Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Dear Spotify, I wanted to signup for a family subscription, but have subscribed to an individual account by mistake. Can I upgrade or can I undo this? Thanks
Ich möchte gern die Promo 3 Monate Premium für Fr 12.95 kaufen. Wenn ich auf den Link im Email von Spotify drücke komme ich auf folgende Seite:Das Rädchen dreht und dreht und ich komme nicht weiter, egal auf welchen Button ich drücke. Was muss ich tu...
Hello! So I'm a college student that wants to buy premium. I bought it before using a credit card but I have funds in my paypal account I would like to use. Unfortuantely, (I think its odd or over looked) the student option for buying premium does no...
le doppie frecce appaiono a fianco ai brani ma non diventa mai verde perchè?
My account has been hacked, a new email address was replaced (got the email advising of change to which I confirmed it was not me) the account upgraded to family premium , I now have 5 people actively using Spotify at my expense £14.99. I have been i...
He pagado la promoción premium de 0.99 por tres meses y no me actualiza de free a premium. Además se ha hecho el pago dos veces.
Salve, ho appena attivato l'abbonamento a Premium per 3 mesi a 0,99€.Se lo disattivo oggi stesso per evitare il rinnovo dopo 3 mesi a 9,99€, riesco ad utilizzarlo per i tre mesi o mi viene disattivato immediatamente? Grazie
My account said that my payments weren't working so I unsubscribed and a week later a payment was taken out of my account, now I'm worried if I resubscribe than I'll be charged again. Can anyone help me?
I have many songs saved to play offline, but some dont work. It's mostly the recent songs I've downladed. Does anybody have any ideas as to why this is happening? TIA.
I have a spotify familty account at email adres 1.When i will invite a new member with email adres 2 it's given an error.You can not be a member of Business for Family Sorry! You're already a member of this ( or any other ) family plan . Click below ...
We are in Australia. My wife (who is not computer savvy) somehow signed up to spotify around july 2014 in America and the subscription of $9.99 has been getting taken out of our american bank account since then.We wish to cancel it but do not know th...
So a few days ago my spotify stopped working (which is another porblem in it self for another post) and in attempt to try and fix the porblem i went into my facebook account and unlinked then relinked it with spotify. At first i thought it had helped...
I have noticed that I have a payment coming out of my bank account from spotify sub london and from my credit card for my account. I'm not sure how long this has been going on. Can you please help rectify this problem??
Hi, a few days ago there was spotify official advertisement on my free account saying that there was the chance to answer a few questions and be able to win a spotify membership, but I couldn't find the link to it.. Does anyone have more informations...
I used premium family account from 22 June 2016, suddenly last night my account can't login in app and website. If, i try login from app (offline message) appear then logout automaticly. I'm already tweet to spotifycares, email too but no response. R...
Hi, I'm on a student membership account. The latest payment was declined because I forgot to update my credit card details. However, I did update it today butI was charged the full amount £9.99 !
I cannot access the offer 3 months for 0.99 cents, because apparently I have already benefited a spotify offer. I think when I first downloaded spotify years ago, they gave me one week of premium for free, but I actually couldn't refuse it. Is it pos...
I cancelled my Spotify subscription two months ago and I've gotten charged for 2 months now since I've cancelled. When I said I wanted my money back because I cancelled they asked for 10 digits off of my card and the country the transaction was made ...
Salve come mai non riesco ad effettuare il pagamento per l'abbonamento premium? Il sito si reindirizza sulla pagina iniziale nuovamente..