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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422552 Views
  • 965 replies
  • 108 likes
  • Account
  • 422552 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187177 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187177 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103777 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103777 Views
  • 70 replies
  • 10 likes

You can only use spotify abroad for 14 days

Is their an actual way to fix this error, I have my account in Canada and my phone works perfectly fine, but it will not work on the Playstation 4. I looked up this error and nothing was useful. Is there an actual way to fix this. I don't want to pay...

  • Newbie
  • Is their an actual way to fix this error, I have my account in Canada and my phone works perfectly fine, but it will not work on the Playstation 4. I looked up this error and nothing was useful. Is t...
  • 215 Views
  • 0 replies
  • 0 likes
  • Login
    Premium
  • 215 Views
  • 0 replies
  • 0 likes

Wrong name and picture associated with my account

I've never logged into my spotify account on another computer/phone, I have no facebook account myself so I have no idea how this happened. I'm not following 300+ people and this guy is adding songs to my list. -.-I've changed my password and logged ...

  • Newbie
  • I've never logged into my spotify account on another computer/phone, I have no facebook account myself so I have no idea how this happened. I'm not following 300+ people and this guy is adding songs ...
  • 108 Views
  • 0 replies
  • 0 likes
  • Account
  • 108 Views
  • 0 replies
  • 0 likes

Changing my email, says it is taken, but clearly it is not.

At some point in the past I had spotify via facebook. Now my email is taken, and I can't recover the acct, as it says to use facebook, and after trying that spotify says no account is link to facebook. How can I free my email so that I can use it wit...

  • Newbie
  • At some point in the past I had spotify via facebook. Now my email is taken, and I can't recover the acct, as it says to use facebook, and after trying that spotify says no account is link to faceboo...
  • 106 Views
  • 0 replies
  • 0 likes
  • Account
  • 106 Views
  • 0 replies
  • 0 likes

Buying spotify premium with paypal without credit card

Today I added some paypal dollars to my paypal account to buy spotify premium, I have enough money on the account to buy the premium subscription, but it asks me to insert a credit card... so technically speaking, adding paypal to the paying methods ...

  • Newbie
  • Today I added some paypal dollars to my paypal account to buy spotify premium, I have enough money on the account to buy the premium subscription, but it asks me to insert a credit card... so technic...
  • 369 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 369 Views
  • 0 replies
  • 0 likes

I paid for premium still on free account

I see the money came out of my checking account for the premium and I'm still on the free account I have logged out and logged back on I have uninstall the app and reinstall the app and I'm still on the free account please help

  • Newbie
  • I see the money came out of my checking account for the premium and I'm still on the free account I have logged out and logged back on I have uninstall the app and reinstall the app and I'm still on ...
  • KatesHere
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • Premium
  • 191 Views
  • 1 replies
  • 0 likes

Why did I even buy premium???

I payed for premium a week ago and the app on my phone is still on free. I've uninstalled the app multiple times, I've logged out and back in over and over. I contacted support two seperate times and the issue still isn't resolved. They just keep rep...

  • Newbie
  • I payed for premium a week ago and the app on my phone is still on free.  I've uninstalled the app multiple times, I've logged out and back in over and over.  I contacted support two sepera...
  • KatesHere
  • Community Legend
  • 201 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 201 Views
  • 2 replies
  • 0 likes

Facebook blocked at school. Can not login to premium

Is there was any way I could login to my premium accont that is linked to my facebook if my school has facebook blocked?thanks, anything helps!

  • Casual Listener
  • Is there was any way I could login to my premium accont that is linked to my facebook if my school has facebook blocked? thanks, anything helps!
  • 244 Views
  • 0 replies
  • 0 likes
  • Login
    Premium
  • 244 Views
  • 0 replies
  • 0 likes

Subsciption Problems

I am having issues with my spotify premium account. It is not allowing me to use any payment method in order to renew my subscription. This has been going on for some time now and I cannot find a solution.

  • Newbie
  • I am having issues with my spotify premium account. It is not allowing me to use any payment method in order to renew my subscription. This has been going on for some time now and I cannot find a sol...
  • xlo
  • Casual Listener
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 181 Views
  • 1 replies
  • 0 likes

I paid

I paid for service on my old line tried too pay on my new number it won't let me pay on new line

  • Visitor
  • I paid for service on my old line tried too pay on my new number it won't let me pay on new line
  • 88 Views
  • 0 replies
  • 0 likes
  • Premium
  • 88 Views
  • 0 replies
  • 0 likes

Payed to wrong account..

Hello!I have made a silly silly mistake when getting premium..I selected "log in with facebook" when choosing account to recive premium. Since I am using my girlfriends old phone I accidentally payed for premium for her spotify account..Is there anyt...

  • Newbie
  • Hello! I have made a silly silly mistake when getting premium.. I selected "log in with facebook" when choosing account to recive premium. Since I am using my girlfriends old phone I accidentally p...
  • LordRollin
  • Community Legend
  • 176 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 176 Views
  • 3 replies
  • 0 likes

Me cobraron a mi tarjeta de débito y esa no era mi forma de pago

Yo había dejado mi cuenta de PayPal para que se cargará en automatico pero cuando se quedó sin fondos me cargaron a mi tarjeta de debito. Quiero solicitar mi reembolso, ya que yo no había dado esa cuenta.

