Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Good morning. My account was hacked and I am only able to access to my account thanks to the facebook login. Now, the problem is that using the form that i found in the topic "account hacked", an email was sent to the guy that have my account because...
I have changed my password because I forgot it and havnt been using Spotify frequently but it won't allow me to log in still.
Please delete my account permanently. Thank you !
From 2013 til 2014 I used SPOTIFY in koreathen in the mid 2014 I moved to another country and now I’m back in korea. I have been in korea for about 4 months and I didn’t had any problem using SPOTIFY. But I suddenly had problem logging in few days ag...
I am getting charged $20 a month & I wanna know why?
Hello!I had my Facebook account to log in to Spotify, but I've decided to get a new "independent" account. Now, I've managed to get my old playlists by adding myself as a follower, but I still can't access in any way to the "songs" section. It took s...
I applied for the student discount premium and was charged twice for it. And I still don't have premium I also didn't get a receipt thru email 04425441 is my case number
Hola,El 26 de noviembre, hice el cambio de mi cuenta a Premium, aprovechando el costo de 9 pesos por tres meses. El cargo se hizo a mi tarjeta de crédito, pero mi sesión sigue aparenciendo como una cuenta normal.Ya cerré sesión y reinicié Spotify y n...
So, I have the deal for 3 months for $.99 of premium. But, after the 3 months, will my premieum automaticly end, or will it start billing me 10 dollars without me knowing?
If I get the 90 days for a dollar deal, does it automatically charge my account at the end of 90 days if I don't send a cancel notice. And How much will it be for if it does. Thanks MO
Hi There. I just grab the offer of 3 months premium for 1 dollar. The payment charged, (twice) but the page says it didn't passed. (I got two conffirmations from my bank that the money was charged). How can I get my account in premium?
Hi there, I work with an artist and she had a song played over 10,000 times in Spotify Sweden. Obviously we'd like to know where that happened, assuming it's a playlist in order to share and thank whoever did this. How can I search all public playlis...
Today I purchased spotify premium for $.99 for 3 months and I was charged twice and now both transacations are pending. Also I can't even use the premium feature because it's not letting me. Can somebody help me or at least cancel both of the subscri...
Hi, Like most, I saw the £0.99 offer for 3 months and swiftly went to create another account to grab the deal. It wouldn't go through and was getting payment decline messages on the first account I tried (this one) so I created a second but had the s...
Olá, Boa tarde!Acabei de fazer o upgrade da minha conta para Premium, já foi autorizado pela administradora do meu cartão de crédito (recebo SMS sobre as aprovações), porém, minha conta ainda não atualizou, mostra como Free.Como devo proceder?Obrigad...
Please change my language to the correct one: german Thanks - otherwise i can´t invite any person in my famlie into spotify family
El sábado por todo el día estuve tratando de cambiar mi cuenta a premium, me decía que no se podía, pero se hizo el cargo 2 veces a la tarjeta, pero no hay ninguna modificación en mi cuenta
Is there a limit for downloading music on Spotify? If yes, how many music?
Hello Spotify Community, I would like to permanently remove & delete my Spotify account, I did the following: Go to Spotify offical home page: https://www.spotify.com/uk/ Scroll down, until you see "About" click on About: https://www.spotify.com/uk/a...
Hallo zusammen, wie es im Topic steht: Ich habe am 05.12.2014 ein Spotify Abo abgeschlossen, als es das Angebot "1 Monat kaufen - 3 bekommen" gab. Jetzt habe ich aber festgestellt, dass mein Premium Account abgelaufen ist. Wo sind denn meine 2 Frei-M...