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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80348 Views

9 replies

2 likes

Account
Login
  • 80348 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653657 Views

13 replies

4 likes

Account
  • 653657 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734058 Views

18 replies

29 likes

  • 734058 Views
  • 18 replies
  • 29 likes

Spotify skipping to next track

Can't play any music on spotify because it keeps skipping to a random track. it's been doing this for weeks now. desktop

Casual Listener

Can't play any music on spotify because it keeps skipping to a random track. it's been doing this for weeks now. desktop

Nico

Community Legend

358 Views

1 replies

0 likes

Account
Free
Premium
Security
Subscription
Unlimited
  • 358 Views
  • 1 replies
  • 0 likes

Why am I being charged for premium?

I recently checked my bank account and I have been charged £9.99 for spotify premium, I checked my subscription and as I thought I don't have Spotify premium.

Newbie

I recently checked my bank account and I have been charged £9.99 for spotify premium, I checked my subscription and as I thought I don't have Spotify premium.

driveflanger

Community Legend

183 Views

1 replies

0 likes

Account
Premium
Subscription
  • 183 Views
  • 1 replies
  • 0 likes

Changing payment method

Can I pay through my iTunes account and if so how do I change it?

Casual Listener

Can I pay through my iTunes account and if so how do I change it?

Bittencourt

Spotify Star

478 Views

6 replies

0 likes

Other
  • 478 Views
  • 6 replies
  • 0 likes

Does Spotify ever fix ANYTHING?

I tried to sign up for the family plan. So far only one of the four family members was able to get their "free" membership from me. I can't even find the other three accounts when searching in spotify to follow them, let alone try to troubleshoot why...

Music Fan

I tried to sign up for the family plan. So far only one of the four family members was able to get their "free" membership from me.  I can't even find the other three accounts when searching in...

copperpond

Casual Listener

464 Views

2 replies

0 likes

Other
  • 464 Views
  • 2 replies
  • 0 likes

Spotify has been stealing my money for months.

Just recently I noticed that Spotify has been charging me $9.99 a month for MONTHS. I DO NOT have a paid subscription. When I logged in (for the first time in 6 months) it even stated I had a free account and asked if I wanted to upgrade to a paid on...

Casual Listener

Just recently I noticed that Spotify has been charging me $9.99 a month for MONTHS.   I DO NOT have a paid subscription. When I logged in (for the first time in 6 months) it even stated I had ...

subscripts99

Newbie

610 Views

7 replies

0 likes

Account
  • 610 Views
  • 7 replies
  • 0 likes

spotify you need to change the artist on my song!

I am very upset to say that I have recently added a song to spotify and they put it under the wrong artist,I need this fixed emediately as you can understand this is a big issue for my self and spirit as well.If you would search HTC and see the most ...

Casual Listener

I am very upset to say that I have recently added a song to spotify and they put it under the wrong artist, I need this fixed emediately as you can understand this is a big issue for my self and spi...

HTCtheRapper

Casual Listener

223 Views

1 replies

0 likes

Other
  • 223 Views
  • 1 replies
  • 0 likes

Cannot access account anymore

Hello, I switched to a family premium plan, but was charged 9.99 anyways. I tried to contact support directly about it, but got no response. So I asked my credit card to refund the payment. Now I am unable to log into my spotify account, and I am won...

Casual Listener

Hello,   I switched to a family premium plan, but was charged 9.99 anyways. I tried to contact support directly about it, but got no response. So I asked my credit card to refund the payment. ...

yiantseng

Casual Listener

440 Views

2 replies

0 likes

Account
Login
Premium
Subscription
  • 440 Views
  • 2 replies
  • 0 likes

I cancel my Premium and Im still paying

Hello, Not long ago, like a month, I cancelled my Premium and I can't cancel it anymore, not on the website. But yesterday, 07-01-2016, I saw that I'm still paying for Premium. I would like to know why I payed and if I can get my money back because I...

Newbie

Hello,   Not long ago, like a month, I cancelled my Premium and I can't cancel it anymore, not on the website. But yesterday, 07-01-2016, I saw that I'm still paying for Premium. I would ...

Foxylady8238

Casual Listener

226 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 226 Views
  • 1 replies
  • 0 likes

Re: DELETE ACCOUNT

Spotify says I have the free subscription but I am getting charged every month. This is becoming very frustrating, as I can't afford it anymore. It appears I am not alone, so why won't they do something? HEY SPOTIFY, HELP US OUT HERE? AND DON'T OFFER...

Newbie

Spotify says I have the free subscription but I am getting charged every month. This is becoming very frustrating, as I can't afford it anymore.    It appears I am not alone, so why won't...

Ox1

Roadie

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

I've been charged multiple times when I only wanted one month

I upgraded to premium yesterday and I checked my bank statement today only to find out I've been charged 4 times

Newbie

I upgraded to premium yesterday and I checked my bank statement today only to find out I've been charged 4 times

sebastiankreuz

Spotify Legend

237 Views

1 replies

0 likes

Account
Premium
Subscription
  • 237 Views
  • 1 replies
  • 0 likes

plan familiar

hola, mi hermano tenia cuenta premium y yo no teniahe creado un plan familiar y le he agregado (él no se ha dado de baja en premium)le seguirán cobrando? no se ha cancelado. supongo que no ya que a mi me han cobrado 15 eurosgracias

Visitor

hola, mi hermano tenia cuenta premium y yo no tenia he creado un plan familiar y le he agregado (él no se ha dado de baja en premium) le seguirán cobrando? no se ha cancelado. supongo que no y...

user-removed

Not applicable

275 Views

1 replies

0 likes

Account
  • 275 Views
  • 1 replies
  • 0 likes

Dubble accounts

I deleted my account and started a new account and now I'm being charged double a month can you please help me fix this issue and can I be refunded for the previous month??? thank you!

