Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4852 Views
  • 1 replies
  • 9 likes
  • Security
  • 4852 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • placeboinme
  • Newbie
  • 467102 Views
  • 977 replies
  • 111 likes
  • Account
  • 467102 Views
  • 977 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206273 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206273 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 116243 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 116243 Views
  • 72 replies
  • 12 likes

Superuser Contribution Trying to invite family members to my family account without success.

It first didnt work because my son was registred to live in England and not Sweden as me. even after I changed in his account it says that he cant be on my family account because of different addresses wich is not the case- he is 13 and still lives a...

  • Newbie
  • It first didnt work because my son was registred to live in England and not Sweden as me. even after I changed in his account it says that he cant be on my family account because of different address...
  • Alejandro_C
  • Spotify Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Who is the guy using my Spotify account?

Today i saw that music was playing on a device I didn't recognized. I logged out of every device on the homepage and changed the password. The account page has also a different name and picture but I could login with my credentials. I don't know if s...

  • Newbie
  • Today i saw that music was playing on a device I didn't recognized. I logged out of every device on the homepage and changed the password. The account page has also a different name and picture ...
  • Alejandro_C
  • Spotify Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Password reset because another account (which one) was hacked

Hi, I was notified by Spotify that my password was reset. I was told that another account got hacked and that I have used the same password there. - does someone have an idea which other account spotify is referring to?- how would Spotify know that I...

  • Newbie
  • Hi,   I was notified by Spotify that my password was reset. I was told that another account got hacked and that I have used the same password there.    - does someone have an idea ...
  • hhgm123
  • Newbie
  • 210 Views
  • 1 replies
  • 0 likes
  • Login
    Security
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sportify Free instead of Premium (cant download apps)

Hi there,I have my premium subscription but i cant use the features anymore. In the faq is written that i should delete the app and download it again. But my phone isnt working anymore and i cant download any apps from the playstore.... (i have enoug...

  • Newbie
  • Hi there, I have my premium subscription but i cant use the features anymore. In the faq is written that i should delete the app and download it again. But my phone isnt working anymore and i cant d...
  • Alejandro_C
  • Spotify Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change facebook to an other account

Hello, I've 2 accounts in spotify, one with facebook and one else. But when I cllick to add my facebook in the other account I can't. Can you help me ?

  • Newbie
  • Hello,   I've 2 accounts in spotify, one with facebook and one else.   But when I cllick to add my facebook in the other account I can't.   Can you help me ?
  • Alejandro_C
  • Spotify Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution I dont want to get charged twice

I reacently got family package on spoitfy and the day i did it my old premium account charged me as the month was up. I just want to get redeemed the $11.99 and go on using the family package. Im dissapointed that there isnt a hotline you can ring up...

  • Newbie
  • I reacently got family package on spoitfy and the day i did it my old premium account charged me as the month was up. I just want to get redeemed the $11.99 and go on using the family package. Im dis...
  • Alejandro_C
  • Spotify Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

I can't login

It keeps saying I'm offline or that it can not find the Spotify network

  • Casual Listener
  • It keeps saying I'm offline or that it can not find the Spotify network
  • Maxim
  • Spotify Star
  • 215 Views
  • 3 replies
  • 0 likes
  • 215 Views
  • 3 replies
  • 0 likes

Superuser Contribution Logging in with Facebook

Hi, When I set up my spotify account I logged in through facebook, now when I am trying to go in through my sound system/tv it wants me to log in and there is no obvious way to log in through facebook so now I don't know what to do. Anyone got any id...

  • Newbie
  • Hi,   When I set up my spotify account I logged in through facebook, now when I am trying to go in through my sound system/tv it wants me to log in and there is no obvious way to log in throug...
  • Alejandro_C
  • Spotify Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Just upgraded to premium but....

I just upgraded to premium because I'd get one month free. 2 days later I get an e-mail telling me if I upgrade to premium, I'd get first 2 months free. Seeing as it's only been 2 or so days, can I get this newer deal? I can understand if it had been...

  • Casual Listener
  • I just upgraded to premium because I'd get one month free.  2 days later I get an e-mail telling me if I upgrade to premium, I'd get first 2 months free.  Seeing as it's only been 2 or so d...
  • eccs19
  • Casual Listener
  • 209 Views
  • 3 replies
  • 0 likes
  • 209 Views
  • 3 replies
  • 0 likes

Superuser Contribution [All Platforms][Subscription] Cannot Upgrade to Premium and Start 30-Day Free Trial

I am currently having issues upgrading my currently free Spotify account to a Premium account. I have triple checked to make certain that all of my credit card info is correct, but to no avail, I keep receiving the same message: "Oop, seems your card...

  • Newbie
  • I am currently having issues upgrading my currently free Spotify account to a Premium account. I have triple checked to make certain that all of my credit card info is correct, but to no avail, I kee...
  • Alejandro_C
  • Spotify Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 252 Views
  • 1 replies
  • 0 likes

NUS Card - Link Broken?

When trying to subscribe to premium with a student discount, I get 2 options - using NUS or using UNidays. When I click "Use NUS" I am took to the Unidays registration page. Does this mean I can no longer use NUS for a student discount?

