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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Appnotworking
  • Visitor
  • 241550 Views
  • 390 replies
  • 24 likes
  • Account
    Free
  • 241550 Views
  • 390 replies
  • 24 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12679 Views
  • 6 replies
  • 11 likes
  • Security
  • 12679 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527265 Views
  • 989 replies
  • 113 likes
  • Account
  • 527265 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127694 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127694 Views
  • 74 replies
  • 12 likes

Solved!! Log in issues

I cannot log in to Spotify. And it reactivated my Facebook account. Why?

  • Newbie
  • I cannot log in to Spotify. And it reactivated my Facebook account. Why?
  • Nico
  • Community Legend
  • 326 Views
  • 1 replies
  • 0 likes
  • Login
  • 326 Views
  • 1 replies
  • 0 likes

Premium account showing as free

So I have just worked out that the Premium service my family has been using and paying for through Itunes since MAY 2015 is in fact NOT premium. I work away and it was only when they complained about the ads on this paid for service,m and I wanted to...

  • Casual Listener
  • So I have just worked out that the Premium service my family has been using and paying for through Itunes since MAY 2015 is in fact NOT premium.   I work away and it was only when th...
  • sebastiankreuz
  • Spotify Legend
  • 320 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 320 Views
  • 3 replies
  • 0 likes

STUDENT SUBCRIPTION

Good afternoon, I tried to upgrade to spotify premium with the student subscription and when I put my card information and saved it, it charged my bank account automatically, but when it asked what school I was attending, I guess it didn't recognize ...

  • Newbie
  • Good afternoon,   I tried to upgrade to spotify premium with the student subscription and when I put my card information and saved it, it charged my bank account automatically, but when it ask...
  • 180 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Subscription
  • 180 Views
  • 0 replies
  • 0 likes

Lost my gift card

Hi,I just bought a 10€ gift card at a store and lost it. Is there some way I could stil get premium for 1 month? I can send the receipt with the payment confirmation. Thanks!

  • Newbie
  • Hi, I just bought a 10€ gift card at a store and lost it. Is there some way I could stil get premium for 1 month? I can send the receipt with the payment confirmation.   Thanks!
  • 410 Views
  • 0 replies
  • 0 likes
  • Premium
  • 410 Views
  • 0 replies
  • 0 likes

Can't login from laptop

I just downloaded the program for my laptop, but it says my password is incorrect. I tried resetting the password; still says it's incorrect when I try to login from the program on my computer (tho the website recognizes the password). I keep getting...

  • Casual Listener
  • I just downloaded the program for my laptop, but it says my password is incorrect. I tried resetting the password; still says it's incorrect when I try to login from the program on my computer (tho t...
  • lacabrita
  • Casual Listener
  • 195 Views
  • 1 replies
  • 0 likes
  • Login
  • 195 Views
  • 1 replies
  • 0 likes

3 moneths for 1$ problem

I had heard about this deal from a friend, looking for a good time to try out spotify, so i figured, 3 months just 1$, sweet. I made an account etc, but when i go to purchase the subscription, using paypay, it just rediredcts me to the "choose an opt...

  • Newbie
  • I had heard about this deal from a friend, looking for a good time to try out spotify, so i figured, 3 months just 1$, sweet. I made an account etc, but when i go to purchase the subscription, using ...
  • Ox1
  • Roadie
  • 260 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 260 Views
  • 2 replies
  • 0 likes

Solved!! Subscription

Hello, I've subscribed for Spotify 3 months ago, and now I want to cancel it. But it was automatically charged for this month of december. Could I cancel the subscription and get my money of this month back? It was only 1 day ago, if I'm not mistaken...

  • Newbie
  • Hello,   I've subscribed for Spotify 3 months ago, and now I want to cancel it. But it was automatically charged for this month of december. Could I cancel the subscription and get my money of...
  • Ox1
  • Roadie
  • 442 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 442 Views
  • 2 replies
  • 0 likes

Charged twice

I wanted to have the 3 months premium for 0,99€. Via paypal, it redirects me to the same page without doing the pay so then I try via credit card and introduce my dates twice and they have charged twice but I still have spotify free. What happen?

  • Casual Listener
  • I wanted to have the 3 months premium for 0,99€. Via paypal, it redirects me to the same page without doing the pay so then I try via credit card and introduce my dates twice and they have ...
  • Ox1
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 189 Views
  • 1 replies
  • 0 likes

Help help help, I can't log in!

I created this account just so I could finally get in contact with somebody! I have another, original Spotify Premium account. I recently got a new phone and had to reinstall the Spotify app, and therefore sign back in but I cannot remember my old in...

  • Newbie
  • I created this account just so I could finally get in contact with somebody!     I have another, original Spotify Premium account. I recently got a new phone and had to reinstall the...
  • 189 Views
  • 0 replies
  • 0 likes
  • Login
    Premium
  • 189 Views
  • 0 replies
  • 0 likes

Fidohub problems with spotify free subscription

Hi!I took a Fido plan with a free Spotify subscription last Black Friday. I used to be a premium member with you guys before that. Fido told me to unsubscribe and go through their Fidohub procedure to activate my free subscription. However, I receive...

