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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1609 Views
  • 0 replies
  • 7 likes
  • Security
  • 1609 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445976 Views
  • 970 replies
  • 108 likes
  • Account
  • 445976 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199068 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199068 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108333 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108333 Views
  • 72 replies
  • 11 likes

I can't pay for spotify

Hello,I have been trying many times to subscribe spotify for last days, but every time i tried i got this message: "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another paymen...

spotify_problem.jpg
  • Newbie
  • Hello, I have been trying many times to subscribe spotify for last days, but every time i tried i got this message:   "Oops, seems your card or payment provider is having a bad day. Don't wor...
  • 169 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 169 Views
  • 0 replies
  • 0 likes

Subscription

I have tried several times to do the .99 for three months and it never goes through. I just wanna listen to some music!!!

  • Newbie
  • I have tried several times to do the .99 for three months and it never goes through. I just wanna listen to some music!!!
  • user-removed
  • Not applicable
  • 123 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 123 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Party and Spotify Running

Hi, why I am unable to see Spotify Party and Spotify Running in my app?I am on Premium subscription and using it out of Singapore.Can someone advise me?Thank you.

  • Casual Listener
  • Hi, why I am unable to see Spotify Party and Spotify Running in my app? I am on Premium subscription and using it out of Singapore. Can someone advise me? Thank you.
  • user-removed
  • Not applicable
  • 232 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 232 Views
  • 1 replies
  • 0 likes

How do I upgrade to the $9.99 3 month premium?

I recently got an iTunes gift card for Christmas and I want to use that money to get the 3 month premium for $9.99? I am also not receiving any of spotifys offer emails...?

  • Newbie
  • I recently got an iTunes gift card for Christmas and I want to use that money to get the 3 month premium for $9.99? I am also not receiving any of spotifys offer emails...?
  • MattSuda
  • Spotify Star
  • 383 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 383 Views
  • 2 replies
  • 0 likes

Hacked, Email and Password changed

Someone has hacked my account and changed my original email and password. I still have access because I'm connected with facebook, but they've made a playlist titled "Hacked." When I file a ticket, it says it'll respond to the email that they have ch...

  • Newbie
  • Someone has hacked my account and changed my original email and password. I still have access because I'm connected with facebook, but they've made a playlist titled "Hacked."    When I f...
  • LordRollin
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 186 Views
  • 1 replies
  • 0 likes

Switching from $12.99 /mo to $9.99 /mo

I have been paying for Spotify Premium for the past 7 months for $12.99 /mo. I want to know how to switch to the promotion that ends Decmeber 31 where they offer you Spotify Premium for $0.99 /mo for the first 3 months and then $9.99 /mo afterwards. ...

  • Newbie
  • I have been paying for Spotify Premium for the past 7 months for $12.99 /mo. I want to know how to switch to the promotion that ends Decmeber 31 where they offer you Spotify Premium for $0.99 /mo for...
  • LordRollin
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 259 Views
  • 1 replies
  • 0 likes

Subscription in Russia

Good afternoon!I for more than two years was your follower. Payment was made with by PayPal. Now I live in Russia and my PayPal in the USA blocked. It can't be restored. The last month I paid with the card my friend, but also this card is blocked as ...

  • Casual Listener
  • Good afternoon! I for more than two years was your follower. Payment was made with by PayPal. Now I live in Russia and my PayPal in the USA blocked. It can't be restored. The last month I paid with ...
  • 416 Views
  • 0 replies
  • 4 likes
  • Premium
  • 416 Views
  • 0 replies
  • 4 likes

Help!

I am trying to take advantage of Vodafone Australia's 99 cent Premium offer, but Spotify won't accept my credit card. When I logged in, I was automatically designated as a US resident (I was never asked where I lived) and now I can't activate the Vod...

  • Newbie
  • I am trying to take advantage of Vodafone Australia's 99 cent Premium offer, but Spotify won't accept my credit card. When I logged in, I was automatically designated as a US resident (I was never as...
  • 176 Views
  • 0 replies
  • 0 likes
  • Account
  • 176 Views
  • 0 replies
  • 0 likes

Family Plan Links

In my admin panel and on the homepage in Canada there are links to family plans which don't work. I just re-signed up because it appears like you're finally offering a family plan. How do I go about adding family memebers?

  • Newbie
  • In my admin panel and on the homepage in Canada there are links to family plans which don't work. I just re-signed up because it appears like you're finally offering a family plan. How do I go about ...
  • moonbear2_1
  • Casual Listener
  • 228 Views
  • 1 replies
  • 0 likes
  • Account
  • 228 Views
  • 1 replies
  • 0 likes

Canada Family account

Do we have any idea when the family plan will be lunched in canada ?

  • Newbie
  • Do we have any idea when the family plan will be lunched in canada ?
  • moonbear2_1
  • Casual Listener
  • 324 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 324 Views
  • 3 replies
  • 0 likes

Spotify Premium

Selected family plan added one family member fine but second one says I can't add because they have already bought thru different store even though when I log into their account it says free!!!!! Confused and getting irritated!

