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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80599 Views

9 replies

2 likes

Account
Login
  • 80599 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654562 Views

13 replies

4 likes

Account
  • 654562 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735124 Views

18 replies

29 likes

  • 735124 Views
  • 18 replies
  • 29 likes

big waste of moneeey????

Paid for premium at Dragon Pay. Dont know what to do next because my payment wasn't credited. Pls. Reply asap necause I'll be needing it for a party. thnx

Newbie

Paid for premium at Dragon Pay. Dont know what to do next because my payment wasn't credited. Pls. Reply asap necause I'll be needing it for a party. thnx

155 Views

0 replies

0 likes

Premium
  • 155 Views
  • 0 replies
  • 0 likes

Cancelled subscription still proceeded

Hello, I had a free-trial package of 1 month premium. They send me a email I needed to pay so I said I dont want to proceed my subscription.But today, they STILL took the money of my paypal account, I do not use spotify anymore so I dont want to pay ...

Newbie

Hello,     I had a free-trial package of 1 month premium. They send me a email I needed to pay so I said I dont want to proceed my subscription. But today, they STILL took the money of ...

208 Views

0 replies

0 likes

Premium
Subscription
  • 208 Views
  • 0 replies
  • 0 likes

Cuenta usuario contraseña

Hola a todos, necesito saber cómo pasar de una cuenta creada con Facebook a una con usuario y contraseña.He estado leyendo y por lo visto Spotify no propone muchas soluciones y algunos recomiendan cerrar la cuenta de Facebook y abrir una nueva. La pr...

Visitor

Hola a todos, necesito saber cómo pasar de una cuenta creada con Facebook a una con usuario y contraseña. He estado leyendo y por lo visto Spotify no propone muchas soluciones y algunos recomiendan ...

JazBarraza

Newbie

406 Views

1 replies

0 likes

Account
Free
Login
Other
Subscription
  • 406 Views
  • 1 replies
  • 0 likes

help please!!!!!! can't unsubcribe

i had spotify premium, lost my bank card so at the end of the month spotify acc will stop. i purchased a new phone with 24 month free spotify, happy days. i can not apply the free vodafone 24 month to my acc. it does nothing only sends me in a loop a...

Newbie

i had spotify premium, lost my bank card so at the end of the month spotify acc will stop. i purchased a new phone with 24 month free spotify, happy days. i can not apply the free vodafone 24 month t...

233 Views

0 replies

0 likes

Account
Premium
Subscription
  • 233 Views
  • 0 replies
  • 0 likes

HOW DO I DELETE FACEBOOK AND STILL KEEP MY SPOTIFY ACCOUNT

HOW THE **bleep** can you delete your facebook but still keep ypur spotify??? Babylon leave me alone god dammit. I need help, thanks!!

Visitor

HOW THE **bleep** can you delete your facebook but still keep ypur spotify???   Babylon leave me alone god dammit.    I need help, thanks!!

230 Views

0 replies

0 likes

Account
  • 230 Views
  • 0 replies
  • 0 likes

My premium

I have been charged for premium but it won't allow me to use premium features !

Newbie

I have been charged for premium but it won't allow me to use premium features !

165 Views

0 replies

0 likes

Subscription
  • 165 Views
  • 0 replies
  • 0 likes

Sign out everywhere not resolving issue

I keep getting the message that someone else is using my account. I get this message on my Macbook desktop app as well as my iPhon6 app. I have restarted both my computer and my phone. I have used the Sign Out Everwhere function at least twice. I hav...

Newbie

I keep getting the message that someone else is using my account.   I get this message on my Macbook desktop app as well as my iPhon6 app. I have restarted both my computer and my phone. &nbs...

167 Views

0 replies

0 likes

Account
  • 167 Views
  • 0 replies
  • 0 likes

SPOTIFY IS A MASSIVE MONEY GRABBING CON!!!!!!

I had a spotify premium free for 6 months with Vodafone, my daughter had a similar package. We have both cancelled our subscriptions, in May, and still to this day we are being charged. Vodafone are telling me to contact Spotify, Spotify are crap and...

Newbie

I had a spotify premium free for 6 months with Vodafone, my daughter had a similar package. We have both cancelled our subscriptions, in May, and still to this day we are being charged. Vodafone are ...

TokeyBear

Roadie

368 Views

1 replies

0 likes

Subscription
  • 368 Views
  • 1 replies
  • 0 likes

premium subscription

i subscribed to a premium subscription but i am still on free status. tried signing out and sign8ng in. unistalling the app. but still no changes. help please.

Regular

i subscribed to a premium subscription but i am still on free status. tried signing out and sign8ng in. unistalling the app. but still no changes. help please.

bertrtan

Regular

224 Views

2 replies

0 likes

Premium
  • 224 Views
  • 2 replies
  • 0 likes

Paid my subs and still waiting for reciept

Hi, i already paid my subscription and got my payment confirmation..and i am still waiting for the emaild receipt and im not yet activated. Its been two days and subs is for 3 months. Dragonpay emailed me to contact spotify for activation. What happe...

