Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80483 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
654101 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734585 Views
18 replies
29 likes
Hey everyone, first time posting here but I can't find a way to contact spotify directly. I have owned a Spotify account for almost two years now, I believe, and have been a premium user for over a year. I noticed two weeks ago that while I was drivi...
Hey everyone, first time posting here but I can't find a way to contact spotify directly. I have owned a Spotify account for almost two years now, I believe, and have been a premium us...
174 Views
0 replies
0 likes
HI, i was goign to sign up for spotify premium for students but found out i wasnt eligble becuase im still in high school. So i couldnt continue with getting premium but they still charged me even though I didnt get the premium becuase i couldnt be v...
HI, i was goign to sign up for spotify premium for students but found out i wasnt eligble becuase im still in high school. So i couldnt continue with getting premium but they still charged me even th...
Not applicable
802 Views
14 replies
0 likes
when i subscribed i did it through facebook, is the any chance i could change that and have an account only with my email without changing anything of my account and without the neccessity of subscribing me again?
when i subscribed i did it through facebook, is the any chance i could change that and have an account only with my email without changing anything of my account and without the neccessity of s...
Casual Listener
285 Views
2 replies
1 likes
Hi, years ago I made a free spotify account through my facebook, now I have a new premium account, I want to connect the new with my facebook but the old one won't let me, is there any way the old one can be deleted so I can connect the new one to fa...
Hi, years ago I made a free spotify account through my facebook, now I have a new premium account, I want to connect the new with my facebook but the old one won't let me, is there any way the old on...
Casual Listener
222 Views
1 replies
1 likes
I signed up for the premium and It charged my card but I can't use it still says I'm free. I need this fixed If im.paying for it please I tried logging out and reinstalling but nothing.
I signed up for the premium and It charged my card but I can't use it still says I'm free. I need this fixed If im.paying for it please I tried logging out and reinstalling but nothing.
Roadie
268 Views
1 replies
0 likes
I am planning on adding my eldest daughter on to my Premium membership and change my subscriptionto "family" . . . I would also like to add my 9 year old daughter too - but for some reason age limit is 13 years . . .why this restriction - does Spotif...
I am planning on adding my eldest daughter on to my Premium membership and change my subscription to "family" . . . I would also like to add my 9 year old daughter too - but for some reason ag...
325 Views
0 replies
2 likes
Buenas. En Junio de este año me registré en Spotify y compré Spotify Premium con una cuenta de Facebook que fue bloqueada y posteriormente (En Agosto) eliminada. En Septiembre de este año Spotify se me desconectó por sí solo del móvil y me fue imposi...
Buenas. En Junio de este año me registré en Spotify y compré Spotify Premium con una cuenta de Facebook que fue bloqueada y posteriormente (En Agosto) eliminada. En Septiembre de este ...
298 Views
0 replies
0 likes
I just got the notice that PayPal was charged for monthly subscription. I cancelled subscription immediately after. Is this new pmt for previous month? Or for this coming month? Will I be refunded for this monthly payment?
I just got the notice that PayPal was charged for monthly subscription. I cancelled subscription immediately after. Is this new pmt for previous month? Or for this coming month? Will I be refunded fo...
156 Views
0 replies
0 likes
Hello!I have been racking my brain trying to contact some form of support and have not yet received a response from Spotify. I filled out the Contact Form several times and also created a twitter account to contact anyone who can help me. I have a fr...
Hello! I have been racking my brain trying to contact some form of support and have not yet received a response from Spotify. I filled out the Contact Form several times and also created a twitter a...
183 Views
0 replies
0 likes
A week ago I asked for help regarding my account which I was unable to access since it was registered as non-existent, yet received no help. This forced me to do deeper research regarding this issue without any help from spotify (shame) and found out...
A week ago I asked for help regarding my account which I was unable to access since it was registered as non-existent, yet received no help. This forced me to do deeper research regarding this issue ...
Casual Listener
281 Views
2 replies
0 likes
I started the sign up process for the student discount. I entered my card number, and was trying to enter in my school info. I was on my phone, and it wouldn't select my college. Since I couldn't select it I couldnt move forward. I got onto my comput...
I started the sign up process for the student discount. I entered my card number, and was trying to enter in my school info. I was on my phone, and it wouldn't select my college. Since I couldn...
Roadie
358 Views
1 replies
0 likes
A few months ago, I turned changed credit card accounts in Spotify. Or so I thought. How do I make this actually CHANGE? When I look in my Spotify account (or, rather my kids' account), it shows the correct card, but it doesn't actually bill that car...
A few months ago, I turned changed credit card accounts in Spotify. Or so I thought. How do I make this actually CHANGE? When I look in my Spotify account (or, rather my k...
393 Views
0 replies
0 likes
I have logged off and on, confirmed my subscription log in (via receipt), uninstalled/reinstalled, and generally wasted a significant amount of time trying to figure this out. Please advise, otherwise I am immediately cancelling.
I have logged off and on, confirmed my subscription log in (via receipt), uninstalled/reinstalled, and generally wasted a significant amount of time trying to figure this out. Please advise, otherwis...
186 Views
0 replies
0 likes
My Spotify keeps randomly stopping. I will be listening to music and the next thing that I know my song stopped. What is my problem?
My Spotify keeps randomly stopping. I will be listening to music and the next thing that I know my song stopped. What is my problem?
230 Views
0 replies
0 likes
Hi, I want to change my email adress in my settings, but I can't because I don't remember my password and my former email adress doesn't work anymore. I can only log in using Facebook, but then I can't change my settings... How can I do ? EDIT : I ca...
Hi, I want to change my email adress in my settings, but I can't because I don't remember my password and my former email adress doesn't work anymore. I can only log in using Facebook, but t...
Casual Listener
272 Views
2 replies
0 likes
Hola!Tenia la cuenta premium, y se cancelo porque dice que no se pudo procesar el pago, pero segun el banco de la tarjeta me informaron que todos los pagos que recibieron se abonaron. Ahora queria volver a tener la cuenta premium y no me toma ninguna...
Hola! Tenia la cuenta premium, y se cancelo porque dice que no se pudo procesar el pago, pero segun el banco de la tarjeta me informaron que todos los pagos que recibieron se abonaron. Ahora queria ...
Casual Listener
556 Views
2 replies
0 likes
Hello,Last night I recieved a notification that my account's email had been changed to an account I do not own. Around the same time I was locked out of my account. I first thought it was some type of phishing campaign as the email address was from a...
Hello, Last night I recieved a notification that my account's email had been changed to an account I do not own. Around the same time I was locked out of my account. I first thought it was so...
Community Legend
633 Views
1 replies
0 likes
The country i am residing now is not on the list of countries. I am currently in saudi arabia and i wanted to change my country so i can upgrade to premium but the country im in right now isnt ther. What can i do about this?
The country i am residing now is not on the list of countries. I am currently in saudi arabia and i wanted to change my country so i can upgrade to premium but the country im in right now isnt ther. ...
Community Legend
287 Views
1 replies
0 likes
It says "you can only use spotify abroad for 14 days" how can i upgrade spotify when i cant even acces my account?
It says "you can only use spotify abroad for 14 days" how can i upgrade spotify when i cant even acces my account?
Community Legend
325 Views
1 replies
0 likes
Paid for premium at Dragon Pay. Dont know what to do next because my payment wasn't credited. Pls. Reply asap necause I'll be needing it for a party. thnx
Paid for premium at Dragon Pay. Dont know what to do next because my payment wasn't credited. Pls. Reply asap necause I'll be needing it for a party. thnx
155 Views
0 replies
0 likes
