Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Rising Star 4
2024-08-20 3:38:03 PM
1390 Views
0 replies
7 likes
Security

1390 Views
0 replies
7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
yesterday
Not applicable
444785 Views
970 replies
108 likes
Account

444785 Views
970 replies
108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1198488 Views
119 replies
116 likes
Account

1198488 Views
119 replies
116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-07-25 1:55:12 PM
Hobbit70
Visitor
107983 Views
70 replies
11 likes
Account
Login
Premium

107983 Views
70 replies
11 likes

Delete all songs

Hei spotify team,I am struggling deleting all the songs from my list in the mobile app. I want to start over, with no database - is that possible? I am paying for the membership so therefore I suppose there should be an option to do whatever you want...

Cressie
Newbie
Hei spotify team, I am struggling deleting all the songs from my list in the mobile app. I want to start over, with no database - is that possible? I am paying for the membership so therefore I su...
2016-03-06 3:25:14 PM
161 Views
0 replies
0 likes
Premium

161 Views
0 replies
0 likes

3 months for 99 cents offer

I see that there is an offer of 3 months Premium for 99 cents, after which period the usual subscription fee applies. What is not clear to me is whether accepting the offer is conditional on users then taking up the full priced subscription.

user-removed
Visitor
I see that there is an offer of 3 months Premium for 99 cents, after which period the usual subscription fee applies. What is not clear to me is whether accepting the offer is conditional on us...
2016-03-06 4:11:35 AM
2016-03-06 3:19:28 PM
Ox1
Roadie
320 Views
1 replies
0 likes
Premium

320 Views
1 replies
0 likes

Applying the Student Discount to an Already Existing Account

So I have had a spotify premium account and have paid the $9.99 monthly amount but I just now heard about the student discount. Does anyone know how to modify my settings/subscription to update that so I can get it or do I need to create a whole new ...

weiranliu329
Newbie
So I have had a spotify premium account and have paid the $9.99 monthly amount but I just now heard about the student discount. Does anyone know how to modify my settings/subscription to update that ...
2016-03-06 2:36:01 AM
2016-03-06 3:17:54 PM
Ox1
Roadie
256 Views
1 replies
0 likes
Account
Premium
Subscription

256 Views
1 replies
0 likes

Double billed

I have already paid for my month 2 weeks ago. Then today I was downgraded to trial Spotify

Sexynstrangw
Newbie
I have already paid for my month 2 weeks ago. Then today I was downgraded to trial Spotify
2016-03-06 1:48:05 AM
2016-03-06 3:17:37 PM
Ox1
Roadie
204 Views
1 replies
0 likes
Account

204 Views
1 replies
0 likes

Help my account just got hacked

Hey,As several people on here my account just got hacked recently, the hacker changed my email and password making it impossible for me to recover the account. I have tried the anonymous support form but when i finish it, it says that a email has bee...

Olvobic
Casual Listener
Hey, As several people on here my account just got hacked recently, the hacker changed my email and password making it impossible for me to recover the account. I have tried the anonymous support fo...
2016-03-06 2:04:05 PM
2016-03-06 3:16:29 PM
Ox1
Roadie
263 Views
2 replies
0 likes
Account
Security

263 Views
2 replies
0 likes

Hacked account

My spotify account is hacked and they also changed my email address. Please advise.

Deepgaze
Newbie
My spotify account is hacked and they also changed my email address. Please advise.
2016-03-06 4:36:50 AM
2016-03-06 4:51:17 AM
BeatrixRae
Newbie
154 Views
1 replies
0 likes
Account
Security

154 Views
1 replies
0 likes

Premium subscription

I had premium for a few months but I'm in college and I don't always have money in my account so my card got declined and my premium payment failed and kicked me off. Then I realized I could get student premium for half the price, so I got on my comp...

Mattjonesy21
Casual Listener
I had premium for a few months but I'm in college and I don't always have money in my account so my card got declined and my premium payment failed and kicked me off. Then I realized I could get stud...
2016-03-05 10:14:34 PM
2016-03-06 2:47:21 AM
Mattjonesy21
Casual Listener
180 Views
2 replies
0 likes
Premium
Subscription

180 Views
2 replies
0 likes

Solved!! 12 months gift card redeemed, Premium cancelled

On 14/02/2016 I redeemed a 12 months gift card for Spotify Premium, and today it says on my profile page: "Your Premium payment has failed. Please check your payment data"(own translation, I'm a Spanish customer). On my receipt history I can perfectl...

veronitm
Casual Listener
On 14/02/2016 I redeemed a 12 months gift card for Spotify Premium, and today it says on my profile page: "Your Premium payment has failed. Please check your payment data" (own translation,...
2016-03-04 7:23:44 PM
2016-03-06 1:05:20 AM
kbrooksc
Community Legend
517 Views
3 replies
0 likes
Account
Premium
Subscription

517 Views
3 replies
0 likes

Student discount issue

Hi, I'm trying to upgrade to premium using the unidays student discount, my unidays account is verified and valid however everytime I try to use it to upgrade Spotify tells me I am not eligible? I am a student so I do not understand why it's not allo...

annabelleditton
Newbie
Hi, I'm trying to upgrade to premium using the unidays student discount, my unidays account is verified and valid however everytime I try to use it to upgrade Spotify tells me I am not eligible? I am...
2016-03-05 12:25:46 AM
203 Views
0 replies
0 likes
Premium

203 Views
0 replies
0 likes

Can't log in

My login will not login at all and then when I try and reset my password it won't send me an email. Not sure if my email is the right one or not I wanna be able to log in on my new phone !!!

