Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

291771 Views

529 replies

34 likes

Account
Free
  • 291771 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13688 Views

6 replies

11 likes

Security
  • 13688 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541428 Views

990 replies

115 likes

Account
  • 541428 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129675 Views

74 replies

12 likes

Account
Login
Premium
  • 129675 Views
  • 74 replies
  • 12 likes

Premium

Quando vou finalizar meu premium aparece no boleto o valor de 14,90 so que os 3 primeiros meses e so 1,99 como faço

Newbie

Quando vou finalizar meu premium aparece no boleto o valor de 14,90 so que os 3 primeiros meses e so 1,99 como faço

Steph_B

Roadie

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

Conta Premium no Brasil qual o valor?

Estou pagando 5,99 USD (dólares) pela conta PREMIUM com cartão de crédito brasileiro, gostaria de saber porque os anuncios falam em R$ 14,90? Tem alguma coisa errada nessa cobrança. Minha fatura do cartão veio R$ 23,00

Newbie

Estou pagando 5,99 USD (dólares) pela conta PREMIUM com cartão de crédito brasileiro, gostaria de saber porque os anuncios falam em R$ 14,90? Tem alguma coisa errada nessa cobrança. Minha fatura do c...

Steph_B

Roadie

358 Views

1 replies

0 likes

Premium
  • 358 Views
  • 1 replies
  • 0 likes

Cancel payment from PayPal?

Hi! I forgot to cancel my subscription to Spotify Premium and I just got an email from PayPal saying that it automatically sent a payment to Spotify. Would there be a way to cancel it before January starts? [ If not I would just have another month of...

Newbie

Hi!   I forgot to cancel my subscription to Spotify Premium and I just got an email from PayPal saying that it automatically sent a payment to Spotify. Would there be a way to cancel it before...

Steph_B

Roadie

9244 Views

1 replies

0 likes

Premium
Subscription
  • 9244 Views
  • 1 replies
  • 0 likes

Cancelled Subscription But still getting Charged

Hi, I cancelled my subscription after a few days of the trial. I was looking through my bank statements today to see that I have been charged for Spotify twice now and I never even use it. I am sure I cancelled my subscription a few days after trying...

Newbie

Hi, I cancelled my subscription after a few days of the trial.  I was looking through my bank statements today to see that I have been charged for Spotify twice now and I never even use it. &nbs...

Steph_B

Roadie

1173 Views

1 replies

0 likes

Account
Subscription
  • 1173 Views
  • 1 replies
  • 0 likes

facebook

I made a spotify account with facebook and then decided to get premium which was not connected to Facebook, i want to disconnect the free account from facebook and connect it to my premium account. How do i do this?????

Newbie

I made a spotify account with facebook and then decided to get premium which was not connected to Facebook, i want to disconnect the free account from facebook and connect it to my premium account. H...

Amarro

Community Legend

332 Views

1 replies

0 likes

Account
  • 332 Views
  • 1 replies
  • 0 likes

cancelled my premium 1week ago, now it on again..

so, i cancelled my premium last week and it was all okey, and now you have taken my money after i cancelled, and now im running premium again, WHAT THE F****?! i want my money back.

Newbie

so, i cancelled my premium last week and it was all okey, and now you have taken my money after i cancelled, and now im running premium again, WHAT THE F****?!  i want my money back.

Steph_B

Roadie

200 Views

1 replies

0 likes

Premium
Security
Subscription
  • 200 Views
  • 1 replies
  • 0 likes

Paid for a subscription gift but did not receive it

I have been trying to contact you for five days now and am getting no response. I paid for a subscription gift but received no confirmation mail and the recipient has not received the mail. You did take the money from me, it has been deducted from my...

Casual Listener

I have been trying to contact you for five days now and am getting no response. I paid for a subscription gift but received no confirmation mail and the recipient has not received the mail. You did t...

Steph_B

Roadie

248 Views

1 replies

0 likes

Subscription
  • 248 Views
  • 1 replies
  • 0 likes

Upgraded to Premium, now can't log in to player

I can log into the web account system just fine, but can't log into the player on my Mac, nor on my iPhone. I tried resetting my password using the web account, that did nothing.

Newbie

I can log into the web account system just fine, but can't log into the player on my Mac, nor on my iPhone.   I tried resetting my password using the web account, that did nothing.   &n...

Steph_B

Roadie

436 Views

3 replies

0 likes

Account
Login
Premium
  • 436 Views
  • 3 replies
  • 0 likes

New Subscription for a Student

So I have a code for premium, but my account currently is not a student, but I would like to make it one. When I go to make it a student, the only option I get to pay with is a credit card. How can I use my code to get the student subscription? Pleas...

Newbie

So I have a code for premium, but my account currently is not a student, but I would like to make it one. When I go to make it a student, the only option I get to pay with is a credit card. How can I...

MaryS

Roadie

256 Views

1 replies

0 likes

Subscription
  • 256 Views
  • 1 replies
  • 0 likes

Notifications Missing

I haven't received any notifications on my webplayer in over a month. Any ideas on why?

Casual Listener

I haven't received any notifications on my webplayer in over a month. Any ideas on why?

MaryS

Roadie

512 Views

5 replies

0 likes

Other
Premium
  • 512 Views
  • 5 replies
  • 0 likes

Premium account not working - But have paid for it!

Can anyone help?I have a premium account that I know I have paid for as the money is coming out of my bank account. But now spotify has suspended my use of premium saying I can only have the free service and i cant use it at all on my phone.I do have...