  • Newbie
  • Yo había dejado mi cuenta de PayPal para que se cargará en automatico pero cuando se quedó sin fondos me cargaron a mi tarjeta de debito. Quiero solicitar mi reembolso, ya que yo no había dado esa cu...
  • 88 Views
  • 0 replies
  • 0 likes
  • Other
    Subscription
  • 88 Views
  • 0 replies
  • 0 likes

Delink spotify and facebook

I need to delink my spotify and facebook accounts, I followed the instructions on the help pages (starting a new account, sending message to spotify etc). I received an email back from spotify saying use the community and faq pages, are they actually...

  • Newbie
  • I need to delink my spotify and facebook accounts, I followed the instructions on the help pages (starting a new account, sending message to spotify etc).   I received an email back from spoti...
  • OviiiOne
  • Community Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
  • 218 Views
  • 1 replies
  • 0 likes

Cancelled my subscriptions but still got charged

Cancelled my Spotify premium a couple of weeks ago and still got charged £9.99 today. Is this a common problem, anyone know what I can do?

  • Newbie
  • Cancelled my Spotify premium a couple of weeks ago and still got charged £9.99 today. Is this a common problem, anyone know what I can do?
  • OviiiOne
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 138 Views
  • 1 replies
  • 0 likes

subscription

Spotify,My trail for free music for a couple of months has just expired and I have been charged £10 for this months subscription. I am appauled that I did not get a notification email saying how my trial was about to expire and that I was charged. I ...

  • Newbie
  • Spotify, My trail for free music for a couple of months has just expired and I have been charged £10 for this months subscription. I am appauled that I did not get a notification email saying how my...
  • OviiiOne
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 153 Views
  • 1 replies
  • 0 likes

change my country

hello,i'm from poland but i now live in the netherlands. i cannot set my country as netherlands, i could only choose between poland and usa. now my account is locked because it's been more than 14 days since i moved. can you please help me?

  • Casual Listener
  • hello, i'm from poland but i now live in the netherlands. i cannot set my country as netherlands, i could only choose between poland and usa. now my account is locked because it's been more than 14 ...
  • foerno1
  • Newbie
  • 200 Views
  • 2 replies
  • 0 likes
  • Account
  • 200 Views
  • 2 replies
  • 0 likes

Account issues

Hi, I can't login to spotify, code error 1 / 3 on none of my devices.Also when I try to login to the website I get an error saying there are to many redirects what causes to my browser not being able to open my account page etc. I see that my payment...

  • Casual Listener
  • Hi,   I can't login to spotify, code error 1 / 3 on none of my devices. Also when I try to login to the website I get an error saying there are to many redirects what causes to my browser not...
  • doppi3
  • Casual Listener
  • 200 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 200 Views
  • 3 replies
  • 0 likes

2 Mal bezahlen für 1 Subscription

Sehr geehrte Damen und Herren, bitte überprüfen Sie , warum ich am 13. jeden Monats bezahlen muss und dann noch einmal zweites Mal am 16. Februar. Paypal ist angewiesen, Ihre Forderungen von 9,99 EU monatlich regelmäßig auszuführen. Mit freundlichen ...

  • Newbie
  • Sehr geehrte Damen und Herren,   bitte überprüfen Sie , warum ich am 13. jeden Monats bezahlen muss und dann noch einmal zweites Mal am 16. Februar.   Paypal ist angewiesen, Ihre Forder...
  • 172 Views
  • 0 replies
  • 0 likes
  • Account
  • 172 Views
  • 0 replies
  • 0 likes

Log out family members

Is it possible to temporarily log out someone on my family account without deleting them?

  • Casual Listener
  • Is it possible to temporarily log out someone on my family account without deleting them?
  • 165 Views
  • 0 replies
  • 0 likes
  • Account
  • 165 Views
  • 0 replies
  • 0 likes

Family plan doubt

My sister and I live under the same address, but every 2 months I have to go to a different city to continue my studies. I stay on that different city for about 4 months. So it's 2 months living with her, and then 4 months away. Is it possible for me...

  • Newbie
  • My sister and I live under the same address, but every 2 months I have to go to a different city to continue my studies. I stay on that different city for about 4 months. So it's 2 months living with...
  • 103 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 103 Views
  • 0 replies
  • 0 likes

When I try to cancel my subscription it says password incorrect

I tried to cancel my subscription and when I get to the point where I have to put in my password to confirm the cancellation, it keeps saying password incorrect, even though I'm 100% sure I put in the right one - I even changed it once and tried with...

  • Newbie
  • I tried to cancel my subscription and when I get to the point where I have to put in my password to confirm the cancellation, it keeps saying password incorrect, even though I'm 100% sure I put in th...
  • 121 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 121 Views
  • 0 replies
  • 0 likes