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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80490 Views

28 replies

0 likes

  • 80490 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

101350 Views

9 replies

2 likes

Account
Login
  • 101350 Views
  • 9 replies
  • 2 likes

HELP, why did Spotify delete my premium account??

I am having trouble logging into my account, my account was working perfectly untill all of a sudden I was logged out. I tried to log in in all possible ways and it kept saying my password was wrong even though I am 100% certain it is right. I then w...

Casual Listener

I am having trouble logging into my account, my account was working perfectly untill all of a sudden I was logged out. I tried to log in in all possible ways and it kept saying my password was wrong ...

Maxim

Spotify Star

295 Views

1 replies

0 likes

Account
Login
Premium
  • 295 Views
  • 1 replies
  • 0 likes

Solved!! Can't change subscription to Spotify Family

So here's the thing. I had a premium subscription, that I had to cancel because an unrelated problem with my credit card. I decided to upgrade again, but to a family plan, so my parents and brother could add to that plan and cancel their own subscrip...

Visitor

So here's the thing. I had a premium subscription, that I had to cancel because an unrelated problem with my credit card.    I decided to upgrade again, but to a family plan, so my parent...

user-removed

Not applicable

2512 Views

2 replies

0 likes

Account
Free
Premium
Subscription
  • 2512 Views
  • 2 replies
  • 0 likes

Solved!! Spotify deleted my premium account?

I am having trouble logging into my account, my account was working perfectly untill all of a sudden I was logged out. I tried to log in in all possible ways and it kept saying my password was wrong even though I am 100% certain it is right. I then w...

Casual Listener

I am having trouble logging into my account, my account was working perfectly untill all of a sudden I was logged out. I tried to log in in all possible ways and it kept saying my password was wrong ...

laurasssds123

Casual Listener

501 Views

2 replies

0 likes

Account
Login
Premium
  • 501 Views
  • 2 replies
  • 0 likes

Accidently switched to family premium.

I was going to click on an offer as I tought that my Spotify subscription was cancelled.I then clicked and found out that I accidently have paid for a month of family premium when I was going for premium only.Is there any way that I can get my accoun...

Newbie

I was going to click on an offer as I tought that my Spotify subscription was cancelled. I then clicked and found out that I accidently have paid for a month of family premium when I was going for...

user-removed

Not applicable

248 Views

1 replies

0 likes

Account
Premium
Subscription
  • 248 Views
  • 1 replies
  • 0 likes

2 problems, how to disconnect an unknown unit and why does music start playing automatically?

Hey,I have 2 problems. 1. There is a unit connected to my account that I have know idea of who or what it is and I would like to disconnect it, how do I do? (it is called "Spotiamb 0.2.1".)2. Music starts playing suddenly and automatically without me...

Newbie

Hey, I have 2 problems.   1. There is a unit connected to my account that I have know idea of who or what it is and I would like to disconnect it, how do I do? (it is called "Spotiamb 0.2.1"....

Bittencourt

Spotify Star

266 Views

1 replies

0 likes

Other
  • 266 Views
  • 1 replies
  • 0 likes

" This song is not available , if the file is located on your computer , you can import it. "

Hi , I have the following problem . I can not play music . It happens this message " This song is not available , if the file is located on your computer , you can import it. " Each song and each artist . Sry my English is very bad .. ; )

Newbie

  Hi , I have the following problem . I can not play music . It happens this message " This song is not available , if the file is located on your computer , you can import it. " Each song...

user-removed

Not applicable

235 Views

2 replies

0 likes

Account
Free
Premium
  • 235 Views
  • 2 replies
  • 0 likes

Changing Country Setting

Can somebody help me change my current country setting to Malta? The only available country when I try to change it is the UK. Thank you

Casual Listener

Can somebody help me change my current country setting to Malta? The only available country when I try to change it is the UK.    Thank you

Bittencourt

Spotify Star

811 Views

6 replies

0 likes

Account
  • 811 Views
  • 6 replies
  • 0 likes

Plan Familiar

Plan Familiar He cambiado mi plan individual por uno familiar, he invitado a un amigo y no puede acceder a spotify premium, desinstalo la aplicacin del iphone la instalo nuevamente, pero el user me dice que ya existe (obvio), como la puedo eliminar??...

Newbie

Plan Familiar   He cambiado mi plan individual por uno familiar, he invitado a un amigo y no puede acceder a spotify premium, desinstalo la aplicacin del iphone la instalo nuevamente, pero el ...

362 Views

0 replies

0 likes

Premium
  • 362 Views
  • 0 replies
  • 0 likes

My account email was changed

My account email was changed and someone stole my account! Can anyone pleaseFrom Spotify please help me!?

Newbie

My account email was changed and someone stole my account! Can anyone please From Spotify please help me!?

user-removed

Not applicable

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

Solved!! Subscription Promotion the day after I subscribed

I was offered by email a 6.99€ per 3 months of subscription which I thought was a good price and proceeded to purchase. The next day, I was online and found out that there is a promotion offering 3 months for 0.99€ only! The email that was sent with ...

Newbie

I was offered by email a 6.99€ per 3 months of subscription which I thought was a good price and proceeded to purchase. The next day, I was online and found out that there is a promotion offerin...

Maxim

Spotify Star

259 Views

1 replies

0 likes

Premium
Subscription
  • 259 Views
  • 1 replies
  • 0 likes

Solved!! Premium for Family

I am willing to join the Premium for Family plan but i have some questions that i didn't found the answer here or in the website. I have two question:1 - Currently i live in a different state than my family, but i still go visit them frequently. The ...

