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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9813 Views
  • 3 replies
  • 9 likes
  • Security
  • 9813 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 491796 Views
  • 981 replies
  • 111 likes
  • Account
  • 491796 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213356 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213356 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122378 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122378 Views
  • 72 replies
  • 12 likes

Payment problem

Hi, I couldn't pay my credit card bill so the premium signature was cancelled. Only after the cancel, I payed the bill, but until now the premium features have not been restored.The premium signature will restore automatically?

  • Newbie
  • Hi, I couldn't pay my credit card bill so the premium signature was cancelled. Only after the cancel, I payed the bill, but until now the premium features have not been restored. The premium signatu...
  • kbrooksc
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

double payed

I payed twice for the spotify this month, I switched to family premium and my sons account is now on my account but he payed also for the premium, can you pay that back,

  • Newbie
  • I payed twice for the spotify this month, I switched to family premium and my sons account is now on my account but he payed also for the premium, can you pay that back,
  • kbrooksc
  • Community Legend
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

premium

I just now decided to take the offered 60 day free trial which I've heard multiple times while using my normal free spotify. I haven't taken the 30 day free trial before. And now when I took it it was only for 30 days?Help please!

  • Newbie
  •   I just now decided to take the offered 60 day free trial which I've heard multiple times while using my normal free spotify. I haven't taken the 30 day free trial before. And now when I took ...
  • kbrooksc
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
    Unlimited
  • 213 Views
  • 1 replies
  • 0 likes

Premium was paused and the student discount was take off?

So my subscription was interrupted because I forgot to update Spotify with my new card info, now when I go back to update they have taken off the college discount. Why? Thanks !

  • Newbie
  • So my subscription was interrupted because I forgot to update Spotify with my new card info, now when I go back to update they have taken off the college discount. Why? Thanks !
  • kbrooksc
  • Community Legend
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

Account was charged 4 times?

So, I think this is my fourth month of subscription using the student discount subscription. All of the charges before this month have been fine, but for this month, when I checked my bank transactions, I have four charges of $5.44 (monthly fee) on t...

  • Newbie
  • So, I think this is my fourth month of subscription using the student discount subscription. All of the charges before this month have been fine, but for this month, when I checked my bank transactio...
  • kbrooksc
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

LOG IN ISSUES

hey guys ive been having issues login in. ive had a replacement phone and have gotten back my phone and since then i cant seem to get my premium back. ive purchased premium and paid full for the year. ive tried all my usernames and password combinati...

  • Visitor
  • hey guys   ive been having issues login in. ive had a replacement phone and have gotten back my phone and since then i cant seem to get my premium back. ive purchased premium and paid full for...
  • kbrooksc
  • Community Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 363 Views
  • 1 replies
  • 0 likes

Charged 3 times

I started Spotify for students yesterday and my card was charged 3 times???

  • Newbie
  • I started Spotify for students yesterday and my card was charged 3 times???
  • kbrooksc
  • Community Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Unknown device available

I usually use my phone for Spotify. Sometimes I use my tablet or computer. Three devices I know the names of. But my phone says there is a fourth device available, named G4. I do noy recognise this device, nor do I recall having been logged in on my ...

  • Newbie
  • I usually use my phone for Spotify. Sometimes I use my tablet or computer. Three devices I know the names of. But my phone says there is a fourth device available, named G4. I do noy recognise this d...
  • kbrooksc
  • Community Legend
  • 549 Views
  • 1 replies
  • 0 likes
  • 549 Views
  • 1 replies
  • 0 likes

Can't find my account

Hi, I can't find the account that i'm having premium on and the payment have already starting to withdrawl. can someone help me find the account that have premium account and cancel it? my email is [email address removed]. Thank you

  • Newbie
  • Hi, I can't find the account that i'm having premium on and the payment have already starting to withdrawl. can someone help me find the account that have premium account and cancel it?   ...
  • kbrooksc
  • Community Legend
  • 2658 Views
  • 1 replies
  • 0 likes
  • Account
  • 2658 Views
  • 1 replies
  • 0 likes

Spotify for high school use?

I am looking for a music service that can be accessed from our gym, cafeteria, stadium, library and common hall. Is there a spotify account that services high schools in the capacity?

  • Newbie
  • I am looking for a music service that can be accessed from our gym, cafeteria, stadium, library and common hall. Is there a spotify account that services high schools in the capacity?
  • kbrooksc
  • Community Legend
  • 403 Views
  • 1 replies
  • 0 likes
  • Account
  • 403 Views
  • 1 replies
  • 0 likes

Charged twice with unknown account

Hello! I am being charged with 2 spotify accounts. I am no longer aware of the other account. Can you please help me with this? Thank you!

