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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 411 Views
  • 0 replies
  • 7 likes
  • Security
  • 411 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 439831 Views
  • 970 replies
  • 108 likes
  • Account
  • 439831 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195356 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195356 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106881 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106881 Views
  • 70 replies
  • 11 likes

Can't buy premium for spotify please help, after almost of year using it.

HelloI can't pay for my premium now. It says: " your credit card is from non spotify country". Or something like that. Here's my payment history: ORDER ID DATE PRICE5435533860112015-02-14RM14.905200842440182015-01-23RM14.904956854120192014-12-14RM14....

  • Casual Listener
  • Hello I can't pay for my premium now. It says: " your credit card is from non spotify country". Or something like that.  Here's my payment history:  ORDER ID DATE PRICE 543553386011 ...
  • manstereo
  • Newbie
  • 701 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 701 Views
  • 3 replies
  • 0 likes

Solved!! 12 month subscription.. is it possible

is it possible to pay 12 month subscription straight away and if so how do you do it? any help appreciated

  • Casual Listener
  • is it possible to pay 12 month subscription straight away and if so how do you do it? any help appreciated
  • Bittencourt
  • Spotify Star
  • 373 Views
  • 3 replies
  • 0 likes
  • Account
  • 373 Views
  • 3 replies
  • 0 likes

bussiness rates yearly subscription

hello, is it possible to buy a business use subscription to spotify. i work for a local authority and we would like to install spotify in our gym. is this possible and if so are there any reductions in price.

  • Casual Listener
  • hello, is it possible to buy a business use subscription to spotify. i work for a local authority and we would like to install spotify in our gym. is this possible and if so are there any reductions ...
  • 139 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 139 Views
  • 0 replies
  • 0 likes

How does Spotify's customer service compare to Deezer?

ve been a Deezer customer for over a year, and thinking of switching to Spotify, because Deezer's customer service is basically completely non existent. I've reported plenty of same-named artists getting mixed up, tickets get closed with no reply, is...

  • Roadie
  • ve been a Deezer customer for over a year, and thinking of switching to Spotify, because Deezer's customer service is basically completely non existent.   I've reported plenty of same-named ar...
  • saved
  • Roadie
  • 270 Views
  • 1 replies
  • 0 likes
  • Other
  • 270 Views
  • 1 replies
  • 0 likes

Solved!! I can't play songs from my playlists after premium trial ended

Hi,After my premium trial had ended, play lists that I available offline before can't be played. The "available offline" button is still on, I try to off it but thought I was trying to on it and said "Offline mode is a Premium exclusive feature. Get ...

  • Casual Listener
  • Hi, After my  premium trial had ended, play lists that I available offline before can't be played. The "available offline" button is still on, I try to off it but  thought I was trying to ...
  • jackieleejelly
  • Casual Listener
  • 4388 Views
  • 4 replies
  • 0 likes
  • Premium
  • 4388 Views
  • 4 replies
  • 0 likes

Free month paid

Why does spotify charged me the first 30 days that should be free? 

  • Newbie
  • Why does spotify charged me the first 30 days that should be free? 
  • dezzeus
  • Casual Listener
  • 274 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 274 Views
  • 4 replies
  • 0 likes

Songs Playlist being replaced when Signed up for Sonos

Hello, I had 300 songs on my spotify songs playlist. Then I linked Sonos last night and added a couple of songs to the 'Songs' playlist. It seems to have overwritten by existing songs playlist - now I only have those 2 songs I added through Sonos. Pl...

  • Newbie
  • Hello,   I had 300 songs on my spotify songs playlist. Then I linked Sonos last night and added a couple of songs to the 'Songs' playlist.   It seems to have overwritten by existing son...
  • 151 Views
  • 0 replies
  • 0 likes
  • Premium
  • 151 Views
  • 0 replies
  • 0 likes

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  • Newbie
  • --
  • iranspotify
  • Music Fan
  • 930 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 930 Views
  • 2 replies
  • 0 likes

Canceled subscription but still getting charged

I canceled my subscription over 2 months ago and I still have gotten charge. I need immediate help so that I can have it stop charging me and get my refund back!

  • Newbie
  • I canceled my subscription over 2 months ago and I still have gotten charge. I need  immediate help so that I can have it stop charging me and get my refund back!
  • OviiiOne
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 144 Views
  • 1 replies
  • 0 likes

darse de baja

Hola!Quiero darme de baja y no lo consigo,me dice que la contraseña es incorrecta, solicito recuperar contraseña y pongo el email pero no recibo ningun correo, tampoco en spam. Llevo asi meses, pagando y ni siquiera tengo spotify instalado ya...Como ...

