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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1390 Views
  • 0 replies
  • 7 likes
  • Security
  • 1390 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 444785 Views
  • 970 replies
  • 108 likes
  • Account
  • 444785 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198488 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198488 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 107983 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 107983 Views
  • 70 replies
  • 11 likes

Delete all songs

Hei spotify team,I am struggling deleting all the songs from my list in the mobile app. I want to start over, with no database - is that possible? I am paying for the membership so therefore I suppose there should be an option to do whatever you want...

  • Newbie
  • Hei spotify team, I am struggling deleting all the songs from my list in the mobile app. I want to start over, with no database - is that possible? I am paying for the membership so therefore I su...
  • 161 Views
  • 0 replies
  • 0 likes
  • Premium
  • 161 Views
  • 0 replies
  • 0 likes

3 months for 99 cents offer

I see that there is an offer of 3 months Premium for 99 cents, after which period the usual subscription fee applies. What is not clear to me is whether accepting the offer is conditional on users then taking up the full priced subscription.

  • Visitor
  • I see that there is an offer of 3 months Premium for 99 cents, after which period the usual subscription fee applies.  What is not clear to me is whether accepting the offer is conditional on us...
  • Ox1
  • Roadie
  • 320 Views
  • 1 replies
  • 0 likes
  • Premium
  • 320 Views
  • 1 replies
  • 0 likes

Applying the Student Discount to an Already Existing Account

So I have had a spotify premium account and have paid the $9.99 monthly amount but I just now heard about the student discount. Does anyone know how to modify my settings/subscription to update that so I can get it or do I need to create a whole new ...

  • Newbie
  • So I have had a spotify premium account and have paid the $9.99 monthly amount but I just now heard about the student discount. Does anyone know how to modify my settings/subscription to update that ...
  • Ox1
  • Roadie
  • 256 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 256 Views
  • 1 replies
  • 0 likes

Double billed

I have already paid for my month 2 weeks ago. Then today I was downgraded to trial Spotify

  • Newbie
  • I have already paid for my month 2 weeks ago. Then today I was downgraded to trial Spotify
  • Ox1
  • Roadie
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
  • 204 Views
  • 1 replies
  • 0 likes

Help my account just got hacked

Hey,As several people on here my account just got hacked recently, the hacker changed my email and password making it impossible for me to recover the account. I have tried the anonymous support form but when i finish it, it says that a email has bee...

  • Casual Listener
  • Hey, As several people on here my account just got hacked recently, the hacker changed my email and password making it impossible for me to recover the account. I have tried the anonymous support fo...
  • Ox1
  • Roadie
  • 263 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 263 Views
  • 2 replies
  • 0 likes

Hacked account

My spotify account is hacked and they also changed my email address. Please advise.

  • Newbie
  •  My spotify account is hacked and they also changed my email address. Please advise.
  • BeatrixRae
  • Newbie
  • 154 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 154 Views
  • 1 replies
  • 0 likes

Premium subscription

I had premium for a few months but I'm in college and I don't always have money in my account so my card got declined and my premium payment failed and kicked me off. Then I realized I could get student premium for half the price, so I got on my comp...

  • Casual Listener
  • I had premium for a few months but I'm in college and I don't always have money in my account so my card got declined and my premium payment failed and kicked me off. Then I realized I could get stud...
  • Mattjonesy21
  • Casual Listener
  • 180 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 180 Views
  • 2 replies
  • 0 likes

Solved!! 12 months gift card redeemed, Premium cancelled

On 14/02/2016 I redeemed a 12 months gift card for Spotify Premium, and today it says on my profile page: "Your Premium payment has failed. Please check your payment data"(own translation, I'm a Spanish customer). On my receipt history I can perfectl...

  • Casual Listener
  • On 14/02/2016 I redeemed a 12 months gift card for Spotify Premium, and today it says on my profile page:   "Your Premium payment has failed. Please check your payment data" (own translation,...
  • kbrooksc
  • Community Legend
  • 517 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 517 Views
  • 3 replies
  • 0 likes

Student discount issue

Hi, I'm trying to upgrade to premium using the unidays student discount, my unidays account is verified and valid however everytime I try to use it to upgrade Spotify tells me I am not eligible? I am a student so I do not understand why it's not allo...

  • Newbie
  • Hi, I'm trying to upgrade to premium using the unidays student discount, my unidays account is verified and valid however everytime I try to use it to upgrade Spotify tells me I am not eligible? I am...
  • 203 Views
  • 0 replies
  • 0 likes
  • Premium
  • 203 Views
  • 0 replies
  • 0 likes

Can't log in

My login will not login at all and then when I try and reset my password it won't send me an email. Not sure if my email is the right one or not I wanna be able to log in on my new phone !!!

