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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

83347 Views

9 replies

2 likes

Account
Login
  • 83347 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

659158 Views

13 replies

4 likes

Account
  • 659158 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

740842 Views

18 replies

29 likes

  • 740842 Views
  • 18 replies
  • 29 likes

Downgrade to free and link to T-mobile

Can us please downgrade my account to free. I already canceled my subscription, but i want to be able to link it with my T-Mobile account. I booked the music streaming option there.

Newbie

Can us please downgrade my account to free. I already canceled my subscription, but i want to be able to link it with my T-Mobile account.   I booked the music streaming option there.

186 Views

0 replies

0 likes

Account
Free
Other
Subscription
  • 186 Views
  • 0 replies
  • 0 likes

Moved to Germany

I got Spotify premium when I was in America now it is cancelled and I am in Germany. I can't log in anymore or make new premium even though I changed my country. What am I supposed to do?

Casual Listener

I got Spotify premium when I was in America now it is cancelled and I am in Germany. I can't log in anymore or make new premium even though I changed my country. What am I supposed to do?

Klarabee95

Casual Listener

178 Views

1 replies

0 likes

  • 178 Views
  • 1 replies
  • 0 likes

Merging Sprint and Spotify?

I have a Moto X ( first gen) and I'm trying to get preminum through sprint. ( Which means you pay from your sprint Bill correct?) I have called sprint who has serious restrictions, and spotify help has no number or real contact information beyond ema...

Newbie

I have a Moto X ( first gen) and I'm trying to get preminum through sprint. ( Which means you pay from your sprint Bill correct?) I have called sprint who has serious restrictions, and spotify help h...

210 Views

0 replies

0 likes

Premium
  • 210 Views
  • 0 replies
  • 0 likes

tive que bloquear meu cartao de credito e entao cancelaram minha conta!

Boa tarde, utilizo o spotify há um tempo, e nunca falhei com o pagamento, nesse mês de setembro de 2015, ocorreu um problema com meu cartão de crédito o mesmo foi clonado e usado em compras na internet! Fui obrigado a cancelar o cartão, recebi um e-m...

Newbie

  Boa tarde, utilizo o spotify há um tempo, e nunca falhei com o pagamento, nesse mês de setembro de 2015, ocorreu um problema com meu cartão de crédito o mesmo foi clonado e usado em compras n...

939 Views

0 replies

0 likes

Account
  • 939 Views
  • 0 replies
  • 0 likes

How do I get my spotify linked to my new facebook page?

I had my Spotify account linked to my facebook page, but I have deactivated that account and created a new facebook page. (it was a page I shared with my husband who has passed away) I have created a new Spotify account with my new facebook page, but...

Casual Listener

I had my Spotify account linked to my facebook page, but I have deactivated that account and created a new facebook page.  (it was a page I shared with my husband who has passed away)  I ha...

1219087396

Casual Listener

242 Views

2 replies

0 likes

Other
Premium
Subscription
  • 242 Views
  • 2 replies
  • 0 likes

payments

I've changed three times and haven't been able to access my playlists. on the receipt page it doesn't show it was paid but it was deducted out of my bank account. I was my money back since I can't even listen to the music. I'm pissed off

Newbie

I've changed three times and haven't been able to access my playlists. on the receipt page it doesn't show it was paid but it was deducted out of my bank account. I was my money back since I can't ev...

293 Views

0 replies

0 likes

Subscription
  • 293 Views
  • 0 replies
  • 0 likes

Can't find playlist in "Recover Playlist"

So i've been trying to recover an old deleted playlist (my christmas playlist) but i can't find it in the "recover playlist" section. It's not there. What do i do? Is it gone forever? Why is this playlist gone but all the other deleted playlists ther...

Newbie

So i've been trying to recover an old deleted playlist (my christmas playlist) but i can't find it in the "recover playlist" section. It's not there. What do i do? Is it gone forever? Why is thi...

400 Views

0 replies

3 likes

  • 400 Views
  • 0 replies
  • 3 likes

Family Plan Problem

I bought a family plan for me and my two brothers on Sunday. I realized that they are still in that plan but i wasn't. Then i checked my account details i m Stotify Permium and my subscription will be renewed in 12.10.2015 and will be charged normal ...

Newbie

I bought a family plan for me and my two brothers on Sunday. I realized that they are still in that plan but i wasn't. Then i checked my account details i m Stotify Permium and my subscription will b...

219 Views

0 replies

0 likes

Premium
Subscription
  • 219 Views
  • 0 replies
  • 0 likes

Robbed of my money

I tried to sign up for spotify student account but was told that my student information couldnt be found and wouldnt let me continue and confirm my subscription. I then checked my bank account and saw that spotify charged me the 5 dollars anyway not ...

Casual Listener

I tried to sign up for spotify student account but was told that my student information couldnt be found and wouldnt let me continue and confirm my subscription. I then checked my bank account and sa...

jean3601

Community Legend

207 Views

1 replies

0 likes

Account
  • 207 Views
  • 1 replies
  • 0 likes

A little question about my account

Hi everybody, I'm new here, I'm Francesco. I'd like to know if there is a possility do change my account. In other words I have a Spotify Account separated from my fb one. How can I join them without losing all my playlists and settings? Thank you al...

