Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4100 Views
  • 0 replies
  • 9 likes
  • Security
  • 4100 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 462460 Views
  • 974 replies
  • 110 likes
  • Account
  • 462460 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1204617 Views
  • 119 replies
  • 117 likes
  • Account
  • 1204617 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112607 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112607 Views
  • 72 replies
  • 12 likes

Access without password?

I think the person that pays my subscription may be accessing my account even though they don't have my password. Is this possible?

  • Casual Listener
  • I think the person that pays my subscription may be accessing my account even though they don't have my password. Is this possible? 
  • 145 Views
  • 0 replies
  • 0 likes
  • Account
  • 145 Views
  • 0 replies
  • 0 likes

Needs better recovery

So I've been using Spotify lately till I got a new done but now I don't remember my Spotify stuff to get into my account I just recently paid for Spotify premium!!! But after searching for an hour for Spotify customer service number I've got no where...

  • Casual Listener
  • So I've been using Spotify lately till I got a new done but now I don't remember my Spotify stuff to get into my account I just recently paid for Spotify premium!!! But after searching for an hour fo...
  • Bkeller12
  • Casual Listener
  • 255 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 255 Views
  • 3 replies
  • 0 likes

Payment Fails

Hello,My card only accepts 3d secure code transactions. I was be able to buy premium when I send gift card to myself. But now I can't send gift card to myself. Because 3d secure window is not redirecting from spotify payment page. I did it last month...

  • Casual Listener
  • Hello, My card only accepts 3d secure code transactions. I was be able to buy premium when I send gift card to myself. But now I can't send gift card to myself. Because 3d secure window is not red...
  • 159 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 159 Views
  • 0 replies
  • 0 likes

No access to email

Hi! Please if anyone from Spotify is here. Heres my problem:I was with an ex boyfriend when I created my first Spotify account which is on premium until present. Spotify then updated on my phone and the next thing I know, it logged out on its own. I ...

  • Newbie
  • Hi! Please if anyone from Spotify is here. Heres my problem: I was with an ex boyfriend when I created my first Spotify account which is on premium until present. Spotify then updated on my phone ...
  • 205 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 205 Views
  • 0 replies
  • 0 likes

NEW VODAFONE CONTRACT

Hello, I've just signed a new contract with Vodafone which includes free premium Spotify. I have tried to use this but I am just getting standard Spotify with adverts. Vodafone say I need to cancel all accounts with Spotify and I am not sure if I hav...

  • Newbie
  • Hello, I've just signed a new contract with Vodafone which includes free premium Spotify. I have tried to use this but I am just getting standard Spotify with adverts. Vodafone say I need to cancel a...
  • 250 Views
  • 0 replies
  • 0 likes
  • Premium
  • 250 Views
  • 0 replies
  • 0 likes

Still charged for Spotify Unlimited??

Hello, I've a delicate problem and would be most grateful for any help availabe. I've had a Spotify Unlimited account for years, which I've been very pleased with. (Charged 49 SEK / month) Recently, I've decided to unsubscribe since me and my girlfri...

  • Newbie
  • Hello,   I've a delicate problem and would be most grateful for any help availabe. I've had a Spotify Unlimited account for years, which I've been very pleased with. (Charged 49 SEK / month)&n...
  • LordRollin
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 224 Views
  • 1 replies
  • 0 likes

Solved!! Double payment premium account to spotify and moviestar

I've been paying spotify premium to spotify and Moviestar since August 2014. I whould like to claim for the refund of the double payment I've been doing to spotify. I've filled the contact form and I've received an email asking me to post the problem...

  • Casual Listener
  • I've been paying spotify premium to spotify and Moviestar since August 2014. I whould like to claim for the refund of the double payment I've been doing to spotify. I've filled the contact form and I...
  • LordRollin
  • Community Legend
  • 548 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 548 Views
  • 4 replies
  • 0 likes

Not able to register with my Spotify Account

My Fido plan gives me 2 years of Spotify Premium The username registered for my Spotify acct is not being recognized by the Spotify App. Is there anything you can do to help me resolve this issue.

  • Newbie
  • My Fido plan gives me 2 years of Spotify Premium The username registered for my Spotify acct is not being recognized by the Spotify App. Is there anything you can do to help me resolve this issue.
  • 181 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 181 Views
  • 0 replies
  • 0 likes

Re Link facebook account

I created a spotify account through facebook, with premium. I've cancelled the premium from this first account and created a second one already and have subscribed premium on that account too. However, I want to link my facebook to the second account...

  • Newbie
  • I created a spotify account through facebook, with premium. I've cancelled the premium from this first account and created a second one already and have subscribed premium on that account too. Howeve...
  • 189 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 189 Views
  • 0 replies
  • 0 likes

Can't log in through Facebook

I'm on the Desktop Spotify. I click 'Log in with Facebook', it opens up Firefox, says 'logging in' and then 'you may now close this window', but it doesn't actually log in on the desktop app. I am logged in through Facebook on the website, but the tw...

