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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

291155 Views

529 replies

34 likes

Account
Free
  • 291155 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13683 Views

6 replies

11 likes

Security
  • 13683 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541156 Views

990 replies

115 likes

Account
  • 541156 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129671 Views

74 replies

12 likes

Account
Login
Premium
  • 129671 Views
  • 74 replies
  • 12 likes

Refund

Does Spotify refund your money if you cancel your subscription the day they took their money

Newbie

Does Spotify refund your money if you cancel your subscription the day they took their money

OviiiOne

Community Legend

219 Views

1 replies

0 likes

Account
  • 219 Views
  • 1 replies
  • 0 likes

Solved!! Accidentally created a 4 family account, instead of a 2 family account

Is there really NO WAY to cancel this, or change it to a two family account? I immediately noticed the mistake, but can not go back to fix it.

Newbie

Is there really NO WAY to cancel this, or change it to a two family account? I immediately noticed the mistake, but can not go back to fix it.

OviiiOne

Community Legend

441 Views

1 replies

0 likes

Account
Subscription
  • 441 Views
  • 1 replies
  • 0 likes

Solved!! Still haven't received my Chromecast voucher.

Hi, I purchased the 3 months of premium on February 24th, and received the notification about taking up to 7 days for a follow-up email with a voucher for the free Chromecast. It has been more than 7 days now, how much longer should I wait?

Newbie

Hi,   I purchased the 3 months of premium on February 24th, and received the notification about taking up to 7 days for a follow-up email with a voucher for the free Chromecast. &nbs...

Burosky

Casual Listener

484 Views

3 replies

0 likes

Other
Premium
Subscription
  • 484 Views
  • 3 replies
  • 0 likes

Solved!! Urgent: Account Premium paid but cant use it

Hello yesterday I get my account blocked from premium to free. I have paied as from the las 14 months in the 5 of february, in the account details said that I will be charged in the 16/3/2016 for the next monthly paiment. The status in the account de...

Casual Listener

Hello yesterday I get my account blocked from premium to free. I have paied as from the las 14 months in the 5 of february, in the account details said that I will be charged in the 16/3/2016 for the...

jean3601

Community Legend

485 Views

6 replies

0 likes

Account
Premium
  • 485 Views
  • 6 replies
  • 0 likes

Worst customer service- no refund/no premium

As per screen shot my student info was rejected. Now customer service is 0 help for the double charge for a service I was marked ineligible for... Why is there not a phone number also?

Casual Listener

As per screen shot my student info was rejected.  Now customer service is 0 help for the double charge for a service I was marked ineligible for... Why is there not a phone number also?

Suckfpotify96

Casual Listener

404 Views

3 replies

0 likes

Account
Other
Premium
Subscription
  • 404 Views
  • 3 replies
  • 0 likes

RM 2 OFFER

Help me guys. Im from Malaysia and there is a promotion for RM 2 for 3 months for spotify premium. Byt why when i wanna pay, they charge is at 6.99 USD. Why guys?

Newbie

Help me guys. Im from Malaysia and there is a promotion for RM 2 for 3 months for spotify premium. Byt why when i wanna pay, they charge is at 6.99 USD. Why guys?

337 Views

0 replies

0 likes

Premium
  • 337 Views
  • 0 replies
  • 0 likes

Eliminar o migrar cuenta vinculada con Facebook sin abrir Facebook.

He eliminado mi cuenta de Facebook sin posibilidad a reactivarla. Y ahora no puedo ingresar a la cuenta de Spotify Premium que estaba vinculada. Se puede migrar a una nueva cuenta creada con mi correo?. Deseo evitar un cargo duplicado.

Newbie

He eliminado mi cuenta de Facebook sin posibilidad a reactivarla. Y ahora no puedo ingresar a la cuenta de Spotify Premium que estaba vinculada. Se puede migrar a una nueva cuenta creada con mi corre...

trn

Newbie

3099 Views

2 replies

2 likes

  • 3099 Views
  • 2 replies
  • 2 likes

Deactivate Facebook and using my Gmail for second account

Spotify Team, I'm in the process of deleting/deactivating my Facebook account and normally i use my facebook to auto log me into a lot of my apps. how do i get my Facebook account off of spotify and get the email address i used there to be released s...

Newbie

Spotify Team,    I'm in the process of deleting/deactivating my Facebook account and normally i use my facebook to auto log me into a lot of my apps.  how do i get my Facebook accou...

645 Views

0 replies

0 likes

Account
Other
  • 645 Views
  • 0 replies
  • 0 likes

Transfer Premium from account#139890646-837538

My husband passed away and the payments are still being made for Premium Account. I would like to keep Spotify but need the payments transferred to my account.

Newbie

My husband passed away and the payments are still being made for Premium Account. I would like to keep Spotify but need the payments transferred to my account.

pheezhouse

Newbie

289 Views

1 replies

0 likes

Account
  • 289 Views
  • 1 replies
  • 0 likes

Working at licensed store

I work at a licensed starbucks location, (so no partner number). Is there anyway that I can sign up and receive the free premium spotify?I really need to work at a corporate location -_-

Newbie

I work at a licensed starbucks location, (so no partner number). Is there anyway that I can sign up and receive the free premium spotify? I really need to work at a corporate location -_-

321 Views

0 replies

0 likes

Free
Premium
Subscription
  • 321 Views
  • 0 replies
  • 0 likes

Pay using iTunes?