Newbie

I am willing to join the Premium for Family plan but i have some questions that i didn't found the answer here or in the website. I have two question: 1 - Currently i live in a different state than ...

user-removed

Not applicable

335 Views

1 replies

0 likes

Account
Premium
Subscription
  • 335 Views
  • 1 replies
  • 0 likes

Premium in other countries

I'm thinking about purchasing the $.99 offer for the 3 months this summer but I'm traveling to Brazil. Will I be able to use it over there? Thanks!

Newbie

I'm thinking about purchasing the $.99 offer for the 3 months this summer but I'm traveling to Brazil. Will I be able to use it over there?   Thanks!  

Maxim

Spotify Star

222 Views

1 replies

0 likes

Premium
  • 222 Views
  • 1 replies
  • 0 likes

Solved!! Liked from radio... Where is it? Newbie needs help. Please!

A few days ago I accidently found out that I can play all the liked songs from my radio stations. I love that feature, I was so happy, but today I can't find those songs anywhere. I'm not sure if it was a playlist, and I don't remember where I could ...

Casual Listener

A few days ago I accidently found out that I can play all the liked songs from my radio stations. I love that feature, I was so happy, but today I can't find those songs anywhere....

ferpb

Newbie

10470 Views

5 replies

0 likes

Account
  • 10470 Views
  • 5 replies
  • 0 likes

Paypal loop

I keep trying to dot the 99 cents deal and everytime i put my paypal in it loops me back to the zipcode part, i saw people had this problem before but none of them helped me. any help ? thanks.

Newbie

I keep trying to dot the 99 cents deal and everytime i put my paypal in it loops me back to the zipcode part,  i saw people had this problem before but none of them helped me. any help ?  t...

user-removed

Not applicable

2496 Views

2 replies

1 likes

Account
Other
Premium
Subscription
  • 2496 Views
  • 2 replies
  • 1 likes

Refund/mistake

On the 28th I think I got a new phone and Mistakenly sat up a new account until davemc0924 then I figured out how to get into my old account davemc5875 I was charged 14.99 for the new account then yesterday I was charged 9.99 for my older regular acc...

Casual Listener

On the 28th I think I got a new phone and Mistakenly sat up a new account until davemc0924 then I figured out how to get into my old account davemc5875 I was charged 14.99 for the new account then ye...

user-removed

Not applicable

367 Views

2 replies

0 likes

Account
  • 367 Views
  • 2 replies
  • 0 likes

Solved!! Can't join family plan because my country is glitched

I just tried joining a family plan and was unable to because my country is showing up as "br" instead of Brazil in my account page. Spotify won't let me use the voucher because of that and I can't change my country because it keeps asking me to resub...

Casual Listener

I just tried joining a family plan and was unable to because my country is showing up as "br" instead of Brazil in my account page. Spotify won't let me use the voucher because of that and I can't ch...

peaceandpizza

Casual Listener

409 Views

1 replies

0 likes

Account
Premium
Subscription
  • 409 Views
  • 1 replies
  • 0 likes

Solved!! Unable to login after changing passwords

Hi, I recently changed my spotify account password. I am able to log in to my account on the spotify website but i am unable to log in into the spotify app both on my PC and phone. The app says "the username and password is incorrect. (error code: 3)...

Casual Listener

Hi, I recently changed my spotify account password. I am able to log in to my account on the spotify website but i am unable to log in into the spotify app both on my PC and phone. The app says "the ...

tonyadorsey50

Casual Listener

703 Views

4 replies

0 likes

Account
Free
Login
  • 703 Views
  • 4 replies
  • 0 likes

Deleted facebook with Premium membership, don't want to get billed

I just want to make sure I am not going to get billed for the premium membership since I can not access the account I had premium memership since it was linked to my facebook, and i decdied to delete my facebook yesterday. Any help/suggestions? I alr...

Newbie

I just want to make sure I am not going to get billed for the premium membership since I can not access the account I had premium memership since it was linked to my facebook, and i decdied to delete...

Bittencourt

Spotify Star

313 Views

1 replies

0 likes

Account
Premium
Subscription
  • 313 Views
  • 1 replies
  • 0 likes

Can´t load payment

Hello, I decided that I want to buy 3 months for 0.99 cents, but when I click on premium it only says free trial, and action for 0,99 is nowhere. Thats first problem. So I tell myself that maybe I have to use first that free 30 days (that 3 months of...

Newbie

Hello, I decided that I want to buy 3 months for 0.99 cents, but when I click on premium it only says free trial, and action for 0,99 is nowhere. Thats first problem. So I tell myself that maybe I ...

252 Views

0 replies

0 likes

Premium
Subscription
  • 252 Views
  • 0 replies
  • 0 likes

Spotify thinks I'm French after login on through facebook

My Spotify thinks I'm France after I've just downloaded it and logged in through Facebook. I haven't been to France for the last 2 years and it's really bugging me. I was going to buy premium but not bothering if it's going to be French music

Newbie

My Spotify thinks I'm France after I've just downloaded it and logged in through Facebook. I haven't been to France for the last 2 years and it's really bugging me. I was going to buy premium but not...

184 Views

0 replies

0 likes

Login
Premium
Subscription
  • 184 Views
  • 0 replies
  • 0 likes