30 day trial not working

I recently used a 7 day free trial. I got an email telling me that if I enjoyed my 7 day trial that I should try the 30 day trial. I put it all the information and then it said I can't use the trial because I've already had premium. The email made it...

• cadec99
• Newbie
• I recently used a 7 day free trial. I got an email telling me that if I enjoyed my 7 day trial  that I should try the 30 day trial. I put it all the information and then it said I can't use the ...
• 2016-07-14 11:42:07 PM
• 120 Views
• 0 replies
• 0 likes
• Premium

Password problem

Non riesco ad accedere a spotify in quando ho dimenticato la password e non riesco a reimpostare la password in quanto non ho accesso all'indirizzo email del mio account.Come posso fare?

• Fran14
• Newbie
• Non riesco ad accedere a spotify in quando ho dimenticato la password e non riesco a reimpostare la password in quanto non ho accesso all'indirizzo email del mio account. Come posso fare?
• 2016-07-14 11:39:38 PM
• 185 Views
• 0 replies
• 0 likes
• Account

College Discount on Premium

I am currently trying to make my free spotify account into a Premium Student Subscription but I am not being granted access because it says that I am currently not enrolled in the college/university listed. I am currently here for summer classes and ...

• dmiginty
• Newbie
• I am currently trying to make my free spotify account into a Premium Student Subscription but I am not being granted access because it says that I am currently not enrolled in the college/university ...
• 2016-07-14 9:38:19 PM
• 2016-07-14 10:03:28 PM
• LordRollin
• Community Legend
• 183 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

Had premium, it logged me out and now I don't have it.

I had Spotify premium for a year using student discount. I then got an email in March this year saying the year was coming to an end and I needed to extend it if I wanted to carry on premium with student discount. I did and have been using it fine. T...

• Hollypack1
• Casual Listener
• I had Spotify premium for a year using student discount. I then got an email in March this year saying the year was coming to an end and I needed to extend it if I wanted to carry on premium with stu...
• 2016-07-14 10:27:10 AM
• 2016-07-14 9:38:58 PM
• Hollypack1
• Casual Listener
• 1903 Views
• 4 replies
• 0 likes
• Premium
  Subscription

Forgotten password, not getting the reset email

Hi, Can someone please help me.I have Spotify premium, I registered it on my phone and only use it on my phone, but I can't remember the password.Earlier today I was kicked off Spotify for some reason but without the password obviously I couldn't log...

• user-removed
• Visitor
• Hi,   Can someone please help me. I have Spotify premium, I registered it on my phone and only use it on my phone, but I can't remember the password. Earlier today I was kicked off Spotify f...
• 2016-07-14 7:24:24 PM
• 2016-07-14 9:38:34 PM
• Astame
• Community Legend
• 299 Views
• 3 replies
• 0 likes
• Login

Changing password

I want to upgrade to Premium but I've forgot my password, so I logged in with Facebook. I can't change my password as Spotify won't send me an email to change it because I've logged in with Facebook and for some stupid reason I they won't let me rese...

• AndyConnor
• Casual Listener
• I want to upgrade to Premium but I've forgot my password, so I logged in with Facebook. I can't change my password as Spotify won't send me an email to change it because I've logged in with Facebook ...
• 2016-07-14 9:07:56 PM
• 2016-07-14 9:30:32 PM
• Maxim
• Spotify Star
• 320 Views
• 5 replies
• 0 likes
• Account
  Login
  Premium

Facebook login problems

I signed up with Facebook but now I cant login because it says I don't have a Facebook linked to an account but if I try to create a new account I'm told that my Facebook is linked to an account.Please help me!!

• Odrafton
• Newbie
• I signed up with Facebook but now I cant login because it says I don't have a Facebook linked to an account but if I try to create a new account I'm told that my Facebook is linked to an account. Pl...
• 2016-07-14 6:56:58 PM
• 2016-07-14 9:29:28 PM
• timmieschaap
• Composer
• 180 Views
• 1 replies
• 0 likes
• Login

Double Charged in July

Hello, I was just double charged for the first time ever in the month of July. The transactions were for the same amount one day apart. Why did this occur. It is the first an only time.

• brianckelsey
• Newbie
• Hello,  I was just double charged for the first time ever in the month of July.  The transactions were for the same amount one day apart.  Why did this occur.  It is the first an ...
• 2016-07-14 7:56:27 PM
• 2016-07-14 9:04:27 PM
• LordRollin
• Community Legend
• 175 Views
• 1 replies
• 0 likes
• Subscription

Fake account

I recently made a second account for the free 3 month trial for €0,99. But i forgot the username and password immediatly. So i never used that account, but now €9,99 has been taken from my bank account, probably for this account but im not 100% sure....

• Sappie500
• Newbie
• I recently made a second account for the free 3 month trial for €0,99. But i forgot the username and password immediatly. So i never used that account, but now €9,99 has been taken from my bank accou...
• 2016-07-13 12:37:44 AM
• 2016-07-14 9:03:39 PM
• Maxim
• Spotify Star
• 803 Views
• 1 replies
• 0 likes
• Account
  Free

Student Discount with Previous Account

I have had a spotify subscription for over a year now and want to activate my student discount. I have my student email but my account was created with a personal email. Is there a way to put in my student email and keep all my 1000 plus songs and th...

