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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

287613 Views

529 replies

34 likes

Account
Free
  • 287613 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13630 Views

6 replies

11 likes

Security
  • 13630 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540366 Views

990 replies

114 likes

Account
  • 540366 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129608 Views

74 replies

12 likes

Account
Login
Premium
  • 129608 Views
  • 74 replies
  • 12 likes

Superuser Contribution Eliminar tarjeta de mi cuenta premium porque ahora formo parte de un plan familiar

Quisiera eliminar mi tarjeta de mi cuenta porque antes era premium y ahora formo parte del plan familiar. Entonces no le veo caso en dejar mi tarjeta si yo no soy la administradora del plan familiar porque mi hermano es el administrador. He intentado...

Newbie

Quisiera eliminar mi tarjeta de mi cuenta porque antes era premium y ahora formo parte del plan familiar. Entonces no le veo caso en dejar mi tarjeta si yo no soy la administradora del plan familiar ...

Alejandro_C

Spotify Legend

4950 Views

1 replies

0 likes

  • 4950 Views
  • 1 replies
  • 0 likes

I am paying for Premium but not getting it

I am paying for Premium but i'm not getting it. On my cell i can play it with no commercials but when i use my laptop to play it instead of my phone it will play commercials and tells me i need to upgrade. My payment went through 12 days ago?

Newbie

I am paying for Premium but i'm not getting it.  On my cell i can play it with no commercials but when i use my laptop to play it instead of my phone it will play commercials and tells me i need...

MichaelJerzak

Composer

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost music... where did it go??

I have had playlist set up for years... randomly I have had music moved off playlists and not cannot add them from spotify artist as they are not thereI have lost the below songsHighly suspect- lydia- and pretty much every song from themLonely island...

Casual Listener

I have had playlist set up for years... randomly I have had music moved off playlists and not cannot add them from spotify artist as they are not there I have lost the below songs Highly suspect ...

Madhatter888

Casual Listener

589 Views

2 replies

0 likes

  • 589 Views
  • 2 replies
  • 0 likes

Superuser Contribution no aplico mi pago

Hola acabo de pagar atraves de oxxo con el número de referencia y no cambia mi cuenta a Premium

Newbie

Hola acabo de pagar atraves de oxxo con el número de referencia y no cambia mi cuenta a Premium

Alejandro_C

Spotify Legend

408 Views

4 replies

0 likes

  • 408 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution No puedo ingresar

Hola, olvide mi e-mail y mi contraseña para ingresar a spotify, lo tengo pago y no se que hacer, !ayuda

Newbie

Hola, olvide mi e-mail y mi contraseña para ingresar a spotify, lo tengo pago y no se que hacer, !ayuda

FabianS_Bogota

Roadie

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family Premium sub member

Hello. I am currently a member of a Family Premium. Will my account's family premium membership will be gone if I registered on my own regular Premium? Will my name be removed on the list of enrolled family members in the owner's spotify family membe...

Newbie

Hello. I am currently a member of a Family Premium. Will my account's family premium membership will be gone if I registered on my own regular Premium? Will my name be removed on the list of enrolled...

FabianS_Bogota

Roadie

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

Premium Membership Troubles.

I'm part of a Spotify Family subscription, but when i log in on my cellphone it tells me to get a premium subscription and also have a lot of advertisements. i had log in and log out, my father sent me the invitation a couples of times and it keeps t...

Casual Listener

I'm part of a Spotify Family subscription, but when i log in on my cellphone it tells me to get a premium subscription and also have a lot of advertisements. i had log in and log out, my father sent ...

crematedman

Community Legend

250 Views

3 replies

0 likes

  • 250 Views
  • 3 replies
  • 0 likes

Superuser Contribution All my music is gone!

The playlist under the songs playlist is gone. They were there this morning and now they are not showing up at all. I go to some of the songs and they still have a check mark next to them, but they do not show up on the playlist. Can someone please h...

Casual Listener

The playlist under the songs playlist is gone. They were there this morning and now they are not showing up at all. I go to some of the songs and they still have a check mark next to them, but they d...

muka271

Casual Listener

259 Views

3 replies

0 likes

  • 259 Views
  • 3 replies
  • 0 likes

Payed for student premium, not getting premium at all.

I payed for the student premium and it shows up on my bank statement but i am not getting premium. I cheched my subscription and it said it was still on free, checked my receipts and there was none on spotify, no email confirmation, logged out and ba...

Regular

I payed for the student premium and it shows up on my bank statement but i am not getting premium. I cheched my subscription and it said it was still on free, checked my receipts and there was none o...

Maxim

Spotify Star

332 Views

7 replies

0 likes

Subscription
  • 332 Views
  • 7 replies
  • 0 likes

Premium membership

ok so I just upgraded to the student discount plan, but I didn't cancel my previous premium subscription. Will I get charged fifteen dollars for both subscriptions or does the student discount cancel the previous subscription?

