Accounts

Superuser Contribution I pay for premium and I still don't have it

Yesterday I paid for the premium service and it charged to the credit card, but when I try to listen music a message pop and said that I needed a premium accountso I came to this page and read that this happened to many people and did what worked for...

no tengo premium pero lo estoy pagando ¿por que?

Hace UNOS meses comence Una Pagar con Spotify Premium Una Tarjeta, le di la baja al servicio y en La Cuenta conmigo figura Que hay prima de soja de Pero todavia me llega el impuesto en el Resumen, que hago? Ya no deseo Pagar con spotify esta Tarjeta ...

I pay for premium but subscription says free. Tried to email but Spotify has wrong email address and

Over Charging

How do I get a refund for the last 3 months i've been charged from 2 different bank accounts?

Problema rinnovo abbonamento con vodafone

Ho un abbonamento premium che si rinnova automaticamente ogni mese tramite addebito su credito telefonico vodafone. l abbonamento era stato sospeso per mancanza di credito ma anche dopo aver ricaricato il credito telefonico per rinnovare spotify, i s...

Account disappeared

I am writing on behalf of my girlfriend She is using Spotify on her tablet (Samsung Galaxy Tab S 2015) and after a Holiday trip to the US my Account was logged out on hertablet and couldnt be logged back in again.When i was back Germany i tried to re...

Prmium for Family, country settings, cannot redeem

Hi,I've activated a Premium for Family subscription on my account and I am able to send invites to family members, but when they tries to redeem using the link, they get back a message saying that invite comes from an account that resides in a differ...

Subscription Premium back to Free overnight?

Good afternoon, I've tried the tips and steps linked elsewhere for forcing a data sync and trying to get Premium to come back up but have had no luck. My account indicates I have Premium but suddenly my phone and desktop app swear I have a free accou...

Charged twice for student fee, but premium no longer working

Today I was charged twice for the Spotify Student fee, but I also informed that my subscription to the student discount ran out today. My account is now listed as free, but there is still a double charge on my bank account. All I want is to re-upgrad...

Password for new device

Hi, I just wanted to add my Spotify account to my receiver (which supports Spotify Premium). So I went to my account and picked the option to add a password for my devices. I received the email. Clicked the link. But whatever passwords I try to enter...

iPhone

Why is it that I paid 12.99 for premium from iTunes and it took the money out my account but I still have free.

Subscription

My Spotify logged itself out yesterday so I logged back in and everything was gone, all of my playlists and it says that I haven't got premium anymore? I've been paying £12.99 for the past 2 months and it's just disappeared and is now saying my subsc...

Song disappeared from Discover Weekly playlist

Here's what we got from you: I was listening to a song in the Discover Weekly playlist and when I went to go save it it had disappeared from the playlist as if it was never there. I was listening to it on my phone so I have no way of seeng my song hi...

Forgot my E-Mail and can't log in now

Well, Spotify updated and threw me out so that I have to log in again now. I remember my username, but not my Keyword. The problem is that I also have no idea wich E-Mail I used first to sign in to Spotify. Also I have no clue what cold be the Keywor...

To access an artist account, do you have to be verified first?

I just uploaded my first track to Spotify, and want to be able to see analytics and such for it, or otherwise be able to login to the Artist account. Is that only possible once you have 250 followers and go through the verification process?

Spotify won't let me log in because it thinks i'm abroad

Spotify shows an error saying "Login failed: You can only use Spotify abroad for 14 days." I'm registered in the US and trying to log in from the US. This is the first time trying to open it on a new iPhone, but all the settings on the phone are for ...

What time of the day are online gift card mailed to the recipient?

I purchased an Online gift card and set the date for a recipient's birthday date. I was wondering what time of the day will it be delivered to that person's email? Is it going to be 12 AM local time or is there other specific time when the code is de...

Lost Account, Cant remember username

I bought that $1 for 3 month premium membership but then my phone broke about a month and a half into it. Since I can no longer use that phone I want to login with my new device. Problem is I can't remember my username, and the username that's linked...

Cancelling premium

I thought I had cancelled Premium a month ago so was surprised to be charged again this month. Logged on again and saw that I had to click through THREE pages to tell them I was 'absolutely sure' I wanted to cancel - including scrolling to the bottom...