Visitor

  Can anyone help? I have a premium account that I know I have paid for as the money is coming out of my bank account. But now spotify has suspended my use of premium saying I can only have th...

LucySlovakia

Regular

326 Views

4 replies

0 likes

Premium
  • 326 Views
  • 4 replies
  • 0 likes

[All Platforms][Subscription] Code d'activation spotify family à l'étranger ?

Bonjour, j'ai un problème avec un code d'invitation que m'a été envoyé par une personne de ma famille habitant en suisse. En le rentrant dans la barre de saisie le site m'indique que : " Impossible d'activer ce code. Merci de réessayer pour vous assu...

Newbie

Bonjour, j'ai un problème avec un code d'invitation que m'a été envoyé par une personne de ma famille habitant en suisse. En le rentrant dans la barre de saisie le site m'indique que : " Impossible d...

KatesHere

Community Legend

625 Views

1 replies

0 likes

All Platforms
Subscription
  • 625 Views
  • 1 replies
  • 0 likes

NEED ERGENT HELP

i want to disconnect Spotify from my Facebook i need to delete my Facebook. But i want to keep my account and music. will someone help me please! i

Newbie

i want to disconnect Spotify from my Facebook i need to delete my Facebook. But i want to keep my account and music. will someone help me please! i

KatesHere

Community Legend

241 Views

1 replies

0 likes

Account
  • 241 Views
  • 1 replies
  • 0 likes

xxxx

Hello, I deactivated Facebook. I tried to login to spotify (by eamil username), my password was incorrect. Login failed. when I create new password, my Iphone App won't recognise it and says I cannot login. It's and endless circle of the same event, ...

Newbie

Hello,   I deactivated Facebook.   I tried to login to spotify (by eamil username), my password was incorrect. Login failed.   when I create new password, my Iphone App won't rec...

KatesHere

Community Legend

290 Views

1 replies

0 likes

Free
  • 290 Views
  • 1 replies
  • 0 likes

I bought a spotify gift card to a friend but she can't use it ...

Hello, I just bought a gift card from the spotify website and my friend says that she can not use it in her country, she lives in France and i live in Belgium, how was i supposed to know that it won't work ?Nothing was written about this when i bough...

Casual Listener

Hello,   I just bought a gift card from the spotify website and my friend says that she can not use it in her country, she lives in France and i live in Belgium, how was i supposed to know tha...

Steph_B

Roadie

279 Views

1 replies

0 likes

Account
Premium
Subscription
  • 279 Views
  • 1 replies
  • 0 likes

I HAVE AN ARTIST ACCOUNT CREATED BY MY LABEL BUT I CANNOT EDIT IT

Hi guys, my name is federico faccioli, my artist name is drewell, I'm a dj and I have signed with a label in order to publish my track on the "Dubstep 100 top hits bass massive dj mix 2016" and my track is called "the tower- drewell remix"...I wanted...

Newbie

Hi guys, my name is federico faccioli, my artist name is drewell, I'm a dj and I have signed with a label in order to publish my track on the "Dubstep 100 top hits bass massive dj mix 2016" and my tr...

Steph_B

Roadie

237 Views

1 replies

0 likes

Account
Other
  • 237 Views
  • 1 replies
  • 0 likes

Two Usernames connected to one E-Mail

Hey guys, I got a problem with my Spotify Account. I've started using Spotify free a few years ago and upgraded to Premium ca. one year ago. Today I wanted to check out my year of music on spotify and when I tried to log in with my E-Mail and Passwor...

Newbie

Hey guys,   I got a problem with my Spotify Account. I've started using Spotify free a few years ago and upgraded to Premium ca. one year ago. Today I wanted to check out my year of music on s...

Steph_B

Roadie

246 Views

1 replies

0 likes

Account
Login
Premium
  • 246 Views
  • 1 replies
  • 0 likes

Family Spotify - Adding family members??

Hi, I have upgraded my account o a familay plan and when I had added the new members an email is sent to each. Once they open this email up and click on accept is prompts an error saying that they are already a member - switch accounts? Can anyone he...

Newbie

Hi,  I have upgraded my account o a familay plan and when I had added the new members an email is sent to each.  Once they open this email up and click on accept is prompts an error saying ...

Steph_B

Roadie

248 Views

1 replies

0 likes

Account
  • 248 Views
  • 1 replies
  • 0 likes

Unidays account without uni e mail

Hello,Im a student living in cologne and i want to uprgrade spotify to spotify premium. So i have to sign up in UNIDAYS ,but the problem is my university wont give me my own e mail adress so how do i get premium?Ive heard something About sending my s...

Newbie

Hello, Im a student living in cologne and i want to uprgrade spotify to spotify premium. So i have to sign up in UNIDAYS ,but the problem is my university wont give me my own e mail adress so how do...

MaryS

Roadie

1933 Views

1 replies

0 likes

Account
Premium
  • 1933 Views
  • 1 replies
  • 0 likes

Trouble getting spotify premium

I just did the seven day trial and now want to buy premium but it keeps saying my postal code is incorrect. I've tried all the postal codes I've ever had and it says they are all non existent. How do I get around this?

Newbie

I just did the seven day trial and now want to buy premium but it keeps saying my postal code is incorrect. I've tried all the postal codes I've ever had and it says they are all non existent. How do...

Steph_B

Roadie

249 Views

1 replies

0 likes

Premium
Subscription
  • 249 Views
  • 1 replies
  • 0 likes