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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

285948 Views

529 replies

34 likes

Account
Free
  • 285948 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13599 Views

6 replies

11 likes

Security
  • 13599 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539700 Views

990 replies

114 likes

Account
  • 539700 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129555 Views

74 replies

12 likes

Account
Login
Premium
  • 129555 Views
  • 74 replies
  • 12 likes

student discount problem

I got some problem with spotify i hope you guys can help me. Last week i download spotiy this app, i registered an account i have just finished the 7 days free trial. Today i finished my 7 days free trial on that account and i registered another acco...

Casual Listener

I got some problem with spotify i hope you guys can help me.     Last week i download spotiy this app, i registered an account i have just finished the 7 days free trial. Today i finishe...

leunghokei2003

Casual Listener

188 Views

1 replies

0 likes

Account
  • 188 Views
  • 1 replies
  • 0 likes

Need to delete my spotify account urgently

Hi I need to delete my account urgently. I can't find the button anywhere to block the person who is the reason I need to do this and I can't get my photo off my account so I need to delete my account! Please can someone do this urgently please? I've...

Visitor

Hi   I need to delete my account urgently. I can't find the button anywhere to block the person who is the reason I need to do this and I can't get my photo off my account so I need to delete ...

119651262

Casual Listener

291 Views

2 replies

0 likes

Account
  • 291 Views
  • 2 replies
  • 0 likes

Solved!! Spotify keeps jumping on and off offlinemode

when i ever i wanna play a song og a playlist i open spotify as usual no problems at all but as soon as i press what ever i wanna hear it jumps on offline and skips trogh every song of mine and it keeps trying to reconncet with no luck error code:4 a...

Music Fan

 when i ever i wanna play a song og a playlist i open spotify as usual no problems at all but as soon as i press what ever i wanna hear it jumps on offline and skips trogh every song of mine and...

1157262955

Music Fan

854 Views

12 replies

0 likes

Account
Other
Premium
Subscription
  • 854 Views
  • 12 replies
  • 0 likes

Delete Account

is anyone know how do i can delete my spotify account? i tried a few time to delete it but it doesnt work. So what shoul i do? please help me.

Visitor

is anyone know how do i can delete my spotify account? i tried a few time to delete it but it doesnt work. So what shoul i do? please help me.

119651262

Casual Listener

386 Views

2 replies

0 likes

Account
  • 386 Views
  • 2 replies
  • 0 likes

Cancel subscription and get money back

I recently subscribed to premium but thought I could get the 3 months for 99 cents but it was a mistake and I got charged $10 , I don't want to pay $10 at the moment for Spotify , I have canceled but I'm still getting charged , I don't want the premi...

Newbie

I recently subscribed to premium but thought I could get the 3 months for 99 cents but it was a mistake and I got charged $10 , I don't want to pay $10 at the moment for Spotify , I have canceled but...

441 Views

0 replies

0 likes

Subscription
  • 441 Views
  • 0 replies
  • 0 likes

Problem Authorizing the account on Sonos

I can no longer access my Spotify music through Sonso. ive removed my account and when trying to re add through Manage > Service Settings I get the following message in the dialogue box. "Error There was a problem authroizing the account. Please chec...

Casual Listener

I can no longer access my Spotify music through Sonso. ive removed my account and when trying to re add through Manage > Service Settings I get the following message in the dialogue box. "Error Th...

Zed15

Newbie

2323 Views

11 replies

0 likes

Premium
  • 2323 Views
  • 11 replies
  • 0 likes

Solved!! How to switch a phone from a userid - how to get a second user id for my second phone.

I have two access to spotify premium - 1 for each phone. But they are both using the same account id.How do i proceed to keep the current account id to a specific phone, then get another account id to the second phone. I made the mistake when registr...

Casual Listener

I have two access to spotify premium - 1 for each phone. But they are both using the same account id. How do i proceed to keep the current account id to a specific phone, then get another account ...

regg001

Casual Listener

357 Views

1 replies

0 likes

Account
  • 357 Views
  • 1 replies
  • 0 likes

delete account

How do you delete your spotify account

Newbie

How do you delete your spotify account

Ox1

Roadie

336 Views

1 replies

0 likes

Account
  • 336 Views
  • 1 replies
  • 0 likes

Login works on website but not desktop player

I have premium and updated my password today. I downloaded the desktop player for mac but I'm getting an error message when trying to sign into it. It says username/password incorrect. error 3. I know that my username and password are correct because...

Newbie

I have premium and updated my password today. I downloaded the desktop player for mac but I'm getting an error message when trying to sign into it. It says username/password incorrect. error 3. I kno...

201 Views

0 replies

0 likes

Login
  • 201 Views
  • 0 replies
  • 0 likes

suggestions?

I'm trying to decide whether to get the premium or the student spotify. Whats the difference? Any suggestions?