Newbie

Hi everybody, I'm new here, I'm Francesco.   I'd like to know if there is a possility do change my account.   In other words I have a Spotify Account separated from my fb one. How can I...

jean3601

Community Legend

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Solved!! Student Account Disabled

Hello! Long time user of Spotify encountering my first ever problem. I signed up for my premium account a while back as a student and I was being charged accordingly until atleast a month ago when I was charged the full price. I didn't notice until t...

Casual Listener

Hello! Long time user of Spotify encountering my first ever problem. I signed up for my premium account a while back as a student and I was being charged accordingly until atleast a month ago when I ...

tripkid

Casual Listener

735 Views

3 replies

0 likes

Account
Premium
Subscription
  • 735 Views
  • 3 replies
  • 0 likes

Why it matters in which country I am??

I want upgrade my spotify to premium but Im currently in czech republic and I have finnish card and I will go back to Finland and to Sweden soon.... If I change my country to finland now while Im still in Czech so am I able to listen to music anyway ...

Casual Listener

I want upgrade my spotify to premium but Im currently in czech republic and I have finnish card and I will go back to Finland and to Sweden soon.... If I change my country to finland now while Im sti...

jean3601

Community Legend

908 Views

3 replies

0 likes

Premium
  • 908 Views
  • 3 replies
  • 0 likes

Desabonnement family

Bonjour,J'aimerais savoir comment supprimer le paiement d'un compte family.J'ai d'abord pensé en avoir besoin mais maintenant, je m'aperçois que le compte premium seul me suffit.j'ai donc supprimé le deuxième abonné mais visiblement, le montant reste...

Newbie

Bonjour, J'aimerais savoir comment supprimer le paiement d'un compte family. J'ai d'abord pensé en avoir besoin mais maintenant, je m'aperçois que le compte premium seul me suffit. j'ai donc suppr...

219 Views

0 replies

0 likes

Subscription
  • 219 Views
  • 0 replies
  • 0 likes

I want a refund as soon as possible

I want my money back. They weren't supposed to remove money from my account until the 13th, yet they went ahead and did it anyway. I think this is wrong of them, and there is no way to call them, and the contact form just sends you in circles. Better...

Casual Listener

I want my money back.  They weren't supposed to remove money from my account until the 13th, yet they went ahead and did it anyway.  I think this is wrong of them, and there is no way to ca...

169 Views

0 replies

0 likes

Subscription
  • 169 Views
  • 0 replies
  • 0 likes

Confirmation of premium cancellatin

Can you confirm my premium subscription has been cancelled?

Newbie

Can you confirm my premium subscription has been cancelled?

159 Views

0 replies

0 likes

Account
  • 159 Views
  • 0 replies
  • 0 likes

Spotify Web vs Mobile visibility on social meida

Hi all,Is there a way of differentiating whether or not Spotify is being used on a mobile device VS the web version as it appears in Facebook/social media feeds? When song activity is broadcast on Facebook it says the user is active on Spotify and wh...

Newbie

Hi all, Is there a way of differentiating whether or not Spotify is being used on a mobile device VS the web version as it appears in Facebook/social media feeds? When song activity is broadcas...

171 Views

0 replies

0 likes

Account
  • 171 Views
  • 0 replies
  • 0 likes

log on suddenly impossible

Hi, I have been using spotify with my facebook account for at leat half a year now and all of a sudden I can't log in anymore. It works totally fine on my iphone but not on the macbook. Whenenver i try to log on it directs me to the facebook page and...

Newbie

Hi, I have been using spotify with my facebook account for at leat half a year now and all of a sudden I can't log in anymore. It works totally fine on my iphone but not on the macbook. Whenenver i t...

Horror

Regular

265 Views

1 replies

1 likes

Login
  • 265 Views
  • 1 replies
  • 1 likes

Mixed up emails/facebook needs to be cleaned?

a looooooooooong time agoo........ .................. i created this account and i mixed up some things.........To login to Spotify i use: !username! and password + got my FB connected(email1@HOTMAIL.com) Butwhen i go to account settings it tells me:...

Newbie

   a looooooooooong time agoo........   ....... ...... .....   i created this account and i mixed up some things.... .....To login to Spotify i use: !username! and passwor...

269 Views

0 replies

0 likes

Account
Login
Security
  • 269 Views
  • 0 replies
  • 0 likes

Just accidentally deleted saved music ("Your Music") Library

I was working with multiple windows at once and accidentally pressed "Ctrl+A" and then "delete" on keyboard while having the spotify window selected and now all my music that was saved got deleted. Is there anyway to get this back?

Newbie

I was working with multiple windows at once and accidentally pressed "Ctrl+A" and then "delete" on keyboard while having the spotify window selected and now all my music that was saved got deleted. I...

168 Views

0 replies

0 likes

Account
  • 168 Views
  • 0 replies
  • 0 likes

multiple charges

today i signed up for spotify then i entered my credit card information to do a 30 day trial. Premium never worked but i was charged twice on my card. I tried everything that the site told me to do in order for premium to show up. Then i decided to j...

Newbie

today i signed up for spotify then i entered my credit card information to do a 30 day trial. Premium never worked but i was charged twice on my card. I tried everything that the site told me to do i...

akkadamir

Newbie

292 Views

1 replies

0 likes

Premium
Subscription
  • 292 Views
  • 1 replies
  • 0 likes