Today is the last day of my Spotify Premium membership, I initially paid with my Paypal but I want to pay with iTunes credit this time but I can't find anyway to renew my subscription in the iOS app. How can I pay for it from the app?

Casual Listener

Today is the last day of my Spotify Premium membership, I initially paid with my Paypal but I want to pay with iTunes credit this time but I can't find anyway to renew my subscription in the iOS app....

Keitoru

Casual Listener

308 Views

2 replies

0 likes

Account
  • 308 Views
  • 2 replies
  • 0 likes

Spotify Deals

Attempted to get the student deal but deal wasnt completed and payment was still removed. I didnt recieve any subscription it just took my money

Visitor

Attempted to get the student deal but deal wasnt completed and payment was still removed. I didnt recieve any subscription it just took my money

kbrooksc

Community Legend

244 Views

1 replies

0 likes

Other
  • 244 Views
  • 1 replies
  • 0 likes

cant subscribe i paid

I paid 2 times but still im not involve with premium yet can you please help me with this thanks.

Newbie

I paid 2 times but still im not involve with premium yet can you please help me with this thanks.

kbrooksc

Community Legend

165 Views

1 replies

0 likes

Premium
  • 165 Views
  • 1 replies
  • 0 likes

signed up for student premium still charged £9.99 after trial

I set up my Spotify premium account a month ago with the free trial and when my charges began they should have included the 50% student discount but I have been charged the full £9.99 instead of £4.99? Does anyone know why this has happened or is any...

Newbie

I set up my Spotify premium account a month ago with the free trial and when my charges began they should have included the 50% student discount but I have been charged the full £9.99 instead of £4.9...

kbrooksc

Community Legend

193 Views

1 replies

0 likes

Free
Other
Premium
Subscription
  • 193 Views
  • 1 replies
  • 0 likes

Subscribed for the Chromscast Promo, Voucher never worked. Still no reply from Customer Service.

I subscribed because I wanted the chromecast with 3 months service for $40. Everything goes well until I apply my chromecast voucher to my google store cart and it says it already been redeemed. Google said I must work through Spotify customer servic...

Newbie

I subscribed because I wanted the chromecast with 3 months service for $40. Everything goes well until I apply my chromecast voucher to my google store cart and it says it already been redeemed. Goog...

Edgar8680

Newbie

216 Views

1 replies

0 likes

Account
Other
Subscription
  • 216 Views
  • 1 replies
  • 0 likes

Spotify Family

I upgraded my free account to spotify family but it says on my account that it is only premium, and there is no option to add another family member. What do i do?

Newbie

I upgraded my free account to spotify family but it says on my account that it is only premium, and there is no option to add another family member. What do i do?

Alex_DaYo

Newbie

674 Views

3 replies

0 likes

  • 674 Views
  • 3 replies
  • 0 likes

Solved!! Spotify en panne (breakdown spotify)

Bonjour,Depuis cette après-midi, plus aucune recherche ne marche sur Spotify !J'ai redémarré mon pc, j'ai réinstallé Spotify !Il n'y a rien à faire : les quelques résultats qui apparaissent n'ont rien à voir avec la recherche demandée. De plus, ils n...

Casual Listener

Bonjour, Depuis cette après-midi, plus aucune recherche ne marche sur Spotify ! J'ai redémarré mon pc, j'ai réinstallé Spotify ! Il n'y a rien à faire : les quelques résultats qui apparaissent n'o...

totalradio

Casual Listener

510 Views

2 replies

0 likes

Premium
  • 510 Views
  • 2 replies
  • 0 likes

New update: ALL SONGS GONE?

I need help, I just opened spotify for the first time today and all my songs are gone? When I go to Artist page and click on an artists, their songs aren't available either?? This isn't just on the App, it's also on my Mac program and even play.spoti...

Newbie

I need help, I just opened spotify for the first time today and all my songs are gone? When I go to Artist page and click on an artists, their songs aren't available either?? This isn't just on the A...

Jamriko

Casual Listener

316 Views

1 replies

0 likes

Account
  • 316 Views
  • 1 replies
  • 0 likes

My account just not working at all platforms

Everytime i try to click browse and click on ANY LP or Playlist , its just a blank Page on my phone , and "error, Try again later " on Web/Mac . I tried to re-install that app , disconnect and reconnect all devices , and all of it isnt work . Plus AL...

Casual Listener

Everytime i try to click browse and click on ANY LP or Playlist , its just a blank Page on my phone , and "error, Try again later " on Web/Mac . I tried to re-install that app , disconnect and reconn...

ThoughtfulRover

Newbie

368 Views

2 replies

2 likes

Account
  • 368 Views
  • 2 replies
  • 2 likes

Solved!! no 30 days trial?

last month I tried the 7 days trial, which made me like Spotify. After my 7 days were over, I got an ad for the 30 days trial, which was supposedly free. 30days, trial, what even,I bought a spotify card with 10 euros immediately since I don't posses ...

Casual Listener

last month I tried the 7 days trial, which made me like Spotify.  After my 7 days were over, I got an ad for the 30 days trial, which was supposedly free.  30days, trial, what even, I bo...

sarahhabib1996

Casual Listener

947 Views

4 replies

0 likes

Free
Premium
  • 947 Views
  • 4 replies
  • 0 likes