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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83239 Views

29 replies

0 likes

  • 83239 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104190 Views

10 replies

3 likes

Account
Login
  • 104190 Views
  • 10 replies
  • 3 likes

Solved!! No pub in Chrome Browser

I have a concern at the Spotify player when I'm in chrome browser. I do not have a premium account and yet I have no ads between songs. I activated the adblock Module, is it because of this?

Newbie

I have a concern at the Spotify player when I'm in chrome browser. I do not have a premium account and yet I have no ads between songs. I activated the adblock Module, is it because of this?

MauriceMV

Spotify Star

564 Views

1 replies

0 likes

Account
Free
Premium
  • 564 Views
  • 1 replies
  • 0 likes

Can't play any songs

In the beginning of February you had an issue with the streaming (or it didn't work to play any songs).After you had resolved this, I have experienced this a few more times. It just happened to me again.As I'm a paying subscriber, I'm expecting your ...

Casual Listener

In the beginning of February you had an issue with the streaming (or it didn't work to play any songs). After you had resolved this, I have experienced this a few more times. It just happened to me ...

Bittencourt

Spotify Star

597 Views

3 replies

0 likes

Account
Subscription
  • 597 Views
  • 3 replies
  • 0 likes

Track is not Available problem

I am a premium member of spotify. Recently, I have been having a recurring issue when I cannot play many tracks using the desktop app. I am able to play the tracks on my mobile. However, just about every track I try to play them on the desktop app gi...

Casual Listener

I am a premium member of spotify. Recently, I have been having a recurring issue when I cannot play many tracks using the desktop app. I am able to play the tracks on my mobile.   However, jus...

moviaa

Casual Listener

663 Views

4 replies

2 likes

Other
  • 663 Views
  • 4 replies
  • 2 likes

Solved!! Someone using my account t

I need my account logged out of all devices. Log out of all devices hasn't worked

Newbie

I need my account logged out of all devices. Log out of all devices hasn't worked

MauriceMV

Spotify Star

438 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 438 Views
  • 1 replies
  • 0 likes

Solved!! Premium to Free Version -Shuffle?

Ich habe zurzeit die Premium-Version. Wenn ich wieder in den free-modus wechsle, verliere ich dann meine Alben die ich gedownloaded habe? Werden dann diese Alben und Hörspiele wieder geshuffelt oder kann ich die nutzen wie bisher, sprich TitelWiederg...

Casual Listener

Ich habe zurzeit die Premium-Version. Wenn ich wieder in den free-modus wechsle, verliere ich dann meine Alben die ich gedownloaded habe? Werden dann diese Alben und Hörspiele wieder geshuffelt oder ...

NiciEberst

Casual Listener

425 Views

2 replies

0 likes

Premium
  • 425 Views
  • 2 replies
  • 0 likes

Premium not working

I don't understand what is going on with my account it said that I am already in premium but have no accsess to it . I tried to buy it again and it still won't work ?

Newbie

I don't understand what is going on with my account it said that I am already in premium but have no accsess to it . I tried to buy it again and it still won't work ?

Raquelljpa

Newbie

288 Views

1 replies

0 likes

Premium
  • 288 Views
  • 1 replies
  • 0 likes

Subscription Moving

Hello, i have a premium subscription and I want to move it to a new account, is it possible?

Regular

Hello, i have a premium subscription and I want to move it to a new account, is it possible?

gokcankahraman

Regular

941 Views

9 replies

0 likes

Account
Premium
Subscription
  • 941 Views
  • 9 replies
  • 0 likes

Spotify Not Accepting Card Change

I am a Malaysian Spotify user, and have for a very long time been using a CIMB Debit card to pay for Spotify, until they decided it would be a really genius idea to block nearly every online transaction available. I have since switched to using Publi...

Visitor

I am a Malaysian Spotify user, and have for a very long time been using a CIMB Debit card to pay for Spotify, until they decided it would be a really genius idea to block nearly every online transact...

user-removed

Not applicable

2273 Views

6 replies

0 likes

Account
Premium
Subscription
  • 2273 Views
  • 6 replies
  • 0 likes

My father is somehow getting charged for premium and we don't know why.

Hello,So my dad has asked all us children if we somehow used his debit card for a spotify account. None of us have and if we do have premium accounts we pay for them ourselves. He got a number from somewhere that just gives him an error message. We d...

Casual Listener

Hello, So my dad has asked all us children if we somehow used his debit card for a spotify account. None of us have and if we do have premium accounts we pay for them ourselves. He got a number fr...

kbrooksc

Community Legend

431 Views

3 replies

0 likes

Subscription
  • 431 Views
  • 3 replies
  • 0 likes

Some strange things on my account

Hello, First, sorry if my English isn't very good, I'm french ! I have some strange things with my account : 1) My personnal playlists has been deleted and I can't get them back with the playlists recovery. 2) The songs in '' My music '' has been rep...