  • Newbie
  • Selected family plan added one family member fine but second one says I can't add because they have already bought thru different store even though when I log into their account it says free!!!!! Con...
  • 158 Views
  • 0 replies
  • 0 likes
  • Premium
  • 158 Views
  • 0 replies
  • 0 likes

Delete account

Please delete this account ASAP

  • Newbie
  • Please delete this account ASAP
  • Liyahnash2020
  • Newbie
  • 157 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 157 Views
  • 1 replies
  • 0 likes

Eligibility for AUD$11.99 for 3 months premium - confused?

Hi - I received an email a few days ago saying 'come back to premium' offering 3 months premium for AUD$11.99. When I clicked on the link in the email, I received a message telling me I was ineligible for this offer but I could still pay for regular ...

  • Newbie
  • Hi - I received an email a few days ago saying 'come back to premium' offering 3 months premium for AUD$11.99. When I clicked on the link in the email, I received a message telling me I was ineligibl...
  • 180 Views
  • 0 replies
  • 5 likes
  • Premium
    Subscription
  • 180 Views
  • 0 replies
  • 5 likes

3 months of Premium for 0.99PLN vs Gift Card

Hello!I have never been a Premium user before.There is currently an offert for buying a 3 months of premium for 0.99PLN.The coincidence is that I recently received a 60PLN (equivalent of 3 months of premium) gift card which i did not redeemed yet. Th...

  • Casual Listener
  • Hello! I have never been a Premium user before. There is currently an offert for buying a 3 months of premium for 0.99PLN. The coincidence is that I recently received a 60PLN (equivalent of 3 mont...
  • genex95
  • Casual Listener
  • 466 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 466 Views
  • 3 replies
  • 0 likes

Trying to cancel premium

I have been being charged monthly for the premium option although in trying to cancel my subscription says I have the free version therefore I can not cancell and no way to contact this stupid company. Help.

  • Newbie
  • I have been being charged monthly for the premium option although in trying to cancel my subscription says I have the free version therefore I can not cancell and no way to contact this stupid compan...
  • micavida
  • Casual Listener
  • 135 Views
  • 1 replies
  • 0 likes
  • Premium
  • 135 Views
  • 1 replies
  • 0 likes

My Rogers account was charged 21.98 when it is supposed to be a free 24 months subscription offer

Rogers is offering a 24months subscription of spotify per line of their Share Everything Plan, yet I was charged by Spotify for 21.98. When I spoke to Rogers, they said it is a mistake by Spotify and ask me to contact Spotify's (non-exisitant) custom...

12-17-2015 4-13-34 PM.png
  • Newbie
  • Rogers is offering a 24months subscription of spotify per line of their Share Everything Plan, yet I was charged by Spotify for 21.98.  When I spoke to Rogers, they said it is a mistake by Spoti...
  • Oreste
  • Composer
  • 262 Views
  • 1 replies
  • 0 likes
  • Account
  • 262 Views
  • 1 replies
  • 0 likes

Subscription

I subscribed to the 3 month trial for $0.99 a week ago. Still says I'm a free user and not premium. I've tried logging out and back in again and reinstalling the app. This was a week ago, as soon as I got payed I got charged another $12 for no reason...

  • Newbie
  • I subscribed to the 3 month trial for $0.99 a week ago. Still says I'm a free user and not premium. I've tried logging out and back in again and reinstalling the app. This was a week ago, as soon as ...
  • Oreste
  • Composer
  • 304 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 304 Views
  • 5 replies
  • 0 likes

Solved!! Re: 3 months premium for $0.99

It took my payment and didn't upgrade my account please get back to me as soon as possible thank you

  • Newbie
  • It took my payment and didn't upgrade my account please get back to me as soon as possible thank you
  • Oreste
  • Composer
  • 336 Views
  • 3 replies
  • 0 likes
  • 336 Views
  • 3 replies
  • 0 likes

Password reset

Hi I've completely forgotten my password for my account, so naturally I've tried to do password reset. I've tried to put in my email address and put in my username separately to get it to send a password reset to my email address. Both have failed on...

  • Newbie
  • Hi I've completely forgotten my password for my account, so naturally I've tried to do password reset. I've tried to put in my email address and put in my username separately to get it to send a pass...
  • Oreste
  • Composer
  • 224 Views
  • 1 replies
  • 0 likes
  • Account
  • 224 Views
  • 1 replies
  • 0 likes

Premium discount

I got email telling me that I can buy premium for 3 months with only 0,99€. At spotifys website it says it's only for new accounts but in my mail and in the link I got in there there is nothing about the age of the account. What should I do?

  • Casual Listener
  • I got email telling me that I can buy premium for 3 months with only 0,99€. At spotifys website it says it's only for new accounts but in my mail and in the link I got in there there is nothing about...
  • Oreste
  • Composer
  • 134 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 134 Views
  • 1 replies
  • 0 likes