Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
2024-12-10 12:26:34 AM
Meghanleegill
Casual Listener
8911 Views
1 replies
9 likes
Security

8911 Views
1 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
2 weeks ago
g2_gdlm
Casual Listener
479922 Views
979 replies
111 likes
Account

479922 Views
979 replies
111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1210399 Views
119 replies
117 likes
Account

1210399 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-12-23 3:53:03 PM
Joan
Moderator
120549 Views
72 replies
12 likes
Account
Login
Premium

120549 Views
72 replies
12 likes

Premium for 2 devices

Hello,I want to switch to premium sporify but I would use it on two different Android smartphone, one should put him in the car fixed, and download and listen to music offline and the other is my personal smartphone, now I ask you, if I switch to pre...

polletto11
Casual Listener
Hello,I want to switch to premium sporify but I would use it on two different Android smartphone, one should put him in the car fixed, and download and listen to music offline and the other is my per...
2016-03-18 12:27:36 PM
2016-03-22 9:02:09 PM
polletto11
Casual Listener
227 Views
2 replies
0 likes
Premium

227 Views
2 replies
0 likes

Payment confirmed by Ebanx but i didnt receive Premium

The payment was done and i didnt receive the Premium. Order code 274051741081-1.Please fix it ASAP.

brunocosta4
Newbie
The payment was done and i didnt receive the Premium. Order code 274051741081-1. Please fix it ASAP.
2016-03-22 1:50:35 PM
2016-03-22 8:15:39 PM
kbrooksc
Community Legend
310 Views
1 replies
0 likes
Premium

310 Views
1 replies
0 likes

Additional member without changing bill

I have recently upgraded to premium. I want to add my wife. Bill is not due for 28 days but still wants billing info before I can add her. Why can't I just add her?

Cindy6
Newbie
I have recently upgraded to premium. I want to add my wife. Bill is not due for 28 days but still wants billing info before I can add her. Why can't I just add her?
2016-03-22 6:10:38 AM
2016-03-22 8:15:02 PM
kbrooksc
Community Legend
181 Views
1 replies
0 likes
Premium
Subscription

181 Views
1 replies
0 likes

Solved!! Renewing student subscription

The website won't let me renew my student subscription and gives me a message saying "The CSRF token is invalid. Please try to resubmit the form." What is the CSRF token?

Ebrimacomb
Casual Listener
The website won't let me renew my student subscription and gives me a message saying "The CSRF token is invalid. Please try to resubmit the form." What is the CSRF token?
2016-03-14 8:11:20 PM
2016-03-22 8:07:05 PM
Ebrimacomb
Casual Listener
825 Views
4 replies
0 likes
Premium
Subscription

825 Views
4 replies
0 likes

Solved!! Upgrad para conta família

eu e minha namorada temos a conta premium, mas eu vou fazer o upgrade para conta família. Eu não sei se antes eu preciso cancelar a assinatura dela.

Celocarvalho
Casual Listener
eu e minha namorada temos a conta premium, mas eu vou fazer o upgrade para conta família. Eu não sei se antes eu preciso cancelar a assinatura dela.
2016-03-22 4:33:16 PM
2016-03-22 7:59:16 PM
Celocarvalho
Casual Listener
380 Views
2 replies
0 likes
Account

380 Views
2 replies
0 likes

Solved!! Switching from Premium to student discount

I've had spotify for about a year or 2 now and I've been perfectly happy with paying the Premium payment because I love the service. But i recently got in to a unversity that provided me with a .edu email and I wanted to know if it was possible to sw...

michaellopez96
Newbie
I've had spotify for about a year or 2 now and I've been perfectly happy with paying the Premium payment because I love the service. But i recently got in to a unversity that provided me with a .edu ...
2016-03-22 5:56:53 PM
2016-03-22 7:08:25 PM
JoeThomas
Community Legend
942 Views
1 replies
2 likes
Account
Premium
Subscription

942 Views
1 replies
2 likes

Devices I've never seen in my life appearing under "Devices available". Possibly hacked?

So recently someone managed to connect to my private, home Wifi network, as well as my spotify account. I've noticed that the "Devices available" icon would show up more often, lately it was there pretty much 24/7, I always thought that it's probably...

