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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2934 Views
  • 0 replies
  • 8 likes
  • Security
  • 2934 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 455591 Views
  • 973 replies
  • 109 likes
  • Account
  • 455591 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1202015 Views
  • 119 replies
  • 116 likes
  • Account
  • 1202015 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110271 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110271 Views
  • 72 replies
  • 12 likes

Trouble canceling Premium Trial Subscription

My Premium trial subscription ends soon and I want to cancel it, but when I log in and go to the Subscriptions page there is no option to cancel. The only option is to Subscribe, which is confusing, because I am already subscribed.Please help. Thank ...

  • Newbie
  • My Premium trial subscription ends soon and I want to cancel it, but when I log in and go to the Subscriptions page there is no option to cancel. The only option is to Subscribe, which is confusing, ...
  • LordRollin
  • Community Legend
  • 146 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 146 Views
  • 2 replies
  • 0 likes

Solved!! End family plan

I want to terminate My family plan but when I try My premium subskription terminates instead.

  • Casual Listener
  • I want to terminate My family plan but when I try My premium subskription terminates instead.
  • LordRollin
  • Community Legend
  • 441 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
  • 441 Views
  • 5 replies
  • 0 likes

Solved!! Can't Find Payment Details

Hello, I need to change my payment details as my credit card information has changed. However, when I got to the subscritpion page, I am not able to change anything as it only shows that I am premium and when my payment will renew. Can you please ass...

  • Newbie
  • Hello,   I need to change my payment details as my credit card information has changed. However, when I got to the subscritpion page, I am not able to change anything as it only shows that I a...
  • 1141187612
  • Newbie
  • 2926 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 2926 Views
  • 2 replies
  • 0 likes

Student discount charges

How can I fix or contact Spotify? I upgraded to the student discount and l received my receipt for my subscription. I then look at my bank statement and saw they had charged me 2 more times for the same subscription! How can I fix this and get my mon...

  • Newbie
  • How can I fix or contact Spotify? I upgraded to the student discount and l received my receipt for my subscription. I then look at my bank statement and saw they had charged me 2 more times for the s...
  • driveflanger
  • Community Legend
  • 173 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
  • 173 Views
  • 1 replies
  • 1 likes

Solved!! Reproducir canciones

Por que no puedo reproducir algunas canciones me aparecen en gris

  • Casual Listener
  • Por que no puedo reproducir algunas canciones me aparecen en gris 😞
  • iZarw
  • Casual Listener
  • 417 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
  • 417 Views
  • 2 replies
  • 0 likes

why do I pay 12.99 a month and not 9.99?

I just realized everyone I know who has spotify premium pays 9.99 a month but I've always paid 12.99 a month. It even says when you sign up 9.99. how do I get this corrected if anyone knows?? There is no help to contact anyone at Spotify

  • Newbie
  • I just realized everyone I know who has spotify premium pays 9.99 a month but I've always paid 12.99 a month. It even says when you sign up 9.99. how do I get this corrected if anyone knows...
  • Nico
  • Community Legend
  • 3692 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 3692 Views
  • 1 replies
  • 0 likes

Solved!! Recover Playlist from Old Account

Hi, I recently switched from a facebook linked account to an account based off of my email. However, that facebook account has been deactivated so I no longer have access to the playlists on that profile. Is there anyway I can still recover those? Th...

  • Casual Listener
  • Hi,   I recently switched from a facebook linked account to an account based off of my email. However, that facebook account has been deactivated so I no longer have access to the playlists on...
  • JSoy
  • Casual Listener
  • 697 Views
  • 2 replies
  • 0 likes
  • Account
  • 697 Views
  • 2 replies
  • 0 likes

Can't login to Spotify from iPhone when off WiFi

I have a Spotify Premium account and last August I bought a new iPhone 6s to replace my old iPhone 5s. I noticed that I was still able to use Spotify on my phone while at the house and on WiFi, but when I would try to use Spotify in the car, Spotify ...

  • Casual Listener
  •     I have a Spotify Premium account and last August I bought a new iPhone 6s to replace my old iPhone 5s.  I noticed that I was still able to use Spotify on my phone while at the ho...
  • 277 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 277 Views
  • 0 replies
  • 0 likes

Account was deactivated?

My account was deactivated because of a chargeback on my account. The chargeback was issued because Spotify randomly jumped my charge up from the student price to the full 10 dollars. Now I was not given nor can I find any way to reactivate my accoun...

  • Visitor
  • My account was deactivated because of a chargeback on my account. The chargeback was issued because Spotify randomly jumped my charge up from the student price to the full 10 dollars. Now I was not g...
  • LordRollin
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 223 Views
  • 1 replies
  • 0 likes

Have been charged repeatedly on my account

Spotify told me my account info was not working. Since i was a student, I decided to update my account to the student discount and enter in my credit card. I kept being informed my account was still not working, etc. Finally frusterated, I just logge...

