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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420062 Views
  • 965 replies
  • 108 likes
  • Account
  • 420062 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185791 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185791 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103231 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103231 Views
  • 69 replies
  • 10 likes

Spotify Student

Hi. Does Spotify still do the Student Discount for $4.99? I have been charged $9.99 on my account and i know I enrolled as a Spotify Student.

  • Casual Listener
  • Hi. Does Spotify still do the Student Discount for $4.99? I have been charged $9.99 on my account and i know I enrolled as a Spotify Student.
  • Nico
  • Community Legend
  • 223 Views
  • 3 replies
  • 0 likes
  • Account
  • 223 Views
  • 3 replies
  • 0 likes

How do I know how much I need to pay?

Here's the deal - my country's PayPal handling is a bit sh*tty and it turns out the last few months my money were staying in bank limbo instead of going to my paypal account, from where I pay my Spotify subscribtion. There's no money in there but my ...

  • Regular
  • Here's the deal - my country's PayPal handling is a bit sh*tty and it turns out the last few months my money were staying in bank limbo instead of going to my paypal account, from where I pay my Spot...
  • driveflanger
  • Community Legend
  • 513 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 513 Views
  • 1 replies
  • 0 likes

Error al realizar pago

Buenas,al querer realizar el upgrade de la cuenta a Family, cuando realizo el pago me arroja el siguiente error: Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nue...

  • Newbie
  • Buenas, al querer realizar el upgrade de la cuenta a Family,  cuando realizo el pago me arroja el siguiente error:   Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal...
  • driveflanger
  • Community Legend
  • 594 Views
  • 1 replies
  • 0 likes
  • Premium
  • 594 Views
  • 1 replies
  • 0 likes

Help !!

I paid $14.99 through my Apple ID on iTunes account for Spotify but it won't let me do the Prius package it has accepted my money and when I do to skip or anything it keeps telling me I need to do and extra 14.99 for premium please help me ? I have a...

  • Casual Listener
  • I paid $14.99 through my Apple ID on iTunes account for Spotify but it won't let me do the Prius package it has accepted my money and when I do to skip or anything it keeps telling me I need to do an...
  • lcrea92
  • Casual Listener
  • 147 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
  • 147 Views
  • 1 replies
  • 0 likes

Not Receiving Password Reset Email

Help Please !Set up a new account but I must have not entered correctly my intended password, so I'm now unale to access the account. I've tried requesting the password re-set email numerous times but its not coming through. I contacted Support but j...

  • Casual Listener
  • Help Please ! Set up a new account but I must have not entered correctly my intended password, so I'm now unale to access the account.  I've tried requesting the password re-set email numerous ...
  • dimple_pie0503
  • Casual Listener
  • 384 Views
  • 1 replies
  • 0 likes
  • Login
  • 384 Views
  • 1 replies
  • 0 likes

Need Help About Premium Subscription

Guys ! I am planning to give one of my friend a premium subscription because it is for 0.99 $ for 3 months 0now . But I donot want to give him the premium after 3 months. If I cancel subscription will my card be saved in the account . help me guys -....

  • Casual Listener
  • Guys ! I am planning to give one of my friend a premium subscription because it is for 0.99 $ for 3 months 0now . But I donot want to give him the premium after 3 months.  If I cancel subscripti...
  • user-removed
  • Not applicable
  • 147 Views
  • 3 replies
  • 0 likes
  • 147 Views
  • 3 replies
  • 0 likes

Please help!

I took the offer they had regarding .99 cents for 3 month of premium. Entered my card number, got charged 99 cents but no premium. I have found no phone number or any other reasonable source of customer service. Someone help me! I don't want these gu...

  • Casual Listener
  • I took the offer they had regarding .99 cents for 3 month of premium. Entered my card number, got charged 99 cents but no premium. I have found no phone number or any other reasonable source of custo...
  • user-removed
  • Not applicable
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Charged 3 times in 1 month!

I have been charged three times this month, once on the 1st December for £9.99 for my premium subscription, then again on the 14th December for £9.99 and then again on the 15th December for £9.99! Could I please get some help wit this as I shouldn't ...

  • Casual Listener
  • I have been charged three times this month, once on the 1st December for £9.99 for my premium subscription, then again on the 14th December for £9.99 and then again on the 15th December for £9.99! Co...
  • user-removed
  • Not applicable
  • 230 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 230 Views
  • 3 replies
  • 0 likes

Solved!! No notifications anymore

Hi guys. Im using Spotify since years but since a few days I have problems to receive notifications.But I need them to check updated subscriped playlists. The last update is 24 days ago but the playlists were all edited. I didn´t change any settings ...

  • Regular
  • Hi guys.   Im using Spotify since years but since a few days I have problems to receive notifications. But I need them to check updated subscriped playlists. The last update is 24 days ago bu...
  • toolchain
  • Regular
  • 468 Views
  • 9 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 468 Views
  • 9 replies
  • 0 likes

Error updating my credit card

I am trying to update my credit card, and I am receiving some kind of error. It only says: "Dados inválidos no formulário. Confira as informações e tente de novo." With this error I am not able to update my credit card and keep on going with my premi...

  • Casual Listener
  • I am trying to update my credit card, and I am receiving some kind of error.   It only says: "Dados inválidos no formulário. Confira as informações e tente de novo."   With this error I...
  • rgs_araujo
  • Newbie
  • 613 Views
  • 4 replies
  • 4 likes
  • Account
    Premium
  • 613 Views
  • 4 replies
  • 4 likes

Need some help for a Malaysian here!

