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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • gbsilat
  • Newbie
  • 242626 Views
  • 394 replies
  • 24 likes
  • Account
    Free
  • 242626 Views
  • 394 replies
  • 24 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12690 Views
  • 6 replies
  • 11 likes
  • Security
  • 12690 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527326 Views
  • 989 replies
  • 113 likes
  • Account
  • 527326 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127695 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127695 Views
  • 74 replies
  • 12 likes

Cobro incorrecto

Buenas, Me han cobrado 9.99 cuando me deberían de haber cobrado 0.99 por los tres meses, oferta que existe actualmente. En la suscripcion si que pone que la tengo hasta septiembre. Saludos,Jorge.

  • Newbie
  • Buenas,   Me han cobrado 9.99 cuando me deberían de haber cobrado 0.99 por los tres meses, oferta que existe actualmente.   En la suscripcion si que pone que la tengo hasta septiembre. ...
  • 169 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 169 Views
  • 0 replies
  • 0 likes

Say RM 2 but pay RM 14.90

Spotify say that pay RM 2 for 3 month.When I want to pay there's no option for RM 2.I think that when I pay RM 14.90 Spotify will deduct my credit for RM 2 but they deduct RM14.90.When I see my subcription it inly last for 1 month.Can someone help pl...

  • Newbie
  • Spotify say that pay RM 2 for 3 month.When I want to pay there's no option for RM 2.I think that when I pay RM 14.90 Spotify will deduct my credit for RM 2 but they deduct RM14.90.When I see my subcr...
  • Ka_rin98
  • Newbie
  • 801 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 801 Views
  • 2 replies
  • 0 likes

Moving country location

Hi. We have been trying to sort out country location issue for a while. We have followed all suggestions you have mentioned on website, but none work. We have even deleted accounts and started up new ones to solve the problem, but it still registers ...

  • Newbie
  • Hi.   We have been trying to sort out country location issue for a while.   We have followed all suggestions you have mentioned on website,  but none work.   We have even de...
  • 201 Views
  • 0 replies
  • 0 likes
  • Account
  • 201 Views
  • 0 replies
  • 0 likes

[All Platforms][Subscription] payment done, premium paused

I de-activated the auto payment for spotify.Then i paid for another month via Apple Store.I see the right payment and dates of activity (6 Jul 2016) but i can't use spotify in every platform.I have a red message saying "Premium in pause".But payment ...

  • Newbie
  • I de-activated the auto payment for spotify. Then i paid for another month via Apple Store. I see the right payment and dates of activity (6 Jul 2016) but i can't use spotify in every platform. I ...
  • 239 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Subscription
  • 239 Views
  • 0 replies
  • 0 likes

Can't Invite familiy member due to country problems

Hello, I just bought a family plan and I wanted to invite a family member, I sent the invitation but my family can't activate the code because it says that we are from different countries even though that is not true, I checked my profile and our cou...

  • Casual Listener
  • Hello, I just bought a family plan and I wanted to invite a family member, I sent the invitation but my family can't activate the code because it says that we are from different countries even though...
  • chabells
  • Newbie
  • 363 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
  • 363 Views
  • 2 replies
  • 0 likes

I think my account has been deleted...

I am using a temporary account to post this. Today at some point all of my devices logged out of spotify and I can no longer log into Spotify on any device. I paid for a 1 year premium subscription and am about 3 months into it.My username and passwo...

  • Newbie
  • I am using a temporary account to post this.   Today at some point all of my devices logged out of spotify and I can no longer log into Spotify on any device. I paid for a 1 year premium subsc...
  • KatesHere
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • Premium
  • 235 Views
  • 1 replies
  • 0 likes

Cannot get the 3 months speciel offer?

Hello, when im logged in with my already premium account, i cannot see the 3 months premium offer.But when i log out i can see it, i then tried to go to the site even tho im logged in, and it just gives me the message: "Unfortunately you are ineligib...

  • Casual Listener
  • Hello, when im logged in with my already premium account, i cannot see the 3 months premium offer. But when i log out i can see it, i then tried to go to the site even tho im logged in, and it just ...
  • KatesHere
  • Community Legend
  • 364 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 364 Views
  • 3 replies
  • 0 likes

I cant activate my premium account

Hi i cant activate my premium account. I just got the line from the previous week and still cant activate the account. Im connecting using facebook. Please assisg me

  • Newbie
  • Hi i cant activate my premium account. I just got the line from the previous week and still cant activate the account. Im connecting using facebook. Please assisg me
  • 233 Views
  • 0 replies
  • 0 likes
  • Premium
  • 233 Views
  • 0 replies
  • 0 likes

Solved!! Accidently paid for premium twice on 1 account, still haven't got premiun

Hello, I purchased for spotify premium and by accident I purchased twice, still don't have acces to spotify premium on my computer though but it works on the phone.1) can I please get the second payment refounded? 2) what do I need to do to access Sp...

