Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1591 Views
  • 0 replies
  • 7 likes
  • Security
  • 1591 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445852 Views
  • 970 replies
  • 108 likes
  • Account
  • 445852 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199013 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199013 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • jgbanm65v5z8gvpajr9i
  • Visitor
  • 108297 Views
  • 71 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108297 Views
  • 71 replies
  • 11 likes

Superuser Contribution Charged twice still on free account

Hello,I was charged twice to sign up for the student discount and my account is still saying it is not premium just the free verison. When I try to sign up for the student discount it will not let me, yet I was charged twice. Any suggestions?

  • Casual Listener
  • Hello, I was charged twice to sign up for the student discount and my account is still saying it is not premium just the free verison. When I try to sign up for the student discount it will not let ...
  • remassie10
  • Casual Listener
  • 131 Views
  • 2 replies
  • 0 likes
  • 131 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Playlist missing

I had a saved playlist in my spotify account and now it's missing. It's one of my favourite playlists and I've no idea where it's gone or how to get it back. It's not in the recover playlist section either. I can't remember the name of it.....keep ca...

  • Casual Listener
  • I had a saved playlist in my spotify account and now it's missing. It's one of my favourite playlists and I've no idea where it's gone or how to get it back. It's not in the recover playlist section ...
  • ladyclara1
  • Casual Listener
  • 290 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 290 Views
  • 2 replies
  • 0 likes

Superuser Contribution Song is unavailable?

So I have had premium for about a year now and for some reason all of a sudden I'll go to play a song and then it would tell me that the song is unavailable. I have contacted people in the past about it and they said "try signing out or deleting and ...

  • Newbie
  • So I have had premium for about a year now and for some reason all of a sudden I'll go to play a song and then it would tell me that the song is unavailable. I have contacted people in the past about...
  • Alejandro_C
  • Spotify Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify familiar

Ya se realizo el pago de Spotify familiar, incluso tenemos la notificación del banco y numero de autorización, pero ya no nos deja reproducir musica

  • Newbie
  • Ya se realizo el pago de Spotify familiar, incluso tenemos la notificación del banco y numero de autorización, pero ya no nos deja reproducir musica
  • Alejandro_C
  • Spotify Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged six times

Looking into my bank account it looks like I've been charged 6 times the past 2 weeks and my subscription is still paused. How can I get a refund and get my account active??

  • Newbie
  • Looking into my bank account it looks like I've been charged 6 times the past 2 weeks and my subscription is still paused. How can I get a refund and get my account active??
  • Alejandro_C
  • Spotify Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still getting charged

Hi. I still getting charged monthly even tho I can led my subscription for the premium. Howe canot this stop and how do I get my money back? Thanks

  • Visitor
  • Hi. I still getting charged monthly even tho I can led my subscription for the premium. Howe canot this stop and how do I get my money back? Thanks
  • Alejandro_C
  • Spotify Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Subscribed but no Premium

I recently turned on (renewed) my Spotify subscription on my iPhone directly through Manage Subscriptions screen, where I had an old, expired subscription. I was charged by Apple for the subscription ($7.99 USD) but my Spotify account (web, iPhone, M...

  • Casual Listener
  • I recently turned on (renewed) my Spotify subscription on my iPhone directly through Manage Subscriptions screen, where I had an old, expired subscription. I was charged by Apple for the subscri...
  • nickolasdag
  • Casual Listener
  • 266 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 266 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium

Okay so I paid for premium but I just got an email that says if I don't pay it's gonna get deleted in 2 days. But I paid and I looked at my bank account and it shows that Spotify took the money out. I need help

  • Newbie
  • Okay so I paid for premium but I just got an email that says if I don't pay it's gonna get deleted in 2 days. But I paid and I looked at my bank account and it shows that Spotify took the money out. ...
  • Alejandro_C
  • Spotify Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant get off the log in or sign up on app

i go to log into my account it says i already have an account with this email address so then i go to long on with facebook error code 404 how can i solve this ?

  • Newbie
  • i go to log into my account it says i already have an account with this email address so then i go to long on with facebook error code 404 how can i solve this ?  
  • Alejandro_C
  • Spotify Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Login
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify, Can't Log in.

So 3 months ago, I saw an add for a 3 month trial for spotify and decided to try it out. After the 3 month span I didn't really use it that much. So now that the 3 months is almost done which is exactly in 3 days the 25th, decided to cancel it before...

  • Newbie
  • So 3 months ago, I saw an add for a 3 month trial for spotify and decided to try it out. After the 3 month span I didn't really use it that much. So now that the 3 months is almost done which is exac...
  • Alejandro_C
  • Spotify Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Come On Guys, How About Some ACTUAL Responses?

It's almost as if you're trying to avoid us. Let me describe the problem ONCE AGAIN. My wife, who was not always my wife - imagine that - has her own Spotify account. This account is connected to her Facebook. When she changed her last name, she got ...

