Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I linked Spotify to my facebook account.I deleted my Facebook without thinking it would affect my Spotify account.What can I do?Sorry for my bad england
Hi. I have a really old account and just noticed that the e-mail connect too it is no longer in use.When I try to change my profile I just get an error message that says that my new address is already occupied. Maybe it is, but of me off course. What...
I was just trying to get free trial information on my phone and clicked on a free trial subscrition. It did not ask for payment information it just started the Trial. I do not what this trial and I can't find any answers on how to cancel. I have emai...
Fixed it
Desde que inició este mes, no he podido volver a mejorar mi cuenta a premium. Ésta es otra cuentade hecho, ya que no me funcionaba la tarjeta, decidí ver si podía con otra nueva, pero me da elmismo mensaje una y otra vez: "Vaya, parece que tu proveed...
Hi there... After my lunchbreak, I checked Spotify to play some music when I noticed my facebook was disconnected and I had to reconnect it.After a few failed attempts, I finally managed to login to find that ALL my music and lists were gone... every...
Hi, I'm trying to upgrade to Spotify Premium, but it will not let me enter my credit card info. I've attached a screenshot of what I'm seeing. Thanks!
I have tried the recommended solutions for installing the app when it keeps telling me that "all of my devices are incompatible" getting to the point of cancelling my account all together. How do I get hold of Spotify?
Hello I just recieved an email telling me my account has been limited due to payment problems. But... looking at the receipts payment is registrered at the 28th of January. What might be the problem? This is the content of the email: Hej!Tyvärr har v...
Hey guys after moving to another country, I had to change my payment details on spotify but itunes doesnt accept that and I got accepted on zmthe usual spotify side but cant download the apo again cause pf payment failure:/ ??? Really upset bout that...
Title says most of it. Since about 2 weeks ago random playlists from what looks like European countries have been added to my playlist and my usual playlists have disappeared. I'm writing this under my fb account, which should've been connected to my...
Hi Spotify users and admins, I have been subscribing to spotify for a couple of months, but last month it was cancelled. So I tried to renew it again, it said trouble with my bankcard. I have contacted my bank for online purchasing approval and they ...
When I try to upgrade to Premium, the option to pay with a credit card doesn't work. The spinning animation plays forever. The paypal option seems to work fine, but I don't have a paypal account. I've tried multiple times on both chrome and safari on...
Hi.Credit card was lost and I cancelled it, got a new one within a few days of Spotify doing its monthly charge. I think it took me a few days after the payment time to sort the situation out. I assume Spotify wanted to charge me a late fee for that....
How do I delete my Spotify account? Can someone please help me.
I was trying to go through with the discount process and it wouldn't let me go through with it but it charged me the $4.99.I'm a new student for spring 2016 at a junior college and if I'm paying for it, I'd like to be able to use it.
The problem is that I connected my Spotify Premium account to a Facebook account that I don't use. When I tried to connect the new one, I did the whole Facebook process but the account connected to my Spotify is still the old one. Is there any workar...
So I was recently charged by Spotify twice, of varying amounts. Once $5.39 and another $4.99 within two minutes of one another. This had happened when I tried to subscribe to the student discount page of Spotify, in which Spotify said that it had fai...
I'm frustrated because I was charged by Spotify when I tried to unsubscribe and their website wouldn't allow me to unsubscribe. Not only am I getting a charge that wanted to cancel but they suck at contact. I emailed them earlier today and they've ye...
Seems like someone hijaked my account....i got a message that i have installed spotify in more than 3 devices and only use it in my phone and pc. Help please