Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88348 Views

9 replies

2 likes

Account
Login
  • 88348 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

744401 Views

13 replies

4 likes

Account
  • 744401 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

756695 Views

18 replies

29 likes

  • 756695 Views
  • 18 replies
  • 29 likes

Solved!! Account shows different name, someone else used it, logging out from devices didn't change it back

Starting at least a couple days ago all of my devices show a different username ("Renato Correia" instead of "ebrl") - I noticed it when the Android app informed me the account was already connected on another device, which wasn't mine. I could contr...

Casual Listener

Starting at least a couple days ago all of my devices show a different username ("Renato Correia" instead of "ebrl") - I noticed it when the Android app informed me the account was already connected ...

MattSuda

Spotify Star

4654 Views

3 replies

0 likes

Account
Security
  • 4654 Views
  • 3 replies
  • 0 likes

Spotify premium FREE for 30 days

I signed up for premium free for 30 days anduring I wasn't suppose to be charged until June 12th 2016 but for some Reason theyes charged me $5.40 today. What the hell

Newbie

I signed up for premium free for 30 days anduring I wasn't suppose to be charged until June 12th 2016 but for some Reason theyes charged me $5.40 today. What the hell

Ambivalence

Community Legend

341 Views

1 replies

0 likes

Account
Free
Login
Premium
Subscription
Unlimited
  • 341 Views
  • 1 replies
  • 0 likes

Hello Spotify Team, plz help me.

Hello Spotify Team,In 05/07 (07/May) I received an email from Spotify that my change of Premium Family was made, the only problem is that I did not ask for this change , and when I see people connected to my account , are people I do not know and my ...

Newbie

Hello Spotify Team, In 05/07 (07/May) I received an email from Spotify that my change of Premium Family was made, the only problem is that I did not ask for this change , and when I see people conne...

CakeNetwork

Community Legend

322 Views

1 replies

0 likes

Account
Subscription
  • 322 Views
  • 1 replies
  • 0 likes

Taking legal action

Hello. I have been charged several times for a subscription I have no access to. I have cancelled my card gotten new ones and somehow Spotify continues to charge me. Since the bank can't help me and Spotify is impossible to get ahold of I am taking l...

Newbie

Hello. I have been charged several times for a subscription I have no access to. I have cancelled my card gotten new ones and somehow Spotify continues to charge me. Since the bank can't help me and ...

athomas21_06

Casual Listener

311 Views

2 replies

0 likes

Subscription
  • 311 Views
  • 2 replies
  • 0 likes

Aborted Student Sign Up

Thanks for your time! I was setting up my high school aged daughter with a student account. When I got to the college varification step, I stopped the process as I wasnt aware that the discounted student rate applied to college age students only. I d...

Newbie

Thanks for your time!   I was setting up my high school aged daughter with a student account.  When I got to the college varification step, I stopped the process as I wasnt awar...

LordRollin

Community Legend

337 Views

1 replies

0 likes

Account
  • 337 Views
  • 1 replies
  • 0 likes

Share Devices Between Family Accounts

I guess this is a feature request unless I have something simple.I would like different family accounts to be able to see all the devices available to the family without having to sign in under a different account.For example, we use a computer with ...

Newbie

I guess this is a feature request unless I have something simple. I would like different family accounts to be able to see all the devices available to the family without having to sign in under a...

LordRollin

Community Legend

402 Views

1 replies

0 likes

Premium
  • 402 Views
  • 1 replies
  • 0 likes

Account

Hello I want to delete my account permanently 

Newbie

Hello I want to delete my account permanently 

spsullinha

Casual Listener

328 Views

2 replies

0 likes

Account
  • 328 Views
  • 2 replies
  • 0 likes

How to upload music onto Spotify

My friends have albums that can't get much support. Is there a way for them to upload their music onto this music site?

Visitor

My friends have albums that can't get much support. Is there a way for them to upload their music onto this music site?

user-removed

Not applicable

237 Views

1 replies

0 likes

Other
  • 237 Views
  • 1 replies
  • 0 likes

Solved!! An Artist featured on Spotify

Hello! Through my distribution service my music is listed on Spotify, and I have recently created a Spotify account as well, but was wondering if there's a way to link the Artist account for DJ Fyuri the Poni with my Spotify account? Thank you!

Newbie

Hello!   Through my distribution service my music is listed on Spotify, and I have recently created a Spotify account as well, but was wondering if there's a way to link the Artist account for...

osornios

Spotify Star

355 Views

1 replies

0 likes

Account
  • 355 Views
  • 1 replies
  • 0 likes

credit card

Hello, my problem is that I have linked spotify account with my credit card . I want to unsubscribe and stop paying but i dont know how to do it . i dont know the email and the password spotify account , please help . Thank you

Newbie

Hello, my problem is that I have linked spotify account with my credit card . I want to unsubscribe and stop paying but i dont know how to do it . i dont know the email and the password spotify accou...

osornios

Spotify Star

314 Views

1 replies

0 likes

Subscription
  • 314 Views
  • 1 replies
  • 0 likes

Solved!! submitting a song to a official playlist

Is it possible to submit a song to a official Spotify playlist? Or are there any open collaborate playlists in the official toplists? It would be a great way to spread good but unknown artists and not only the obvious generic songs. There could be hu...

Regular

Is it possible to submit a song to a official Spotify playlist? Or are there any open collaborate playlists in the official toplists? It would be a great way to spread good but unknown artists and no...

osornios

Spotify Star

662 Views

1 replies

1 likes

Other
  • 662 Views
  • 1 replies
  • 1 likes

Premium GONE?

I have been paying for spotify premium for over a year now and all of a sudden since the last update on my iphone it says im FREE user. I have logged in on my pc and it also says FREE user, i have contacted customer support and all they done was link...

Regular

I have been paying for spotify premium for over a year now and all of a sudden since the last update on my iphone it says im FREE user.   I have logged in on my pc and it also says FREE user, ...

Rich30

Regular

530 Views

9 replies

0 likes

Account
Premium
Subscription
  • 530 Views
  • 9 replies
  • 0 likes

Poor Spotify Support

Please get your Call centers back... you virtually have no support.

Casual Listener

Please get your Call centers back... you virtually have no support.

mattstears

Casual Listener

325 Views

2 replies

0 likes

Premium
  • 325 Views
  • 2 replies
  • 0 likes

Reclaim money

I was charged for a year and only wanted to pay monthly for Spotify how do I fix

Casual Listener

I was charged for a year and only wanted to pay monthly for Spotify how do I fix

osornios

Spotify Star

315 Views

1 replies

0 likes

Subscription
  • 315 Views
  • 1 replies
  • 0 likes

Facebook linked by accident

Hi!I accidently facebook linked my business' spotify user to my facebook account which was already linked to my personal account.I unlinked immediately but now I can't access the old account - it just says wrong password or username, and i can't rese...

Music Fan

Hi! I accidently facebook linked my business' spotify user to my facebook account which was already linked to my personal account. I unlinked immediately but now I can't access the old account...

osornios

Spotify Star

511 Views

3 replies

0 likes

Login
  • 511 Views
  • 3 replies
  • 0 likes

Charged for this month and cancel minutes after

heyI was on premium, sInce I am going abroad I canceled my subscription 10 minutes after being charged for this month.I want a refund for this month

Newbie

hey I was on premium, sInce I am going abroad I canceled my subscription 10 minutes after being charged for this month. I want a refund for this month

user-removed

Not applicable

196 Views

1 replies

0 likes

Premium
  • 196 Views
  • 1 replies
  • 0 likes

Premium not working

Hello, I've been subscribed to Spotify Premium for about 3 year now but then suddenly a few hours ago my Spotify Premium has stopped working. I have tried logging out and back in and re-installing the app but my subscription status still shows "Free"...

Newbie

Hello, I've been subscribed to Spotify Premium for about 3 year now but then suddenly a few hours ago my Spotify Premium has stopped working. I have tried logging out and back in and re-installing th...

Maxim

Spotify Star

171 Views

1 replies

0 likes

Free
Premium
Subscription
  • 171 Views
  • 1 replies
  • 0 likes

Suggested songs playlist on premium ?

Hello, I would want to know if I will still be able to hear to suggested songs even when I will go to premium. If there is some playlist, or something like that, that will suggest you songs based on what you are hearing. The only thing because I am w...

Newbie

Hello, I would want to know if I will still be able to hear to suggested songs even when I will go to premium. If there is some playlist, or something like that, that will suggest you songs based on ...

Jordi

Community Legend

718 Views

2 replies

0 likes

Premium
Subscription
  • 718 Views
  • 2 replies
  • 0 likes

Family Account seems not to be working anymore

Dear Support, My family has a family plan which runs on the credit card from my dad. In the account settings it shows, that Spotify Family is active and will be renewed today. I'm pretty sure my dad's credit card hasn't reached the limit. If you want...

Newbie

Dear Support,   My family has a family plan which runs on the credit card from my dad. In the account settings it shows, that Spotify Family is active and will be renewed today. I'm pretty sur...

osornios

Spotify Star

247 Views

1 replies

0 likes

Account
Subscription
  • 247 Views
  • 1 replies
  • 0 likes

Spotify-Vodafone problem

Join for you to reactivate the previously successfully launched not remain what they need. You can continue with the membership page. (google translate). Please help me.

Newbie

Join for you to reactivate the previously successfully launched not remain what they need. You can continue with the membership page. (google translate). Please help me.

Steph_B

Roadie

244 Views

1 replies

0 likes

Account
Premium
  • 244 Views
  • 1 replies
  • 0 likes