Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154956 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154956 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10535 Views
  • 3 replies
  • 10 likes
  • Security
  • 10535 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505632 Views
  • 985 replies
  • 112 likes
  • Account
  • 505632 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124284 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124284 Views
  • 74 replies
  • 12 likes

Weird thiings after switching country.

Hi! I`ve subsribed to Spotify in Hungary a while ago and saved a lot of tracks to my songs folder by hitting the plus sign, but after I moved to London, UK and switched my account to a UK account all of my songs are gone and wierder than that I`ve go...

  • Newbie
  • Hi!   I`ve subsribed to Spotify in Hungary a while ago and saved a lot of tracks to my songs folder by hitting the plus sign, but after I moved to London, UK and switched my account to a UK ac...
  • kbrooksc
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 179 Views
  • 1 replies
  • 0 likes

Upgraded with Spotify Student Discount

Hey, can somebody from the Spotify team help me out with this? -This past weekend, as I saw my three months of Spotify Premium coming to an end, I decided to subscribe for a year after seeing the Spotify Student Discount. I went through with the subs...

  • Newbie
  • Hey, can somebody from the Spotify team help me out with this? - This past weekend, as I saw my three months of Spotify Premium coming to an end, I decided to subscribe for a year after seeing the...
  • kbrooksc
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 230 Views
  • 1 replies
  • 0 likes

Unlink fb account

I've looked at posts here for unlinking a facebook account and I saw in the help section about how to unlink... the only problem is that there's not an unlink button when I go into Edit Preferences. I think I created my spotify account with my facebo...

  • Newbie
  • I've looked at posts here for unlinking a facebook account and I saw in the help section about how to unlink... the only problem is that there's not an unlink button when I go into Edit Preferen...
  • kbrooksc
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 165 Views
  • 1 replies
  • 0 likes

MY ACCOUNT COMPROMISED

My account was compromised and they deleted some playlists and I got logged off. I can't save offline anymore because 3 other users are on from different countries. My account was definitely leaked. I changed the password but I still can't recover pl...

  • Newbie
  • My account was compromised and they deleted some playlists and I got logged off. I can't save offline anymore because 3 other users are on from different countries. My account was definitely leaked. ...
  • 110 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 110 Views
  • 0 replies
  • 0 likes

My creditcard has been high jacked - waiting for new one but my payment to Spotify can't go through

I get the messade that you can't get debut me of my monthly payment. My creditcard has Bern high jacked and I'm waiting on my new vars. Also,I'm abroad and I won't be able to change creditcard nr until I'm home (earliest 20160306). Ok to wait with ch...

  • Casual Listener
  • I get the messade that you can't get debut me of my monthly payment. My creditcard has Bern high jacked and I'm waiting on my new vars. Also,I'm abroad and I won't be able to change creditcard nr unt...
  • massingbrass
  • Casual Listener
  • 131 Views
  • 1 replies
  • 0 likes
  • Account
  • 131 Views
  • 1 replies
  • 0 likes

My account has been hacked/blocked

Hello, I was using Spotify normally just yesterday, but when I tried to start the app on my phone today it prompted my login credentials. But the app gave me an error number 3 and said that the login information was wrong, which were just working yes...

  • Newbie
  • Hello, I was using Spotify normally just yesterday, but when I tried to start the app on my phone today it prompted my login credentials. But the app gave me an error number 3 and said that the login...
  • 229 Views
  • 0 replies
  • 0 likes
  • Login
    Security
  • 229 Views
  • 0 replies
  • 0 likes

Wrong Song Title

I noticed that on the Bee Gees' To Whom It May Concern album, the second track, "We Lost the Road" is titled "Haunted House." Is there a way to change the title?

  • Casual Listener
  • I noticed that on the Bee Gees' To Whom It May Concern album, the second track, "We Lost the Road" is titled "Haunted House." Is there a way to change the title? 
  • penna29
  • Casual Listener
  • 202 Views
  • 2 replies
  • 0 likes
  • 202 Views
  • 2 replies
  • 0 likes

Student discount but just paid full price for a month

Hi I've just paid for a months suspcription, after having 3 months for 99p. Didn't realise it was 3 months already and the payment went out of my paypal account the other day. If i was to sign up to a student account will it debit me another £4.99 or...

  • Newbie
  • Hi I've just paid for a months suspcription, after having 3 months for 99p. Didn't realise it was 3 months already and the payment went out of my paypal account the other day. If i was to sign up to ...
  • MattSuda
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • Account
  • 194 Views
  • 1 replies
  • 0 likes

Paid for premium but my subscription is still on FREE, how to fix this?

I paid for a 6 months premium via Metrobank direct to Dragonpay and reeived an email that says they received my payment and my status is SUCCESS. But why is my account still in FREE? I can't access my playlists since I can't put it in offline mode be...

  • Newbie
  • I paid for a 6 months premium via Metrobank direct to Dragonpay and reeived an email that says they received my payment and my status is SUCCESS. But why is my account still in FREE? I can't access m...
  • MattSuda
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • Premium
  • 228 Views
  • 1 replies
  • 0 likes

Free songs

I started the 3 month .99 cents,,ok,,,so my 3 months run out and half the free songs in my collection won't play,,over half the songs liked from radio won't play...really dissapointed and ******* pissed off,,,****heads,,Taylor Swift was right!!!!