  • Newbie
  • Spotify told me my account info was not working. Since i was a student, I decided to update my account to the student discount and enter in my credit card. I kept being informed my account was still ...
  • LordRollin
  • Community Legend
  • 162 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 162 Views
  • 1 replies
  • 1 likes

Being overcharged?

So I've been using Spotify premium for quite sometime and now noticed that I'm being billed 8.99€ but on the site the value is 6.99€ - and from what I gathered it has been for some time... I'm being charged via iTunes, does this affect the amount I p...

  • Newbie
  • So I've been using Spotify premium for quite sometime and now noticed that I'm being billed 8.99€ but on the site the value is 6.99€ - and from what I gathered it has been for some time... I'm being ...
  • LordRollin
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 200 Views
  • 1 replies
  • 0 likes

How do i recover the music from a free facebook user when i converted it into a pre paid one?

How do i recover the music from a free facebook user when i converted it into a pre paid one? I used a prepaid card on a new user and connected it to facebook, and lost all my music, what to do now i can't login to the old account but i can still see...

  • Newbie
  • How do i recover the music from a free facebook user when i converted it into a pre paid one?   I used a prepaid card on a new user and connected it to facebook, and lost all my music, what to...
  • LordRollin
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Getting Charged Twice For A Subscription I Backed Out Of

I saw the half off student discount and went for it, put in my credit card information. To find out that it is just collage and not high school. So I immediately left the tab and just paid full price to find I still am getting charged the $4.99 for t...

  • Newbie
  • I saw the half off student discount and went for it, put in my credit card information. To find out that it is just collage and not high school. So I immediately left the tab and just paid full price...
  • LordRollin
  • Community Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
    Unlimited
  • 149 Views
  • 1 replies
  • 0 likes

Solved!! Have i actually cancelled my subscription?

My subscription to premium says its cancelled on ITunes but it still says my account is premium on the app. Have i actually cancelled the subscription?

  • Newbie
  • My subscription to premium says its cancelled on ITunes but it still says my account is premium on the app. Have i actually cancelled the subscription?
  • LordRollin
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 232 Views
  • 1 replies
  • 0 likes

Incorrect charge to account

Spotify charged me $60 on my account when I am on the free subscription!!!! Someone please tell me how to contact them to get actual help. This process has been horrible! Unsubscribing as soon as this is resolved.

  • Newbie
  • Spotify charged me $60 on my account when I am on the free subscription!!!! Someone please tell me how to contact them to get actual help. This process has been horrible! Unsubscribing as soon as thi...
  • LordRollin
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • Account
  • 231 Views
  • 1 replies
  • 0 likes

double charged

Hi...i was double charged for upgrade....can i please be credited back one please

  • Newbie
  • Hi...i was double charged for upgrade....can i please be credited back one please
  • LordRollin
  • Community Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • Account
  • 150 Views
  • 1 replies
  • 0 likes

Solved!! 'Change payment details' page not loading properly

My credit card's recently been cancelled, and so my most recent payment for my Premium subsciption failed. I've tried to follow the steps listed on the website to reset my payment details, but every time I get to the 'Change payment details' page it ...

  • Newbie
  • My credit card's recently been cancelled, and so my most recent payment for my Premium subsciption failed. I've tried to follow the steps listed on the website to reset my payment details, but every ...
  • kbrooksc
  • Community Legend
  • 813 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 813 Views
  • 1 replies
  • 0 likes

Removing Follower who is blocked on FB

I have blocked someone on Facebook, but he still shows up on Spotify and is following my starred playlist even though it's not public and he can send me songs and communicate with me via the inbox. I do not want this and have tried deleted all the st...

  • Visitor
  • I have blocked someone on Facebook, but he still shows up on Spotify and is following my starred playlist even though it's not public and he can send me songs and communicate with me via the inbox....
  • auticomics
  • Music Fan
  • 6144 Views
  • 7 replies
  • 5 likes
  • 6144 Views
  • 7 replies
  • 5 likes

Delete Account

I'd like to delete my Spotify account. I've tried the contact form several times on several different devices. I would just like for my account and information to be removed. This insn't the first time I've had trouble doing this, I requested for ano...

  • Regular
  • I'd like to delete my Spotify account. I've tried the contact form several times on several different devices. I would just like for my account and information to be removed. This insn't the first ti...
  • 7eviinside
  • Regular
  • 639 Views
  • 10 replies
  • 0 likes
  • Account
  • 639 Views
  • 10 replies
  • 0 likes