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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Wpg_mama
  • Visitor
  • 132060 Views
  • 162 replies
  • 10 likes
  • Account
    Free
  • 132060 Views
  • 162 replies
  • 10 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10039 Views
  • 3 replies
  • 9 likes
  • Security
  • 10039 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 499006 Views
  • 982 replies
  • 112 likes
  • Account
  • 499006 Views
  • 982 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122967 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122967 Views
  • 72 replies
  • 12 likes

Mad about this

I need to know what and how I got charged for the family plan when I wanted the premium and how can I call the company

  • Casual Listener
  • I need to know what and how I got charged for the family plan when I wanted the premium and how can I call the company
  • Lasandracurlett
  • Casual Listener
  • 197 Views
  • 2 replies
  • 0 likes
  • 197 Views
  • 2 replies
  • 0 likes

Superuser Contribution Señores, ya envié el formulario varias veces para poder eliminar mi cuenta y aún no se elimina, ¿par

Señores, ya envié el formulario varias veces para poder eliminar mi cuenta y aún no se elimina, ¿para cuándo? Gracias

  • Visitor
  • Señores, ya envié el formulario varias veces para poder eliminar mi cuenta y aún no se elimina, ¿para cuándo? Gracias
  • Alejandar
  • Spotify
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Family plan issues

I upgraded to family plan and sent the email to my Mom. When she puts in the resumption code it tells its not valid.

  • Casual Listener
  • I upgraded to family plan and sent the email to my Mom. When she puts in the resumption code it tells its not valid.
  • Jengonzo
  • Casual Listener
  • 266 Views
  • 3 replies
  • 0 likes
  • 266 Views
  • 3 replies
  • 0 likes

Superuser Contribution como acceder a la promoción 3 meses por mil pesos

Cancelé el mes pasado un mes de spotify premium, y quisiera este mes acceder a la promoción que ustedes ofrecen de tres meses por mil pesos. intento realizar el pago de nuevo a ver si solo me cobre los mil pesos , pero efectivamente me vuelve a gener...

  • Newbie
  • Cancelé el mes pasado un mes de spotify premium, y quisiera este mes acceder a la promoción que ustedes ofrecen de tres meses por mil pesos. intento realizar el pago de nuevo a ver si solo me cobre l...
  • Alejandar
  • Spotify
  • 1513 Views
  • 1 replies
  • 0 likes
  • 1513 Views
  • 1 replies
  • 0 likes

My account is being used by someone else .

Time ago I logged my account on phone that person . Now she is using my account even though I already have asked to her to stop using. For often hinders my reproductions. I've tried several times to use the way " out of all devices " more does not wo...

  • Newbie
  • Time ago I logged my account on phone that person . Now she is using my account even though I already have asked to her to stop using. For often hinders my reproductions. I've tried several times to ...
  • osornios
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Premium subscription

I want to sign up for premium subscription. I live in mexico and have a US credit card. The price is $99mxn but when submit my US card it goes to $9.99usd. 99 pesos is $5.32 right now so how do I pay in pesos. I don't want it if I have to pay $10usd

  • Newbie
  • I want to sign up for premium subscription. I live in mexico and have a US credit card. The price is $99mxn but when submit my US card it goes to $9.99usd. 99 pesos is $5.32 right now so how do I pay...
  • osornios
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Change country

  • Casual Listener
  • osornios
  • Spotify Star
  • 206 Views
  • 2 replies
  • 0 likes
  • 206 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't Add Family Member to Family Account

I upgraded to a family account and invited my husband to join. When he clicks "accept" he is told that he can't be added because he is already a member of another family account, which he isn't. How can I add him with his own account so that we can b...

  • Newbie
  • I upgraded to a family account and invited my husband to join.  When he clicks "accept" he is told that he can't be added because he is already a member of another family account, which he isn't...
  • Alejandar
  • Spotify
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Being overcharged and still not getting premium

I have been overcharged for a premium account. I tried to upgrade my account to premium, and I am a college student, so I was prepared to make use of the student discount and the upgrade page closed out while trying to verify me, after charging me $5...

  • Newbie
  • I have been overcharged for a premium account. I tried to upgrade my account to premium, and I am a college student, so I was prepared to make use of the student discount and the upgrade page closed ...
  • Taylor
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Solved!! Premium for Family gone

Hi,I got a Premium for Family account and shared the links.It workt great untill I saw today that my account has been set back to free and my family members are gone.When I chose Premium for Family in my account it says that it has no premium for fam...

