been able to pay my premium, so Spotify reset the email of my last account into a new account. I didn't think much of it and just made a new account. However, I've realized that despite tha...

Alejandar

Spotify

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancel account I have never subscribed to nor have access to

I am and have been receiving charges to Spotify. I never agreed to this and do not have full access to the services. Cannot contact anyone or access account. I want my money back!!!

Newbie

I am and have been receiving charges to Spotify. I never agreed to this and do not have full access to the services. Cannot contact anyone or access account. I want my money back!!!

Alejandar

Spotify

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Access Account

I have an old spotify account created through facebook (also linked to my @gmail) years ago that can no longer be accessed, since I created a new premium account through my ISP, they also created it through facebook.I have since changed ISP (no longe...

Newbie

I have an old spotify account created through facebook (also linked to my @gmail) years ago that can no longer be accessed, since I created a new premium account through my ISP, they also created it ...

Alejandar

Spotify

465 Views

2 replies

0 likes

Account
  • 465 Views
  • 2 replies
  • 0 likes

Superuser Contribution payment

i tried the free trial and ended it a day before it ended.. i dont have the money to be charged 10.99 a month. If its a free trial why did i get charged if i ended it early? i no longer want to have premium.. im unsure if i will still get charged aga...

Visitor

i tried the free trial and ended it a day before it ended.. i dont have the money to be charged 10.99 a month. If its a free trial why did i get charged if i ended it early? i no longer want to have ...

Alejandar

Spotify

420 Views

2 replies

0 likes

  • 420 Views
  • 2 replies
  • 0 likes

Superuser Contribution Subscription fee

Hey Spotify, may I know why I was charged $10.18 (SGD) instead of $9.90 this month?

Newbie

Hey Spotify, may I know why I was charged $10.18 (SGD) instead of $9.90 this month? 

Alejandar

Spotify

314 Views

1 replies

0 likes

Premium
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems Cancelling Premium

Hey guys. I cancelled a Premium Plan Promo for the last three months. Now, every time I log in to my Spotify Mobile session, there's a red banner saying that my payment hasn't been received. Any recommendations?

Newbie

Hey guys. I cancelled a Premium Plan Promo for the last three months. Now, every time I log in to my Spotify Mobile session, there's a red banner saying that my payment hasn't been received. Any...

Alejandar

Spotify

371 Views

2 replies

0 likes

  • 371 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify

Hej jeg forstår ikke hvorfor jeg ikke har Spotify premium når jeg har købt det? Hvad kam grunden være?

Newbie

Hej jeg forstår ikke hvorfor jeg ikke har Spotify premium når jeg har købt det? Hvad kam grunden være?

Alejandar

Spotify

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Changing account payment to phone bill on student account

been trying to change my spotify payment to add onto my phone bil, i have a student account but have no idea how to do this.

Visitor

been trying to change my spotify payment to add onto my phone bil, i have a student account but have no idea how to do this.

Alejandar

Spotify

3928 Views

1 replies

0 likes

Account
Premium
Subscription
  • 3928 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Connect] old facebook user name still on spotify account

So, it's just i got not the wrong, but the old "user name" of facebook, actually now i don't have none on it, just the account name, how to update spotify facebook account?

Newbie

So, it's just i got not the wrong, but the old "user name" of facebook, actually now i don't have none on it, just the account name, how to update spotify facebook account?

Alejandar

Spotify

840 Views

1 replies

0 likes

Connect
  • 840 Views
  • 1 replies
  • 0 likes

Can't recall password or email account was created with

My account was created 12 months ago. At the time I signed up for premium so my family could also access. I recently had to update my credit card details via the app however it did not automatically update my families subscriptions. Now I can not rem...

Casual Listener

My account was created 12 months ago. At the time I signed up for premium so my family could also access. I recently had to update my credit card details via the app however it did not automatically ...

Hopeless80

Casual Listener

602 Views

4 replies

0 likes

  • 602 Views
  • 4 replies
  • 0 likes

Charged £9.99 for promotional free month on Premium

I have just signed up for the promotional free Spotify premium for the first month. However I have been charged £9.99 by direct debit, DESPITE my online account details saying £0.00 and that I will not be charged until the renewal on 25/10/16. How do...

Visitor

I have just signed up for the promotional free Spotify premium for the first month. However I have been charged £9.99 by direct debit, DESPITE my online account details saying £0.00 and that I will n...

osornios

Spotify Star

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Subscription issues

My Spotify has recently gone back to the 'free' option which is fair enough as I didn't pay however when looking through the premium and applying as 'student' it has charged me the £4:99 which is also fair enough because I don't mind paying that much...

Newbie

My Spotify has recently gone back to the 'free' option which is fair enough as I didn't pay however when looking through the premium and applying as 'student' it has charged me the £4:99 which is als...

osornios

Spotify Star

200 Views

1 replies

0 likes

Subscription
  • 200 Views
  • 1 replies
  • 0 likes