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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • milkman2
  • Visitor
  • 267848 Views
  • 522 replies
  • 34 likes
  • Account
    Free
  • 267848 Views
  • 522 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13119 Views
  • 6 replies
  • 11 likes
  • Security
  • 13119 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 530585 Views
  • 989 replies
  • 113 likes
  • Account
  • 530585 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128326 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128326 Views
  • 74 replies
  • 12 likes

Taking my money

So I tried getting the student discount... I put in my card info and it took my money. Then it asked me to confirm what college I'm in but I'm only in high school. So I didn't fill it out but it still took my money and got my money taken

  • Newbie
  • So I tried getting the student discount... I put in my card info and it took my money. Then it asked me to confirm what college I'm in but I'm only in high school. So I didn't fill it out but it stil...
  • OviiiOne
  • Community Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 357 Views
  • 1 replies
  • 0 likes

subscription payment failed, but gift card activated back in January

My account says the subscription payment failed because my card's about to expire. However, I didn't pay with a card, I paid with a one yar gift card which was accepted on January 10th. It doesn't seem to be letting me access Spotify Premium online e...

  • Newbie
  • My account says the subscription payment failed because my card's about to expire.  However, I didn't pay with a card, I paid with a one yar gift card which was accepted on January 10th.  I...
  • OviiiOne
  • Community Legend
  • 414 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 414 Views
  • 3 replies
  • 0 likes

Complete library on spotify has disappeared

I logged into my spotify after a year or 2 of not using it. Signed in with my facebook account and every song I uploaded has been deleted. The complete library is gone. Would use spotify again if I could get all these songs back but don't want to go ...

  • Newbie
  • I logged into my spotify after a year or 2 of not using it. Signed in with my facebook account and every song I uploaded has been deleted. The complete library is gone. Would use spotify again if I c...
  • dave19761971
  • Newbie
  • 609 Views
  • 2 replies
  • 0 likes
  • 609 Views
  • 2 replies
  • 0 likes

Spotify took my money twice in 3 days.

I upgrated my spotify account to Unlimited, what btw was complete waste of money because it doesn't even turn off the adds in mobile version (android), and from my account was taken (15.07.2014) - 9,99 zł (polish). That would be normal thing if the m...

  • Casual Listener
  • I upgrated my spotify account to Unlimited, what btw was complete waste of money because it doesn't even turn off the adds in mobile version (android), and from my account was taken (15.07.2014) - 9,...
  • wiktoria122002
  • Newbie
  • 503 Views
  • 3 replies
  • 0 likes
  • Subscription
    Unlimited
  • 503 Views
  • 3 replies
  • 0 likes

Charged twice

I was charged 999 on March 3rd and then today March 23rd I was charged 1499 for a family plan I don't want that 1499 charge when I sent the email to you guys it came up with my old email addresses I no longer have the password to so could you send al...

  • Casual Listener
  • I was charged 999 on March 3rd and then today March 23rd I was charged 1499 for a family plan I don't want that 1499 charge when I sent the email to you guys it came up with my old email addresses I ...
  • Imyourvillain
  • Casual Listener
  • 368 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 368 Views
  • 2 replies
  • 0 likes

Unlink account from Facebook

Hello, I signed up to Spotify using my Facebook account ages ago. I now want to deactivate my Facebook account, but can't because every time I use Spotify it activates again! How can I unlink the two? I can't even submit a question on the contact us ...

  • Newbie
  • Hello,   I signed up to Spotify using my Facebook account ages ago. I now want to deactivate my Facebook account, but can't because every time I use Spotify it activates again!   Ho...
  • TheVoidK
  • Newbie
  • 42025 Views
  • 14 replies
  • 6 likes
  • 42025 Views
  • 14 replies
  • 6 likes

Says I'm abroad when I'm not

I leave in Virginia beach a it says it can only be abroad for 14 days but I have never been out of the country

  • Newbie
  • I leave in Virginia beach a it says it can only be abroad for 14 days but I have never been out of the country
  • KatesHere
  • Community Legend
  • 442 Views
  • 1 replies
  • 0 likes
  • Account
  • 442 Views
  • 1 replies
  • 0 likes

I want to get reimbursed

I paid for the $.99 of three months of premium and when that ended I was automatically charged $9.99 for the next month, I then cancelled my premium. Will I get the $9.99 back?

  • Newbie
  • I paid for the $.99 of three months of premium and when that ended I was automatically charged $9.99 for the next month, I then cancelled my premium. Will I get the $9.99 back?
  • KatesHere
  • Community Legend
  • 534 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 534 Views
  • 1 replies
  • 0 likes

$0.99 for 3 months offer - monthly fee after?

The email states $9.99 per month after the 3 month introductory offer, but when I tap on the link to "Go Offline", it says $11.99 per month?? How much does it really cost???

  • Casual Listener
  • The email states $9.99 per month after the 3 month introductory offer, but when I tap on the link to "Go Offline", it says $11.99 per month?? How much does it really cost???
  • Sarah189
  • Casual Listener
  • 511 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 511 Views
  • 2 replies
  • 0 likes

Solved!! Customer Service?