Casual Listener

I'm trying to decide whether to get the premium or the student spotify. Whats the difference? Any suggestions? 

maianevens

Newbie

326 Views

4 replies

0 likes

Free
Premium
Subscription
Unlimited
  • 326 Views
  • 4 replies
  • 0 likes

someone is using my spotify account

Hi. Someone is using my spotify account and keeps disconnecting me... Could you please kick this guy/girl out of my account? Thanks

Casual Listener

Hi. Someone is using my spotify account and keeps disconnecting me... Could you please kick this guy/girl out of my account? Thanks

Nadiarobinson83

Newbie

546 Views

4 replies

0 likes

  • 546 Views
  • 4 replies
  • 0 likes

Solved!! Log in issues

I cannot log in to Spotify. And it reactivated my Facebook account. Why?

Newbie

I cannot log in to Spotify. And it reactivated my Facebook account. Why?

Nico

Community Legend

331 Views

1 replies

0 likes

Login
  • 331 Views
  • 1 replies
  • 0 likes

Premium account showing as free

So I have just worked out that the Premium service my family has been using and paying for through Itunes since MAY 2015 is in fact NOT premium. I work away and it was only when they complained about the ads on this paid for service,m and I wanted to...

Casual Listener

So I have just worked out that the Premium service my family has been using and paying for through Itunes since MAY 2015 is in fact NOT premium.   I work away and it was only when th...

sebastiankreuz

Spotify Legend

323 Views

3 replies

0 likes

Account
Free
Premium
Subscription
  • 323 Views
  • 3 replies
  • 0 likes

STUDENT SUBCRIPTION

Good afternoon, I tried to upgrade to spotify premium with the student subscription and when I put my card information and saved it, it charged my bank account automatically, but when it asked what school I was attending, I guess it didn't recognize ...

Newbie

Good afternoon,   I tried to upgrade to spotify premium with the student subscription and when I put my card information and saved it, it charged my bank account automatically, but when it ask...

182 Views

0 replies

0 likes

Account
Free
Login
Premium
Subscription
  • 182 Views
  • 0 replies
  • 0 likes

Lost my gift card

Hi,I just bought a 10€ gift card at a store and lost it. Is there some way I could stil get premium for 1 month? I can send the receipt with the payment confirmation. Thanks!

Newbie

Hi, I just bought a 10€ gift card at a store and lost it. Is there some way I could stil get premium for 1 month? I can send the receipt with the payment confirmation.   Thanks!

412 Views

0 replies

0 likes

Premium
  • 412 Views
  • 0 replies
  • 0 likes

Can't login from laptop

I just downloaded the program for my laptop, but it says my password is incorrect. I tried resetting the password; still says it's incorrect when I try to login from the program on my computer (tho the website recognizes the password). I keep getting...

Casual Listener

I just downloaded the program for my laptop, but it says my password is incorrect. I tried resetting the password; still says it's incorrect when I try to login from the program on my computer (tho t...

lacabrita

Casual Listener

198 Views

1 replies

0 likes

Login
  • 198 Views
  • 1 replies
  • 0 likes

3 moneths for 1$ problem

I had heard about this deal from a friend, looking for a good time to try out spotify, so i figured, 3 months just 1$, sweet. I made an account etc, but when i go to purchase the subscription, using paypay, it just rediredcts me to the "choose an opt...

Newbie

I had heard about this deal from a friend, looking for a good time to try out spotify, so i figured, 3 months just 1$, sweet. I made an account etc, but when i go to purchase the subscription, using ...

Ox1

Roadie

262 Views

2 replies

0 likes

Subscription
  • 262 Views
  • 2 replies
  • 0 likes

Solved!! Subscription

Hello, I've subscribed for Spotify 3 months ago, and now I want to cancel it. But it was automatically charged for this month of december. Could I cancel the subscription and get my money of this month back? It was only 1 day ago, if I'm not mistaken...

Newbie

Hello,   I've subscribed for Spotify 3 months ago, and now I want to cancel it. But it was automatically charged for this month of december. Could I cancel the subscription and get my money of...

Ox1

Roadie

457 Views

2 replies

0 likes

Account
Other
Premium
Subscription
  • 457 Views
  • 2 replies
  • 0 likes

Charged twice

I wanted to have the 3 months premium for 0,99€. Via paypal, it redirects me to the same page without doing the pay so then I try via credit card and introduce my dates twice and they have charged twice but I still have spotify free. What happen?

Casual Listener

I wanted to have the 3 months premium for 0,99€. Via paypal, it redirects me to the same page without doing the pay so then I try via credit card and introduce my dates twice and they have ...

Ox1

Roadie

198 Views

1 replies

0 likes

Subscription
  • 198 Views
  • 1 replies
  • 0 likes

Help help help, I can't log in!

I created this account just so I could finally get in contact with somebody! I have another, original Spotify Premium account. I recently got a new phone and had to reinstall the Spotify app, and therefore sign back in but I cannot remember my old in...

Newbie

I created this account just so I could finally get in contact with somebody!     I have another, original Spotify Premium account. I recently got a new phone and had to reinstall the...

192 Views

0 replies

0 likes

Login
Premium
  • 192 Views
  • 0 replies
  • 0 likes