Hi, I'm from Malaysia and there is a promotion to subscribe Spotify Premium for only RM 2! So of course I would like to apply for it. And of the payment methods that are available is paying through MOL service. But when I click to pay through MOL, it...

  • Newbie
  • Hi, I'm from Malaysia and there is a promotion to subscribe Spotify Premium for only RM 2! So of course I would like to apply for it. And of the payment methods that are available is paying through M...
  • user-removed
  • Not applicable
  • 157 Views
  • 2 replies
  • 0 likes
  • 157 Views
  • 2 replies
  • 0 likes

isnt it possible to pay for my littlesisters premium?

Hey! I have a active spotify premium, that i pay with my own card, but when im trying to buy the 3 month offer to my littlesister that never had spotify before it says that she already used that offer, how come? any way i can solve it?

  • Newbie
  • Hey! I have a active spotify premium, that i pay with my own card, but when im trying to buy the 3 month offer to my littlesister that never had spotify before it says that she already used that offe...
  • KonstantinSp
  • Roadie
  • 90 Views
  • 1 replies
  • 0 likes
  • Account
  • 90 Views
  • 1 replies
  • 0 likes

Cant redeem my Gift Card

Ich kann meine Gutscheinkarte nicht einlösen. Obwohl sie an der Kasse aktiviert wurde.

  • Community Legend
  • Ich kann meine Gutscheinkarte nicht einlösen. Obwohl sie an der Kasse aktiviert wurde.
  • maria-wehring87
  • Newbie
  • 584 Views
  • 7 replies
  • 1 likes
  • Account
    Free
    Login
    Other
    Security
    Subscription
    Unlimited
  • 584 Views
  • 7 replies
  • 1 likes

I want to delete my account — the Spotify contact form isn't working!

Hi I want to delete my (free) spotify account, I've tried the Spotify contact form but it isn't working — and from reading other posts here, this has happened before. What should I do? Any assistance would be much appretiated. Thanks.

  • Visitor
  • Hi   I want to delete my (free) spotify account, I've tried the Spotify contact form but it isn't working — and from reading other posts here, this has happened before. What should I do? Any a...
  • Chusrm88
  • Newbie
  • 17635 Views
  • 3 replies
  • 1 likes
  • Account
  • 17635 Views
  • 3 replies
  • 1 likes

Solved!! Your own Top 100 Playlist?

Hello,Last year in the spotify yearinmusic i got my own top 100 songs in the year as a playlist. This year i can only get a "Play it forward" playlist, which includes song I might hear, based on my songs i heard 2015. A friend of mine got his own top...

  • Casual Listener
  • Hello, Last year in the spotify yearinmusic i got my own top 100 songs in the year as a playlist. This year i can only get a "Play it forward" playlist, which includes song I might hear, based on my...
  • user-removed
  • Not applicable
  • 2158 Views
  • 3 replies
  • 0 likes
  • Other
  • 2158 Views
  • 3 replies
  • 0 likes

Moved to Mexico, how can I change country?

Hello, some months ago I moved to Mexico. Can you please change my country to Mexico to pay the mexican rate and not the german and also to allow to invite my wife who has a mexican account as familiy member? all the descriptions to change country wi...

  • Newbie
  • Hello, some months ago I moved to Mexico. Can you please change my country to Mexico to pay the mexican rate and not the german and also to allow to invite my wife who has a mexican account as famili...
  • Christianely
  • Newbie
  • 214 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 214 Views
  • 1 replies
  • 0 likes

help pls

Pague premium mediante el prestador de servicio personal mandando un mensaje al número 7529 con la palabra spotify y se activo correctamente pero al cerrar sesión el premium desaparecio

  • Newbie
  • Pague premium mediante el prestador de servicio personal mandando un mensaje al número 7529 con la palabra spotify y se activo correctamente pero al cerrar sesión el premium desaparecio
  • 114 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Security
    Subscription
    Unlimited
  • 114 Views
  • 0 replies
  • 0 likes

Delete account

Hi I would like to delete my Spotify account that I created years ago under a different email address. But I now have a different one.

  • Casual Listener
  • Hi I would like to delete my Spotify account that I created years ago under a different email address. But I now have a different one.
  • Sugarpimpdaddy
  • Casual Listener
  • 272 Views
  • 3 replies
  • 0 likes
  • Account
  • 272 Views
  • 3 replies
  • 0 likes

Solved!! Wrong price charged for premium

I just re-signed with Spotify after being off for 3 years. The .99 deal for three months was too good to pass up. Surprise... instead I was charged $12.99 instead of $9.99 and no three month trial. Please tell me what's up. Order #52224670291072

  • Casual Listener
  • I just re-signed with Spotify after being off for 3 years.  The .99 deal for three months was too good to pass up.  Surprise... instead I was charged $12.99 instead of $9.99 and no three mo...
  • IsabellaDuffett
  • Newbie
  • 408 Views
  • 7 replies
  • 0 likes
  • Subscription
  • 408 Views
  • 7 replies
  • 0 likes

Logging into an account

yesterday i tried logging into a new device, it said the password wasnt working so i reset it and tried again. That didnt work. I tried going back to my old device but since i changed the password, i had to log back in again. Havent been able to log ...

  • Newbie
  • yesterday i tried logging into a new device, it said the password wasnt working so i reset it and tried again. That didnt work. I tried going back to my old device but since i changed the password, i...
  • cgreenslade
  • Roadie
  • 157 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 157 Views
  • 3 replies
  • 0 likes