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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80486 Views

9 replies

2 likes

Account
Login
  • 80486 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654116 Views

13 replies

4 likes

Account
  • 654116 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734598 Views

18 replies

29 likes

  • 734598 Views
  • 18 replies
  • 29 likes

credit card

Hello, my problem is that I have linked spotify account with my credit card . I want to unsubscribe and stop paying but i dont know how to do it . i dont know the email and the password spotify account , please help . Thank you

Newbie

Hello, my problem is that I have linked spotify account with my credit card . I want to unsubscribe and stop paying but i dont know how to do it . i dont know the email and the password spotify accou...

osornios

Spotify Star

300 Views

1 replies

0 likes

Subscription
  • 300 Views
  • 1 replies
  • 0 likes

Solved!! submitting a song to a official playlist

Is it possible to submit a song to a official Spotify playlist? Or are there any open collaborate playlists in the official toplists? It would be a great way to spread good but unknown artists and not only the obvious generic songs. There could be hu...

Regular

Is it possible to submit a song to a official Spotify playlist? Or are there any open collaborate playlists in the official toplists? It would be a great way to spread good but unknown artists and no...

osornios

Spotify Star

649 Views

1 replies

1 likes

Other
  • 649 Views
  • 1 replies
  • 1 likes

Premium GONE?

I have been paying for spotify premium for over a year now and all of a sudden since the last update on my iphone it says im FREE user. I have logged in on my pc and it also says FREE user, i have contacted customer support and all they done was link...

Regular

I have been paying for spotify premium for over a year now and all of a sudden since the last update on my iphone it says im FREE user.   I have logged in on my pc and it also says FREE user, ...

Rich30

Regular

508 Views

9 replies

0 likes

Account
Premium
Subscription
  • 508 Views
  • 9 replies
  • 0 likes

Poor Spotify Support

Please get your Call centers back... you virtually have no support.

Casual Listener

Please get your Call centers back... you virtually have no support.

mattstears

Casual Listener

310 Views

2 replies

0 likes

Premium
  • 310 Views
  • 2 replies
  • 0 likes

Reclaim money

I was charged for a year and only wanted to pay monthly for Spotify how do I fix

Casual Listener

I was charged for a year and only wanted to pay monthly for Spotify how do I fix

osornios

Spotify Star

305 Views

1 replies

0 likes

Subscription
  • 305 Views
  • 1 replies
  • 0 likes

Facebook linked by accident

Hi!I accidently facebook linked my business' spotify user to my facebook account which was already linked to my personal account.I unlinked immediately but now I can't access the old account - it just says wrong password or username, and i can't rese...

Music Fan

Hi! I accidently facebook linked my business' spotify user to my facebook account which was already linked to my personal account. I unlinked immediately but now I can't access the old account...

osornios

Spotify Star

501 Views

3 replies

0 likes

Login
  • 501 Views
  • 3 replies
  • 0 likes

Charged for this month and cancel minutes after

heyI was on premium, sInce I am going abroad I canceled my subscription 10 minutes after being charged for this month.I want a refund for this month

Newbie

hey I was on premium, sInce I am going abroad I canceled my subscription 10 minutes after being charged for this month. I want a refund for this month

user-removed

Not applicable

178 Views

1 replies

0 likes

Premium
  • 178 Views
  • 1 replies
  • 0 likes

Premium not working

Hello, I've been subscribed to Spotify Premium for about 3 year now but then suddenly a few hours ago my Spotify Premium has stopped working. I have tried logging out and back in and re-installing the app but my subscription status still shows "Free"...

Newbie

Hello, I've been subscribed to Spotify Premium for about 3 year now but then suddenly a few hours ago my Spotify Premium has stopped working. I have tried logging out and back in and re-installing th...

Maxim

Spotify Star

160 Views

1 replies

0 likes

Free
Premium
Subscription
  • 160 Views
  • 1 replies
  • 0 likes

Suggested songs playlist on premium ?

Hello, I would want to know if I will still be able to hear to suggested songs even when I will go to premium. If there is some playlist, or something like that, that will suggest you songs based on what you are hearing. The only thing because I am w...

Newbie

Hello, I would want to know if I will still be able to hear to suggested songs even when I will go to premium. If there is some playlist, or something like that, that will suggest you songs based on ...

Jordi

Community Legend

706 Views

2 replies

0 likes

Premium
Subscription
  • 706 Views
  • 2 replies
  • 0 likes

Family Account seems not to be working anymore

Dear Support, My family has a family plan which runs on the credit card from my dad. In the account settings it shows, that Spotify Family is active and will be renewed today. I'm pretty sure my dad's credit card hasn't reached the limit. If you want...

