Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9004 Views
  • 1 replies
  • 9 likes
  • Security
  • 9004 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481461 Views
  • 979 replies
  • 111 likes
  • Account
  • 481461 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210802 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210802 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120842 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120842 Views
  • 72 replies
  • 12 likes

I purchased Spotify premium plan as a gift & the recipient never received the email. Can I resend?

I purchased a Spotify premium plan as a gift & the recipient never received the email. Can I resend the email?I know that the email was correct, but the recipient can't find it in her inbox or spam box.

  • Visitor
  • I purchased a Spotify premium plan as a gift & the recipient never received the email.  Can I resend the email? I know that the email was correct, but the recipient can't find it in her inb...
  • rebeccaraye
  • Newbie
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Solved!! Sharing spotify

I love using Spotify and recently got my gf into it and she loves it too. But we don't live together and I know you can only have one account on at a time, so when I'm relaxing at home and she puts it on it cuts mine off. I seen you do a family plan ...

  • Casual Listener
  • I love using Spotify and recently got my gf into it and she loves it too. But we don't live together and I know you can only have one account on at a time, so when I'm relaxing at home and she puts i...
  • Suppressorj
  • Casual Listener
  • 270 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Subscription
    Unlimited
  • 270 Views
  • 1 replies
  • 0 likes

E-mail registered, but no confirmation?

I'm trying to log into spotify desktop with my e-mail, but it's telling me "The email adress you entered has already been registered, but your account hasn't been confirmed yet. You'll get an email soon with details on how to confirm your account." I...

  • Newbie
  • I'm trying to log into spotify desktop with my e-mail, but it's telling me "The email adress you entered has already been registered, but your account hasn't been confirmed yet. You'll get an email s...
  • MauriceMV
  • Spotify Star
  • 489 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 489 Views
  • 1 replies
  • 0 likes

Getting out the Subcription.

I WOULD like to UNSUBSCRIBE from anything about Spotify all together, and requesting a refund.

  • Newbie
  • I WOULD like to UNSUBSCRIBE from anything about Spotify all together, and requesting a refund.
  • monicaloli
  • Newbie
  • 208 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 208 Views
  • 2 replies
  • 0 likes

Credit card payment problem

Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method. My card is Visa. All clear. What is the solution ?

  • Visitor
  • Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.  My card is Visa. All clear. What is the solution...
  • user-removed
  • Not applicable
  • 151 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 151 Views
  • 1 replies
  • 0 likes

Already created an account with this email..........

I'm trying to log in and it won't allow me. I have an account through Rogers and it won't log in. I've contacted Rogers and they helped me as much as they could and the directed me to contact Spotify directly. Im not sure how useful this method of co...

  • Casual Listener
  • I'm trying to log in and it won't allow me. I have an account through Rogers and it won't log in. I've contacted Rogers and they helped me as much as they could and the directed me to contact Spotify...
  • Nico
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 162 Views
  • 1 replies
  • 0 likes

Premiumtest

Hallo, ich wollte die 3 Monate zu je 0,99€ buchen. Die Buchung hat geklappt, allerdings wurde nunein Zeitraum bis "2016-03-09" gebucht. Eine Kündigung ist nicht möglich, obwohl diese Möglichkeit mit angegeben wurde...Weiß da wer mehr?

  • Newbie
  • Hallo,   ich wollte die 3 Monate zu je 0,99€ buchen. Die Buchung hat geklappt, allerdings wurde nun ein Zeitraum bis "2016-03-09" gebucht.  Eine Kündigung ist nicht möglich, obwohl...
  • Nico
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 167 Views
  • 1 replies
  • 0 likes

I cancelled my account but am still being charged monthly

I'm a college student and I was subscribed to the student premium deal for quite a while. A few days ago I cancelled my subscription (because I'm flat broke) but I was still charged today for the next month! Now my bank account is in the negative and...

  • Newbie
  • I'm a college student and I was subscribed to the student premium deal for quite a while. A few days ago I cancelled my subscription (because I'm flat broke) but I was still charged today for the nex...
  • sebastiankreuz
  • Spotify Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 255 Views
  • 1 replies
  • 0 likes

I'm being charged for premium and It says I'm nit?

So, I have the subscription but I can't unsubscribe

  • Newbie
  • So, I have the subscription but I can't unsubscribe
  • sebastiankreuz
  • Spotify Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 249 Views
  • 1 replies
  • 0 likes

Login via FB but wrong (free) account connected

Hi all Probably the answer is already somewhere written and this question will for sure not be new to some of you...So, I have a paid account (for already several years) linked to my FB page that I do not longer use - I do have another one that I use...