  • Casual Listener
  • Hi, I got a Premium for Family account and shared the links. It workt great untill I saw today that my account has been set back to free and my family members are gone. When I chose Premium for Fa...
  • osornios
  • Spotify Star
  • 1031 Views
  • 3 replies
  • 0 likes
  • 1031 Views
  • 3 replies
  • 0 likes

Spotify Family

Hey, I started an spotify family account. Everything works, in a few days the money will get booked off, but at my settings menu i cannot find an option to cancel the subscribtion if i want to in the future... It says i have spotify Free but when im ...

  • Casual Listener
  • Hey,   I started an spotify family account. Everything works, in a few days the money will get booked off, but at my settings menu i cannot find an option to cancel the subscribtion if i want ...
  • osornios
  • Spotify Star
  • 453 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 453 Views
  • 3 replies
  • 0 likes

Switching from Regular Premium to Student

I recently started paying for premium a few months ago and found out that students could recieve a special discount. I have followed the steps posted on the FAQ page, but every time I click "Upgrade" on this site: http://spotify.com/student , it just...

  • Casual Listener
  • I recently started paying for premium a few months ago and found out that students could recieve a special discount. I have followed the steps posted on the FAQ page, but every time I click "Upgrade"...
  • KatesHere
  • Community Legend
  • 2227 Views
  • 4 replies
  • 0 likes
  • 2227 Views
  • 4 replies
  • 0 likes

Resetting my password

Alrighty, So I have this account and my original account. I cant log into that account because I forgot the password. But when I go to reset the password, it comes up with a message saying "Sorry, your form has expired. Please try again." So... I tri...

  • Newbie
  • Alrighty, So I have this account and my original account. I cant log into that account because I forgot the password. But when I go to reset the password, it comes up with a message saying "Sorry, yo...
  • KatesHere
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Charging of unlimited plan from Paypal incorrectly reported as failing

I have "Spotify Unlimited" plan charging to my Paypal account. My spotify players report that charging to Paypal is failing. I see no reason for that as all is good with Paypal and credit card info. Also, I do see a see a charge to Spotify stated as ...

  • Newbie
  • I have  "Spotify Unlimited" plan charging to my Paypal account.   My spotify players report that charging to Paypal is failing.   I see no reason for that as all is good with Paypa...
  • KatesHere
  • Community Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • Subscription
    Unlimited
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas para pago de Spotify y acceso a nueva cuenta en móvil

Hace unos dias, mi cuenta de Spotify premium, paso a ser free de un momento al otro. Luego de mucho dar vueltas me di cuenta que hay problemas con el pago, por la configuracion de mi region (el pais esta bien, pero el codigo postal, no es el mio, ni ...

  • Casual Listener
  • Hace unos dias, mi cuenta de Spotify premium, paso a ser free de un momento al otro.  Luego de mucho dar vueltas me di cuenta que hay problemas con el pago, por la configuracion de mi region (e...
  • PabloLazo
  • Casual Listener
  • 696 Views
  • 2 replies
  • 0 likes
  • 696 Views
  • 2 replies
  • 0 likes

I want to Cancel

I want to cancel my premium subscription, but I cannot find anywere to do so. I went to the subscription tab on my account and it just tells me what my subscription is.

  • Newbie
  • I want to cancel my premium subscription, but I cannot find anywere to do so. I went to the subscription tab on my account and it just tells me what my subscription is. 
  • nemhdaburka
  • Newbie
  • 298 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 298 Views
  • 2 replies
  • 0 likes

Unauthorized Charge

I haven't used my spotify account in over a year. I checked my mobile banking app today & saw that I was charged $9.99 for the premium. I didn't authrorize this transaction & would like a refund. I don't use spotify, so I'm not sure why I was charged...

  • Newbie
  • I haven't used my spotify account in over a year. I checked my mobile banking app today & saw that I was charged $9.99 for the premium. I didn't authrorize this transaction & would like a ref...
  • Maxim
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Solved!! Want to join a different family account

So a few weeks ago I was experimenting with the family features, now my dad has purchased it. I cannot join the new one as it gives me the message:"Sorry! You're already a member of this (or another) Family plan. Please click below to switch to the a...

  • Newbie
  • So a few weeks ago I was experimenting with the family features, now my dad has purchased it. I cannot join the new one as it gives me the message: "Sorry! You're already a member of this (or anothe...
  • Maxim
  • Spotify Star
  • 2713 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 2713 Views
  • 1 replies
  • 0 likes

Can only use on 1 device

I have spotify premium but it only lets me listen to one device at a time. How can i listen to music on 2 devices at once?

  • Newbie
  • I have spotify premium but it only lets me listen to one device at a time. How can i listen to music on 2 devices at once?
  • Maxim
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • Premium
  • 300 Views
  • 1 replies
  • 0 likes