  • Newbie
  • Hola! Quiero darme de baja y no lo consigo,me dice que la contraseña es incorrecta, solicito recuperar contraseña y pongo el email pero no recibo ningun correo, tampoco en spam. Llevo asi meses, pag...
  • OviiiOne
  • Community Legend
  • 598 Views
  • 1 replies
  • 0 likes
  • Premium
  • 598 Views
  • 1 replies
  • 0 likes

Solved!! I have been charged for a premium account when I cancelled

I got a 3 month spotify premium account for 99p, but do not use it enough, so cancelled, the 3 month subscription has come to an end, despite me cancelling £9.99 has been debitted from my account, can I have this refunded please.

  • Casual Listener
  • I got a 3 month spotify premium account for 99p, but do not use it enough, so cancelled, the 3 month subscription  has come to an end, despite me cancelling £9.99 has been debitted from my accou...
  • buckcfc
  • Casual Listener
  • 504 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 504 Views
  • 5 replies
  • 0 likes

Help - Change of country no premium

Hi all, I just moved back to Australia, but my spotify account was created in GB. Now, my premium has expire,d and I dont want to lose it, but to change my location to Australia I need premium but I no longer have a british credit card and it wont ac...

  • Newbie
  • Hi all,   I just moved back to Australia, but my spotify account was created in GB. Now, my premium has expire,d and I dont want to lose it, but to change my location to Australia I need premi...
  • Bittencourt
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 161 Views
  • 1 replies
  • 0 likes

Subscription Problems

So around November I tried out the Premium for the 3 months trial and I liked it. But I don't have money to get the premium monthly and since in Febraury I didn't get charged I just thought I canceled it right. But now it says I'm free but got charge...

  • Casual Listener
  • So around November I tried out the Premium for the 3 months trial and I liked it. But I don't have money to get the premium monthly and since in Febraury I didn't get charged I just thought I cancele...
  • GreenPiratee19
  • Casual Listener
  • 201 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 201 Views
  • 2 replies
  • 0 likes

Don't want songs deleted

My spotify app on android is glitching so I think I need to uninstall it. If I uninstall then reinstall it, will the songs and playlists I've saved/created still be there? (Just saying I have regular free spotify, not premium)

  • Casual Listener
  • My spotify app on android is glitching so I think I need to uninstall it. If I uninstall then reinstall it, will the songs and playlists I've saved/created still be there? (Just saying I have regular...
  • juliannmo1221
  • Casual Listener
  • 170 Views
  • 2 replies
  • 0 likes
  • Account
  • 170 Views
  • 2 replies
  • 0 likes

Can't update to student account - support not available

I want to update my premium subscription to a student account to start paying less but I can't!!! I keep getting this message!!! "Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer ...

  • Casual Listener
  • I want to update my premium subscription to a student account to start paying less but I can't!!! I keep getting this message!!!       "Unfortunately, there is no support at the mo...
  • KatesHere
  • Community Legend
  • 391 Views
  • 4 replies
  • 0 likes
  • Premium
  • 391 Views
  • 4 replies
  • 0 likes

Account age

I would like to know when I made my account! 

  • Newbie
  • I would like to know when I made my account! 
  • KatesHere
  • Community Legend
  • 1535 Views
  • 1 replies
  • 2 likes
  • Account
  • 1535 Views
  • 1 replies
  • 2 likes

Solved!! Double Billing

I have been billed twice on 3/2/16 for a single premium account. What do I need to do to fix this problem.

  • Newbie
  • I have been billed twice on 3/2/16 for a single premium account.  What do I need to do to fix this problem.
  • KatesHere
  • Community Legend
  • 360 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 360 Views
  • 1 replies
  • 0 likes

Cannot log in despite restarting and changing password :(

Hello, I wasn't able to log in this morning on my premium account on my ipod. Usually at night i turn off my device, turn it on in the morning and it is always connected. This morning it turned on normally as usual, but for some reasons it stopped pl...

  • Casual Listener
  • Hello,  I wasn't able to log in this morning on my premium account on my ipod.  Usually at night i turn off my device, turn it on in the morning and it is always connected.  This mo...
  • Bittencourt
  • Spotify Star
  • 292 Views
  • 4 replies
  • 0 likes
  • Login
  • 292 Views
  • 4 replies
  • 0 likes

Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charge

Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.I've tried:- using multiple credit cards with the correct country- using paypal Still getting this issue:Oo...

  • Newbie
  • Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method. I've tried: - using multiple credit cards with the c...
  • leojo12
  • Casual Listener
  • 535 Views
  • 1 replies
  • 0 likes
  • Premium
  • 535 Views
  • 1 replies
  • 0 likes