Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Rising Star 3
3 weeks ago
357 Views
0 replies
6 likes
Security

357 Views
0 replies
6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
a week ago
Faithless2o
Regular
438869 Views
970 replies
108 likes
Account

438869 Views
970 replies
108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1194876 Views
119 replies
116 likes
Account

1194876 Views
119 replies
116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-07-25 1:55:12 PM
Hobbit70
Visitor
106703 Views
70 replies
11 likes
Account
Login
Premium

106703 Views
70 replies
11 likes

Premium account

I have been a premium account holder for over a year, and my credit card is credited every month. However my account setting show that I have spotify free. Why?

tishad
Newbie
I have been a premium account holder for over a year, and my credit card is credited every month. However my account setting show that I have spotify free. Why?
2016-02-15 2:54:01 AM
2016-02-15 3:33:00 AM
kbrooksc
Community Legend
134 Views
1 replies
0 likes
Account

134 Views
1 replies
0 likes

Can't log into my account

I tried logging into my account and when I put my username it says that my account doesn't exist.

user-removed
Visitor
I tried logging into my account and when I put my username it says that my account doesn't exist.
2016-02-14 11:39:09 PM
2016-02-14 12:47:31 AM
Bittencourt
Spotify Star
223 Views
3 replies
0 likes
Premium

223 Views
3 replies
0 likes

Created account with Facebook, email is nonexistent

Hello everyone.I created my account using Facebook for a couple of years ago, and now I would like to be sure that all of my information is correct on my account. But I cannot change anything because I cannot remember my password (in fact, I can´t ev...

Celhan
Casual Listener
Hello everyone. I created my account using Facebook for a couple of years ago, and now I would like to be sure that all of my information is correct on my account. But I cannot change anything bec...
2016-02-14 10:17:20 PM
2016-02-14 10:47:03 PM
kbrooksc
Community Legend
184 Views
1 replies
0 likes
Account
Login
Security

184 Views
1 replies
0 likes

Connecting to Facebook

Hi, I'm just trying to link my Spotify account onto my Facebook, but when I try to do that it tells me that my Facebook is already linked to another account. How can I transfer accounts?

tayb244
Newbie
Hi, I'm just trying to link my Spotify account onto my Facebook, but when I try to do that it tells me that my Facebook is already linked to another account. How can I transfer accounts?
2016-02-14 9:12:17 PM
2016-02-14 10:35:13 PM
kbrooksc
Community Legend
178 Views
1 replies
0 likes
Account
Other

178 Views
1 replies
0 likes

Spotify keeps charging Premium despite cancellation

I cancelled my Premium account but every month Spotify is taking the money but my account only allows the "free" level access.There is no access to the "help" button on the website and no "contact us" button either. Hmmmm......

roger216
Casual Listener
I cancelled my Premium account but every month Spotify is taking the money but my account only allows the "free" level access. There is no access to the "help" button on the website and no "contact ...
2016-02-12 11:47:41 PM
2016-02-14 10:02:23 PM
roger216
Casual Listener
235 Views
2 replies
0 likes
Account

235 Views
2 replies
0 likes

Holiday premium deal - globe telecom

if i pay for 1 month of premium through globe telecom will i be able to get the holiday premium deal? or do i only get it if i pay through credit card?

-----
Newbie
if i pay for 1 month of premium through globe telecom will i be able to get the holiday premium deal? or do i only get it if i pay through credit card?
2014-12-18 1:20:44 AM
2016-02-14 9:14:22 PM
adrianvasquez61
Newbie
364 Views
1 replies
1 likes

364 Views
1 replies
1 likes

FAQ: Questions and Answers about Spotify

I pay everey month for spotify premium but i have just free! Which started after I had canceled my Facebook profile. What can i do???I have already logged out and logged back in. Have already uninstalled and reinstalled.

KateBlack06
Newbie
I pay everey month for spotify premium but i have just free! Which started after I had canceled my Facebook profile. What can i do???I have already logged out and logged back in. Have already uninsta...
2016-02-14 3:03:31 PM
2016-02-14 8:23:47 PM
kbrooksc
Community Legend
721 Views
1 replies
0 likes
Other

721 Views
1 replies
0 likes

double payment

This month ( february) Spotify charged my credit card two times. How can I get my money back?

ansasamu
Newbie
This month ( february) Spotify charged my credit card two times. How can I get my money back?
2016-02-14 4:18:44 PM
2016-02-14 8:23:30 PM
kbrooksc
Community Legend
216 Views
1 replies
0 likes
Account

216 Views
1 replies
0 likes

student discount for high school student in Germany

Hi, I attend the Theresien-Gymnasium in Munich in 10th grade and would like to switch to the student discout premium subscription. During the registration for the student discount I got a list with german high schools known to spotify (unidays) but m...

irena_333
Newbie
Hi, I attend the Theresien-Gymnasium in Munich in 10th grade and would like to switch to the student discout premium subscription. During the registration for the student discount I got a li...
2016-02-14 5:51:16 PM
2016-02-14 8:23:09 PM
kbrooksc
Community Legend
130 Views
1 replies
0 likes
Premium
Subscription

130 Views
1 replies
0 likes

Spotify Frustration

I really enjoy my new year long subscription, but I am very annoyed right now with how the login process works. For some reason Spotify forces me to log into facebook in order to use it. Since I don't want to be forced to log in I am trying to find a...

NicoleStitch
Newbie
I really enjoy my new year long subscription, but I am very annoyed right now with how the login process works. For some reason Spotify forces me to log into facebook in order to use it. Since I don'...
2016-02-14 6:19:26 PM
2016-02-14 8:22:23 PM
kbrooksc
Community Legend
195 Views
1 replies
0 likes
Account

195 Views
1 replies
0 likes

I've paid for premium, but it's not applied to my account.

