Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 172726 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 172726 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11364 Views
  • 6 replies
  • 11 likes
  • Security
  • 11364 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515959 Views
  • 986 replies
  • 113 likes
  • Account
  • 515959 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126009 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126009 Views
  • 74 replies
  • 12 likes

$12.99 instead of $0.99

I purchased Spotify premium for the 3 month deal of $0.99 but my credit card has been charged $12.99. Why is this?

  • Casual Listener
  • I purchased Spotify premium for the 3 month deal of $0.99 but my credit card has been charged $12.99. Why is this?
  • ethancameron20
  • Casual Listener
  • 399 Views
  • 10 replies
  • 0 likes
  • Account
  • 399 Views
  • 10 replies
  • 0 likes

Paid for premium, charged wrong amount from strange website, and don't have premium

Last night I attempted to purchase Spotify premium. It said I would pay $4.99, so I entered my card, and hit confirm purchase. It then took me back to where I entered my name and school. I was never emailed a receipt. I looked at my bank statement an...

  • Newbie
  • Last night I attempted to purchase Spotify premium. It said I would pay $4.99, so I entered my card, and hit confirm purchase. It then took me back to where I entered my name and school. I was never ...
  • skirt_let
  • Newbie
  • 4887 Views
  • 6 replies
  • 0 likes
  • 4887 Views
  • 6 replies
  • 0 likes

Spotify Upgrade with Goft Card Issue

I purchased a gift card so my son can upgrade to Spotify premium. I upgraded his account at $12.99 a month and then I put in the gift card but it was rejected because it's saying he already has premium? Isn't that what the gift card is for? I'm very ...

  • Newbie
  • I purchased a gift card so my son can upgrade to Spotify premium. I upgraded his account at $12.99 a month and then I put in the gift card but it was rejected because it's saying he already has premi...
  • Oreste
  • Composer
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 205 Views
  • 1 replies
  • 0 likes

Where is my premium???

I signed up for premium months ago and everything was fine. I got a new phone but now I have no premium or play list. What's that all about?

  • Newbie
  • I signed up for premium months ago and everything was fine. I got a new phone but now I have no premium or play list. What's that all about?
  • Bittencourt
  • Spotify Star
  • 206 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 206 Views
  • 2 replies
  • 0 likes

whont let me log in

When trying to log in to my account it keeps saying that my account already exist like I'm trying to create a new account instead of logging in can't seem to get around this

  • Casual Listener
  • When trying to log in to my account it keeps saying that my account already exist like I'm trying to create a new account instead of logging in can't seem to get around this
  • Bittencourt
  • Spotify Star
  • 275 Views
  • 3 replies
  • 0 likes
  • Login
  • 275 Views
  • 3 replies
  • 0 likes

2 accounts, premium can't link to facebook

I have a free account linked to facebook and a premium account that cannot link to my facebook (assuming because the free account is linked to my fb already). Anyway I can connect my fb to the premium login and avoid having to cancel and resubscribe?

  • Newbie
  • I have a free account linked to facebook and a premium account that cannot link to my facebook (assuming because the free account is linked to my fb already). Anyway I can connect my fb to the premiu...
  • Bittencourt
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 203 Views
  • 1 replies
  • 0 likes

canceled both accounts

I sent an email when you charged me for two accounts n told you that my email ddl719@ art.net was no longer being used n I have never gotten a reply bac and now ur charging me for it again n I canceled both accounts...you r just taking money or steal...

  • Casual Listener
  • I sent an email when you charged me for two accounts n told you that my email ddl719@ art.net was no longer being used n I have never gotten a reply bac and now ur charging me for it again n I cancel...
  • Bittencourt
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 181 Views
  • 1 replies
  • 0 likes

Oops! Something went wrong, please try again or check out our help area

i can log in my account when i'm logging in to browser it say's "Oops! Something went wrong, please try again or check out our help area".. and my device also always logging out ? i need help .my aacount is premium , here is the photo.username:random...

Screenshot_5.png
  • Newbie
  • i can log in my account when i'm logging in to browser it say's "Oops! Something went wrong, please try again or check out our help area".. and my device also always logging out ? i need help .m...
  • opticghastly
  • Newbie
  • 906 Views
  • 1 replies
  • 1 likes
  • Login
  • 906 Views
  • 1 replies
  • 1 likes

Confused about payment

I redeemed a gift card now, but im already paying for my premium. Will the money be withdrawn from my creditcard or giftcard? It says creditcard on the payment info but said i should get 6 months for free.

  • Casual Listener
  • I redeemed a gift card now, but im already paying for my premium. Will the money be withdrawn from my creditcard or giftcard? It says creditcard on the payment info but said i should get 6 months for...
  • driveflanger
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 169 Views
  • 1 replies
  • 0 likes

Unable to subscribe to premium

I'm not sure what the problem is but I am completely unable to subscribe to premium. I've attempted multiple times to no avail.Originally I was getting the "You need to enable Javascript in order to proceed through the purchase flow" error and I know...