Casual Listener

ok so I just upgraded to the student discount plan, but I didn't cancel my previous premium subscription. Will I get charged fifteen dollars for both subscriptions or does the student discount cancel...

Eliteplayer72

Casual Listener

198 Views

2 replies

0 likes

Account
Premium
Subscription
  • 198 Views
  • 2 replies
  • 0 likes

Spotify is getting money from me but I have a free acount

I have a free acount and somehow I'm being charged every month as I'm having Premium profile, this problem is for four months already! I tried to get Premium last year on New Year's Eve 'coz there was an offer for 6 months premium for free, put my pa...

Visitor

 I have a free acount and somehow I'm being charged every month as I'm having Premium profile, this problem is for four months already! I tried to get Premium last year on New Year's Eve 'coz th...

crematedman

Community Legend

225 Views

1 replies

1 likes

  • 225 Views
  • 1 replies
  • 1 likes

Spotify is charging more for an special offer

Hello, I'm in Colombia, read about a 3-month offer for just $12,000 COP about $4 USD but I received charges for june and september but not for july. I thought the price was for the whole 3 months. Any help? Thanks

Newbie

Hello, I'm in Colombia, read about a 3-month offer for just $12,000 COP about $4 USD but I received charges for june and september but not for july. I thought the price was for the whole 3 months. An...

crematedman

Community Legend

170 Views

1 replies

1 likes

  • 170 Views
  • 1 replies
  • 1 likes

Payment option failing

I've been signed up with Spotify for a while now, but when I go to renew, it says it won't take my CC info.This is the same card I've been using since... Jan. Haven't had a problem until this week when it won't allow me to renew my Spotify sub and in...

Newbie

I've been signed up with Spotify for a while now, but when I go to renew, it says it won't take my CC info. This is the same card I've been using since... Jan. Haven't had a problem until this week ...

crematedman

Community Legend

461 Views

1 replies

1 likes

  • 461 Views
  • 1 replies
  • 1 likes

Premium family and change of country

Hi. I used to register my spotify with UK credit card. And recently i have moved back to Indonesia and found out i can do premium family subscription locally. Hence i tried to move the account to an indonesian one with local indonesian credit card. I...

Newbie

Hi. I used to register my spotify with UK credit card. And recently i have moved back to Indonesia and found out i can do premium family subscription locally. Hence i tried to move the account to an ...

crematedman

Community Legend

675 Views

1 replies

1 likes

Account
Premium
Subscription
  • 675 Views
  • 1 replies
  • 1 likes

Solved!! Family plan subscription for Canada

Is the Spotify Family plan available yet in Canada? My wife and I both have the free accounts and would like to switch to the family plan, however when we click on Upgrade, we don't see any kind of link to the family plan. Thanks D

Regular

Is the Spotify Family plan available yet in Canada?    My wife and I both have the free accounts and would like to switch to the family plan, however when we click on Upgrade, we don't ...

dfrechette64

Regular

52570 Views

227 replies

17 likes

  • 52570 Views
  • 227 replies
  • 17 likes

Profilbild

Hi, wie bekomme ich ein Profilbild in meinen Account eingebunden? Danke und GrußSIM

Newbie

Hi,   wie bekomme ich ein Profilbild in meinen Account eingebunden?    Danke und Gruß SIM

dabberl

Newbie

17300 Views

9 replies

2 likes

  • 17300 Views
  • 9 replies
  • 2 likes

Moved from Texas to Delaware - still being taxed

I am still getting Texas sales tax added to my Premium monthly subscription amount. How do I stop this from happening? I've updated my Zip Code in my account to my current Delaware address (there is no sales tax in Delaware).

Casual Listener

I am still getting Texas sales tax added to my Premium monthly subscription amount. How do I stop this from happening? I've updated my Zip Code in my account to my current Delaware address (there is ...

blnkndufus

Casual Listener

433 Views

2 replies

0 likes

  • 433 Views
  • 2 replies
  • 0 likes

Still being charged for cancelled Premium subscription

Hello, I cancelled my original Spotify Premium account because it was linked to my Facebook and I had a personal issue that forced me to delete my Facebook account. I read that the only way to continue using Spotify was to make a new account that was...

Newbie

Hello,   I cancelled my original Spotify Premium account because it was linked to my Facebook and I had a personal issue that forced me to delete my Facebook account. I read that the only way ...

lord_fyk

Roadie

457 Views

1 replies

0 likes

  • 457 Views
  • 1 replies
  • 0 likes

Offended

I personally find it offensive that you could create a playlist in support of a hate group like Black Lives Matters. And I am not alone. I lead whole group of police officers and supporters (this includes families, military, etc) on Facebook that is ...

Regular

I personally find it offensive that you could create a playlist in support of a hate group like Black Lives Matters. And I am not alone. I lead whole group of police officers and supporters (thi...

user-removed

Not applicable

3717 Views

13 replies

35 likes

Account
Free
Login
Other
Premium
Security
Subscription
Unlimited
  • 3717 Views
  • 13 replies
  • 35 likes