  • Newbie
  • I started the 3 month .99 cents,,ok,,,so my 3 months run out and half the free songs in my collection won't play,,over half the songs liked from radio won't play...really dissapointed and ******* pis...
  • MattSuda
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • Other
  • 174 Views
  • 1 replies
  • 0 likes

All account information deleted

Hey people, Yesterday I logged into my spotify account and all my songs and playlists were deleted. Then, today morning I was logged out of all the devices. Then, I changed my password and logged in again and I don't have any songs that I used to lis...

  • Newbie
  • Hey people,   Yesterday I logged into my spotify account and all my songs and playlists were deleted. Then, today morning I was logged out of all the devices. Then, I changed my password and l...
  • MattSuda
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 172 Views
  • 1 replies
  • 0 likes

Dar de baja suscripcion

Hola, estoy pagando con mi tarjeta de credito a un tercero (otra persona) spotify y ya no quiero hacerlo más. La cuestion es que desconozco el email y contraseña que esta usa y ya no tengo contacto c el. Como puedo hacer para darme de baja. espero pu...

  • Newbie
  • Hola, estoy pagando con mi tarjeta de credito a un tercero (otra persona) spotify y ya no quiero hacerlo más. La cuestion es que desconozco el email y contraseña que esta usa y ya no tengo contacto c...
  • MattSuda
  • Spotify Star
  • 579 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 579 Views
  • 1 replies
  • 0 likes

Locked out of my premium account no access to email

I upgraded to spotify premium on my work computer and did not realize that I was signed in to spotify using my old work email address. I disabled the facebook connection on my desktop because I didn't want to get in trouble for work. Now I have no wa...

  • Newbie
  • I upgraded to spotify premium on my work computer and did not realize that I was signed in to spotify using my old work email address. I disabled the facebook connection on my desktop because I didn'...
  • MattSuda
  • Spotify Star
  • 1649 Views
  • 1 replies
  • 0 likes
  • Login
  • 1649 Views
  • 1 replies
  • 0 likes

Student Spotify Premium not working

The card I used was billed twice, I'm assuming for the first and last month, and I do not have spotity pro. I've tried logging out and back in, and I've checked my subscription tab and it says I'm not subscribed. Please help.

  • Newbie
  • The card I used was billed twice, I'm assuming for the first and last month, and I do not have spotity pro. I've tried logging out and back in, and I've checked my subscription tab and it says I'm no...
  • MattSuda
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 304 Views
  • 1 replies
  • 0 likes

Paid for student premium pass but it doesn't work

I tried to get the student premium pass a couple of times and it says that it doesn't work because I'm not a valid student, but I am. And now when look at my account it has drawn money from my account 3 times and it still doesn't work..

  • Newbie
  • I tried to get the student premium pass a couple of times and it says that it doesn't work because I'm not a valid student, but I am. And now when look at my account it has drawn money from my accoun...
  • MattSuda
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 211 Views
  • 1 replies
  • 0 likes

Didn't Sign Up for Family Plan, Want to go back to Regular Premium?

I logged into my accoutn today and it said that I am now under a family plan.But I never signed up for it? How do I change that???I just want regular Premium.

  • Newbie
  • I logged into my accoutn today and it said that I am now under a family plan. But I never signed up for it? How do I change that??? I just want regular Premium.
  • MattSuda
  • Spotify Star
  • 339 Views
  • 1 replies
  • 0 likes
  • Premium
  • 339 Views
  • 1 replies
  • 0 likes

Charged 5.24 and received no premium, can't remove payment method

I'm getting pretty sick of Spotify charging my card repeatedly. I have been charged 5 dollars, my last five dollars mind you, and I don't have or want Spotify Premium. If my card isn't reimbursed promptly, I will be taking matters into legal hands. I...

  • Newbie
  • I'm getting pretty sick of Spotify charging my card repeatedly.   I have been charged 5 dollars, my last five dollars mind you, and I don't have or want Spotify Premium. If my card isn't reimb...
  • MattSuda
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • Premium
  • 202 Views
  • 1 replies
  • 0 likes

My payment for premium went through yet I still don't have it.

I have the reference number and everything. My subscription still says that I am on free.

  • Newbie
  • I have the reference number and everything.  My subscription still says that I am on free.
  • MattSuda
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 188 Views
  • 1 replies
  • 0 likes

My subscriptions date is wrong.

My first pay date is 28.1.2016 and finished subscriptions date 28.2.2016.Automitically pay is cancelled by credit card and im pay today 1 month premium so today 1.3.2016 and that spotify says : your subscriptions finish 29.3.2016 but why ? it's not 1...

  • Newbie
  • My first pay date is 28.1.2016 and finished subscriptions date 28.2.2016.Automitically pay is cancelled by credit card and im pay today 1 month premium so today 1.3.2016 and that spotify says : your ...
  • OviiiOne
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 208 Views
  • 1 replies
  • 0 likes

Solved!! Grace period of a premium account

Hi! How much is the grace period for an account? I'm currently using premium for a while now, but yesterday was the payment day and unfortunately there was no money on my bank account. However I do not want to lose any content of my account, and I wi...

  • Newbie
  • Hi!   How much is the grace period for an account? I'm currently using premium for a while now, but yesterday was the payment day and unfortunately there was no money on my bank account. Howev...
  • MattSuda
  • Spotify Star
  • 6919 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 6919 Views
  • 2 replies
  • 0 likes