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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

292497 Views

529 replies

34 likes

Account
Free
  • 292497 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13699 Views

6 replies

11 likes

Security
  • 13699 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541555 Views

990 replies

115 likes

Account
  • 541555 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129683 Views

74 replies

12 likes

Account
Login
Premium
  • 129683 Views
  • 74 replies
  • 12 likes

Free month paid

Why does spotify charged me the first 30 days that should be free? 

Newbie

Why does spotify charged me the first 30 days that should be free? 

dezzeus

Casual Listener

353 Views

4 replies

0 likes

Account
Premium
  • 353 Views
  • 4 replies
  • 0 likes

Songs Playlist being replaced when Signed up for Sonos

Hello, I had 300 songs on my spotify songs playlist. Then I linked Sonos last night and added a couple of songs to the 'Songs' playlist. It seems to have overwritten by existing songs playlist - now I only have those 2 songs I added through Sonos. Pl...

Newbie

Hello,   I had 300 songs on my spotify songs playlist. Then I linked Sonos last night and added a couple of songs to the 'Songs' playlist.   It seems to have overwritten by existing son...

190 Views

0 replies

0 likes

Premium
  • 190 Views
  • 0 replies
  • 0 likes

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Newbie

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iranspotify

Music Fan

1109 Views

2 replies

0 likes

Other
Premium
Subscription
  • 1109 Views
  • 2 replies
  • 0 likes

Canceled subscription but still getting charged

I canceled my subscription over 2 months ago and I still have gotten charge. I need immediate help so that I can have it stop charging me and get my refund back!

Newbie

I canceled my subscription over 2 months ago and I still have gotten charge. I need  immediate help so that I can have it stop charging me and get my refund back!

OviiiOne

Community Legend

228 Views

1 replies

0 likes

Subscription
  • 228 Views
  • 1 replies
  • 0 likes

darse de baja

Hola!Quiero darme de baja y no lo consigo,me dice que la contraseña es incorrecta, solicito recuperar contraseña y pongo el email pero no recibo ningun correo, tampoco en spam. Llevo asi meses, pagando y ni siquiera tengo spotify instalado ya...Como ...

Newbie

Hola! Quiero darme de baja y no lo consigo,me dice que la contraseña es incorrecta, solicito recuperar contraseña y pongo el email pero no recibo ningun correo, tampoco en spam. Llevo asi meses, pag...

OviiiOne

Community Legend

702 Views

1 replies

0 likes

Premium
  • 702 Views
  • 1 replies
  • 0 likes

Solved!! I have been charged for a premium account when I cancelled

I got a 3 month spotify premium account for 99p, but do not use it enough, so cancelled, the 3 month subscription has come to an end, despite me cancelling £9.99 has been debitted from my account, can I have this refunded please.

Casual Listener

I got a 3 month spotify premium account for 99p, but do not use it enough, so cancelled, the 3 month subscription  has come to an end, despite me cancelling £9.99 has been debitted from my accou...

buckcfc

Casual Listener

829 Views

5 replies

0 likes

Subscription
  • 829 Views
  • 5 replies
  • 0 likes

Help - Change of country no premium

Hi all, I just moved back to Australia, but my spotify account was created in GB. Now, my premium has expire,d and I dont want to lose it, but to change my location to Australia I need premium but I no longer have a british credit card and it wont ac...

Newbie

Hi all,   I just moved back to Australia, but my spotify account was created in GB. Now, my premium has expire,d and I dont want to lose it, but to change my location to Australia I need premi...

Bittencourt

Spotify Star

244 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 244 Views
  • 1 replies
  • 0 likes

Subscription Problems

So around November I tried out the Premium for the 3 months trial and I liked it. But I don't have money to get the premium monthly and since in Febraury I didn't get charged I just thought I canceled it right. But now it says I'm free but got charge...

Casual Listener

So around November I tried out the Premium for the 3 months trial and I liked it. But I don't have money to get the premium monthly and since in Febraury I didn't get charged I just thought I cancele...

GreenPiratee19

Casual Listener

308 Views

2 replies

0 likes

Subscription
  • 308 Views
  • 2 replies
  • 0 likes

Don't want songs deleted

My spotify app on android is glitching so I think I need to uninstall it. If I uninstall then reinstall it, will the songs and playlists I've saved/created still be there? (Just saying I have regular free spotify, not premium)

Casual Listener

My spotify app on android is glitching so I think I need to uninstall it. If I uninstall then reinstall it, will the songs and playlists I've saved/created still be there? (Just saying I have regular...

juliannmo1221

Casual Listener

223 Views

2 replies

0 likes

Account
  • 223 Views
  • 2 replies
  • 0 likes

Can't update to student account - support not available

I want to update my premium subscription to a student account to start paying less but I can't!!! I keep getting this message!!! "Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer ...