Quad32
Casual Listener
So recently someone managed to connect to my private, home Wifi network, as well as my spotify account. I've noticed that the "Devices available" icon would show up more often, lately ...
2016-03-22 5:09:20 AM
2016-03-22 5:43:49 PM
Quad32
Casual Listener
343 Views
1 replies
0 likes
Account

343 Views
1 replies
0 likes

Lost my playlists/Got some playlists that are not mine

Today nearly all my playlists were gone. There was someplaylists on my account that are not mine. I deleted them. I can restore only some of my playlists via your link. In that link there is some playlists that are not mine (I can recover them to my ...

jere_99
Regular
Today nearly all my playlists were gone. There was someplaylists on my account that are not mine. I deleted them. I can restore only some of my playlists via your link. In that link there is...
2016-03-22 5:06:26 PM
2016-03-22 5:15:02 PM
jere_99
Regular
236 Views
2 replies
0 likes
Account

236 Views
2 replies
0 likes

Cannot sign into Spotify account

I am looking for a fix because I cannot sign into spotify on my phone or computer. I tried numerous times and nothing worked. I then tried to change the password, but apparently there was no email to it. I tried all 4 of my emails and nothing has wor...

morganmiranda
Casual Listener
I am looking for a fix because I cannot sign into spotify on my phone or computer. I tried numerous times and nothing worked. I then tried to change the password, but apparently there was no email to...
2016-03-22 3:04:53 PM
2016-03-22 5:08:52 PM
Dreadlord
Community Legend
503 Views
4 replies
0 likes
Account

503 Views
4 replies
0 likes

Solved!! I've lost all my playlists !

Hello,I have lost all my playlists overnight ! I am very upset... Has anyone lived it ? Thank you all

arno3375
Casual Listener
Hello, I have lost all my playlists overnight ! I am very upset... Has anyone lived it ? Thank you all
2016-03-22 11:18:21 AM
2016-03-22 5:00:21 PM
jere_99
Regular
873 Views
8 replies
0 likes
Premium

873 Views
8 replies
0 likes

Solved!! Spotify claims gift cards are invalid

i have two spotify gift cards that for some reason is unvalid?and its quite a lot of money that i dont get anything out of...

SofusSenpai
Casual Listener
i have two spotify gift cards that for some reason is unvalid? and its quite a lot of money that i dont get anything out of...
2016-03-19 3:37:44 AM
2016-03-22 4:38:49 PM
OviiiOne
Community Legend
1634 Views
5 replies
0 likes
Account
Premium
Subscription

1634 Views
5 replies
0 likes

Error on Premium.

I recently bought a gift card for 10 dollars Spotify at Target and I redemeed it online and I chose 1 month of Spotify Premium. On my Mac, I could now listen to music offline, which mean it worked! However, when I went on my Android, it said I had no...

muffintopz01
Regular
I recently bought a gift card for 10 dollars Spotify at Target and I redemeed it online and I chose 1 month of Spotify Premium. On my Mac, I could now listen to music offline, which mean it worked! H...
2012-10-28 7:59:28 PM
2016-03-22 3:29:24 PM
robyneslepko
Newbie
275 Views
2 replies
0 likes

275 Views
2 replies
0 likes

Upgrading to a student premium account

I already have a premium account but want to apply the student discount. It appears I need to re-eneter my card details to do this?Do I need to delete my premium account first?Will I be charged for two accounts?

laurenfarleyy11
Casual Listener
I already have a premium account but want to apply the student discount. It appears I need to re-eneter my card details to do this? Do I need to delete my premium account first? Will I be c...
2016-03-22 1:51:19 PM
2016-03-22 3:22:28 PM
Dreadlord
Community Legend
269 Views
3 replies
0 likes
Account
Premium
Subscription

269 Views
3 replies
0 likes

I think my account was hacked?

