Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4818 Views
  • 1 replies
  • 9 likes
  • Security
  • 4818 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 466869 Views
  • 976 replies
  • 111 likes
  • Account
  • 466869 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206169 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206169 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 115059 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 115059 Views
  • 72 replies
  • 12 likes

Connecting used facebook acount to current account.

I have problem. For last year or so I used spotify on my two devices but because I used free version I have normal account on desktop and facebook acount on phone. Now I upgraded my account and I would like to combine them together. However I can't d...

  • Newbie
  • I have problem. For last year or so I used spotify on my two devices but because I used free version I have normal account on desktop and facebook acount on phone. Now I upgraded my account and I wou...
  • 132 Views
  • 0 replies
  • 0 likes
  • Account
  • 132 Views
  • 0 replies
  • 0 likes

Solved!! Create a playlist for spotify?

Is it possible to create a playlist with a custom "thumbnail" like the official ones?

  • Newbie
  • Is it possible to create a playlist with a custom "thumbnail" like the official ones?
  • MauriceMV
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • Other
  • 256 Views
  • 1 replies
  • 0 likes

Solved!! Account disappeared

When I tried to login this morning Spotify didn't recognised my username and password. So I tried the password reset option but when i try to submit it says it doesn't know my email adres. Someone who recognise this problem?

  • Newbie
  • When I tried to login this morning Spotify didn't recognised my username and password. So I tried the password reset option but when i try to submit it says it doesn't know my email adres. Someone wh...
  • MauriceMV
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 317 Views
  • 1 replies
  • 0 likes

I do not receive any notifications, from people following me, nor from people following my playlists

I have heard Spotify controls the amount of notifications, but I don't follow any artsists nor playlists and these would be the only notifications I get.I didn't even remember notifications existed due to the fact that I haven't gotten them for a lon...

  • Newbie
  • I have heard Spotify controls the amount of notifications, but I don't follow any artsists nor playlists and these would be the only notifications I get. I didn't even remember notifications existed...
  • 161 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 161 Views
  • 0 replies
  • 0 likes

No podcasts

I just updated my Spotify on my iPhone 6 (5.0.0.992) yet No podcasts. When I click the menu I still only get 4 options: Search, Browse, Radio am Your Library. I was holding on to my Spotify in hopes of getting podcasts now I'm not sure I even want th...

  • Newbie
  • I just updated my Spotify on my iPhone 6 (5.0.0.992) yet No podcasts. When I click the menu I still only get 4 options: Search, Browse, Radio am Your Library. I was holding on to my Spotify in hopes ...
  • 243 Views
  • 0 replies
  • 0 likes
  • Other
  • 243 Views
  • 0 replies
  • 0 likes

Cosmote-not able to upgrade my account through spotify-facebook deleted account

Hello, I just upgraded my account with Cosmote so as to enable the premium usage of Spotify. However I cannot find an option on Spotify Website so as to enable the premium membership. Could you please come up with a solution? Furthermore, I was in th...

  • Newbie
  • Hello,    I just upgraded my account with Cosmote so as to enable the premium usage of Spotify. However I cannot find an option on Spotify Website so as to enable the premium membership. ...
  • 180 Views
  • 0 replies
  • 0 likes
  • Premium
  • 180 Views
  • 0 replies
  • 0 likes

Someone else using my account

HI, I found last night that someone else was using my account. His phone was called The Boss and this **bleep** removed all my playlists and replaced them with hip hop one. I reset my password on facebook and spotify and shut down the other devices a...

  • Regular
  • HI, I found last night that someone else was using my account. His phone was called The Boss and this **bleep** removed all my playlists and replaced them with hip hop one. I reset my password on fac...
  • stefd1
  • Regular
  • 197 Views
  • 2 replies
  • 0 likes
  • Account
  • 197 Views
  • 2 replies
  • 0 likes

My account is still connected to Telia

I have closed my acconut with Telia. My account should be downgraded to free for more than 2 months ago. It still says connected to Telia when i log in on Spotify. Telia is not helping all. What to to?

  • Newbie
  • I have closed my acconut with Telia. My account should be downgraded to free for more than 2 months ago. It still says connected to Telia when i log in on Spotify. Telia is not helping all. What...
  • 143 Views
  • 0 replies
  • 0 likes
  • Account
  • 143 Views
  • 0 replies
  • 0 likes

Problem with Switch form free to Premium

Hey Guys,Spotify asked me to repost here my Problem, so here we go:At 19th february i changed from Spotify free to spotify premium.When i looked at my phone (Samsung Galaxy S 5), there where no problems, it switched immediately.But at my Laptop it st...

  • Newbie
  • Hey Guys, Spotify asked me to repost here my Problem, so here we go: At 19th february i changed from Spotify free to spotify premium. When i looked at my phone (Samsung Galaxy S 5), there wher...
  • user-removed
  • Not applicable
  • 161 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 161 Views
  • 1 replies
  • 0 likes

I Can´t pay the premium service

hello i´m trying to upgrade mi account to premium since 15 days with two diferent bank cards and spotify alwas say the same, your payment partner have a bad day o something similar, i create a new profile to try again and the result was the same. hav...