Casual Listener

I want to update my premium subscription to a student account to start paying less but I can't!!! I keep getting this message!!!       "Unfortunately, there is no support at the mo...

KatesHere

Community Legend

470 Views

4 replies

0 likes

Premium
  • 470 Views
  • 4 replies
  • 0 likes

Account age

I would like to know when I made my account! 

Newbie

I would like to know when I made my account! 

KatesHere

Community Legend

1729 Views

1 replies

2 likes

Account
  • 1729 Views
  • 1 replies
  • 2 likes

Solved!! Double Billing

I have been billed twice on 3/2/16 for a single premium account. What do I need to do to fix this problem.

Newbie

I have been billed twice on 3/2/16 for a single premium account.  What do I need to do to fix this problem.

KatesHere

Community Legend

444 Views

1 replies

0 likes

Account
Premium
  • 444 Views
  • 1 replies
  • 0 likes

Cannot log in despite restarting and changing password :(

Hello, I wasn't able to log in this morning on my premium account on my ipod. Usually at night i turn off my device, turn it on in the morning and it is always connected. This morning it turned on normally as usual, but for some reasons it stopped pl...

Casual Listener

Hello,  I wasn't able to log in this morning on my premium account on my ipod.  Usually at night i turn off my device, turn it on in the morning and it is always connected.  This mo...

Bittencourt

Spotify Star

371 Views

4 replies

0 likes

Login
  • 371 Views
  • 4 replies
  • 0 likes

Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charge

Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.I've tried:- using multiple credit cards with the correct country- using paypal Still getting this issue:Oo...

Newbie

Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method. I've tried: - using multiple credit cards with the c...

leojo12

Casual Listener

604 Views

1 replies

0 likes

Premium
  • 604 Views
  • 1 replies
  • 0 likes

Can still only listen to songs 5 times after upgrade.

So i just bought a premium account and my songs that are flagged for listinging to 5 times before the upgrade are still not listenable telling me to buy or upgrade.how do i fix this?thx

Casual Listener

So i just bought a premium account and my songs that are flagged for listinging to 5 times before the upgrade are still not listenable telling me to buy or upgrade. how do i fix this? thx

dre273

Newbie

1731 Views

7 replies

0 likes

  • 1731 Views
  • 7 replies
  • 0 likes

downgrade family subscription

I have a family plan with myself and one other member. Now I want to downgrade back to the regular subscription and get rid of the family subscirption.How do I do this?

Newbie

I have a family plan with myself and one other member.   Now I want to downgrade back to the regular subscription and get rid of the family subscirption. How do I do this?

Daniel

Community Legend

425 Views

1 replies

0 likes

Account
Premium
Subscription
  • 425 Views
  • 1 replies
  • 0 likes

Renovación de suscripción

Hi!I have problems to suscribeSuddenly I recieved a mail, saying that you cant charge this month and they had have to cancel my subscription.I dont know why, my credit card is available and had enough money to pay, I tried with two different cards an...

Newbie

Hi! I have problems to suscribe Suddenly I recieved a mail, saying that you cant charge this month and they had have to cancel my subscription. I dont know why, my credit card is available and had...

driveflanger

Community Legend

275 Views

1 replies

0 likes

Account
Premium
Subscription
  • 275 Views
  • 1 replies
  • 0 likes

Subscribed, but not getting Premium?

I tried to subscribe to Premium Student but when I tried to sign up it gave me an error saying that something went wrong. So I tried again and I got the same error so I gave up at that point. However, my account was charged twice so I assumed that th...

Newbie

I tried to subscribe to Premium Student but when I tried to sign up it gave me an error saying that something went wrong. So I tried again and I got the same error so I gave up at that point. However...

KatesHere

Community Legend

189 Views

1 replies

0 likes

Account
  • 189 Views
  • 1 replies
  • 0 likes

Canceled my subscription and my subscription was still renewed

I canceled my 3 month subscription in the middle of January so that i would no longer be charged for the Premium service since i no longer use the app very much and would be happy with the free service. Today, i was charged for the subscription renew...

Newbie

I canceled my 3 month subscription in the middle of January so that i would no longer be charged for the Premium service since i no longer use the app very much and would be happy with the free servi...

Jordi

Community Legend

268 Views

1 replies

0 likes

Free
Premium
Subscription
  • 268 Views
  • 1 replies
  • 0 likes

Solved!! Won't Process Payment

I have the money in my account, my card isn't declined , but it won't process the payment it keeps saying there is something wrong with my card and there isn't

Casual Listener

I have the money in my account, my card isn't declined , but it won't process the payment it keeps saying there is something wrong with my card and there isn't

MattSuda

Spotify Star

4874 Views

3 replies

0 likes

Premium
  • 4874 Views
  • 3 replies
  • 0 likes