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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • arjavmehta
  • Casual Listener
  • 231447 Views
  • 372 replies
  • 22 likes
  • Account
    Free
  • 231447 Views
  • 372 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12439 Views
  • 6 replies
  • 11 likes
  • Security
  • 12439 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Bodaz
  • Newbie
  • 526493 Views
  • 987 replies
  • 113 likes
  • Account
  • 526493 Views
  • 987 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127597 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127597 Views
  • 74 replies
  • 12 likes

Paid for Premium, still have Free

hi I was charged $4.99 for student spotify premium and I am still on the free account. I tried any other possible email and I tried uninstalling and reinstalling spotify and I am still on free. When I was upgrading to premium, there was a glitch on t...

  • Newbie
  • hi    I was charged $4.99 for student spotify premium and I am still on the free account. I tried any other possible email and I tried uninstalling and reinstalling spotify and I am still...
  • LordRollin
  • Community Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Subscription
  • 385 Views
  • 1 replies
  • 0 likes

After being hacked, my emails are coming in a different language

Hello, Just got hacked for the first time the other day.I immeadialty changed my password and logged out of all devices. However i noticed that my emails were coming in what i believe is Swiss...I checked my "language" setting and its set to the "US/...

  • Newbie
  • Hello,  Just got hacked for the first time the other day. I immeadialty changed my password and logged out of all devices.  However i noticed that my emails were coming in what i bel...
  • 346 Views
  • 0 replies
  • 0 likes
  • Account
    Security
  • 346 Views
  • 0 replies
  • 0 likes

I can't connect to facebook and find my friends

Hello, I'm trying to connect to my facebook account to follow my friends but I cant. @osnerrebete

  • Newbie
  • Hello, I'm trying to connect to my facebook account to follow my friends but I cant.   @osnerrebete
  • 224 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Login
  • 224 Views
  • 0 replies
  • 0 likes

billing error

It was a bill by mistake, please I need to know the answer

  • Casual Listener
  • It was a bill by mistake, please I need to know the answer
  • pc195432
  • Newbie
  • 345 Views
  • 2 replies
  • 0 likes
  • 345 Views
  • 2 replies
  • 0 likes

Charged for 30 day trial

I signed up for the free trial and it told me I had a month to cancel before I am charged, I unsubscribed on the last day and was charged. I do not wish to pay for another month when I've unsubscribed. I should not have been charged when they told me...

  • Newbie
  • I signed up for the free trial and it told me I had a month to cancel before I am charged, I unsubscribed on the last day and was charged. I do not wish to pay for another month when I've unsubscribe...
  • pc12234556
  • Newbie
  • 224 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 224 Views
  • 1 replies
  • 0 likes

Solved!! Overcharged for Student subscriptiom

Hi, I pay £4.99 per month for Student Spotify Premium, but have been charged £9.99 this month. This wouldn't be an issue if my account didn't explicitly state a few days ago that £4.99 was about to be debited.https://drive.google.com/file/d/0B68v739p...

  • Visitor
  • Hi, I pay £4.99 per month for Student Spotify Premium, but have been charged £9.99 this month. This wouldn't be an issue if my account didn't explicitly state a few days ago that £4.99 was about to b...
  • user-removed
  • Not applicable
  • 518 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 518 Views
  • 1 replies
  • 0 likes

Email account is already Taken

Hi, I have an issue to replace the email account (juan.davalos@sisorg.com.mx) that I use with my spotify for another email account (jedlquique@hotmail.com), its said that is already taken and its linked with facebook. I already delete the spotify app...

  • Visitor
  • Hi, I have an issue to replace the email account (juan.davalos@sisorg.com.mx) that I use with my spotify for another email account (jedlquique@hotmail.com), its said that is already taken and its lin...
  • 220 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 220 Views
  • 0 replies
  • 0 likes

Help ! My account has been hacked !

Hi, I don't know what to do !! Just few minutes ago, my spotify account started to act strange : it stopped my music and switched to a mobile device (Which seems to be an Xperia or something) I don't own this phone ... It kept cuting my music, again,...

  • Newbie
  • Hi, I don't know what to do !!   Just few minutes ago, my spotify account started to act strange : it stopped my music and switched to a mobile device (Which seems to be an Xperia or something...
  • Kobaru01
  • Newbie
  • 424 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 424 Views
  • 1 replies
  • 0 likes

Can't buy premium for spotify please help, after almost of year using it.

HelloI can't pay for my premium now. It says: " your credit card is from non spotify country". Or something like that. Here's my payment history: ORDER ID DATE PRICE5435533860112015-02-14RM14.905200842440182015-01-23RM14.904956854120192014-12-14RM14....