  • Newbie
  • I'm on the Desktop Spotify. I click 'Log in with Facebook', it opens up Firefox, says 'logging in' and then 'you may now close this window', but it doesn't actually log in on the desktop app. I am lo...
  • joshieboy15
  • Newbie
  • 231 Views
  • 1 replies
  • 0 likes
  • Login
  • 231 Views
  • 1 replies
  • 0 likes

Solved!! Paying for Premium but Account reports Free Trial version being used

I'm paying for Premium but my account says I'm using the free trial version, this could have been like this for months, I only use Spotify through my Sonos and I would occasionally get messages telling me to upgrade to Premium. We recently moved hous...

  • Casual Listener
  • I'm paying for Premium but my account says I'm using the free trial version, this could have been like this for months, I only use Spotify through my Sonos and I would occasionally get messages telli...
  • Krsllsmly
  • Newbie
  • 469 Views
  • 5 replies
  • 0 likes
  • 469 Views
  • 5 replies
  • 0 likes

Account is bound to correct facebook but wrong e-mail

Hi, I have a problem where my spotify account is connected to the correct facebook-profile but wrong e-mail address. I can't change the e-mail address because I don't have the correct password. I always log in via facebook, but the facebook-password ...

  • Casual Listener
  • Hi,   I have a problem where my spotify account is connected to the correct facebook-profile but wrong e-mail address. I can't change the e-mail address because I don't have the correct passwo...
  • Bittencourt
  • Spotify Star
  • 418 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Security
  • 418 Views
  • 5 replies
  • 0 likes

Solved!! Buying premium for someone else as a gift?!

I want to buy premium for a year for my gf for her bday. Is this possible? Can I also have it activated on a certain day of my choosing?! Thanks!

  • Casual Listener
  • I want to buy premium for a year for my gf for her bday. Is this possible? Can I also have it activated on a certain day of my choosing?! Thanks!
  • kayeong
  • Newbie
  • 7577 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
  • 7577 Views
  • 3 replies
  • 1 likes

Problems with Brazilian support - overcharged

Hi!I'm Luisa, from Sao Paulo - Brazil and I'm having a really hard time dealing with 2 serious problems with the Brazilian custommer support. I really don't know what to do so please, I would really appreciate some help.Long story short, I'm a Premiu...

  • Roadie
  • Hi! I'm Luisa, from Sao Paulo - Brazil and I'm having a really hard time dealing with 2 serious problems with the Brazilian custommer support. I really don't know what to do so please, I would reall...
  • luisa_mauaccad
  • Roadie
  • 411 Views
  • 5 replies
  • 0 likes
  • Account
  • 411 Views
  • 5 replies
  • 0 likes

Solved!! Purchase Premium

I would like to purchase a premium membership .... But if I do this on my iPhone 6 Plus will Itunes or Apple take a cut and charge me more than the actual premiership montly fee? I was a former member of RDIO for 2years unto Pandora took them over, y...

  • Casual Listener
  • I would like to purchase a premium membership .... But if I do this on my iPhone 6 Plus will Itunes or Apple take a cut and charge me more than the actual premiership montly fee? I was a former membe...
  • Bittencourt
  • Spotify Star
  • 549 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 549 Views
  • 4 replies
  • 0 likes

Access to Family Invitation

I have been invited to Family, but cannot access the premium service having applied the Redeem code and followed the "Customer Support" suggestion to reinstall Spotify. How do I access Premium through the Family service that is being paid for?

  • Newbie
  • I have been invited to Family, but cannot access the premium service having applied the Redeem code and followed the "Customer Support" suggestion to reinstall Spotify. How do I access Premium throug...
  • 169 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
  • 169 Views
  • 0 replies
  • 0 likes

Help unlinking my Spotify Account an a Sony PSN Account

Hi, I used an old Sony PlayStation Network Account and linked it to my spotify account but now I have forgotten my PSN Account and I created another one but wen I try to sync it with Spotify, I can't. I need help unlinking my Spotify Account from the...

  • Casual Listener
  • Hi,   I used an old Sony PlayStation Network Account and linked it to my spotify account but now I have forgotten my PSN Account and I created another one but wen I try to sync it with Spotify...
  • kbrooksc
  • Community Legend
  • 291 Views
  • 3 replies
  • 0 likes
  • Account
  • 291 Views
  • 3 replies
  • 0 likes

changing to student.

So i've had spotify premium for a while now, and I just recently found out that they have a student discount, I was wondering is there a way I can switch to student, without completely unsubscribing, and if I do have to completely unsubscribe, will I...

  • Newbie
  • So i've had spotify premium for a while now, and I just recently found out that they have a student discount, I was wondering is there a way I can switch to student, without completely unsubscribing,...
  • kbrooksc
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 212 Views
  • 1 replies
  • 0 likes

Student Discount

Hi there, I have a Premium subscription, but just realised that I'm entitled to student discount.How do I redeem this discount? Do I need to cancel and subscribe again or just put in my payment details and it will do it automatically next month?As I ...

  • Newbie
  • Hi there,   I have a Premium subscription, but just realised that I'm entitled to student discount. How do I redeem this discount? Do I need to cancel and subscribe again or just put in my ...
  • kbrooksc
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 151 Views
  • 1 replies
  • 0 likes