Newbie

Hello,   First, sorry if my English isn't very good, I'm french ! 🙂   I have some strange things with my account :   1) My personnal playlists has been deleted and I can't get t...

kbrooksc

Community Legend

298 Views

1 replies

0 likes

Security
  • 298 Views
  • 1 replies
  • 0 likes

Mistaken charge

Earlier this month my mother changed credit cards and the old one that you guys charged was cancelled so you guys told me to update my payment information, well when I tried to put her new card information in it was declined and it told me to try aga...

Newbie

Earlier this month my mother changed credit cards and the old one that you guys charged was cancelled so you guys told me to update my payment information, well when I tried to put her new card infor...

MaryS

Roadie

270 Views

1 replies

0 likes

Subscription
  • 270 Views
  • 1 replies
  • 0 likes

Deleted playlist not recoverable

Hi, I deleted a Playlist a few months ago and I tried to recover it from the right section in the website, but this playlist is not there, can anyone help me please?

Casual Listener

Hi, I deleted a Playlist a few months ago and I tried to recover it from the right section in the website, but this playlist is not there, can anyone help me please?

LordRollin

Community Legend

314 Views

1 replies

0 likes

Account
Free
Other
  • 314 Views
  • 1 replies
  • 0 likes

Can't access email connected to account

tried sending a ticket which just sends information to email i don't have access too anymore, tweeting, and emailing spotify help and no reponse within average wait time. just want to get my email changed to be able to change my pw and log in on my p...

Casual Listener

tried sending a ticket which just sends information to email i don't have access too anymore, tweeting, and emailing spotify help and no reponse within average wait time. just want to get my email ch...

MaryS

Roadie

2162 Views

6 replies

0 likes

Account
Login
  • 2162 Views
  • 6 replies
  • 0 likes

Deleted my playlists.

I don't have a Facebook, but Spotify deleted my playlists. I've been collecting songs for playlists for about a year. I don't have a way to get everything back. Is there a way to fix this?

Casual Listener

I don't have a Facebook, but Spotify deleted my playlists. I've been collecting songs for playlists for about a year. I don't have a way to get everything back. Is there a way to fix this?

LordRollin

Community Legend

273 Views

1 replies

0 likes

Account
  • 273 Views
  • 1 replies
  • 0 likes

Cant pay for spotify

Ive been trying for a few weeks now to try and subscribe but it keeps saying my card is having a bad day. this goes for regular and student. with student i have gone through the verification process as well. anyone else with this problem????

Regular

Ive been trying for a few weeks now to try and subscribe but it keeps saying my card is having a bad day. this goes for regular and student. with student i have gone through the verification process ...

MaryS

Roadie

505 Views

5 replies

0 likes

Subscription
  • 505 Views
  • 5 replies
  • 0 likes

Using Spotify Abroad

I am currently living in Denmark for an extended period of time and I'd like to re-subscribe to Spotify. I am having the issue in that to use Spotify I have had to change my country to Denmark, I can't however pay for Spotify because I do not have a ...

Newbie

I am currently living in Denmark for an extended period of time and I'd like to re-subscribe to Spotify. I am having the issue in that to use Spotify I have had to change my country to Denmark, I can...

LordRollin

Community Legend

282 Views

1 replies

0 likes

Subscription
  • 282 Views
  • 1 replies
  • 0 likes

Move country

Can any manager please move my account to UK? I have a gift card that i would like to redeem but it won't work hence my country is set to Sweden and i cannot change it. Thanks.

Newbie

Can any manager please move my account to UK? I have a gift card that i would like to redeem but it won't work hence my country is set to Sweden and i cannot change it.   Thanks.

driveflanger

Community Legend

323 Views

1 replies

0 likes

Account
  • 323 Views
  • 1 replies
  • 0 likes

All Playlists Wiped and Possible Account Hack

Please help!I have been using Spotify in the offline mode for the last week as I was fed up of having other users names appear whilst online and asking me if I wanted to control their device (this I get when using the train to work and in itself soun...

Casual Listener

Please help! I have been using Spotify in the offline mode for the last week as I was fed up of having other users names appear whilst online and asking me if I wanted to control their device (this ...

Gozzers

Casual Listener

304 Views

1 replies

0 likes

Security
  • 304 Views
  • 1 replies
  • 0 likes

Solved!! Change login from Facebook to regular account

I've a count using my Facebook profile, but I would like to cancel this login and use without Facebook. Is it possible ?I don't want to lose my things on Spotify.

Visitor

I've a count using my Facebook profile, but I would like to cancel this login and use without Facebook. Is it possible ? I don't want to lose my things on Spotify.

kbrooksc

Community Legend

506 Views

1 replies

0 likes

Account
Premium
Security
  • 506 Views
  • 1 replies
  • 0 likes

MY ACCOUNT HAS BEEN HACKED

hI , I currently use spotify with my husband , we have the family subscription and he noticed today he couldn't use it , he is the main account - today we noticed someone has changed the details , deleted my husbands email address and put their own a...

Newbie

hI ,   I currently use spotify with my husband , we have the family subscription and he noticed today he couldn't use it , he is the main account - today we noticed someone has changed the det...

kbrooksc

Community Legend

383 Views

1 replies

0 likes

Account
Other
Premium
Security
  • 383 Views
  • 1 replies
  • 0 likes