Newbie

Hi, i already paid my subscription and got my payment confirmation..and i am still waiting for the emaild receipt and im not yet activated. Its been two days and subs is for 3 months. Dragonpay email...

215 Views

0 replies

0 likes

Premium
Subscription
  • 215 Views
  • 0 replies
  • 0 likes

My monthly payment increased to 9.99 without notification

How can you increase my subscription to 9.99 without telling me? I have an NUS card and have been paying 4.99 until 4 months ago when it changed to 9.99. My NUS card doesn't run out until 2017 and I cant find the option online to add it to my account...

Newbie

How can you increase my subscription to 9.99 without telling me? I have an NUS card and have been paying 4.99 until 4 months ago when it changed to 9.99. My NUS card doesn't run out until 2017 and I ...

Ox1

Roadie

265 Views

1 replies

0 likes

Account
Premium
Subscription
  • 265 Views
  • 1 replies
  • 0 likes

refund

I just cancelled my subscription how soon will I get my refund

Newbie

I just cancelled my subscription how soon will I get my refund

Ox1

Roadie

212 Views

1 replies

0 likes

Subscription
  • 212 Views
  • 1 replies
  • 0 likes

I found this song via Spotify online ( phone browser) but can't play it on my app.

I was looking for this song by heat called scarlet pleasure and I searched it on Google. It came up for a result in Spotify and once I clicked on it it showed me a result of the song search and had a option to play said song. Once I did so my app fro...

Newbie

I was looking for this song by heat called scarlet pleasure and I searched it on Google. It came up for a result in Spotify and once I clicked on it it showed me a result of the song search and had a...

188 Views

0 replies

0 likes

Other
  • 188 Views
  • 0 replies
  • 0 likes

Cancelled Subscription but still charged

I've cancelled my subscription, but I was still charged. I wish to contact Spotify to get a refund, but apparently it isn't so straightforward. Can anyone help me?

Casual Listener

I've cancelled my subscription, but I was still charged. I wish to contact Spotify to get a refund, but apparently it isn't so straightforward. Can anyone help me?

Ox1

Roadie

253 Views

2 replies

0 likes

Subscription
  • 253 Views
  • 2 replies
  • 0 likes

Spotify thinks im abroad.

i made my subscription in the u.s. While i was working but i live in canada. Now i cant login anymore . I can't seem to change my country either. Its easy to use a vpn for the pc but i mainly want to use it on my ps4 . What are my options? Thank you

Newbie

i made my subscription in the u.s. While i was working but i live in canada. Now i cant login anymore . I can't seem to change my country either. Its easy to use a vpn for the pc but i mainly want to...

165 Views

0 replies

0 likes

Account
Free
Login
Subscription
  • 165 Views
  • 0 replies
  • 0 likes

Bug on Spotify PS4

When I hit play on any song it will automatically switch back to pause instead. As a result I cannot play any song unless I play it by connecting to my mobile phone and selecting the song from the phone instead.

Newbie

When I hit play on any song it will automatically switch back to pause instead. As a result I cannot play any song unless I play it by connecting to my mobile phone and selecting the song from the ph...

user-removed

Not applicable

530 Views

4 replies

1 likes

Other
  • 530 Views
  • 4 replies
  • 1 likes

I just bought a 3 month spotify premium, but still in free?

Hi, Good Day, I just subscribe to a 3 month premium account with spotify here in the philippines. I payed through DRAGONPAY.The DRAGONPAY status says payment is successful, but my spotify is still in free account.I didn't recieved any email from spot...

Newbie

Hi, Good Day,   I just subscribe to a 3 month premium account with spotify here in the philippines. I payed through DRAGONPAY. The DRAGONPAY status says payment is successful, but my spo...

201 Views

0 replies

0 likes

Account
Premium
Subscription
  • 201 Views
  • 0 replies
  • 0 likes

Premium to Student

I already have Premium, but I am a student. When I go to sign up for the student discount, it asks me for my credit card info. Will I be charged $15 (Premium + Student) or just the $5 next month?

Newbie

I already have Premium, but I am a student. When I go to sign up for the student discount, it asks me for my credit card info. Will I be charged $15 (Premium + Student) or just the $5 next month?&nbs...

Ox1

Roadie

212 Views

1 replies

0 likes

Premium
  • 212 Views
  • 1 replies
  • 0 likes

not get the payment

Im tryin to pay the account for family and it doesnt save me the payment y tell me problem with the bank and il tryin with almost 5 credits cards and still the problem

Newbie

Im tryin to pay the account for family and it doesnt save me the payment y tell me problem with the bank and il tryin with almost 5 credits cards and still the problem

oruamle

Casual Listener

380 Views

1 replies

1 likes

Subscription
  • 380 Views
  • 1 replies
  • 1 likes