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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 357 Views
  • 0 replies
  • 6 likes
  • Security
  • 357 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 438861 Views
  • 970 replies
  • 108 likes
  • Account
  • 438861 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194871 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194871 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106703 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106703 Views
  • 70 replies
  • 11 likes

Solved!! Premium in PC

I have Premium already in my iPhone, do I have to PAY AGAIN for Premium in my PC?

  • Newbie
  • I have Premium already in my iPhone, do I have to PAY AGAIN for Premium in my PC?
  • kbrooksc
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 250 Views
  • 1 replies
  • 0 likes

Free Chromecasts for new members? Guess I'm cancelling

Thanks for Spotify for rewarding your longstanding paid subscribers. Wait, not. Absolutely ridiculous that this promotion is only available to users who have never been premium members before. https://news.spotify.com/uk/2016/02/17/get-a-free-chromec...

  • Newbie
  • Thanks for Spotify for rewarding your longstanding paid subscribers.  Wait, not.  Absolutely ridiculous that this promotion is only available to users who have never been premium members be...
  • goldie112299
  • Newbie
  • 171 Views
  • 1 replies
  • 1 likes
  • Premium
  • 171 Views
  • 1 replies
  • 1 likes

Re

I paid for the premium for college students and it charged me but couldn't verify my college I go to Tyler junior college

  • Newbie
  • I paid for the premium for college students and it charged me but couldn't verify my college I go to Tyler junior college
  • kbrooksc
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • Premium
  • 141 Views
  • 1 replies
  • 0 likes

Paid via iTunes but Spotify app claims I haven't bc credit card info has changed.

Long story short: lost my debit card last night, canceled it this morning. Haven't updated Spotify payment info, so now Spotify app is telling me that my premium is going to end. HOWEVER, I already paid for Spotify via iTunes yesterday, so this card ...

  • Newbie
  • Long story short: lost my debit card last night, canceled it this morning. Haven't updated Spotify payment info, so now Spotify app is telling me that my premium is going to end.   HOWEVER, I ...
  • kbrooksc
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 175 Views
  • 1 replies
  • 0 likes

I need a phone number for customer support!

I am being charged for 3 accounts I don't have access to. Your numbers online are bogus. I just want my money back! I am about to file fraudulent charges with my bank! Frustrated beyond words!!!!!

  • Newbie
  • I am being charged for 3 accounts I don't have access to. Your numbers online are bogus. I just want my money back! I am about to file fraudulent charges with my bank! Frustrated beyond words!!!!!
  • kbrooksc
  • Community Legend
  • 300 Views
  • 1 replies
  • 1 likes
  • Premium
  • 300 Views
  • 1 replies
  • 1 likes

Living on SBA in Cyprus.......

Hello, i I have been unable to log into Spotify for the past few days as it says I am abroad. I currently live in Cyprus on SBA, and having done a bit of research I can see that Sovereign Base Areas come under the UK. I therefore should be able to ac...

  • Regular
  • Hello,   i I have been unable to log into Spotify for the past few days as it says I am abroad.  I currently live in Cyprus on SBA, and having done a bit of research I can see that Sovere...
  • Mrsappleton
  • Regular
  • 651 Views
  • 7 replies
  • 0 likes
  • Account
    Free
  • 651 Views
  • 7 replies
  • 0 likes

Facebook Disconnect

I accidentally connected my FB to my Spotify, and then I disconnected it. However, on the app on my laptop, my FB profile picture and name is still there. How do I remove this?

  • Newbie
  • I accidentally connected my FB to my Spotify, and then I disconnected it. However, on the app on my laptop, my FB profile picture and name is still there. How do I remove this?
  • djmikeystrange
  • Roadie
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 234 Views
  • 1 replies
  • 0 likes

Solved!! Can't complete the free 30-days premium account switch

Hello, When trying to switch to a premium account with a free 30-days access, I arrive on a page where my browser hangs. See attached caption. My browser is Firefox 43.0.4. on MacOS X.

  • Casual Listener
  • Hello,   When trying to switch to a premium account with a free 30-days access, I arrive on a page where my browser hangs. See attached caption.   My browser is Firefox 43.0.4. on MacOS...
  • amundsen
  • Casual Listener
  • 189 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 189 Views
  • 1 replies
  • 0 likes

Can't login on my computer

Just downloaded spotify for my macbook, I already have a premium account. Tried logging in with my email address linked to my account, didn't work. Tried logging in with the username that I used to log into this forum, didn't work. Tried changing the...

  • Newbie
  • Just downloaded spotify for my macbook, I already have a premium account.  Tried logging in with my email address linked to my account, didn't work.  Tried logging in with the username that...
  • user-removed
  • Not applicable
  • 293 Views
  • 1 replies
  • 0 likes
  • Account
  • 293 Views
  • 1 replies
  • 0 likes

Facebook disabled my account, now I can't get into it or cancel it.

Facebook disabled my account and now I can't get into my Spotify account attatched to it. What do I do?