Hi. Is there a customer service, or is the community all there is? I need help with changing a subscription that I've already been charged for.

  • Newbie
  • Hi.   Is there a customer service, or is the community all there is? I need help with changing a subscription that I've already been charged for.
  • kbrooksc
  • Community Legend
  • 770 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 770 Views
  • 1 replies
  • 0 likes

Link old free account to new subscription account

I have a old free account that I want to merge to my new subscription account, how?

  • Newbie
  • I have a old free account that I want to merge to my new subscription account, how?
  • kbrooksc
  • Community Legend
  • 499 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 499 Views
  • 1 replies
  • 0 likes

Subscribed to Premium, But not getting charged for the subscription.

So I first subscribed for Spotify Premium on 12/28/2015 to get the 3 months of Premium for $0.99 deal, then after the three months I would get charged the normal Premium ammount. But I just now realized I have only been charged once on the first mont...

  • Casual Listener
  • So I first subscribed for Spotify Premium on 12/28/2015 to get the 3 months of Premium for $0.99 deal, then after the three months I would get charged the normal Premium ammount. But I just now ...
  • kbrooksc
  • Community Legend
  • 395 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 395 Views
  • 1 replies
  • 0 likes

Charged but no premium

I was charged $4.99 but i dont have spotify premium? Signed up for the student discout but could not be verified.

  • Newbie
  • I was charged  $4.99 but i dont have spotify premium? Signed up for the student discout but could not be verified.
  • kbrooksc
  • Community Legend
  • 496 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 496 Views
  • 1 replies
  • 0 likes

Cannot manage account once logged in

Can log into account thru username/password but when I click on account does not bring up manage just subscription status

  • Newbie
  • Can log into account thru username/password but when I click on account does not bring up manage just subscription status
  • kbrooksc
  • Community Legend
  • 484 Views
  • 1 replies
  • 0 likes
  • Account
  • 484 Views
  • 1 replies
  • 0 likes

Want to stop getting charged

I've never subscribed to Spotify and I get charged 11$ a month . I just realised and I don't know how to stop Spotify from taking my money. I don't use it. I've used it a few days in August and my playlists got deleted and it never ever worked . I'm ...

  • Newbie
  • I've never subscribed to Spotify and I get charged 11$ a month . I just realised and I don't know how to stop Spotify from taking my money. I don't use it. I've used it a few days in August and my pl...
  • kbrooksc
  • Community Legend
  • 598 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 598 Views
  • 1 replies
  • 0 likes

I'm getting charged without buying any subscription.

So today, I got charged today for $5 on my card. Checked my account, both is on free. Checked my receipts, both got nothing.

  • Newbie
  • So today, I got charged today for $5 on my card.   Checked my account, both is on free. Checked my receipts, both got nothing.  
  • kbrooksc
  • Community Legend
  • 534 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 534 Views
  • 1 replies
  • 0 likes

Solved!! I didn't get my free trial after upgrading to premium

Hi, I saw an ad on facebook about a 60 day free trial if I upgraded to premium. I clicked the link, upgraded to Spotify premium only to be immediately charged. How are my two free months activated? Here is a screenshot of the ad that I put on my save...

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  • Regular
  • Hi,   I saw an ad on facebook about a 60 day free trial if I upgraded to premium. I clicked the link, upgraded to Spotify premium only to be immediately charged. How are my two free months act...
  • _mallobot
  • Regular
  • 3912 Views
  • 10 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
    Unlimited
  • 3912 Views
  • 10 replies
  • 0 likes

Spotify not working correctly

I was going to make a playlist to listen to on the airplane. But Spotify won't let me access my playlists, and even though I can find any song that I could before, I can only play songs I have listened to before. I have never had any problem like thi...

  • Casual Listener
  • I was going to make a playlist to listen to on the airplane. But Spotify won't let me access my playlists, and even though I can find any song that I could before, I can only play songs I have listen...
  • battlecruiser12
  • Casual Listener
  • 591 Views
  • 1 replies
  • 0 likes
  • Other
  • 591 Views
  • 1 replies
  • 0 likes

HAVE BEEN CHARHED FOR PREMIUM BUT AM NOT!!

Was premium but cancelled last year....WHY AM I GETTING CHARGED???? GRRRR

  • Newbie
  • Was premium but cancelled last year....WHY AM I GETTING CHARGED???? GRRRR 😠
  • OviiiOne
  • Community Legend
  • 672 Views
  • 1 replies
  • 0 likes
  • Account
  • 672 Views
  • 1 replies
  • 0 likes

Re-subscription

Got re-subscripted without my permishion.... and I am bloddy annoyed!!! I canselled my subscription for a reason and I found out that I was subscribed again... I want my money back!

  • Newbie
  • Got re-subscripted without my permishion.... and I am bloddy annoyed!!! I canselled my subscription for a reason and I found out that I was subscribed again... I want my money back!
  • OviiiOne
  • Community Legend
  • 632 Views
  • 1 replies
  • 0 likes
  • Premium
    Security
    Subscription
  • 632 Views
  • 1 replies
  • 0 likes