  • Casual Listener
  • Hello I can't pay for my premium now. It says: " your credit card is from non spotify country". Or something like that.  Here's my payment history:  ORDER ID DATE PRICE 543553386011 ...
  • manstereo
  • Newbie
  • 750 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 750 Views
  • 3 replies
  • 0 likes

Solved!! 12 month subscription.. is it possible

is it possible to pay 12 month subscription straight away and if so how do you do it? any help appreciated

  • Casual Listener
  • is it possible to pay 12 month subscription straight away and if so how do you do it? any help appreciated
  • Bittencourt
  • Spotify Star
  • 442 Views
  • 3 replies
  • 0 likes
  • Account
  • 442 Views
  • 3 replies
  • 0 likes

bussiness rates yearly subscription

hello, is it possible to buy a business use subscription to spotify. i work for a local authority and we would like to install spotify in our gym. is this possible and if so are there any reductions in price.

  • Casual Listener
  • hello, is it possible to buy a business use subscription to spotify. i work for a local authority and we would like to install spotify in our gym. is this possible and if so are there any reductions ...
  • 167 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 167 Views
  • 0 replies
  • 0 likes

How does Spotify's customer service compare to Deezer?

ve been a Deezer customer for over a year, and thinking of switching to Spotify, because Deezer's customer service is basically completely non existent. I've reported plenty of same-named artists getting mixed up, tickets get closed with no reply, is...

  • Roadie
  • ve been a Deezer customer for over a year, and thinking of switching to Spotify, because Deezer's customer service is basically completely non existent.   I've reported plenty of same-named ar...
  • saved
  • Roadie
  • 332 Views
  • 1 replies
  • 0 likes
  • Other
  • 332 Views
  • 1 replies
  • 0 likes

Free month paid

Why does spotify charged me the first 30 days that should be free? 

  • Newbie
  • Why does spotify charged me the first 30 days that should be free? 
  • dezzeus
  • Casual Listener
  • 345 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 345 Views
  • 4 replies
  • 0 likes

Songs Playlist being replaced when Signed up for Sonos

Hello, I had 300 songs on my spotify songs playlist. Then I linked Sonos last night and added a couple of songs to the 'Songs' playlist. It seems to have overwritten by existing songs playlist - now I only have those 2 songs I added through Sonos. Pl...

  • Newbie
  • Hello,   I had 300 songs on my spotify songs playlist. Then I linked Sonos last night and added a couple of songs to the 'Songs' playlist.   It seems to have overwritten by existing son...
  • 183 Views
  • 0 replies
  • 0 likes
  • Premium
  • 183 Views
  • 0 replies
  • 0 likes

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  • Newbie
  • --
  • iranspotify
  • Music Fan
  • 1086 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 1086 Views
  • 2 replies
  • 0 likes

Canceled subscription but still getting charged

I canceled my subscription over 2 months ago and I still have gotten charge. I need immediate help so that I can have it stop charging me and get my refund back!

  • Newbie
  • I canceled my subscription over 2 months ago and I still have gotten charge. I need  immediate help so that I can have it stop charging me and get my refund back!
  • OviiiOne
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 222 Views
  • 1 replies
  • 0 likes

darse de baja

Hola!Quiero darme de baja y no lo consigo,me dice que la contraseña es incorrecta, solicito recuperar contraseña y pongo el email pero no recibo ningun correo, tampoco en spam. Llevo asi meses, pagando y ni siquiera tengo spotify instalado ya...Como ...

  • Newbie
  • Hola! Quiero darme de baja y no lo consigo,me dice que la contraseña es incorrecta, solicito recuperar contraseña y pongo el email pero no recibo ningun correo, tampoco en spam. Llevo asi meses, pag...
  • OviiiOne
  • Community Legend
  • 690 Views
  • 1 replies
  • 0 likes
  • Premium
  • 690 Views
  • 1 replies
  • 0 likes

Solved!! I have been charged for a premium account when I cancelled

I got a 3 month spotify premium account for 99p, but do not use it enough, so cancelled, the 3 month subscription has come to an end, despite me cancelling £9.99 has been debitted from my account, can I have this refunded please.

  • Casual Listener
  • I got a 3 month spotify premium account for 99p, but do not use it enough, so cancelled, the 3 month subscription  has come to an end, despite me cancelling £9.99 has been debitted from my accou...
  • buckcfc
  • Casual Listener
  • 773 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 773 Views
  • 5 replies
  • 0 likes

Help - Change of country no premium

Hi all, I just moved back to Australia, but my spotify account was created in GB. Now, my premium has expire,d and I dont want to lose it, but to change my location to Australia I need premium but I no longer have a british credit card and it wont ac...

  • Newbie
  • Hi all,   I just moved back to Australia, but my spotify account was created in GB. Now, my premium has expire,d and I dont want to lose it, but to change my location to Australia I need premi...
  • Bittencourt
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 236 Views
  • 1 replies
  • 0 likes