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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80462 Views

28 replies

0 likes

  • 80462 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

101192 Views

9 replies

2 likes

Account
Login
  • 101192 Views
  • 9 replies
  • 2 likes

Can't disconnect form Speaker with Connect

When I try to play a song on my phone it automatically says that the song is getting played on my friends speaker, and the message pops up every 2 seconds or so. It's not only impossible for me to remove my friends speaker from my Spotify Connect, bu...

Newbie

When I try to play a song on my phone it automatically says that the song is getting played on my friends speaker, and the message pops up every 2 seconds or so. It's not only impossible for me to re...

720 Views

0 replies

4 likes

Account
Login
Other
Security
  • 720 Views
  • 0 replies
  • 4 likes

Solved!! 0 99 premium pay problem

hello, i've paid the new offer 3 months 0.99 with my new account but there's a problem. on my account say free but i've paid 0.99 the premium how can i resolve this?

Casual Listener

hello, i've paid the new offer 3 months 0.99 with my new account but there's a problem. on my account say free but i've paid 0.99 the premium how can i resolve this?

Nico

Community Legend

509 Views

3 replies

0 likes

Account
Premium
  • 509 Views
  • 3 replies
  • 0 likes

My service has not worked

I have been attempting to communicate with you for about six months. I have been unsuccessful in my attempt to find a way to talk to or write to a human. I took advantage of your .99 monthly 3month trial that automatically switches to monthly $9.99 ....

Newbie

I have been attempting to communicate with you for about six months. I have been unsuccessful in my attempt to find a way to talk to or write to a human. I took advantage of your .99 monthly 3month...

KatesHere

Community Legend

303 Views

1 replies

0 likes

Subscription
  • 303 Views
  • 1 replies
  • 0 likes

Redeemed a gift card but still wanted 3 month 99cent promotion

Hi,I recently recieved a $13 (1 month) gift card, which I redeemed, but I still wanted to pay 99cents for the 3 month free Premium promotion. However, my reciept has only given me one month. Is there any way I can somehow recieve 4 months of Spotify?...

Newbie

Hi, I recently recieved a $13 (1 month) gift card, which I redeemed, but I still wanted to pay 99cents for the 3 month free Premium promotion. However, my reciept has only given me one month. Is the...

OviiiOne

Community Legend

321 Views

1 replies

0 likes

Subscription
  • 321 Views
  • 1 replies
  • 0 likes

Premium for 0,99 euro

Hi everybody, I wanted to upgrade my Unlimited abo to a Premium 3 month for 0,99 euro but my account details state that it will cost me 9,99 next month. How do I get back to my unlimited abo? Greetz,Sara (netherlands)

Casual Listener

Hi everybody,   I wanted to upgrade my Unlimited abo to a Premium 3 month for 0,99 euro but my account details state that it will cost me 9,99 next month. How do I get back to my unlimited abo...

OviiiOne

Community Legend

801 Views

3 replies

0 likes

Account
  • 801 Views
  • 3 replies
  • 0 likes

No notifications

Hello, Im using Spotify since a long time but since a couple of months I'm not getting notifications.But I need them to check updated subscriped playlists. I have updated the app 3-4 times an reinstalled it a coupleAll my notifications are enabled on...

Regular

Hello,   Im using Spotify since a long time but since a couple of months I'm not getting notifications. But I need them to check updated subscriped playlists. I have updated the app 3-4 ...

Dragonfall

Newbie

1607 Views

11 replies

0 likes

Account
Free
Other
  • 1607 Views
  • 11 replies
  • 0 likes

Family Account - no invite option

Hi All, I just upgraded my premium account the family account (just the +1) for now. Having done this I don't see any opton for inviting family members to join my account? I've looked all over my account overview page but there is no option - does it...

Newbie

Hi All,   I just upgraded my premium account the family account (just the +1) for now. Having done this I don't see any opton for inviting family members to join my account?   I've ...

pasbris

Newbie

620 Views

3 replies

0 likes

  • 620 Views
  • 3 replies
  • 0 likes

Do not false advertise

Signed up for 3 months for .99 today to extend premium from a add that came on spotify , I purchased the .99 and then spotify put a charge on my account for 9.99 without authorization and not able to contact support to cancel the charge.....false add...

Casual Listener

Signed up for 3 months for .99 today to extend premium from a add that came on spotify , I purchased the .99 and then spotify put a charge on my account for 9.99 without authorization and not able to...

wdshepard69

Casual Listener

379 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 379 Views
  • 1 replies
  • 0 likes

Need to restore my original account

Can someone from Spotify contact me about restoring my account, I have had to use a different e-mail address and become a new user to try to get help!

Newbie

Can someone from Spotify contact me about restoring my account, I have had to use a different e-mail address and become a new user to try to get help! 

347 Views

0 replies

0 likes

Account
Subscription
  • 347 Views
  • 0 replies
  • 0 likes

Spotify Premium payment fault

Hi I am paying for Spotify Premium and have been for around 12 months now. However my account keeps wiping all my songs and asks me if I would like to upgrade to Premium? The last payment I made for premium was on the 4th of december. This is very fr...