  • Newbie
  • Hi all   Probably the answer is already somewhere written and this question will for sure not be new to some of you... So, I have a paid account (for already several years) linked to my FB pa...
  • sebastiankreuz
  • Spotify Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 213 Views
  • 1 replies
  • 0 likes

premium switch

HiUnfortunately there were difficulties with my account and I have had to create a new one. I currently have premium but for the old account - how can I transfer because I don't want to be paying for a subscription I can't access.Thank you

  • Newbie
  • Hi Unfortunately there were difficulties with my account and I have had to create a new one. I currently have premium but for the old account - how can I transfer because I don't want to be paying...
  • sebastiankreuz
  • Spotify Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 210 Views
  • 1 replies
  • 0 likes

Gift card not working

I just bought a gift card with one year subscription. PayPal shows the payment went through but Spotify website says it did not. The recipient has not recieved a gift card with a valid code. How do I either get my money back or, which is what I want,...

  • Casual Listener
  • I just bought a gift card with one year subscription. PayPal shows the payment went through but Spotify website says it did not. The recipient has not recieved a gift card with a valid code.   ...
  • sebastiankreuz
  • Spotify Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 242 Views
  • 1 replies
  • 0 likes

Can't get into my spotify premium account

When I go to my fidohub.CA link and am asked to enter my phone number to verify account it does not recognize my phone number why ? I phoned fido but they can't fix it .

  • Newbie
  • When I go to my fidohub.CA link and am asked to enter my phone number to verify account it does not recognize my phone number why ? I phoned fido but they can't fix it .
  • sebastiankreuz
  • Spotify Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • Premium
  • 316 Views
  • 1 replies
  • 0 likes

De-activated Facebook mucked up my Spotify!!!

So I deactivated my Facebook, which logged me out of my Spotify. I can't remember the password or the username of the account I want to use. I had an old account which was the open version. But I recieved a code and was upgraded to the FREE spotify, ...

  • Visitor
  • So I deactivated my Facebook, which logged me out of my Spotify. I can't remember the password or the username of the account I want to use.   I had an old account which was the open version. ...
  • t225
  • Newbie
  • 574 Views
  • 5 replies
  • 0 likes
  • 574 Views
  • 5 replies
  • 0 likes

rogers spotify

ok so i have the neccesary rogers plan, i enabled it on my phone number, i linked rogers to my spotify, did sign in thru facebook, and my spotify premium still says ending december 17, 2015 instead of 2017.... what do......

  • Newbie
  • ok so i have the neccesary rogers plan, i enabled it on my phone number, i linked rogers to my spotify, did sign in thru facebook, and my spotify premium still says ending december 17, 2015 instead o...
  • sebastiankreuz
  • Spotify Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 256 Views
  • 1 replies
  • 0 likes

Trying to change device password

I have gotten the email to change device password so my boyfriend can log into the account without having to use my facebook.I recieve the email but when I click the link and enter a new password it just says there was a problem setting your password...

  • Casual Listener
  • I have gotten the email to change device password so my boyfriend can log into the account without having to use my facebook. I recieve the email but when I click the link and enter a new password i...
  • sebastiankreuz
  • Spotify Legend
  • 243 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 243 Views
  • 3 replies
  • 0 likes

Enable promotion of three months/0.99$ from application on an IPhone.

Hey guys!Anyone knows how to activate the promotion of three months from the application on the iPhone and if you can.The thing is that the app store credit deal and not enter a card as requested on the main page.Thanks for the reply.

  • Newbie
  • Hey guys! Anyone knows how to activate the promotion of three months from the application on the iPhone and if you can. The thing is that the app store credit deal and not enter a card as requested...
  • sebastiankreuz
  • Spotify Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 195 Views
  • 1 replies
  • 0 likes

Closes instantly

I tap the spotify app on my phone, it begins to load up showing a grey screen, then it just closes instantly. It doesn't even give me the option to sign in. I have spotify premium as well so this is very frustrating.I have already tried 're-installin...

  • Casual Listener
  • I tap the spotify app on my phone, it begins to load up showing a grey screen, then it just closes instantly. It doesn't even give me the option to sign in. I have spotify premium as well so this is ...
  • pluT0NYum
  • Casual Listener
  • 346 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
  • 346 Views
  • 2 replies
  • 0 likes

Receiving Spam from Unidays to my Spotify mail address

Dear Support, I am receiving mails with offers from Unidays lately. They are sent to the mail address that I used to register for Spotify (I used "spotify@mydomain"). I don't want to receive these mails anymore, but the "unsubscribe" link doesn't do ...

  • Newbie
  • Dear Support,   I am receiving mails with offers from Unidays lately. They are sent to the mail address that I used to register for Spotify (I used "spotify@mydomain"). I don't want to receive...
  • sebastiankreuz
  • Spotify Legend
  • 2741 Views
  • 1 replies
  • 0 likes
  • Premium
  • 2741 Views
  • 1 replies
  • 0 likes

where is the menu bar ?

In order to ugrade to the Premium bitrate I must edit on the menu bar.But where is the menu bar ?I run W7-64. Thanks for help.

  • Newbie
  • In order to ugrade to the Premium bitrate I must  edit on the menu bar. But where is the menu bar ? I run W7-64.   Thanks for help.  
  • sebastiankreuz
  • Spotify Legend
  • 5637 Views
  • 1 replies
  • 1 likes
  • Account
  • 5637 Views
  • 1 replies
  • 1 likes