  • Newbie
  • When trying to subscribe to premium with a student discount, I get 2 options - using NUS or using UNidays. When I click "Use NUS" I am took to the Unidays registration page. Does this mean I can no l...
  • Caitypillar
  • Newbie
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago y cancelacion

El dia de ayer se realizo el cargo a mi tarjeta de credito y hoy cancele mi suscripcion.Tendre premium lo que resta del mes?Esto obviamente por que ya pague.

  • Newbie
  • El dia de ayer se realizo el cargo a mi tarjeta de credito y hoy cancele mi suscripcion. Tendre premium lo que resta del mes? Esto obviamente por que ya pague.
  • Alejandro_C
  • Spotify Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Your Last Payment didn't work" error

I have a premium account and since last weekend Spotify are charging me about last payment, but I've payed on July and also have the receipt (number 1138366414016). I couldn't find the support area and I will cancel my account, because I'm paying for...

  • Newbie
  • I have a premium account and since last weekend Spotify are charging me about last payment, but I've payed on July and also have the receipt (number 1138366414016).   I couldn't find the ...
  • Alejandro_C
  • Spotify Legend
  • 571 Views
  • 1 replies
  • 0 likes
  • 571 Views
  • 1 replies
  • 0 likes

Superuser Contribution no access/kicked out

Cannot access my premium accountThis has happened:* was kicked (?) out of my account* since then, cannot access to any of my platforms (laptop, smart phone)* trying to access via laptop, I seems to enter my accopunt for a short second, then trown out...

  • Casual Listener
  • Cannot access my premium account This has happened: * was kicked (?) out of my account * since then, cannot access to any of my platforms (laptop, smart phone) * trying to access via laptop, I se...
  • Alejandro_C
  • Spotify Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelar mi suscripcion

Hola me han pasado un recibo de 9.99 por una suscripcion que yo no he pedido, quisiera saber como hago para que me devuelvan dicho cobro gracias

  • Newbie
  • Hola me han pasado un recibo de 9.99 por una suscripcion que yo no he pedido, quisiera saber como hago para que me devuelvan dicho  cobro gracias
  • Alejandro_C
  • Spotify Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

I was charged and didn't get premium

I was looking on my debt card and it says I was charged 4.99 from spotify and I was like what so I looked on my account and it says I don't have Premium. Why was I charged?

  • Casual Listener
  • I was looking on my debt card and it says I was charged 4.99 from spotify and I was like what so I looked on my account and it says I don't have Premium. Why was I charged?
  • KatesHere
  • Community Legend
  • 247 Views
  • 3 replies
  • 0 likes
  • Premium
  • 247 Views
  • 3 replies
  • 0 likes

Superuser Contribution Resetting password failure

I had to reset my login password, and got the email with the link allowing me to do so. After resetting the password I tried logging in a few times during the day and it kept saying the username or password was incorrect, even though I know I'm typin...

  • Casual Listener
  • I had to reset my login password, and got the email with the link allowing me to do so. After resetting the password I tried logging in a few times during the day and it kept saying the use...
  • Alejandro_C
  • Spotify Legend
  • 296 Views
  • 3 replies
  • 0 likes
  • 296 Views
  • 3 replies
  • 0 likes

Superuser Contribution PS3 and spotify will not show playlist on TV when using spotify connect

I have spotify premium on my phone and computer and had it on my PS3. We played it on the PS3 and the song selected, genres, types of music etc. would appear on TV screen and you could pick your selection using bluetooth controller. I had to reset my...

  • Casual Listener
  • I have spotify premium  on my phone and computer and had it on my PS3. We played it on the PS3 and the song selected, genres, types of music etc. would appear on TV screen and you could pick you...
  • billmarck
  • Casual Listener
  • 914 Views
  • 6 replies
  • 0 likes
  • Account
    Other
  • 914 Views
  • 6 replies
  • 0 likes

Upgrade Spotify Premium into Spotify Family is not working

Few weeks ago I upgraded my account from Spotify Premium into Spotify Family. Until 2 days ago everything worked fine, but now I have an Spotify Free account.I already logged out and logged in again; re-installed Spotify app on my mobile, but didn't ...

  • Casual Listener
  • Few weeks ago I upgraded my account from Spotify Premium into Spotify Family. Until 2 days ago everything worked fine, but now I have an Spotify Free account. I already logged out and logged in agai...
  • iamsavease
  • Gig Goer
  • 1062 Views
  • 7 replies
  • 0 likes
  • Account
  • 1062 Views
  • 7 replies
  • 0 likes

Solved!! Cant log in to account

Spotify, I cant log in to the app. Ive changed my password and I'm logged in online but for some reason the app wont work. Ive uninstalled the app and tried over and over but nothing. Uts been three days since sending a email, theres no customer serv...

  • Regular
  • Spotify, I cant log in to the app. Ive changed my password and I'm logged in online but for some reason the app wont work. Ive uninstalled the app and tried over and over but nothing. Uts been three ...
  • Julie-chan
  • Newbie
  • 829 Views
  • 10 replies
  • 0 likes
  • Premium
  • 829 Views
  • 10 replies
  • 0 likes