Newbie

Hi I am paying for Spotify Premium and have been for around 12 months now. However my account keeps wiping all my songs and asks me if I would like to upgrade to Premium?   The last payment I ...

Nico

Community Legend

255 Views

1 replies

0 likes

Account
Premium
Subscription
  • 255 Views
  • 1 replies
  • 0 likes

gift card

I recieved a gift card, and when i put it in, it automatically set me up for the 6 months, because it was worth $60. I thought when i entered it, it would go in as credit, but automatically bought the premium. I want premium, but with the deal going ...

Newbie

I recieved a gift card, and when i put it in, it automatically set me up for the 6 months, because it was worth $60. I thought when i entered it, it would go in as credit, but automatically bought th...

Nico

Community Legend

247 Views

1 replies

0 likes

Subscription
  • 247 Views
  • 1 replies
  • 0 likes

Solved!! Premium Subscription

I recently got spotify premium, and i dont want spotify to automatically renew my subscription. If i cancel the subscription, will that take away premium now or will it stop the automatic renewal?

Newbie

I recently got spotify premium, and i dont want spotify to automatically renew my subscription.   If i cancel the subscription, will that take away premium now or will it stop the automatic re...

Nico

Community Legend

369 Views

1 replies

0 likes

Premium
Subscription
  • 369 Views
  • 1 replies
  • 0 likes

registered premium via itunes and not informed of price difference

While listening to my spotify free version I heard an advertisement for registering for premium by 31 december 2015 and receiving the first three months for 0.99 and every month thereafter for 9.99. I went to take advantage of this but my laptop was ...

Newbie

While listening to my spotify free version I heard an advertisement for registering for premium by 31 december 2015 and receiving the first three months for 0.99 and every month thereafter for 9.99. ...

Gablephillip

Newbie

342 Views

1 replies

0 likes

Account
Premium
Subscription
  • 342 Views
  • 1 replies
  • 0 likes

Blocking songs and/or artists

You have the subscribe / unsubscribe button but if i want to listen to top 100 list and can't stand the voice of some artists why cant i Block them. So i dont have to listen to what i Think is **bleep**. And they will get my stream and will stay on t...

Newbie

You have the subscribe / unsubscribe button but if i want to listen to top 100 list and can't stand the voice of some artists why cant i Block them. So i dont have to listen to what i Think is **blee...

Nico

Community Legend

280 Views

1 replies

1 likes

Premium
  • 280 Views
  • 1 replies
  • 1 likes

Spotify processed a refund but it made me lose my account????

I was using rdio and google music. Rogers offered me 2 years free if I got a certain plan. So I decided to try. Signed up for one month free and forgot to cancel. Once I saw I had been charged I canceled the paid service and activated a my 2 year Spo...

Casual Listener

I was using rdio and google music. Rogers offered me 2 years free if I got a certain plan. So I decided to try. Signed up for one month free and forgot to cancel. Once I saw I had been charged I canc...

_kayhow

Casual Listener

588 Views

6 replies

0 likes

Subscription
  • 588 Views
  • 6 replies
  • 0 likes

Billing

I paid my bill late last month. Does your due date reset with the New payment date or does it remain the same?

Newbie

I paid my bill late last month. Does your due date reset with the New payment date or does it remain the same?

sebastiankreuz

Spotify Legend

380 Views

1 replies

0 likes

Account
  • 380 Views
  • 1 replies
  • 0 likes

Premium through Rogers Wireless in Canada not working

Hi,I gor a premium Spotify account through a Rogers wireless promotion. It worked for a while, but a couple of days ago it stopped working. Now I can a only have a basic account.I followed the inatructions Rogers provided to get the promotions; in th...

Newbie

Hi, I gor a premium Spotify account through a Rogers wireless promotion. It worked for a while, but a couple of days ago it stopped working. Now I can a only have a basic account. I followed th...

334 Views

0 replies

0 likes

Premium
  • 334 Views
  • 0 replies
  • 0 likes

Me suscribi mal a Spotify

Queria suscribirme con la promocion de 3 meses por $9 pero al hacerlo me suscirbieron por $119 por solo 1 mes

Newbie

Queria suscribirme con la promocion de 3 meses por $9 pero al hacerlo me suscirbieron por $119 por solo 1 mes

mariohatxe

Regular

470 Views

1 replies

0 likes

Premium
Subscription
  • 470 Views
  • 1 replies
  • 0 likes

Why i cant get premium

I was buy Premium 5 min ago but i dont get Premium please help me

Newbie

I was buy Premium 5 min ago but i dont get Premium please help me

sebastiankreuz

Spotify Legend

273 Views

1 replies

0 likes

Account
Premium
  • 273 Views
  • 1 replies
  • 0 likes

3 month deal

Hi,I got an email about a special offer in which I could subscribe for 3 months for only 5.99, so I did ,and got a receipt and I was charged,however it does not that I am covered for 3 months,where can I verify you will not charge me again until the ...

Newbie

Hi,I got an email about a special offer in which I could subscribe for 3 months for only 5.99, so I did ,and got a receipt and I was charged,however it does not that I am covered for 3 months,where c...

358 Views

0 replies

0 likes

Subscription
  • 358 Views
  • 0 replies
  • 0 likes