  • Newbie
  • Hello, I purchased for spotify premium and by accident I purchased twice, still don't have acces to spotify premium on my computer though but it works on the phone. 1) can I please get the se...
  • cookiemanster
  • Newbie
  • 6365 Views
  • 19 replies
  • 1 likes
  • 6365 Views
  • 19 replies
  • 1 likes

3 months of Premium for P9.00

Why I am being charged for P129.00 instead of P9.00?

  • Casual Listener
  • Why I am being charged for P129.00 instead of P9.00?
  • jed_jardio
  • Casual Listener
  • 3201 Views
  • 31 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 3201 Views
  • 31 replies
  • 0 likes

Payment receipts but premium not working

Hi, I have paid for premium and have a receipt for 03/06/16 and yet it says I have not payed and would i like to downgrade! I dont want to downgrade, just to get what I have been paying for. Please help if you can, I cannot find anyone to call or ema...

  • Visitor
  • Hi,   I have paid for premium and have a receipt for 03/06/16 and yet it says I have not payed and would i like to downgrade!   I dont want to downgrade, just to get what I have been pa...
  • 272 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 272 Views
  • 0 replies
  • 0 likes

Spotify Premium Upgrade

I tried to get the 99 cents three month premium trial but it said I was currently in a free seven day trial, but i didnt want to wait any longer so I wanted to go straight into 3 month one, but when i ugraded it said it was going to start charging me...

  • Newbie
  • I tried to get the 99 cents three month premium trial but it said I was currently in a free seven day trial, but i didnt want to wait any longer so I wanted to go straight into 3 month one, but when ...
  • 355 Views
  • 0 replies
  • 0 likes
  • Premium
  • 355 Views
  • 0 replies
  • 0 likes

Cancelled Subscription but still getting chargerd

Hi I cancelled my subscription on the 04/06/2016 but I still got charged on my PayPal account on the 07/06/2016 how do I get my money back? Toby

  • Newbie
  • Hi I cancelled my subscription on the 04/06/2016 but I still got charged on my PayPal account on the 07/06/2016 how do I get my money back?   Toby
  • 252 Views
  • 0 replies
  • 1 likes
  • Account
  • 252 Views
  • 0 replies
  • 1 likes

my access is still free!

i need help! I just make the payment, there was a charge on my card over my access is still free!

  • Newbie
  • i need help!   I just make the payment, there was a charge on my card over my access is still free!
  • 131 Views
  • 0 replies
  • 0 likes
  • Premium
  • 131 Views
  • 0 replies
  • 0 likes

How to delete an account?

I want to delete an account, because it iwas created with my facebook and I forgot and created another one and bought premium on this new one, but I cant link my facebook, only if the old account (wich is free) is deleted.

  • Newbie
  • I want to delete an account, because it iwas created with my facebook and I forgot and created another one and bought premium on this new one, but I cant link my facebook, only if the old accoun...
  • 180 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Other
  • 180 Views
  • 0 replies
  • 0 likes

Why am I still free?

I've paid for the Spotify 3-months for $.99 and it still shows me as a free user. I've done all the troubleshooting already and it's still not helping. I've checked on all my accounts that I used and there is no premium. I looked at my transactions a...

  • Newbie
  • I've paid for the Spotify 3-months for $.99 and it still shows me as a free user. I've done all the troubleshooting already and it's still not helping. I've checked on all my accounts that I used and...
  • 144 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
    Subscription
  • 144 Views
  • 0 replies
  • 0 likes

Spotify student but charged $9.99 instead of $4.99

Hello,It charged my account $9.99 and I was wondering why? I don't believe It has been 12 months since my Spotify subscription, so the monthly fee should still be 4.99. Please let me know, thank you.My user name is "pamymorales"

  • Newbie
  • Hello, It charged my account $9.99 and I was wondering why? I don't believe It has been 12 months since my Spotify subscription, so the monthly fee should still be 4.99. Please let me know, thank ...
  • 160 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 160 Views
  • 0 replies
  • 0 likes

Charged multiple times.

I was on Spotify and switched to Apple Music. Now I want to switch back to Spotify. There is a confusion in which there is my old account and an account that was linked to Facebook. I tried changing my account to an account that's linked to Facebook....

  • Newbie
  • I was on Spotify and switched to Apple Music. Now I want to switch back to Spotify. There is a confusion in which there is my old account and an account that was linked to Facebook. I tried changing ...
  • 167 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Subscription
  • 167 Views
  • 0 replies
  • 0 likes

Bought the 3 months premium subscription for 9kr (around 1Pound) says i get charged next month.

So i saw the the 3 months for around 1 Pound ad, so i went to purchase it. When i checked my account details about that subscription, it said that i would get charged next month? I hoped i would be charged after these 3 months, if anyone got an answe...

  • Newbie
  • So i saw the the 3 months for around 1 Pound ad, so i went to purchase it. When i checked my account details about that subscription, it said that i would get charged next month? I hoped i would...
  • osornios
  • Spotify Star
  • 395 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 395 Views
  • 1 replies
  • 0 likes