Ok, last night i tried to log into my account, using my usual username and password, it didn't work. So i tried to send a reset password link to my email address, and i never got it. It said that the email address is not associated with a spotify acc...

thelazysage
Casual Listener
Ok, last night i tried to log into my account, using my usual username and password, it didn't work. So i tried to send a reset password link to my email address, and i never got it. It said that the...
2016-03-21 2:09:28 PM
2016-03-22 2:42:11 PM
thelazysage
Casual Listener
383 Views
5 replies
0 likes
Login

383 Views
5 replies
0 likes

Solved!! Suddenly can't log into Spotify with facebook account (incorrect username/password)

I've been using Spotify with my Facebook account daily. All of the sudden today I could not log in. I'm logged into my facebook account but when I click on "log into Spotify" on play.spotify.com the button vibrates and then it says "incorrect usernam...

heartx3jess
Casual Listener
I've been using Spotify with my Facebook account daily. All of the sudden today I could not log in. I'm logged into my facebook account but when I click on "log into Spotify" on play.spotify.com the ...
2016-03-22 1:14:12 PM
2016-03-22 2:36:46 PM
Dreadlord
Community Legend
4530 Views
5 replies
0 likes
Account
Login

4530 Views
5 replies
0 likes

Spotify won't play on my PC

Web version of Spotify won't play on my PC, I can only play using My iPad app.It keeps refreshing and the play bar stays white,is there anything I can do? thanks

Jabarrable
Newbie
Web version of Spotify won't play on my PC, I can only play using My iPad app. It keeps refreshing and the play bar stays white, is there anything I can do? thanks
2015-08-24 3:07:29 PM
2016-03-22 1:37:29 PM
joshmc900
Newbie
349 Views
2 replies
0 likes
Premium

349 Views
2 replies
0 likes

I have cancelled my premium account but still being charged!!!

Hi Guys, I was trying to look for contact us link, get in touch linked but wasn't successfull. Tried using the contact form but it keeps on looping in the same screen everytime. I have tried different devices and computers but still getting result. A...

joeleanain
Newbie
Hi Guys, I was trying to look for contact us link, get in touch linked but wasn't successfull. Tried using the contact form but it keeps on looping in the same screen everytime. I have tried...
2016-03-22 11:27:53 AM
2016-03-22 11:38:55 AM
jean3601
Community Legend
206 Views
1 replies
0 likes
Subscription

206 Views
1 replies
0 likes

Account has been hacked

My premium account has been hacked. Email has been changed and if I reset the password it goes to this new account. Checked my email and ultrabook1975@hotmail.fr changed the email associated with the account on 20th March 2015. I noticed when I logge...

Ren_loves_you
Casual Listener
My premium account has been hacked. Email has been changed and if I reset the password it goes to this new account. Checked my email and ultrabook1975@hotmail.fr changed the email associated wit...
2016-03-22 11:31:14 AM
2016-03-22 11:37:08 AM
jean3601
Community Legend
188 Views
1 replies
0 likes
Account
Login
Premium
Security

188 Views
1 replies
0 likes

Spotify charge me for premium service but I didnt receive it

So for the current offer for 3month premium, I try to subscribed and I found out Spotify had charged me in my bank but I don't even receive premium status in my account.During halfway of transaction (after being charged) Spotify claimed that I missed...

jovixtee
Casual Listener
So for the current offer for 3month premium, I try to subscribed and I found out Spotify had charged me in my bank but I don't even receive premium status in my account. During halfway of transact...
2016-03-22 5:49:14 AM
2016-03-22 11:06:23 AM
jovixtee
Casual Listener
165 Views
1 replies
0 likes
Account
Security
Subscription

165 Views
1 replies
0 likes

Solved!! Ecouter la musique d'un autre pays

Bonjours, je souhaiterai écouter certaine playliste qui sont sur spotify italia mais impossible car elles sont bloquées pour l'italie je crois et n'apparaissent pas sur la playliste de l'artiste. Je souhaiter savoir comment faire pour les avoir? Merc...

rocca02040
Casual Listener
Bonjours, je souhaiterai écouter certaine playliste qui sont sur spotify italia mais impossible car elles sont bloquées pour l'italie je crois et n'apparaissent pas sur la playliste de l'artiste. &n...
2016-03-18 2:35:58 PM
2016-03-22 9:39:40 AM
rocca02040
Casual Listener
1420 Views
2 replies
0 likes
Premium

1420 Views
2 replies
0 likes

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