  • Newbie
  • Facebook disabled my account and now I can't get into my Spotify account attatched to it. What do I do?
  • Kamran
  • Composer
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
  • 172 Views
  • 1 replies
  • 0 likes

Username does not appear in search

I have a spotify account for my brand, it is very important to be able to find it in search. As a normal user the name simply does not appear on search if you look up for it. Username: mezcalamores. Any ideas why this is happening or what can I do?

  • Newbie
  • I have a spotify account for my brand, it is very important to be able to find it in search. As a normal user the name simply does not appear on search if you look up for it. Username: mezcalamores. ...
  • Bittencourt
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • Free
    Other
  • 366 Views
  • 1 replies
  • 0 likes

Solved!! family plan

Hi, I signed up to spotify by my facebook account, so I would ike to know is i can expant to the family plan without trouble or if my family would have to use my fb account to log in? thanks

  • Casual Listener
  • Hi, I signed up to spotify by my facebook account, so I would ike to know is i can expant to the family plan without trouble or if my family would have to use my fb account to log in?   thanks
  • pau_bel
  • Casual Listener
  • 292 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 292 Views
  • 2 replies
  • 0 likes

Solved!! FRUSTRATED WITH SPOTIFY

About a month ago I cancelled my facebook account and I have emailed spotify support repeatidly to move my email address associated with my accoung to my new user name. I have tried to add the email address myself but when i do I am told that the ema...

  • Casual Listener
  • About a month ago I cancelled my facebook account and I have emailed spotify support repeatidly to move my email address associated with my accoung to my new user name. I have tried to add the email ...
  • MattSuda
  • Spotify Star
  • 692 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 692 Views
  • 8 replies
  • 0 likes

'Not eligible' for student discount?

Hi, I've had premium for a long time since signing up with the student discount (originally 4.99). Because im an idiot i've never noticed that it went up to 9.99, despite still being a student. When i go to log into my unidays account and get the dis...

  • Newbie
  • Hi,  I've had premium for a long time since signing up with the student discount (originally 4.99). Because im an idiot i've never noticed that it went up to 9.99, despite still being a studen...
  • mac833
  • Newbie
  • 3135 Views
  • 3 replies
  • 0 likes
  • 3135 Views
  • 3 replies
  • 0 likes

I don't know what emails do I have with an account

So, I think I had two mails in one account or something like that.I created an account with an email but I put it with facebook, in which I use another email. Now, I wanted to create a new account because I'm not using Facebook for a while but it say...

  • Newbie
  • So, I think I had two mails in one account or something like that. I created an account with an email but I put it with facebook, in which I use another email. Now, I wanted to create a new accoun...
  • user-removed
  • Not applicable
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
  • 164 Views
  • 1 replies
  • 0 likes

Logs me into wrong account on windows app

Hi, whenever I sign into spotify account (using my email that has premium) on the desktop app it logs me into my old account I made using facebook that does not have premium. I can log into the website using the web browser and the android app onto t...

  • Newbie
  • Hi, whenever I sign into spotify account (using my email that has premium) on the desktop app it logs me into my old account I made using facebook that does not have premium. I can log into the websi...
  • LordRollin
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 287 Views
  • 1 replies
  • 0 likes

Gym Spotify Account

Hello, We are wondering the best way to let our instructors access our company spotify account. We would like to have 1 account that all of our instructors can access during their classes. The family share plan is a good option but each instructor wo...

  • Newbie
  • Hello,  We are wondering the best way to let our instructors access our company spotify account. We would like to have 1 account that all of our instructors can access during their classes. T...
  • LordRollin
  • Community Legend
  • 458 Views
  • 1 replies
  • 0 likes
  • Premium
  • 458 Views
  • 1 replies
  • 0 likes

Solved!! Cannot upgrade to paid subscription

I am attempting to upgrade from a free subscription to a paid subscription. I am taken to this page and can get no further:https://www.spotify.com/nz/purchase/panel/#__main-pci-credit-card When I select "Start 30-day trial now" the button flashes but...

Spotify can't upgrade.png
  • Regular
  • I am attempting to upgrade from a free subscription to a paid subscription.   I am taken to this page and can get no further: https://www.spotify.com/nz/purchase/panel/#__main-pci-credit-card...
  • kbrooksc
  • Community Legend
  • 640 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
  • 640 Views
  • 5 replies
  • 0 likes

Cancell

Web site not working, can't cancell subscription. No phone numbers to contact, What the hell

  • Newbie
  • Web site not working, can't cancell subscription. No phone numbers to contact, What the hell
  • kbrooksc
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • Premium
  • 163 Views
  • 1 replies
  • 0 likes

Paying for premium but subscription says I am on free.

I'm trying to cancel my spotify premium which I pay £9.99 a month for. Whilst trying to cancel, I was directed to my subscription page and informed that I am on the free version.Why have I been charged for this service?Please cancel my account.

  • Regular
  • I'm trying to cancel my spotify premium which I pay £9.99 a month for. Whilst trying to cancel, I was directed to my subscription page and informed that I am on the free version. Why have I been c...
  • AcidBeard
  • Casual Listener
  • 409 Views
  • 11 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 409 Views
  • 11 replies
  • 0 likes