  • Newbie
  • My login will not login at all and then when I try and reset my password it won't send me an email. Not sure if my email is the right one or not 😭 I wanna be able to log in on my new phone !!!
  • Bittencourt
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 196 Views
  • 1 replies
  • 0 likes

Need help to cancel my membership

I dont need an application that stops every 5 songs even when im using it without conexionPlease help me to cancel. Also it does not let me put the password recovery. email me back at [email removed for security reasons] thanks

  • Newbie
  • I dont need an application that stops every 5 songs even when im using it without conexion Please help me to cancel. Also it does not let me put the password recovery. email me back at [email remove...
  • KatesHere
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • Account
  • 232 Views
  • 1 replies
  • 0 likes

Discontinued Premium, Still Being Charged

I am not receiving Premium anymore, yet I am still being charged for it (12.99 a month). I would like to ensure that this stops happening and recover the 12.99 that I have been charged this month for a service which I am NOT receiving.

  • Newbie
  • I am not receiving Premium anymore, yet I am still being charged for it (12.99 a month). I would like to ensure that this stops happening and recover the 12.99 that I have been charged this month for...
  • kryptovik
  • Newbie
  • 242 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 242 Views
  • 1 replies
  • 1 likes

Changing country and payment method

Hi! I moved to Germany from the UK about 5 months ago and was able to keep up my payments from the UK but now I can't and want to change my country to Germany and therefore my payment into Euros.I tried my hardest and then just decided to unsubcribe ...

  • Newbie
  • Hi!   I moved to Germany from the UK about 5 months ago and was able to keep up my payments from the UK but now I can't and want to change my country to Germany and therefore my payment into E...
  • kbrooksc
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 175 Views
  • 1 replies
  • 0 likes

changing facebook account on spotify

Hi, I go under an assumed alias on Facebook. Recently I was kicked off that account (not a big deal) but I want my new account to be attached to my spotify. How do I change my facebook account on spotify?

  • Newbie
  • Hi,    I go under an assumed alias on Facebook.  Recently I was kicked off that account (not a big deal) but I want my new account to be attached to my spotify.  How do I change...
  • kbrooksc
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • Other
  • 239 Views
  • 1 replies
  • 0 likes

payment interface does not work

mac 10.10.5, chrome Version 48.0.2564.116 (64-bit)I want to use the free premuim trial and therefore enter my creditcard details, but the app. circles in a loop and does not get me to the payment interface. I need the premium in order to test it with...

  • Newbie
  •  mac 10.10.5, chrome Version 48.0.2564.116 (64-bit) I want to use the free premuim trial and therefore enter my creditcard details, but the app. circles in a loop and does not get me ...
  • kbrooksc
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 192 Views
  • 1 replies
  • 0 likes

Not remember email and password

I deleted Spotify account and when I returned to download not remember the email to which he was associated and password

  • Newbie
  • I deleted Spotify account and when I returned to download not remember the email to which he was associated and password
  • kbrooksc
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 197 Views
  • 1 replies
  • 0 likes

Subscription payment

My subscription payment came out, there was sufficient funds to cover it, but I still received an email saying it didn't go through. Not sure if I should just wait and see if it works itself out or do I need to do something about it?

  • Newbie
  • My subscription payment came out, there was sufficient funds to cover it, but I still received an email saying it didn't go through. Not sure if I should just wait and see if it works itself out or d...
  • kbrooksc
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 144 Views
  • 1 replies
  • 0 likes

Being charged

I reseted my phone, and when I tried to sign on to spotify, it told me that my old account wasn't working, so I made a new account but with the same username and email, but I was premium on the old account, and now I am free on the new account, but I...

  • Newbie
  • I reseted my phone, and when I tried to sign on to spotify, it told me that my old account wasn't working, so I made a new account but with the same username and email, but I was premium on the old a...
  • kbrooksc
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
  • 155 Views
  • 1 replies
  • 0 likes

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  • Newbie
  • ffff
  • 223 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 223 Views
  • 0 replies
  • 0 likes

Somebody stole my account

Hey, somebody hacked into my spotify account. He is editing playlists, adding songs to collection and listening, which interrupts my listening. I have changed password multiple times. My password is over 15 characters, so he could not just guess it. ...

  • Regular
  • Hey, somebody hacked into my spotify account. He is editing playlists, adding songs to collection and listening, which interrupts my listening. I have changed password multiple times. My password is ...
  • kbrooksc
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • Security
  • 194 Views
  • 1 replies
  • 0 likes