  • Newbie
  • Hi! I took a Fido plan with a free Spotify subscription last Black Friday. I used to be a premium member with you guys before that. Fido told me to unsubscribe and go through their Fidohub procedure...
  • 1142 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 1142 Views
  • 0 replies
  • 0 likes

Ineligible for chromecast offer?!

Hi,Can anyone from Spotify tell me why, once subscribed to the 30 days free offer you can't get the one offered by google for chromecast owners?I'm *not* talking about getting 4 free months total, I'd simply want the 3 free months that CC owners are ...

  • Casual Listener
  • Hi, Can anyone from Spotify tell me why, once subscribed to the 30 days free offer you can't get the one offered by google for chromecast owners? I'm *not* talking about getting 4 free months t...
  • Tb87
  • Casual Listener
  • 298 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 298 Views
  • 1 replies
  • 0 likes

E-Card email delivery (UK)

HiCould anyone advise on how long the usual wait is for these to be sent via email?I have purchased a 12 month Subscription to be delivered by email today (10/12/2015), and nothing has yet been received.Many thanks

  • Newbie
  • Hi Could anyone advise on how long the usual wait is for these to be sent via email? I have purchased a 12 month Subscription to be delivered by email today (10/12/2015), and nothing has yet be...
  • sebastiankreuz
  • Spotify Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 190 Views
  • 1 replies
  • 0 likes

facebook wont load spotify

Everytime I try to connect my facebook to spotify I get a message that im already connected... I have deleted all my old devices. Uninstalled both facebook and spotify and reloaded both but i still get the same message each time. There is no way to s...

  • Casual Listener
  • Everytime I try to connect my facebook to spotify I get a message that im already connected... I have deleted all my old devices. Uninstalled both facebook and spotify and reloaded both but i still g...
  • alanpeel1963
  • Casual Listener
  • 186 Views
  • 1 replies
  • 0 likes
  • Premium
  • 186 Views
  • 1 replies
  • 0 likes

using other peoples paypal account to pay for premium

a relative of mine paid for a spotify premium upgrade since i dont have a paypal account. my problem is my account is still not on premium even after she already paid and i have my receit already via email. she lives in the US and im here in the phil...

  • Newbie
  • a relative of mine paid for a spotify premium upgrade since i dont have a paypal account. my problem is my account is still not on premium even after she already paid and i have my receit already via...
  • sebastiankreuz
  • Spotify Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • Premium
  • 298 Views
  • 1 replies
  • 0 likes

Year in music isn't working

So I liked my statistics from last year, and I saw that this years year in music is online. But when I wanted to look at it, it only loaded the first page (First track listened to this year), and the rest of it doesn't load. I've tried on multiple de...

  • Newbie
  • So I liked my statistics from last year, and I saw that this years year in music is online. But when I wanted to look at it, it only loaded the first page (First track listened to this year), and the...
  • sebastiankreuz
  • Spotify Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • Other
  • 304 Views
  • 1 replies
  • 0 likes

Transfer to new account

I started a new account and I want to switch my playlists and everything from my last account (Connected to my facebook) to my new account. Is this possible?

  • Visitor
  • I started a new account and I want to switch my playlists and everything from my last account (Connected to my facebook) to my new account. Is this possible?
  • sebastiankreuz
  • Spotify Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
  • 203 Views
  • 1 replies
  • 0 likes

9.99 Premium, also charged 4.99!! Help!!

I was charged 9.99 for premium which is fine and now 4.99 extra is being processed through my bank account!!! Why?!?

  • Newbie
  • I was charged 9.99 for premium which is fine and now 4.99 extra is being processed through my bank account!!! Why?!?
  • sebastiankreuz
  • Spotify Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • Premium
  • 187 Views
  • 1 replies
  • 0 likes

Solved!! Password Issues

I am trying to install Spotify on my PC. I do not remember my password. When I click to reset password, I don't get the email they say they will send (it is not in junk folder either). I've tried about 20x. If I go to my account on my iPod and try to...

  • Casual Listener
  • I am trying to install Spotify on my PC.  I do not remember my password.  When I click to reset password, I don't get the email they say they will send (it is not in junk folder either).&nb...
  • brightravenaz
  • Casual Listener
  • 286 Views
  • 1 replies
  • 0 likes
  • Account
  • 286 Views
  • 1 replies
  • 0 likes

Lost account from accidental disconnection from FB

I have a spotify account which is made using my facebook, but just now, I created a new spotify account using my email. I then logged into the new account and connected that to my facebook one so that I could see my friends' playlists and once I was ...

  • Newbie
  • I have a spotify account which is made using my facebook, but just now, I created a new spotify account using my email. I then logged into the new account and connected that to my facebook one so tha...
  • sebastiankreuz
  • Spotify Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 220 Views
  • 1 replies
  • 0 likes

Change of Renewal Date

Hi all, Hi all, I am a Spotify Premium user and just signed up for the Spotify Family Plan but noticed that my renewal date has been changed from the 25th of December to the 20th of December right after I submitted my payment details for the Family P...

  • Casual Listener
  • Hi all,  Hi all,    I am a Spotify Premium user and just signed up for the Spotify Family Plan but noticed that my renewal date has been changed from the 25th of December to the 20t...
  • NightScape
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 192 Views
  • 1 replies
  • 0 likes