Newbie

I deleted my account and started a new account and now I'm being charged double a month can you please help me fix this issue and can I be refunded for the previous month??? thank you!

sebastiankreuz

Spotify Legend

193 Views

1 replies

0 likes

Account
Premium
Subscription
  • 193 Views
  • 1 replies
  • 0 likes

Malicious behavior of a Spotify employee

I had noticed some un-authorized activity on my Spotify account.So, as people do, changed my password and used the "Sign out everywhere." option.Then, after securing my email, facebook and other services, I started investigating.After making sure the...

Newbie

I had noticed some un-authorized activity on my Spotify account. So, as people do, changed my password and used the "Sign out everywhere." option. Then, after securing my email, facebook and othe...

OviiiOne

Community Legend

391 Views

3 replies

0 likes

Account
Other
Premium
Security
Subscription
  • 391 Views
  • 3 replies
  • 0 likes

Being charged on Spotify

I got the 30 day free trial on Spotify and I made sure I canceled it on the due date the charge was going to renew and now it says "your subscription will end on 12/01/16" and my account still says "premium" and I got charged 9.99 I do not want to co...

Newbie

I got the 30 day free trial on Spotify and I made sure I canceled it on the due date the charge was going to renew and now it says "your subscription will end on 12/01/16" and my account still says "...

OviiiOne

Community Legend

263 Views

1 replies

0 likes

Account
Premium
Subscription
  • 263 Views
  • 1 replies
  • 0 likes

Solved!! Charged for free 30 days!

Hi, I just signed up for myself and a family member for the free 30 day trial but my account is saying I will be charged the full €14.99 next week on 12th Jan.

Casual Listener

Hi, I just signed up for myself and a family member for the free 30 day trial but my account is saying I will be charged the full €14.99 next week on 12th Jan.

Bittencourt

Spotify Star

462 Views

5 replies

0 likes

Free
Subscription
  • 462 Views
  • 5 replies
  • 0 likes

Account Statistics / Information

Hey my name is Hussain Ahmed you guys keep taking money from my credit card but I'm big beefing premium service ? Why is that ?

Newbie

Hey  my name is Hussain Ahmed  you guys keep taking money from my credit card but I'm big beefing premium service ? Why is that ?

Davidmward-ie

Newbie

224 Views

1 replies

0 likes

Premium
  • 224 Views
  • 1 replies
  • 0 likes

Gezinsabbonement

Beste, In december ging ik in op de aanbieding voor een gezinsabonnement. Ik voegde mijn echtgenote en mijn dochter toe. De aanbieding was dat het de eerste 3 maanden gratis zou zijn voor de gezinsleden.Nochtans hebt u voor de gezinsleden onmiddellij...

Newbie

Beste,   In december ging ik in op de aanbieding voor een gezinsabonnement.  Ik voegde mijn echtgenote en mijn dochter toe. De aanbieding was dat het de eerste 3 maanden gratis zou zijn ...

Flixx

Community Legend

325 Views

2 replies

0 likes

Other
  • 325 Views
  • 2 replies
  • 0 likes

Changing payment method to code

Hi,I'm currently using spotify premium with payment method of credit card. But since my mobile service can provide me premium codes, I want to switch to that. Are there any possible ways to just change the payment method instead of cancelling the pre...

Newbie

Hi, I'm currently using spotify premium with payment method of credit card. But since my mobile service can provide me premium codes, I want to switch to that. Are there any possible ways to just ch...

Ox1

Roadie

246 Views

1 replies

0 likes

Premium
Subscription
  • 246 Views
  • 1 replies
  • 0 likes

Paid £4.99 for Premium, now I gotta pay £9.99 because of new payment method.

Hi, Since I changed payment method my premium account is paused, If I want to renew it I gotta pay £9.99 /month.I paid £4.99 /month before this issue, I didn't get any notifications about the new price so I assume the £9.99 is only for new users.Can ...

Casual Listener

Hi,  Since I changed payment method my premium account is paused, If I want to renew it I gotta pay £9.99 /month. I paid £4.99 /month before this issue, I didn't get any notifications about th...

thevincecarter

Casual Listener

272 Views

2 replies

0 likes

Account
Login
Premium
Subscription
Unlimited
  • 272 Views
  • 2 replies
  • 0 likes

Solved!! How do I change payment from Apple store directly to Spotify without losing my playlist?

I have a Spotify account through Apple Store and want to switch payment directly to Spotify = Save 30%How do I keep my playlist when switching account?

Casual Listener

I have a Spotify account through Apple Store and want to switch payment directly to Spotify = Save 30% How do I keep my playlist when switching account?  

driveflanger

Community Legend

438 Views

1 replies

0 likes

Account
  • 438 Views
  • 1 replies
  • 0 likes