Laurenjudd94
Newbie
My login will not login at all and then when I try and reset my password it won't send me an email. Not sure if my email is the right one or not 😭 I wanna be able to log in on my new phone !!!
2016-03-05 12:00:15 AM
2016-03-05 12:02:58 AM
Bittencourt
Spotify Star
196 Views
1 replies
0 likes
Login
Premium
Subscription

196 Views
1 replies
0 likes

Need help to cancel my membership

I dont need an application that stops every 5 songs even when im using it without conexionPlease help me to cancel. Also it does not let me put the password recovery. email me back at [email removed for security reasons] thanks

Jccastro
Newbie
I dont need an application that stops every 5 songs even when im using it without conexion Please help me to cancel. Also it does not let me put the password recovery. email me back at [email remove...
2016-03-05 11:15:13 PM
2016-03-05 11:43:23 PM
KatesHere
Community Legend
232 Views
1 replies
0 likes
Account

232 Views
1 replies
0 likes

Discontinued Premium, Still Being Charged

I am not receiving Premium anymore, yet I am still being charged for it (12.99 a month). I would like to ensure that this stops happening and recover the 12.99 that I have been charged this month for a service which I am NOT receiving.

GeorgeWCarruth
Newbie
I am not receiving Premium anymore, yet I am still being charged for it (12.99 a month). I would like to ensure that this stops happening and recover the 12.99 that I have been charged this month for...
2016-03-05 10:15:08 PM
2016-03-05 10:26:47 PM
kryptovik
Newbie
242 Views
1 replies
1 likes
Subscription

242 Views
1 replies
1 likes

Changing country and payment method

Hi! I moved to Germany from the UK about 5 months ago and was able to keep up my payments from the UK but now I can't and want to change my country to Germany and therefore my payment into Euros.I tried my hardest and then just decided to unsubcribe ...

gingerfairy21
Newbie
Hi! I moved to Germany from the UK about 5 months ago and was able to keep up my payments from the UK but now I can't and want to change my country to Germany and therefore my payment into E...
2016-03-04 8:55:49 AM
2016-03-05 9:12:28 PM
kbrooksc
Community Legend
175 Views
1 replies
0 likes
Account
Premium
Subscription

175 Views
1 replies
0 likes

changing facebook account on spotify

Hi, I go under an assumed alias on Facebook. Recently I was kicked off that account (not a big deal) but I want my new account to be attached to my spotify. How do I change my facebook account on spotify?

hubert306
Newbie
Hi, I go under an assumed alias on Facebook. Recently I was kicked off that account (not a big deal) but I want my new account to be attached to my spotify. How do I change...
2016-03-04 5:11:47 PM
2016-03-05 9:11:56 PM
kbrooksc
Community Legend
239 Views
1 replies
0 likes
Other

239 Views
1 replies
0 likes

payment interface does not work

mac 10.10.5, chrome Version 48.0.2564.116 (64-bit)I want to use the free premuim trial and therefore enter my creditcard details, but the app. circles in a loop and does not get me to the payment interface. I need the premium in order to test it with...

angelmuc
Newbie
mac 10.10.5, chrome Version 48.0.2564.116 (64-bit) I want to use the free premuim trial and therefore enter my creditcard details, but the app. circles in a loop and does not get me ...
2016-03-04 6:19:43 PM
2016-03-05 9:10:42 PM
kbrooksc
Community Legend
192 Views
1 replies
0 likes
Free
Premium
Subscription

192 Views
1 replies
0 likes

Not remember email and password

I deleted Spotify account and when I returned to download not remember the email to which he was associated and password

Jaas1975
Newbie
I deleted Spotify account and when I returned to download not remember the email to which he was associated and password
2016-03-05 12:05:25 PM
2016-03-05 9:09:25 PM
kbrooksc
Community Legend
197 Views
1 replies
0 likes
Account
Login
Premium

197 Views
1 replies
0 likes

Subscription payment

My subscription payment came out, there was sufficient funds to cover it, but I still received an email saying it didn't go through. Not sure if I should just wait and see if it works itself out or do I need to do something about it?

Gabe9nine
Newbie
My subscription payment came out, there was sufficient funds to cover it, but I still received an email saying it didn't go through. Not sure if I should just wait and see if it works itself out or d...
2016-03-05 2:06:06 PM
2016-03-05 9:07:43 PM
kbrooksc
Community Legend
144 Views
1 replies
0 likes
Account
Subscription

144 Views
1 replies
0 likes

Being charged

I reseted my phone, and when I tried to sign on to spotify, it told me that my old account wasn't working, so I made a new account but with the same username and email, but I was premium on the old account, and now I am free on the new account, but I...

Duarteleo20
Newbie
I reseted my phone, and when I tried to sign on to spotify, it told me that my old account wasn't working, so I made a new account but with the same username and email, but I was premium on the old a...
2016-03-05 5:03:19 PM
2016-03-05 9:07:15 PM
kbrooksc
Community Legend
155 Views
1 replies
0 likes
Account

155 Views
1 replies
0 likes

ffff

jonasdundrar
Newbie
ffff
2016-03-05 9:06:46 PM
223 Views
0 replies
0 likes
Account
Login

223 Views
0 replies
0 likes

Somebody stole my account

Hey, somebody hacked into my spotify account. He is editing playlists, adding songs to collection and listening, which interrupts my listening. I have changed password multiple times. My password is over 15 characters, so he could not just guess it. ...

xellon01
Regular
Hey, somebody hacked into my spotify account. He is editing playlists, adding songs to collection and listening, which interrupts my listening. I have changed password multiple times. My password is ...
2016-03-05 6:31:07 PM
2016-03-05 9:04:46 PM
kbrooksc
Community Legend
194 Views
1 replies
0 likes
Security

194 Views
1 replies
0 likes

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