  • Casual Listener
  • I'm not sure what the problem is but I am completely unable to subscribe to premium. I've attempted multiple times to no avail. Originally I was getting the "You need to enable Javascript in order t...
  • yanouyanis
  • Newbie
  • 452 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 452 Views
  • 3 replies
  • 0 likes

i cannot log into my spotify account

Hi just want to make a report about my spotify globe premium account. Unfortunately may spotify and facebook are link together. And my facebook account got disabled due to what kind of reasons.. anyway i just like to transfer my songs to my new accou...

  • Newbie
  • Hi just want to make a report about my spotify globe premium account. Unfortunately may spotify and facebook are link together. And my facebook account got disabled due to what kind of reasons.. anyw...
  • Oreste
  • Composer
  • 193 Views
  • 1 replies
  • 0 likes
  • Premium
  • 193 Views
  • 1 replies
  • 0 likes

Unable to delete account?

Hi,I'm trying to delete my account as suggested through the contact form, but the link to the 'actual' contact form keeps taking me back to the start of the 3-stage 'How can we help?' page. After trying 'I still need help' I was sent an email by a 'n...

  • Newbie
  • Hi, I'm trying to delete my account as suggested through the contact form, but the link to the 'actual' contact form keeps taking me back to the start of the 3-stage 'How can we help?' page. After t...
  • Oreste
  • Composer
  • 239 Views
  • 1 replies
  • 0 likes
  • Account
  • 239 Views
  • 1 replies
  • 0 likes

.99¢ offer vs student discount

I am trying to understand if I can get the current offer for 99¢ for 3 months but will that cause me to not be able to get the student discount after those 3 months?

  • Newbie
  • I am trying to understand if I can get the current offer for 99¢ for 3 months but will that cause me to not be able to get the student discount after those 3 months?
  • Oreste
  • Composer
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

How can I redeem family plan invite?

I tried to send my husband a family plan invite but he never got the email. So I sent him the link to redeem it but they are asking for a redemption code- which neither of us ever received! What can we do to activate his account?

  • Newbie
  • I tried to send my husband a family plan invite but he never got the email. So I sent him the link to redeem it but they are asking for a redemption code- which neither of us ever received! What can ...
  • DexterK
  • Newbie
  • 383 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 383 Views
  • 2 replies
  • 0 likes

Spotify subscription

I paid for spotify premium but its not working

  • Newbie
  • I paid for spotify premium but its not working
  • Oreste
  • Composer
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Premium charged after subscription cancelled

About twenty days ago i cancelled my premium account and my account changes to free.Today i have noticed that spotify has charged a premium month on my paypal account...that's not right...but...furthermore....my account is still a free account....I w...

  • Newbie
  • About twenty days ago i cancelled my premium account and my account changes to free. Today i have noticed that spotify has charged a premium month on my paypal account...that's not right...but...fur...
  • 12578559
  • Newbie
  • 230 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 230 Views
  • 2 replies
  • 0 likes

hilfe 2 kontos

hallo, mein problem ist das ich gerne mein spotify konto mit facebook verbinden will, aber spotify sagt das mein facebook account schon auf einem anderen spotify konto läuft, Wie bekomm ich raus auf welchen spotify konto mein facebook läuft? danke im...

  • Visitor
  • hallo, mein problem ist das ich gerne mein spotify konto mit facebook verbinden will, aber spotify sagt das mein facebook account schon auf einem anderen spotify konto läuft, Wie bekomm ich raus auf ...
  • Oreste
  • Composer
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Payment was not accepted for second time

I want to buy a premium account, but my card is not accepted. However, yesterday I bought a premium account for my friend with the same card and is no issues with the bank. What I need to do to get my premium account?

  • Newbie
  • I want to buy a premium account, but my card is not accepted. However, yesterday I bought a premium account for my friend with the same card and is no issues with the bank.    What I...
  • Oreste
  • Composer
  • 202 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 202 Views
  • 1 replies
  • 0 likes

Kudos to Spotify Help

Im not after help right now just wanted to share my thanks to the Spotify Team and my positive experience . On Christmas Eve I purchased, rather late, an ecard for a years subscription to Spotify Premium . This was to be a gift to my daughter in Irel...

  • Roadie
  • Im not after help right now  just wanted to share my thanks to the Spotify Team  and my positive experience .   On Christmas Eve I purchased, rather late, an ecard for a years subscr...
  • Oreste
  • Composer
  • 207 Views
  • 1 replies
  • 2 likes
  • Account
    Other
    Premium
    Subscription
  • 207 Views
  • 1 replies
  • 2 likes

Help with facebook

hello I need help, they will now have emotional and academic problems. and for these reasons I need to close my facebook account. Off. But my spotify premium account is linked to Facebook. In other words when I spotify I logging to logging with my fa...

  • Casual Listener
  • hello I need help, they will now have emotional and academic problems. and for these reasons I need to close my facebook account. Off. But my spotify premium account is linked to Facebook. In other w...
  • 12151231528
  • Casual Listener
  • 212 Views
  • 2 replies
  • 0 likes
  • Account
  • 212 Views
  • 2 replies
  • 0 likes