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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4101 Views
  • 0 replies
  • 9 likes
  • Security
  • 4101 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 462460 Views
  • 974 replies
  • 110 likes
  • Account
  • 462460 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1204617 Views
  • 119 replies
  • 117 likes
  • Account
  • 1204617 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112608 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112608 Views
  • 72 replies
  • 12 likes

Reset my Account

Could you please reset my account as welll, like I never listened to anything (like new)?Is it possible? Thanks

  • Casual Listener
  • Could you please reset my account as welll, like I never listened to anything (like new)? Is it possible?   Thanks
  • LordRollin
  • Community Legend
  • 259 Views
  • 2 replies
  • 0 likes
  • Account
  • 259 Views
  • 2 replies
  • 0 likes

Solved!! Did not work - 3 months for 6.99 EUR

Spotify had an advertisment - 3months for 6.99. So I Signed up, but now when I look at subscription it will renew on 24.06.2016. So i did not get the discount from advertisment and that is very very disapointing (http://puu.sh/p3xC0/cf2c3707a6.png) A...

  • Casual Listener
  • Spotify had an advertisment - 3months for 6.99. So I Signed up, but now when I look at subscription it will renew on 24.06.2016. So i did not get the discount from advertisment and that is very very ...
  • LordRollin
  • Community Legend
  • 587 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 587 Views
  • 3 replies
  • 0 likes

Account hacked! Where is the customer service?

Hello, My account has been hacked. Where is the customer service? I have to make a forum post to get help?! Suddenly my account is turned into a free account, and all playlistst are gone. Then I see that I have gotten an from spotify that I had chang...

  • Visitor
  • Hello,   My account has been hacked.   Where is the customer service? I have to make a forum post to get help?!   Suddenly my account is turned into a free account, and all playl...
  • user-removed
  • Not applicable
  • 272 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
    Security
  • 272 Views
  • 3 replies
  • 1 likes

I am a new member of spotify premium but didnt get the first month free

Hello Spotify staff!I am not sure how trouble shooting works in Spotify, I hope it is ok to write here.I purchased Spotify premium on 1st of May. It said that I get the first month for free and then I need to pay. OK. I wanted it.When I chose premium...

  • Newbie
  • Hello Spotify staff! I am not sure how trouble shooting works in Spotify, I hope it is ok to write here. I purchased Spotify premium on 1st of May. It said that I get the first month for free and...
  • LordRollin
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 232 Views
  • 1 replies
  • 0 likes

free subscription and being charged every month

My account says I am on free subscription however I am being charged a monthly fee? I am unable to adjust subscription details on my account as it only recognises I have free access?

  • Newbie
  • My account says I am on free subscription however I am being charged a monthly fee?  I am unable to adjust subscription details on my account as it only recognises I have free access?
  • LordRollin
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 151 Views
  • 1 replies
  • 0 likes

Subscription

I've paid the 12.99 for my subscription without paying the offer 99p and I'm really confused so I cancelled my subscription and I'm still charged????

  • Newbie
  • I've paid the 12.99 for my subscription without paying the offer 99p and I'm really confused so I cancelled my subscription and I'm still charged????
  • LordRollin
  • Community Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • Premium
  • 132 Views
  • 1 replies
  • 0 likes

Spotify priemum

I paid for Spotify twice because it was $1 but i still haven't got Spotify premium and I tried everything.

  • Visitor
  • I paid for Spotify twice because it was $1 but i still haven't got Spotify premium and I tried everything.
  • LordRollin
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • Premium
  • 203 Views
  • 1 replies
  • 0 likes

[HELP] Spotify Student Premium into Premium for Family

Hey, I purchased Spotify Premium as a Student on 12.09.15 and paid 5€ monthly till now.Yesterday some friends found the new Spotify Family Thing and I was on the board.So here is my question: I didn't cancel my first Student Premium and now i am in t...

  • Newbie
  • Hey,   I purchased Spotify Premium as a Student on 12.09.15 and paid 5€ monthly till now. Yesterday some friends found the new Spotify Family Thing and I was on the board. So here is ...
  • LordRollin
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 168 Views
  • 1 replies
  • 0 likes

Premium Trial, New user missed out on $0.99 offer.

Hi I just recently signed up to try premium for the first time and by a few days missed out a $0.99 offer for 3 months, would it be possable to get the offer applied to my account?

  • Newbie
  • Hi I just recently signed up to try premium for the first time and by a few days missed out a $0.99 offer for 3 months, would it be possable to get the offer applied to my account?
  • LordRollin
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 154 Views
  • 1 replies
  • 0 likes

Stolen account

My account has been stolen (andyrice30). I cannot login to it, I emailed yesterday as someone had increased it to the premium package. i changed my password yesterday but today I cannot even login or reset it as they appear to have changed my email a...