Newbie

Dear Support,   My family has a family plan which runs on the credit card from my dad. In the account settings it shows, that Spotify Family is active and will be renewed today. I'm pretty sur...

osornios

Spotify Star

233 Views

1 replies

0 likes

Account
Subscription
  • 233 Views
  • 1 replies
  • 0 likes

Spotify-Vodafone problem

Join for you to reactivate the previously successfully launched not remain what they need. You can continue with the membership page. (google translate). Please help me.

Newbie

Join for you to reactivate the previously successfully launched not remain what they need. You can continue with the membership page. (google translate). Please help me.

Steph_B

Roadie

222 Views

1 replies

0 likes

Account
Premium
  • 222 Views
  • 1 replies
  • 0 likes

HELP--2 accounts / facebook linking problems

I have 2 spotify accounts. One linked to my facebook, and one that's connected to a different email address than that which my facebook is connected to. I would like to delete the account connected to my facebook & connect my facebook to the OTHER ac...

Casual Listener

I have 2 spotify accounts.  One linked to my facebook, and one that's connected to a different email address than that which my facebook is connected to.   I would like to delete the acco...

lukebotham1

Community Legend

465 Views

5 replies

0 likes

Premium
  • 465 Views
  • 5 replies
  • 0 likes

Reclaim payment

I just signed up for premium Spotify but I only wanted to pay for a month by month and was charged for a year plz some one tell me how to fix this or a contact number that works for Spotify

Casual Listener

I just signed up for premium Spotify but I only wanted to pay for a month by month and was charged for a year plz some one tell me how to fix this or a contact number that works for Spotify

LordRollin

Community Legend

306 Views

1 replies

0 likes

Premium
  • 306 Views
  • 1 replies
  • 0 likes

Student premium account

If I already have a premium subscription and sign up for a student one will I lose my playlists?

Newbie

If I already have a premium subscription and sign up for a student one will I lose my playlists?

LordRollin

Community Legend

157 Views

1 replies

0 likes

Account
Premium
Subscription
  • 157 Views
  • 1 replies
  • 0 likes

subscription

Hi I have a primium account with rogers for 24 months and its free and I am still being charged for basic account, which i cant seems to be able to cancel

Casual Listener

Hi I have a primium account with rogers for 24 months and its free and I am still being charged for basic account, which i cant seems to be able to cancel

user-removed

Not applicable

381 Views

7 replies

0 likes

Subscription
  • 381 Views
  • 7 replies
  • 0 likes

Wont let me upgrade my account

I am trying to upgrade my account from my laptop but it doesnt seem to ever load. The spot to enter in the credit card info just sits there and thinks and never actually allows me to enter in my informaiton. I would like to upgrade but it doesnt want...

Newbie

I am trying to upgrade my account from my laptop but it doesnt seem to ever load. The spot to enter in the credit card info just sits there and thinks and never actually allows me to enter in my info...

Maxim

Spotify Star

250 Views

1 replies

0 likes

Account
Premium
  • 250 Views
  • 1 replies
  • 0 likes

Student account not working after I already paid and verified

I had an account before going to school - got the student discount , paid for it, verified my student info, got the email yet my account is still under free. What's the issue???

Newbie

I had an account before going to school - got the student discount , paid for it, verified my student info, got the email yet my account is still under free. What's the issue???

MaryS

Roadie

314 Views

1 replies

0 likes

Account
  • 314 Views
  • 1 replies
  • 0 likes

Canceling subscription

Hi, I`m moving to Vodafone mobile provider in coming days, who offers Spotify Premium within their price plan. I`ve already found the information I need to cancel my subscription and move to Spotify Free before using Vodafone`s service, but would tha...

Newbie

Hi,   I`m moving to Vodafone mobile provider in coming days, who offers Spotify Premium within their price plan. I`ve already found the information I need to cancel my subscription and move to...

user-removed

Not applicable

261 Views

1 replies

0 likes

Subscription
  • 261 Views
  • 1 replies
  • 0 likes

Delete my account

Please, delete my account. I'm leaving because of personal reasons and I hope you understand. Thanks.

Visitor

Please, delete my account. I'm leaving because of personal reasons and I hope you understand. Thanks.

Ambivalence

Community Legend

243 Views

1 replies

0 likes

Account
  • 243 Views
  • 1 replies
  • 0 likes

Changing country - website just hangs

Dear Spotify customer services I read and followed the FAQ on how to change my country. However, after I have clicked through want to use another payment option and then clicked on change country, it just hangs indefinitely with "Loading. Please wait...

Casual Listener

Dear Spotify customer services   I read and followed the FAQ on how to change my country.  However, after I have clicked through want to use another payment option and then clicked on cha...

Ambivalence

Community Legend

486 Views

5 replies

0 likes

Subscription
  • 486 Views
  • 5 replies
  • 0 likes