Wrong payment

Even though i cancel my premium, you charge money from my credit card. I want to get back it

• user-removed
• Visitor
• Even though i cancel my premium, you charge money from my credit card. I want to get back it
• 2016-08-25 11:04:09 AM
• 2016-08-25 11:57:19 AM
• Maxim
• Spotify Star
• 137 Views
• 1 replies
• 0 likes

Can not link family members to spotify family

• Kirsti4444
• Newbie
• 2016-08-25 11:45:36 AM
• 2016-08-25 11:56:57 AM
• Maxim
• Spotify Star
• 97 Views
• 1 replies
• 0 likes

Ending my subscription

Dear spotifyIt seems like I can't get through to you through phone, nor email.You have given me five days to pay for my premium subscription. Sadly I don't have the money before the 31. of august. Can you please let my subscription alone till then? I...

• Louiseankerh
• Newbie
• Dear spotify It seems like I can't get through to you through phone, nor email. You have given me five days to pay for my premium subscription. Sadly I don't have the money before the 31. of august...
• 2016-08-25 11:08:03 AM
• 2016-08-25 11:45:57 AM
• Maxim
• Spotify Star
• 126 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

Accidentally hit unlink Facebook

Now cant log in with Facebook anymore, Spotify gives error code 3, or tells that my Facebook doest't have a link with Spotify. Any solution? I have an old Free-account with email, but my Premium is created with Facebook account. Now I can't access it...

• Ketinha
• Casual Listener
• Now cant log in with Facebook anymore, Spotify gives error code 3, or tells that my Facebook doest't have a link with Spotify. Any solution?    I have an old Free-account with email, but ...
• 2016-08-25 7:33:28 AM
• 2016-08-25 8:05:15 AM
• Ketinha
• Casual Listener
• 174 Views
• 1 replies
• 0 likes
• Login
  Premium

Spotify Birthday Year Change

So I need to change my Spotify payment to the Student Discount. I can't do this because it won't verify me because my birthday (on Spotify) shows as a different year than what it actually is. When I go to try to change it, it says I can change it fro...

• kristanen
• Newbie
• So I need to change my Spotify payment to the Student Discount.  I can't do this because it won't verify me because my birthday (on Spotify) shows as a different year than what it actually is. &...
• 2015-06-26 2:46:38 AM
• 2016-08-25 8:04:43 AM
• ag240
• Casual Listener
• 1257 Views
• 1 replies
• 5 likes
• Account
  Other
  Premium

Deleted facebook - transferring of spotify accounts

I've deleted my facebook which was linked to my spotify premium. I've now created a new account. How can i access my old friends and playlists? Bless!

• smiley611
• Casual Listener
• I've deleted my facebook which was linked to my spotify premium. I've now created a new account. How can i access my old friends and playlists?    Bless! 🙂 
• 2016-08-17 6:32:54 AM
• 2016-08-25 6:48:13 AM
• smiley611
• Casual Listener
• 239 Views
• 2 replies
• 0 likes
• Premium

Spotify premium

I cancelled spotify premium but is still have iT and still pay for it bit i dont want spotify premium and i want my money back

• Nickavlent
• Newbie
• I cancelled spotify premium but is still have iT and still pay for it bit i dont want spotify premium and i want my money back
• 2016-08-25 2:40:27 AM
• 2016-08-25 6:43:00 AM
• Maxim
• Spotify Star
• 150 Views
• 1 replies
• 0 likes

Renewed subscription, account still "free"

Hello.I renewed my subscription, which I always do, and apple took the money but my Spotify account is still free. Haven't done anything different that I always have done in the past so I'm confused. Any help would be great thanks!

• mylescronkhite
• Newbie
• Hello. I renewed my subscription, which I always do, and apple took the money but my Spotify account is still free. Haven't done anything different that I always have done in the past so I'm confuse...
• 2016-08-25 3:35:03 AM
• 2016-08-25 6:41:20 AM
• Maxim
• Spotify Star
• 136 Views
• 1 replies
• 0 likes

Student Discount not working

I went to sign up for the Student Discount, but the system wouldn't verify my student status at the university I attend. So, I manually verified myself via SheerID, and they gave the green light... but I'm still on Free. What more do I need to do?

• dls_428
• Newbie
• I went to sign up for the Student Discount, but the system wouldn't verify my student status at the university I attend. So, I manually verified myself via SheerID, and they gave the green light... b...
• 2016-08-25 4:11:26 AM
• 2016-08-25 6:39:33 AM
• Maxim
• Spotify Star
• 141 Views
• 1 replies
• 0 likes

Superuser Contribution I cant login

I have the problem that I bought premium and as I was then signed off on my ACC always automatically registered I try my passwords from. But I could not log in. Since I no longer use the e-mail address and currently the support for this is not availa...