• joshpskates
• Casual Listener
• I have had a spotify subscription for over a year now and want to activate my student discount. I have my student email but my account was created with a personal email. Is there a way to put in my s...
• 2016-07-14 8:56:20 PM
• 2016-07-14 9:02:07 PM
• Maxim
• Spotify Star
• 135 Views
• 1 replies
• 0 likes
• Other
  Premium
  Subscription

Registering for Premium

I want to register for Spotify Premium. Spotify offered premium for 99 Cents for the first three months only if registering before the 30th of June.Is it possible to ask for such an offer today as well?

• FerDi89
• Newbie
• I want to register for Spotify Premium. Spotify offered premium for 99 Cents for the first three months only if registering before the 30th of June. Is it possible to ask for such an offer today a...
• 2016-07-14 3:14:48 PM
• 2016-07-14 8:50:32 PM
• Maxim
• Spotify Star
• 115 Views
• 1 replies
• 0 likes
• Premium
  Subscription

Company's document

Hello Guys!Can we use a company's document to enter spotify Premium? Here in Brazil we have an id per person and another number for company and we Can't use this number because is bigger than a "id per person"

• soldabarra880
• Newbie
• Hello Guys!Can we use a company's document to enter spotify Premium?  Here in Brazil we have an id per person and another number for company and we Can't use this number because is bigger than ...
• 2016-07-14 8:44:27 PM
• 108 Views
• 0 replies
• 0 likes
• Account

Please, help me............

My 14 year old son has a single premium account. The app is really good, so my husband decided to buy a family account for my son, himself and me (mom). For the subscription, he entered our email addresses, and the app said that we will all get a pas...

• valeriapena
• Newbie
• My 14 year old son has a single premium account. The app is really good, so my husband decided to buy a family account for my son, himself and me (mom). For the subscription, he entered our email add...
• 2016-07-14 8:14:22 PM
• 2016-07-14 8:35:38 PM
• Astame
• Community Legend
• 170 Views
• 1 replies
• 0 likes
• Subscription

can't login with my CORRECT password...

I wasn't able to connect with my correct password in the Spotify Mac app. Then, I resetted the password. Even so, I can't connect using this new password...But I can login here, in the Spotify website. What's going on?

• pablocabistani
• Newbie
• I wasn't able to connect with my correct password in the Spotify Mac app. Then, I resetted the password. Even so, I can't connect using this new password...But I can login here, in the Spotify websit...
• 2016-07-14 8:02:57 PM
• 2016-07-14 8:28:14 PM
• Astame
• Community Legend
• 169 Views
• 1 replies
• 0 likes
• Account
  Login
  Premium

I am getting charged twice on my bank account and it's overdrafted my account

• Corey01
• Newbie
• 2016-07-14 7:20:47 PM
• 2016-07-14 8:09:59 PM
• Maxim
• Spotify Star
• 151 Views
• 1 replies
• 0 likes

Spotify premium for family

Hello I had a question for you all today, I have custody of my children 50% of the time. Your terms for a family plan requires family plan members reside at the same residence. Does having my children 50% of the time comply with your terms of use?

• Dklepor
• Newbie
• Hello I had a question for you all today, I have custody of my children 50% of the time.  Your terms for a family plan requires family plan members reside at the same residence.   Does...
• 2016-07-14 7:24:29 PM
• 2016-07-14 8:06:42 PM
• Maxim
• Spotify Star
• 165 Views
• 1 replies
• 0 likes

Unable to log in

I went into the app on my android tablet to discover I had been logged out. I've tried logging back in and it keeps saying that either my username or password are incorrect. I've tried to reset my password and while it worked and logged me in on the ...

• beautyhasherway
• Casual Listener
• I went into the app on my android tablet to discover I had been logged out. I've tried logging back in and it keeps saying that either my username or password are incorrect. I've tried to reset my pa...
• 2016-07-14 4:18:28 PM
• 2016-07-14 7:25:01 PM
• beautyhasherway
• Casual Listener
• 428 Views
• 6 replies
• 0 likes
• Login

Cancel Premium for Family

Dear Spotify, I accidentally created a Premium for Family. I actually wanted to join my Family but I did something wrong. I had Premium before but I canceled it to join my Family. What can I do to cancel this Premium for Family. I cannot see any opti...

• kasperplay
• Casual Listener
• Dear Spotify,   I accidentally created a Premium for Family. I actually wanted to join my Family but I did something wrong. I had Premium before but I canceled it to join my Family. What can I...
• 2016-07-14 7:15:42 PM
• 2016-07-14 7:19:29 PM
• Maxim
• Spotify Star
• 144 Views
• 1 replies
• 0 likes
• Account
  Other

Mudança de plano

me inscrevi em um plano premiun e mudei, fui convidada para participar de um familiar e depois tentei cancelar a minha conta premiun preciso saber se deu certo o cancelamento.nome de ususario vanessaapostoloarquitetura. VAnessa Apóstolo

• vanessaapostolo
• Casual Listener
• me inscrevi em um plano premiun e mudei,  fui convidada para participar de um familiar e depois tentei cancelar a  minha conta premiun preciso saber se deu certo o cancelamento. nome ...
• 2016-07-14 6:20:54 PM
• 2016-07-14 7:04:18 PM
• vanessaapostolo
• Casual Listener
• 209 Views
• 2 replies
• 0 likes
• Account