Accounts

Can't change the country

Hi. I created my account in Spain but now I'm living in The Philippines. I tried to change the account country using Philippine bank details as they request but in the last step I get the message "You're in a non Spotify country", which doesn't seems...

Superuser Contribution Charging Me for a Subscription I Do Not Have

Hello everyone, I signed up for Premium and getting monthly charges for $14.99, which is fine. But I am still receiving a reoccuring charge for $9.99 for regular spotify. This stems from when I enrolled for the 30-day trial. I remember I canceled the...

Superuser Contribution Randomly Refunded

I got refunded randomly for my spotify yearly subscription... Can't access my account anymore (log in using facebook normally but it doesn't allow that anymore) and I think Ive lost all my music. Any solutions?

Superuser Contribution Deleted (?) account and it keeps charging me

I haven't been able to pay my premium, so Spotify reset the email of my last account into a new account. I didn't think much of it and just made a new account. However, I've realized that despite that, it took 10 dollars from my account just now. I'm...

Superuser Contribution Cancel account I have never subscribed to nor have access to

I am and have been receiving charges to Spotify. I never agreed to this and do not have full access to the services. Cannot contact anyone or access account. I want my money back!!!

Superuser Contribution Can't Access Account

I have an old spotify account created through facebook (also linked to my @gmail) years ago that can no longer be accessed, since I created a new premium account through my ISP, they also created it through facebook.I have since changed ISP (no longe...

Superuser Contribution payment

i tried the free trial and ended it a day before it ended.. i dont have the money to be charged 10.99 a month. If its a free trial why did i get charged if i ended it early? i no longer want to have premium.. im unsure if i will still get charged aga...

Superuser Contribution Subscription fee

Hey Spotify, may I know why I was charged $10.18 (SGD) instead of $9.90 this month?

Superuser Contribution Problems Cancelling Premium

Hey guys. I cancelled a Premium Plan Promo for the last three months. Now, every time I log in to my Spotify Mobile session, there's a red banner saying that my payment hasn't been received. Any recommendations?

Superuser Contribution Spotify

Hej jeg forstår ikke hvorfor jeg ikke har Spotify premium når jeg har købt det? Hvad kam grunden være?

Superuser Contribution [Connect] old facebook user name still on spotify account

So, it's just i got not the wrong, but the old "user name" of facebook, actually now i don't have none on it, just the account name, how to update spotify facebook account?

Can't recall password or email account was created with

My account was created 12 months ago. At the time I signed up for premium so my family could also access. I recently had to update my credit card details via the app however it did not automatically update my families subscriptions. Now I can not rem...

Charged £9.99 for promotional free month on Premium

I have just signed up for the promotional free Spotify premium for the first month. However I have been charged £9.99 by direct debit, DESPITE my online account details saying £0.00 and that I will not be charged until the renewal on 25/10/16. How do...

Subscription issues

My Spotify has recently gone back to the 'free' option which is fair enough as I didn't pay however when looking through the premium and applying as 'student' it has charged me the £4:99 which is also fair enough because I don't mind paying that much...

Logging on

I've changed my password but still can't log on to the app has this happened to anyone ?

Family Plan (US Account) but family member is in Japan (as of 9/29/2016)

Hello Team, I have a US Spotify account, at least rather the account is registered originally in the US with a US credit card. I wanted to share the service with my family member who is in Japan right now at the moment and will be of course have a Ja...

Superuser Contribution Não consigo renovar a forma de pagamento!

A uns dias acabou a validade do cartão que eu usava, fui trocar para um outro cartão mas simplesmente dá erro quando coloco meus dados de cartão! Sendo que nesse meio tempo que estou tentando mudar (tem uns dias) já usei o cartão em questão, inclusiv...

Signed up in July forFree 3 month trial and I was charged on 26-09-2016 $9.99 plus taxes