• ReneEsser
• Newbie
• I have the problem that I bought premium and as I was then signed off on my ACC always automatically registered I try my passwords from. But I could not log in. Since I no longer use the e-mail addre...
• 2016-08-24 12:23:57 AM
• 2016-08-25 6:15:08 AM
• Mar36
• Casual Listener
• 262 Views
• 3 replies
• 0 likes
• Login

Superuser Contribution Log In change not taking affect

Hi, I am trying to help a friend who is having a terrible time with this, and it has me totally stumped. He will change his password using a link via e-mail. He can then get into his account and is fine. But then when he goes to log in on a phone or ...

• Haska
• Regular
• Hi, I am trying to help a friend who is having a terrible time with this, and it has me totally stumped. He will change his password using a link via e-mail. He can then get into his account and is f...
• 2016-08-24 4:52:32 PM
• 2016-08-25 5:23:03 AM
• Haska
• Regular
• 194 Views
• 2 replies
• 0 likes
• Account
  Login
  Premium

Spotify Canada Family Plan

On the spotify Canada website there is an option under the plans for Spotify Family. But when I click it, it redirects me to the home page again. Same thing happens when I click on the family plan in the account settings.

• 1293368559
• Newbie
• On the spotify Canada website there is an option under the plans for Spotify Family. But when I click it, it redirects me to the home page again. Same thing happens when I click on the family plan in...
• 2015-12-22 8:18:15 PM
• 2016-08-25 4:55:44 AM
• user-removed
• Not applicable
• 1299 Views
• 4 replies
• 0 likes
• Account
  Premium
  Subscription

Charged subscription 2 months into my 3 month period

24/06 I signed up for spotify premium 3 month promotion for $0.99. 24/06 - 24/07 = 1 month24/07 - 24/08 = 2 months Today 24/08 I spotify has charged me $17.99 I should have had another month before I should be charged a full monthly fee. Please refun...

• Vio_oiv
• Casual Listener
• 24/06 I signed up for spotify premium 3 month promotion for $0.99.   24/06 - 24/07 = 1 month 24/07 - 24/08 = 2 months   Today 24/08 I spotify has charged me $17.99    ...
• 2016-08-24 3:20:11 PM
• 2016-08-25 3:35:41 AM
• Vio_oiv
• Casual Listener
• 164 Views
• 2 replies
• 0 likes

Superuser Contribution Green week song logo pls ???

I listened a music on discovery weekly playlist last week.But I lost that song and i can't find it.Songs logo is a green hand.Please if know it sende message to me.

• semih42
• Casual Listener
• I listened a music on discovery weekly playlist last week.But I lost that song and i can't find it.Songs logo is a green hand.Please if know it sende message to me.
• 2016-08-24 8:43:33 PM
• 2016-08-25 2:36:24 AM
• semih42
• Casual Listener
• 183 Views
• 2 replies
• 0 likes

Superuser Contribution Vodafone + spotify premium

Hello spotify community,I have a problem in turning off the premium account. On the spotify site I've read that I have a premium account and that I have to contact Vodafone if I want to disable it. But none of them can see my premium account. They sa...

• Corvinus92
• Casual Listener
• Hello spotify community, I have a problem in turning off the premium account. On the spotify site I've read that I have a premium account and that I have to contact Vodafone if I want to disable it....
• 2016-08-17 12:07:06 PM
• 2016-08-25 2:28:21 AM
• Corvinus92
• Casual Listener
• 258 Views
• 2 replies
• 0 likes

Superuser Contribution How do I remove my credit card from a friends account?

A friend of mine borrowed my credit card for her Spotify. Now my card is charged every month (It was supposed to be one month). How do I get my card removed from her account?

• Sonja6
• Newbie
• A friend of mine borrowed my credit card for her Spotify. Now my card is charged every month (It was supposed to be one month). How do I get my card removed from her account?
• 2016-08-24 4:16:00 PM
• 2016-08-25 2:21:33 AM
• Alejandro_C
• Spotify Legend
• 218 Views
• 1 replies
• 0 likes
• Subscription

Superuser Contribution Instead of 3 month Premium I only got 2

Hello!I just realised it today that on the 20th August my card was charged with 7,99 euro for being a Premium member. I don't understand why, because I bought that 3 months premium on the 20th June. Can someone help me with this? Who do I have to con...

• annakangur
• Casual Listener
• Hello! I just realised it today that on the 20th August my card was charged with 7,99 euro for being a Premium member. I don't understand why, because I bought that 3 months premium on the 20th June...
• 2016-08-24 8:55:39 PM
• 2016-08-25 2:20:47 AM
• Alejandro_C
• Spotify Legend
• 136 Views
• 1 replies
• 0 likes
• Premium

Superuser Contribution Boleto Bancário

Quando vou tentar assinar o spotify premium, na parte onde coloca-mse os dados pessoais, toda vez dá CPF inválido e não consigo proceder com a assinatura. O que fazer?

• mariaskywalkerr
• Newbie
• Quando vou tentar assinar o spotify premium, na parte onde coloca-mse os dados pessoais, toda vez dá CPF inválido e não consigo proceder com a assinatura. O que fazer?  
• 2016-08-24 12:49:41 AM
• 2016-08-25 2:19:44 AM
• Alejandro_C
• Spotify Legend
• 255 Views
• 1 replies
• 0 likes