  • Newbie
  • Hello! I am being charged with 2 spotify accounts. I am no longer aware of the other account. Can you please help me with this? Thank you!
  • kbrooksc
  • Community Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Solved!! Cannot change country settings - in any way

Hi there,I opened up my Spotify premium account with an australian IP Adress as well as credit card. When I came back to my home country Germany earlier this year, I couldn't use it any longer. I cancelled my Premium Subscription and went back to Fre...

  • Regular
  • Hi there, I opened up my Spotify premium account with an australian IP Adress as well as credit card. When I came back to my home country Germany earlier this year, I couldn't use it any longer. &n...
  • mayamode
  • Newbie
  • 2116 Views
  • 9 replies
  • 1 likes
  • Account
    Subscription
  • 2116 Views
  • 9 replies
  • 1 likes

family upgraded

how do I accept a family invite on a new profile

  • Newbie
  • how do I accept a family invite on a new profile
  • kbrooksc
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 188 Views
  • 1 replies
  • 0 likes

Subscribed, but not getting Premium?

The payment has been cashed today when it is supposed I cancel my premium account a few days ago, anyway I'm still without premium.

  • Newbie
  • The payment has been cashed today when it is supposed I cancel my premium account a few days ago, anyway I'm still without premium.   
  • kbrooksc
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Subscribed, received a message that i've been charged, but still not premium

I've recently tried to subscribe, putted all my credit card information and the button "start premium" didn't appear. I tried again with the same card and another time with another card but still nothing happened. I received a message on my cellphone...

  • Newbie
  • I've recently tried to subscribe, putted all my credit card information and the button "start premium" didn't appear. I tried again with the same card and another time with another card but still not...
  • kbrooksc
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 205 Views
  • 1 replies
  • 0 likes

My email account got deleted and so did my spotify account

When I created my spotify accout last year I used my school email, but when I changed schools and they deleted my old school email, my spotify account wont let me in and I cant find my playlist using my dad´s username. How can I recover my old accoun...

  • Visitor
  • When I created my spotify accout last year I used my school email, but when I changed schools and they deleted my old school email, my spotify account wont let me in and I cant find my playlist using...
  • kbrooksc
  • Community Legend
  • 879 Views
  • 1 replies
  • 0 likes
  • 879 Views
  • 1 replies
  • 0 likes

Signed up for 60 day trail only got 30 days

So I have seen the ads showing how Spotify is free for 60 days and I decided to signup for it but after signing up I have only received 30 days of free trial. Is this some sort of bug?Thanks

  • Visitor
  • So I have seen the ads showing how Spotify is free for 60 days and I decided to signup for it but after signing up I have only received 30 days of free trial. Is this some sort of bug? Thanks
  • KatesHere
  • Community Legend
  • 296 Views
  • 4 replies
  • 0 likes
  • 296 Views
  • 4 replies
  • 0 likes

Charged with Family Premium and Single Premium

Hi guys, I just got charged with 9.99 for my Single Premium Account and decided to take a Family Premium Account now. So I just payed 24,98 for Spotify this month. How do I get the 9.99 refunded? Can I just pull back the money or can you refund the m...

  • Newbie
  • Hi guys,   I just got charged with 9.99 for my Single Premium Account and decided to take a Family Premium Account now. So I just payed 24,98 for Spotify this month. How do I get the 9.99 refu...
  • kbrooksc
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Cannot change Spotify country

Hello I am a travelling student and cannot change my Spotify country despite having updated my payment method to follow the new country I'm in. Can someone please look into this for me? Thank you.

  • Newbie
  • Hello I am a travelling student and cannot change my Spotify country despite having updated my payment method to follow the new country I'm in. Can someone please look into this for me? Thank you.
  • kbrooksc
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

I can log in to my account online but not the app on my mac

Hi, I have just moved from Australia to Canada. I had a premium subscription in Australia but that has now been replaced with a 6 month subscription through my mobile network in Canada. I was automatically logged out of the app on my Mac and when I t...

  • Newbie
  • Hi,    I have just moved from Australia to Canada. I had a premium subscription in Australia but that has now been replaced with a 6 month subscription through my mobile network in Canada...
  • kbrooksc
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • Login
  • 295 Views
  • 1 replies
  • 0 likes