  • Newbie
  • It's almost as if you're trying to avoid us.  Let me describe the problem ONCE AGAIN.     My wife, who was not always my wife - imagine that - has her own Spotify account.  This...
  • Alejandro_C
  • Spotify Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelling premium

I want to cancel my premium, When i log On online, it says that i don't have premium but in my app the subscription says premium and i Can still use it As premium- What Can i do to get my premium Cancelled?

  • Newbie
  • I want to cancel my premium, When i log On online, it says that i don't have premium but in my app the subscription says premium and i Can still use it As premium- What Can i do to get my premium Can...
  • Alejandro_C
  • Spotify Legend
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double billed

I've been double billed this month in spotify, whats hapenning??? Or this will be taken off, or i'll want my money back!

Sem título.png
  • Casual Listener
  • I've been double billed this month in spotify, whats hapenning???  Or this will be taken off, or i'll want my money back!  
  • Alejandro_C
  • Spotify Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
  • 148 Views
  • 1 replies
  • 0 likes

Solved!! All of a sudden I'm being billed 9.99 (haven't used Spotify in years)

Hello, I can't for the life of me figure out why, but all of a sudden I'm being billed 9.99 per month from Spotify to my credit card (I used to have spotify, but cancelled my subscription years ago -> I liked the service but didn't want to pay the mo...

  • Casual Listener
  • Hello,   I can't for the life of me figure out why, but all of a sudden I'm being billed 9.99 per month from Spotify to my credit card (I used to have spotify, but cancelled my subscription ye...
  • Zalzofon
  • Newbie
  • 479 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
  • 479 Views
  • 5 replies
  • 0 likes

Superuser Contribution I can't login to my spotify account with Facebook and I've tried everything!

Hello,I am a unsatisfied spotify user who is having login trouble with spotify for awhile now. One day, I was using spotify on a computer at school and accidently logged out. When I tried to log back in using Facebook which I've been using, it wouldn...

  • Casual Listener
  • Hello, I am a unsatisfied spotify user who is having login trouble with spotify for awhile now. One day, I was using spotify on a computer at school and accidently logged out. When I tried to log ba...
  • Alejandro_C
  • Spotify Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagando sem usar

Bom dia, eu tinha uma conta com o login do meu facebook, eu deletei meu facebook e não consegui mais acessar o spotify, acho isso um baita erro, já que eu entrava pelo meu e-mail... Porém ontem debitou mais uma vez o pagamento e eu não estou usando j...

  • Newbie
  • Bom dia, eu tinha uma conta com o login do meu facebook, eu deletei meu facebook e não consegui mais acessar o spotify, acho isso um baita erro, já que eu entrava pelo meu e-mail... Porém ontem debit...
  • Alejandro_C
  • Spotify Legend
  • 212 Views
  • 1 replies
  • 1 likes
  • 212 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium and the following set up?

Hello - I'm seeking advice on Spotify. I'm two days' into the '7 day free premium trial' and it seems limited so I'm wondering if I'm just unfamiliar with it, whether it isn't fully featured compared to a subscription, or whether it won't be of benef...

  • Casual Listener
  • Hello - I'm seeking advice on Spotify.  I'm two days' into the '7 day free premium trial' and it seems limited so I'm wondering if I'm just unfamiliar with it, whether it isn't fully featured co...
  • Alejandro_C
  • Spotify Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 181 Views
  • 1 replies
  • 0 likes

Can't login to spotify account and can't reset my password

Im trying to login to my spotify account, I use the right information and it logs in for like a second or two then it logs out and tells me my login information is wrong. I then tried to reset my password, but I don't even get an email telling me whe...

  • Casual Listener
  • Im trying to login to my spotify account, I use the right information and it logs in for like a second or two then it logs out and tells me my login information is wrong. I then tried to reset my pas...
  • osornios
  • Spotify Star
  • 418 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 418 Views
  • 4 replies
  • 0 likes

Superuser Contribution Monthly bills??? or every 2 weeks bill???

hello spotify! i got a question because i subscribed for a monthly bill 19.90sfr.- per month..... why my account have to be debited every 2weeks 19.90sfr.-??? it means i have a subscription of 40.- monthly??? i just renewed today and it will be over ...

  • Newbie
  • hello spotify! i got a question because i subscribed for a monthly bill 19.90sfr.- per month..... why my account have to be debited every 2weeks 19.90sfr.-??? it means i have a subscription of 40.- m...
  • Alejandro_C
  • Spotify Legend
  • 241 Views
  • 1 replies
  • 1 likes
  • Account
  • 241 Views
  • 1 replies
  • 1 likes

Superuser Contribution pago premium y cuenta free

Hola, he realizado un pago de premium y ya se me ha descontado del banco pero la cuenta sigue siendo free, ¿cómo hago para disfrutar de la cuenta premium que ya me han descontado del banco?

  • Newbie
  • Hola, he realizado un pago de premium y ya se me ha descontado del banco pero la cuenta sigue siendo free, ¿cómo hago para disfrutar de la cuenta premium que ya me han descontado del banco?
  • Alejandro_C
  • Spotify Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes