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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9885 Views
  • 3 replies
  • 9 likes
  • Security
  • 9885 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 493162 Views
  • 981 replies
  • 111 likes
  • Account
  • 493162 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213796 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213796 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122582 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122582 Views
  • 72 replies
  • 12 likes

Unknown payment

My card has been charged without my permission twice this year , if you guys can check my account you will see i have no card detials on file with you guys, someone some how has used my details to pay for there Spotify and how is this possible i want...

  • Newbie
  • My card has been charged without my permission twice this year , if you guys can check my account you will see i have no card detials on file with you guys, someone some how has used my details to pa...
  • tonyak17
  • Casual Listener
  • 378 Views
  • 2 replies
  • 0 likes
  • Other
  • 378 Views
  • 2 replies
  • 0 likes

I was charged for student and regular price

Hey spotify for some reason I was charged for a student price and a regular customer price at the same time, I know it may be a mistake but .... Why is that? Can I get refunded? Are you guys doing this on purpose? Do I have to make a report with the ...

  • Newbie
  • Hey spotify for some reason I was charged for a student price and a regular customer price at the same time, I know it may be a mistake but .... Why is that? Can I get refunded? Are you guys doing th...
  • 152 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 152 Views
  • 0 replies
  • 0 likes

My Account Says I have Premium, I pay for Premium,can't access premium features.

I pay for premium, my account says I have premium, but when I try to activate the 'Available Offline' feature on my playlists, it comes up with a window saying 'That's a premium feature, Upgrade to premium now to enable' or something along those line...

  • Casual Listener
  • I pay for premium, my account says I have premium, but when I try to activate the 'Available Offline' feature on my playlists, it comes up with a window saying 'That's a premium feature, Upgrade to p...
  • Astame
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 169 Views
  • 1 replies
  • 0 likes

Profil

Går det att byta profilnamn men e-postadressen ska vara kvar

  • Newbie
  • Går det att byta profilnamn men e-postadressen ska vara kvar
  • Astame
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
  • 157 Views
  • 1 replies
  • 0 likes

There was a problem setting your password

Hi, I cant login to my account on my android. I've always had weird account issues, i think because i initially created this account with facebook and since changed my email. When setting my mobile password I get the error: "there was a problem setti...

  • Newbie
  • Hi,   I cant login to my account on my android. I've always had weird account issues, i think because i initially created this account with facebook and since changed my email.    ...
  • Astame
  • Community Legend
  • 422 Views
  • 1 replies
  • 0 likes
  • Login
  • 422 Views
  • 1 replies
  • 0 likes

ERROR CHANGING PASSWORD- LOST LINK. HELP

Good Morning.Trying to reset the password , When I linked the new one.Appear an error message saying "THE LINK IS BROKEN" please contact staff Spotify support.I tried again and always the same.I can´t access now anyone of my devices.WHAT can I do? It...

  • Newbie
  • Good Morning. Trying to reset the password , When I linked the new one. Appear an error message saying "THE LINK IS BROKEN" please contact staff Spotify support. I tried again and always the same....
  • Astame
  • Community Legend
  • 3615 Views
  • 1 replies
  • 0 likes
  • Account
  • 3615 Views
  • 1 replies
  • 0 likes

Solved!! Can I just subsribe for the 99 cent deal and then revoke my subscription immediately after that?

I see there is a deal 3 months for only 99 cents. Can I just pay the 99 cents, and then cancel my subscription? Will I have the 3 months for the 99 cents?

  • Regular
  • I see there is a deal 3 months for only 99 cents. Can I just pay the 99 cents, and then cancel my subscription? Will I have the 3 months for the 99 cents?
  • Bal0rCIM
  • Regular
  • 308 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 308 Views
  • 2 replies
  • 0 likes

Solved!! Purchese screen

Purchase screen is not loading. That is happened on chrome, edge and android app.

  • Casual Listener
  • Purchase screen is not loading. That is happened on chrome, edge and android app.
  • Astame
  • Community Legend
  • 597 Views
  • 7 replies
  • 0 likes
  • Other
    Subscription
  • 597 Views
  • 7 replies
  • 0 likes

Merging 2 accounts to one.

I have signed up to spotify premium with my email address however a couple of years ago i had spotify with my facebook and had lots of playlists, Im wanting to join the 2 accounts into the one account that i have with my email address.Can you help?

  • Newbie
  • I have signed up to spotify premium with my email address however a couple of years ago i had spotify with my facebook and had lots of playlists, Im wanting to join the 2 accounts into the one accoun...
  • KatesHere
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 208 Views
  • 1 replies
  • 0 likes

Did not work, premiun 0.99cents "trial did not work

Ï tried to take up the 3 month "premium trial for ".99Cents. went well for a week or so then, no more... no internet ..no Spotify.Ah well such is life ,not happening, but after three months the premium fee came out. Had to scramble to cancel other mo...

  • Newbie
  • Ï tried to take up the 3 month "premium trial for ".99Cents. went well for a week or so then, no more... no internet ..no Spotify. Ah well such is life ,not happening, but after three months the pre...
  • Ambivalence
  • Community Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • Feedback
  • 371 Views
  • 1 replies
  • 0 likes

Solved!! Unable to upgrade to family - payment provider is having a bad day

I'm unable to change from Premium to Family - getting 'payment provider is having a bad day'. Changing to PayPal, updating my card or adding a new card give the same error. What do I do?

  • Casual Listener
  • I'm unable to change from Premium to Family - getting 'payment provider is having a bad day'. Changing to PayPal, updating my card or adding a new card give the same error. What do I do?
  • psxc
  • Casual Listener
  • 406 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 406 Views
  • 3 replies
  • 0 likes

Forgot Password, need to change contact email.

My iphone logged me out yesterday and I don't have my password. I no longer have access to my comcast email in order to reset my password. I have emailed customer service, sent a twitter message. No one will help me reset my contact email. Can anyone...

  • Newbie
  • My iphone logged me out yesterday and I don't have my password.  I no longer have access to my comcast email in order to reset my password.  I have emailed customer service, sent a twitter ...
  • osornios
  • Spotify Star
  • 472 Views
  • 1 replies
  • 0 likes
  • Login
  • 472 Views
  • 1 replies
  • 0 likes

Problems with logging in

I can't log into my Spotify, I'm logging in with Facebook and it says "log in failed - you can only use Spotify abroad for 14Days". But I've been abroad for five months, so does anyone know why I have this problem now and what I can do? Thank you

  • Newbie
  • I can't log into my Spotify, I'm logging in with Facebook and it says "log in failed - you can only use Spotify abroad for 14 Days". But I've been abroad for five months, so does anyone know why I h...
  • osornios
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • Account
  • 266 Views
  • 1 replies
  • 0 likes

Cancelling invalid account

So I got a notification from spotify that I was "a new playlist cover star". That's great but I never signed up for spotify. I got here and used forgot password and put in my email address and was able to log in. Now I want to cancell this account ho...

  • Newbie
  • So I got a notification from spotify that I was "a new playlist cover star".  That's great but I never signed up for spotify.  I got here and used forgot password and put in my email addres...
  • 239 Views
  • 0 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 239 Views
  • 0 replies
  • 0 likes

Charged for free premium

Hi!I was charged for my 3 months free premium on the first month. Please advise

  • Newbie
  • Hi! I was charged for my 3 months free premium on the first month. Please advise
  • osornios
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • Premium
  • 123 Views
  • 1 replies
  • 0 likes

Paid 0.99 for premium spotify for 3 months and premium is not working

I paid for premium today, and the payment actually went threw 2 times. My account still says subscription is free. I've tried logging out and back in, I Uninstalled it and installed it back. Still doesn't work. I even made a new account and purchased...

  • Newbie
  • I paid for premium today, and the payment actually went threw 2 times. My account still says subscription is free. I've tried logging out and back in, I Uninstalled it and installed it back. Still do...
  • osornios
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 170 Views
  • 1 replies
  • 0 likes

cambio de correo electronico sin contraseña

hola quiero change De Correo Pero no tengo la Contraseña del Antiguo por favor ayuda

  • Newbie
  • hola quiero change De Correo Pero no tengo la Contraseña del Antiguo por favor ayuda 
  • osornios
  • Spotify Star
  • 332 Views
  • 1 replies
  • 0 likes
  • Login
  • 332 Views
  • 1 replies
  • 0 likes

my family member cannot access premium

i just paid for the premium my family member cannot access premium thru the link. do they need to close spotify then click the link to reopen it? why is this happenning?

  • Newbie
  • i just paid for the premium   my family member cannot access premium thru the link.   do they need to close spotify then click the link to reopen it?   why is this happenning?
  • osornios
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 317 Views
  • 1 replies
  • 0 likes