  • Newbie
  • hello i´m trying to upgrade mi account to premium since 15 days with two diferent bank cards and spotify alwas say the same, your payment partner have a bad day o something similar, i create a new pr...
  • 183 Views
  • 0 replies
  • 0 likes
  • Account
  • 183 Views
  • 0 replies
  • 0 likes

Album not available anymore

Anyone know why an album that was previously available, is not anymore? Used to listen quite often to Freedon Hawk's Into Your Mind, but now I can(t find it amymore in the band's album list!It's such a great record. I would love to have it back. Chee...

  • Casual Listener
  • Anyone know why an album that was previously available, is not anymore?   Used to listen quite often to Freedon Hawk's Into Your Mind, but now I can(t find it amymore in the band's album list!...
  • 134 Views
  • 0 replies
  • 0 likes
  • Account
  • 134 Views
  • 0 replies
  • 0 likes

English audible books in Germany

Hi! I am using spotify in Germany. Is it possible to access english audible books from here?

  • Newbie
  • Hi! I am using spotify in Germany. Is it possible to access english audible books from here?
  • 224 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 224 Views
  • 0 replies
  • 0 likes

Not receiving password for devices

I have tried twice in the last 3 days to set my password for my other devices. I haven't received the email even though both times it said the email was sent.

  • Casual Listener
  • I have tried twice in the last 3 days to set my password for my other devices. I haven't received the email even though both times it said the email was sent.
  • towerism
  • Casual Listener
  • 236 Views
  • 2 replies
  • 0 likes
  • Account
  • 236 Views
  • 2 replies
  • 0 likes

I can't change my country

Hello,I'm a free user and apparently when I created my account long ago I ignored the "Country" field so it stayed as USA. But really, I created it this account in Puerto Rico and I have never moved since (I'm still living here). But when I went to e...

  • Casual Listener
  • Hello, I'm a free user and apparently when I created my account long ago I ignored the "Country" field so it stayed as USA. But really, I created it this account in Puerto Rico and I have never move...
  • KatesHere
  • Community Legend
  • 375 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 375 Views
  • 3 replies
  • 0 likes

ughhhh

Is it possible to change from Facebook login to just a regular login?

  • Newbie
  • Is it possible to change from Facebook login to just a regular login?
  • 167 Views
  • 0 replies
  • 0 likes
  • Login
  • 167 Views
  • 0 replies
  • 0 likes

Family Subscriptions Problem

Greatings, I have a problem with Family Subscriptions, I'm trying to pay the plan, but it doesn't let me do that... So, Can Support team fix this problem?

spotify_premium.PNG
  • Regular
  • Greatings, I have a problem with Family Subscriptions, I'm trying to pay the plan, but it doesn't let me do that... So, Can Support team fix this problem?  
  • ambigus9
  • Regular
  • 171 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 171 Views
  • 2 replies
  • 0 likes

It charged my account twice and still no premium

I was doing the student one and it charged my account twice . but wheres the premium if i paid.. This is crazy that i cant get anyone to respond.. I want my money returned to my account

  • Casual Listener
  • I was doing the student one and it charged my account twice . but wheres the premium if i paid.. This is crazy that i cant get anyone to respond.. I want my money returned to my account
  • 110 Views
  • 0 replies
  • 0 likes
  • Premium
  • 110 Views
  • 0 replies
  • 0 likes

Recently played songs are hidden

When anyone searches my profile they can see my public playlists but not my recently plates artists. Why? When I search for them I can see their recently played artists. Mine just don't show up. I do not have this feature turned off. How do I fix it?

  • Newbie
  • When anyone searches my profile they can see my public playlists but not my recently plates artists. Why? When I search for them I can see their recently played artists. Mine just don't show up. I do...
  • 214 Views
  • 0 replies
  • 0 likes
  • Account
  • 214 Views
  • 0 replies
  • 0 likes

Unable to login to app but can login on website

Hi, I can no longer log in to the iPad app but logging into the website works. I've tried reinstalling but it didn't help. I'm on a premium sub. How can I resolve this issue? thanks.

  • Visitor
  • Hi,     I can no longer log in to the iPad app but logging into the website works. I've tried reinstalling but it didn't help. I'm on a premium sub.    How can I resolve this ...
  • 115 Views
  • 0 replies
  • 0 likes
  • Login
  • 115 Views
  • 0 replies
  • 0 likes

Changing Discover Weekly Picture

This subject has been discussed many times in the past and no real solution exists. I've tried the solution in this thread. It doesn't work. Why do I bother paying a monthly fee to a company that refuses to fix a tiny problem like this? Seriously, pr...

  • Newbie
  • This subject has been discussed many times in the past and no real solution exists. I've tried the solution in this thread. It doesn't work. Why do I bother paying a monthly fee to a company tha...
  • 150 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 150 Views
  • 0 replies
  • 0 likes