I keep getting a monthly notification from PayPal confirming that I'm paying for premium, but it's not applied to my account.I'm guessing those payments are on a different account, possibly one with an incorrect email as I've never received a receipt...

Stry75
Newbie
I keep getting a monthly notification from PayPal confirming that I'm paying for premium, but it's not applied to my account. I'm guessing those payments are on a different account, possibly one w...
2016-02-14 6:35:35 PM
2016-02-14 8:21:14 PM
kbrooksc
Community Legend
143 Views
1 replies
0 likes
Premium
Subscription

143 Views
1 replies
0 likes

Unable to log into app

Hi I have been unable to log into the app on my iPad pro and iPhone. I can log onto my account through safari but the app keeps saying that the login failed and asking if I have an account - I have tried deleting and reloading the app as well as rese...

Casper81
Casual Listener
Hi I have been unable to log into the app on my iPad pro and iPhone. I can log onto my account through safari but the app keeps saying that the login failed and asking if I have an account - I have t...
2016-02-14 4:43:33 PM
2016-02-14 7:12:35 PM
Nico
Community Legend
235 Views
3 replies
0 likes
Account
Login

235 Views
3 replies
0 likes

i want my account delted

i just need it delted and i cant figure out how to

user-removed
Visitor
i just need it delted and i cant figure out how to
2015-03-06 1:33:42 AM
2016-02-14 2:43:01 PM
Klaudiaaa
Newbie
213 Views
2 replies
0 likes
Account

213 Views
2 replies
0 likes

Premium enabled in Account Overview but not in App (iOS) or on PC (Windows 10)

Hi, I've got a rather strange problem since last thursday, where Spotify shows that I am premium enable but I can't use it as such in the desktop client nor my moble phone. Screenshot attached - any help?

arcas_che
Casual Listener
Hi, I've got a rather strange problem since last thursday, where Spotify shows that I am premium enable but I can't use it as such in the desktop client nor my moble phone. Screensh...
2016-02-14 12:30:15 PM
2016-02-14 1:30:48 PM
arcas_che
Casual Listener
212 Views
2 replies
0 likes
Free
Premium
Subscription

212 Views
2 replies
0 likes

How can I cancel my premium

Hi,How can I cancel my premium cause i want to try their free trial but they will charged me.. and if i will not cancel it they will charged it to me monthly

jendagohoy
Newbie
Hi, How can I cancel my premium cause i want to try their free trial but they will charged me.. and if i will not cancel it they will charged it to me monthly
2016-02-14 1:20:10 PM
2016-02-14 1:29:23 PM
Dreadlord
Community Legend
154 Views
1 replies
0 likes
Account
Premium

154 Views
1 replies
0 likes

Charged but not qualified

I didn't read everything when it came to Spotify student. I thought it was for all students. I was charged $5.29 just for writing my card number down. I don't qualify but I was still charged. How can I get my money back?

Cath071
Newbie
I didn't read everything when it came to Spotify student. I thought it was for all students. I was charged $5.29 just for writing my card number down. I don't qualify but I was still charged. How can...
2016-02-14 5:43:40 AM
2016-02-14 11:58:03 AM
Dreadlord
Community Legend
164 Views
1 replies
0 likes
Account

164 Views
1 replies
0 likes

Don't know when subscription ends!

I have the student discount for 4.99 a month. But I'm not sure how long I have that till! I went on my account and it doesn't say when it ends. All it tells me is the next time (next month) it will charge me the 4.99 to renew. Help please!

xokaylanicole
Newbie
I have the student discount for 4.99 a month. But I'm not sure how long I have that till! I went on my account and it doesn't say when it ends. All it tells me is the next time (next month) it will c...
2016-02-14 11:32:48 AM
2016-02-14 11:49:11 AM
Dreadlord
Community Legend
176 Views
1 replies
0 likes
Subscription

176 Views
1 replies
0 likes

Solved!! paid for 3 months of premium for the price of one, FALSE advertising

Hi there dear Spotify! I have been a customer since you started up, and started my full premium account just some days after. This is one of my Key apps/programs on my computer. I use this while i continue studdy and listen to on work. Now i cant do ...

djrobbe18
Casual Listener
Hi there dear Spotify! I have been a customer since you started up, and started my full premium account just some days after. This is one of my Key apps/programs on my computer. I use this w...
2016-02-09 8:09:20 PM
2016-02-14 11:15:35 AM
djrobbe18
Casual Listener
2101 Views
7 replies
0 likes
Account
Premium
Subscription

2101 Views
7 replies
0 likes

Cant pay for spotify premium

Im trying to pay for spotify student but when i go to the payment my card keeps getting rejected. ive called my bank and they said its comepletly fine, my card is well within the dates of expiration, i actually have 2 more years on this card. but not...

kwebber3210
Regular
Im trying to pay for spotify student but when i go to the payment my card keeps getting rejected. ive called my bank and they said its comepletly fine, my card is well within the dates of expiration,...
2016-01-31 8:49:59 PM
2016-02-14 9:02:47 AM
kwebber3210
Regular
521 Views
5 replies
0 likes
Account

521 Views
5 replies
0 likes

Solved!! Premium subscription become free automatically

I am on premium since day one. Can I know why is my account being changed to FREE automatically?? I have no problem with my subscription until today. Please also note that I have paid for my premium. Last payment was as per below: Receipt for order 8...

juanitaooi
Regular
I am on premium since day one. Can I know why is my account being changed to FREE automatically?? I have no problem with my subscription until today. Please also note that I have paid ...
2016-02-03 3:50:13 PM
2016-02-14 6:11:39 AM
juanitaooi
Regular
3207 Views
9 replies
0 likes
Account
Login
Premium
Subscription

3207 Views
9 replies
0 likes

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