Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
291155 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
541156 Views
990 replies
115 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129671 Views
74 replies
12 likes
Does Spotify refund your money if you cancel your subscription the day they took their money
Does Spotify refund your money if you cancel your subscription the day they took their money
Community Legend
219 Views
1 replies
0 likes
Is there really NO WAY to cancel this, or change it to a two family account? I immediately noticed the mistake, but can not go back to fix it.
Is there really NO WAY to cancel this, or change it to a two family account? I immediately noticed the mistake, but can not go back to fix it.
Community Legend
441 Views
1 replies
0 likes
Hi, I purchased the 3 months of premium on February 24th, and received the notification about taking up to 7 days for a follow-up email with a voucher for the free Chromecast. It has been more than 7 days now, how much longer should I wait?
Hi, I purchased the 3 months of premium on February 24th, and received the notification about taking up to 7 days for a follow-up email with a voucher for the free Chromecast. &nbs...
Casual Listener
484 Views
3 replies
0 likes
Hello yesterday I get my account blocked from premium to free. I have paied as from the las 14 months in the 5 of february, in the account details said that I will be charged in the 16/3/2016 for the next monthly paiment. The status in the account de...
Hello yesterday I get my account blocked from premium to free. I have paied as from the las 14 months in the 5 of february, in the account details said that I will be charged in the 16/3/2016 for the...
Community Legend
485 Views
6 replies
0 likes
As per screen shot my student info was rejected. Now customer service is 0 help for the double charge for a service I was marked ineligible for... Why is there not a phone number also?
As per screen shot my student info was rejected. Now customer service is 0 help for the double charge for a service I was marked ineligible for... Why is there not a phone number also?
Casual Listener
404 Views
3 replies
0 likes
Help me guys. Im from Malaysia and there is a promotion for RM 2 for 3 months for spotify premium. Byt why when i wanna pay, they charge is at 6.99 USD. Why guys?
Help me guys. Im from Malaysia and there is a promotion for RM 2 for 3 months for spotify premium. Byt why when i wanna pay, they charge is at 6.99 USD. Why guys?
337 Views
0 replies
0 likes
He eliminado mi cuenta de Facebook sin posibilidad a reactivarla. Y ahora no puedo ingresar a la cuenta de Spotify Premium que estaba vinculada. Se puede migrar a una nueva cuenta creada con mi correo?. Deseo evitar un cargo duplicado.
He eliminado mi cuenta de Facebook sin posibilidad a reactivarla. Y ahora no puedo ingresar a la cuenta de Spotify Premium que estaba vinculada. Se puede migrar a una nueva cuenta creada con mi corre...
Newbie
3099 Views
2 replies
2 likes
Spotify Team, I'm in the process of deleting/deactivating my Facebook account and normally i use my facebook to auto log me into a lot of my apps. how do i get my Facebook account off of spotify and get the email address i used there to be released s...
Spotify Team, I'm in the process of deleting/deactivating my Facebook account and normally i use my facebook to auto log me into a lot of my apps. how do i get my Facebook accou...
645 Views
0 replies
0 likes
My husband passed away and the payments are still being made for Premium Account. I would like to keep Spotify but need the payments transferred to my account.
My husband passed away and the payments are still being made for Premium Account. I would like to keep Spotify but need the payments transferred to my account.
Newbie
289 Views
1 replies
0 likes
I work at a licensed starbucks location, (so no partner number). Is there anyway that I can sign up and receive the free premium spotify?I really need to work at a corporate location -_-
I work at a licensed starbucks location, (so no partner number). Is there anyway that I can sign up and receive the free premium spotify? I really need to work at a corporate location -_-
321 Views
0 replies
0 likes
Today is the last day of my Spotify Premium membership, I initially paid with my Paypal but I want to pay with iTunes credit this time but I can't find anyway to renew my subscription in the iOS app. How can I pay for it from the app?
Today is the last day of my Spotify Premium membership, I initially paid with my Paypal but I want to pay with iTunes credit this time but I can't find anyway to renew my subscription in the iOS app....
Casual Listener
308 Views
2 replies
0 likes
Attempted to get the student deal but deal wasnt completed and payment was still removed. I didnt recieve any subscription it just took my money
Attempted to get the student deal but deal wasnt completed and payment was still removed. I didnt recieve any subscription it just took my money
Community Legend
244 Views
1 replies
0 likes
I paid 2 times but still im not involve with premium yet can you please help me with this thanks.
I paid 2 times but still im not involve with premium yet can you please help me with this thanks.
Community Legend
165 Views
1 replies
0 likes
I set up my Spotify premium account a month ago with the free trial and when my charges began they should have included the 50% student discount but I have been charged the full £9.99 instead of £4.99? Does anyone know why this has happened or is any...
I set up my Spotify premium account a month ago with the free trial and when my charges began they should have included the 50% student discount but I have been charged the full £9.99 instead of £4.9...
Community Legend
193 Views
1 replies
0 likes
I subscribed because I wanted the chromecast with 3 months service for $40. Everything goes well until I apply my chromecast voucher to my google store cart and it says it already been redeemed. Google said I must work through Spotify customer servic...
I subscribed because I wanted the chromecast with 3 months service for $40. Everything goes well until I apply my chromecast voucher to my google store cart and it says it already been redeemed. Goog...
Newbie
216 Views
1 replies
0 likes
I upgraded my free account to spotify family but it says on my account that it is only premium, and there is no option to add another family member. What do i do?
I upgraded my free account to spotify family but it says on my account that it is only premium, and there is no option to add another family member. What do i do?
Newbie
674 Views
3 replies
0 likes
Bonjour,Depuis cette après-midi, plus aucune recherche ne marche sur Spotify !J'ai redémarré mon pc, j'ai réinstallé Spotify !Il n'y a rien à faire : les quelques résultats qui apparaissent n'ont rien à voir avec la recherche demandée. De plus, ils n...
Bonjour, Depuis cette après-midi, plus aucune recherche ne marche sur Spotify ! J'ai redémarré mon pc, j'ai réinstallé Spotify ! Il n'y a rien à faire : les quelques résultats qui apparaissent n'o...
Casual Listener
510 Views
2 replies
0 likes
I need help, I just opened spotify for the first time today and all my songs are gone? When I go to Artist page and click on an artists, their songs aren't available either?? This isn't just on the App, it's also on my Mac program and even play.spoti...
I need help, I just opened spotify for the first time today and all my songs are gone? When I go to Artist page and click on an artists, their songs aren't available either?? This isn't just on the A...
Casual Listener
316 Views
1 replies
0 likes
Everytime i try to click browse and click on ANY LP or Playlist , its just a blank Page on my phone , and "error, Try again later " on Web/Mac . I tried to re-install that app , disconnect and reconnect all devices , and all of it isnt work . Plus AL...
Everytime i try to click browse and click on ANY LP or Playlist , its just a blank Page on my phone , and "error, Try again later " on Web/Mac . I tried to re-install that app , disconnect and reconn...
Newbie
368 Views
2 replies
2 likes
last month I tried the 7 days trial, which made me like Spotify. After my 7 days were over, I got an ad for the 30 days trial, which was supposedly free. 30days, trial, what even,I bought a spotify card with 10 euros immediately since I don't posses ...
last month I tried the 7 days trial, which made me like Spotify. After my 7 days were over, I got an ad for the 30 days trial, which was supposedly free. 30days, trial, what even, I bo...
Casual Listener
947 Views
4 replies
0 likes