  • Casual Listener
  • My account has been stolen (andyrice30). I cannot login to it, I emailed yesterday as someone had increased it to the premium package. i changed my password yesterday but today I cannot even login or...
  • andyrice30
  • Casual Listener
  • 225 Views
  • 3 replies
  • 0 likes
  • Account
  • 225 Views
  • 3 replies
  • 0 likes

Spotify Family

The token sent for the family package wont work on my account only.

  • Newbie
  • The token sent for the family package wont work on my account only.
  • 185 Views
  • 0 replies
  • 0 likes
  • Premium
  • 185 Views
  • 0 replies
  • 0 likes

Account cancellation

I want to cancel my account on Spotify permanently, how I do?

  • Visitor
  • I want to cancel my account on Spotify permanently, how I do?
  • LordRollin
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
  • 183 Views
  • 1 replies
  • 0 likes

Charged

I just joined this free trial but I found out you guys charged me 11 when I was supposed to have a free trial. I want it put back on my card this is nonsense. Apple iTunes never charged me for a free trial until it was over and I only got my free tri...

  • Newbie
  • I just joined this free trial but I found out you guys charged me 11 when I was supposed to have a free trial. I want it put back on my card this is nonsense. Apple iTunes never charged me for a free...
  • LordRollin
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
  • 157 Views
  • 1 replies
  • 0 likes

SG$9.90 for 3 months subscription

While listening to one of the advertisements on spotify, i overheard an advertisement saying that there's currently a promotion ; where you get to enjoy 3 months of premium for 9.90 hence i went to buy it. Upon purchasing the subscription, i went to ...

  • Newbie
  • While listening to one of the advertisements on spotify, i overheard an advertisement saying that there's currently a promotion ; where you get to enjoy 3 months of premium for 9.90 hence i...
  • LordRollin
  • Community Legend
  • 1598 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1598 Views
  • 1 replies
  • 0 likes

Playstation 4 Offer only for non-premium User?

There is currently an offer running for 2 months spotify premium for 1,99€ if you using it or connect it with your ps4 account.i tried but I dont get the offer? spotify,playstationlet me guess, its only for new accounts or for accounts without premiu...

  • Casual Listener
  • There is currently an offer running for 2 months spotify premium for 1,99€ if you using it or connect it with your ps4 account. i tried but I dont get the offer?  spotify,playstation let me g...
  • osornios
  • Spotify Star
  • 212 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 212 Views
  • 2 replies
  • 0 likes

Premium

i just tried to buy premium but i got charged without getting premium and i have checked on my profile on the webpage and i do not have premium. FIX PLEASE

  • Newbie
  • i just tried to buy premium but i got charged without getting premium and i have checked on my profile on the webpage and i do not have premium. FIX PLEASE
  • osornios
  • Spotify Star
  • 462 Views
  • 6 replies
  • 0 likes
  • Premium
    Subscription
  • 462 Views
  • 6 replies
  • 0 likes

Student Discount not longer charged

Hello,I just saw on my bank account, that you no longer charge the discounted amount but instead 9,99€. Why so and is there any chance to get the reduced amount again, as I am still a student. BestMoritz

  • Newbie
  • Hello, I just saw on my bank account, that you no longer charge the discounted amount but instead 9,99€.   Why so and is there any chance to get the reduced amount again, as I am still a stud...
  • osornios
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 154 Views
  • 1 replies
  • 0 likes

Solved!! no se puede realizar pago

hola trato de conseguir una cuenta premium, y al realizar el pago con mi tarjeta sale un mensaje que no se pudo realizar el pago, pero el banco me dice que nunca hubo un intento de pago. que debe ser un problema de spotify.

  • Newbie
  • hola trato de conseguir una cuenta premium, y al realizar el pago con mi tarjeta sale un mensaje que no se pudo realizar el pago, pero el banco me dice que nunca hubo un intento de pago. que debe ser...
  • nery_rod
  • Newbie
  • 344 Views
  • 2 replies
  • 0 likes
  • Premium
  • 344 Views
  • 2 replies
  • 0 likes

How to manage different accounts? Need to cancel an extra wrongfully made account. HELP?

1.How can i cancel a wronfully made account? 2.Need to link the other account to family? 3.I currently have no clue how many Spotify accounts im paying for? 4.Accounts will not siconnect from facebook logins - Even when closed through FB and de-autho...

  • Newbie
  • 1.How can i cancel a wronfully made account?   2.Need to link the other account to family?   3.I currently have no clue how many Spotify accounts im paying for?   4.Accounts will...
  • 228 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 228 Views
  • 0 replies
  • 0 likes

Multiple device

I recently purchased an iPod for my niece. I then gave signed her into my Spotify using one of my licenses. Now each time she decides to listen to music it either starts up on my phone as well or if I'm listening it changes to what ever she is on. Ca...

  • Newbie
  • I recently purchased an iPod for my niece. I then gave signed her into my Spotify using one of my licenses. Now each time she decides to listen to music it either starts up on my phone as well or if ...
  • Bittencourt
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • Account
  • 184 Views
  • 1 replies
  • 0 likes