Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 174444 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 174444 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11554 Views
  • 6 replies
  • 11 likes
  • Security
  • 11554 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516879 Views
  • 986 replies
  • 113 likes
  • Account
  • 516879 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126244 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126244 Views
  • 74 replies
  • 12 likes

The Spotify voucher doesn't work for the 3 months of spotify for 99 cents deal.

So I just bought a 10 euro voucher for Spotify thinking it would work for the 3 months of Spotify for 99 cents before New Years Eve. It only said I got it for 1 month though. Some information I can give to you is I live in Ireland and this is my firs...

  • Newbie
  • So I just bought a 10 euro voucher for Spotify thinking it would work for the 3 months of Spotify for 99 cents before New Years Eve. It only said I got it for 1 month though. Some information I can g...
  • Ox1
  • Roadie
  • 306 Views
  • 1 replies
  • 1 likes
  • Premium
  • 306 Views
  • 1 replies
  • 1 likes

Paysafe won't work

Well the problem is theres an action going on for 3 months premium for 9.99 euros you can pay trough paysafe but it won't let me select paysafe anyone who can fix this shizzle? Please reply fast

  • Casual Listener
  • Well the problem is theres an action going on for 3 months premium for 9.99 euros you can pay trough paysafe but it won't let me select paysafe anyone who can fix this shizzle?   Please reply ...
  • Ox1
  • Roadie
  • 280 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 280 Views
  • 1 replies
  • 0 likes

Can someone please help me before i'm going to smash my pc

When you want to tick the paysafe box in other payments for the 3 months of premium it wont change to paysafe it sticks on credit card. Fix this or please help me fix this because this is really getting very annoying.

  • Casual Listener
  • When you want to tick the paysafe box in other payments for the 3 months of premium it wont change to paysafe it sticks on credit card. Fix this or please help me fix this because this is really gett...
  • Ox1
  • Roadie
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 175 Views
  • 1 replies
  • 0 likes

Bound my Facebook account to my existing Google account

Hello, How can I create the bound between my existing spotify account (created with my e-mail adress) to my Facebook account? When I click on Activities>Find friends>Facebook connexion, it opens up Facebook, then nothing happens and I'm back on the s...

  • Newbie
  • Hello,   How can I create the bound between my existing spotify account (created with my e-mail adress) to my Facebook account?   When I click on Activities>Find friends>Facebook ...
  • 269 Views
  • 0 replies
  • 0 likes
  • Account
  • 269 Views
  • 0 replies
  • 0 likes

So frustrated

I am being notified that my account is on hold... But yet my debit was charged 3 times! I can't get in touch with anyone. I am so angry

  • Casual Listener
  • I am being notified that my account is on hold... But yet my debit was charged 3 times! I can't get in touch with anyone. I am so angry
  • KatesHere
  • Community Legend
  • 519 Views
  • 9 replies
  • 0 likes
  • Premium
  • 519 Views
  • 9 replies
  • 0 likes

Solved!! charged too many times to my acct

I just signed up for student discount premium yesterday but sent it too many times because it wasn't going through. Now my card is showing 4 transactions. What can I do about that?

  • Casual Listener
  • I just signed up for student discount premium yesterday but sent it too many times because it wasn't going through. Now my card is showing 4 transactions. What can I do about that?
  • jean3601
  • Community Legend
  • 476 Views
  • 4 replies
  • 0 likes
  • 476 Views
  • 4 replies
  • 0 likes

How to pay with Klarna?

Hey all of you,I used the 90 (3 months) days for 0,99€ offer today. I selected Klarna as payment method and everything went fine.What do I have to do now? I looked into the receips and there is one with a bunch of different numbers in it.Could anyone...

  • Casual Listener
  • Hey all of you, I used the 90 (3 months) days for 0,99€ offer today. I selected Klarna as payment method and everything went fine. What do I have to do now? I looked into the receips and there is o...
  • s4mirabut
  • Casual Listener
  • 1520 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 1520 Views
  • 2 replies
  • 0 likes

My two accounts are mixing up & all playlists are lost

I have two Spotify-accounts:1) via Facebook and2) an other direct by Spotify. When I try to login via Facebook, I always get to the Spotify-Direct-Account (whitout Playlists)I created many playlists in the Facebook connected account; I can not recove...

  • Newbie
  • I have two Spotify-accounts: 1) via Facebook and 2) an other direct by Spotify.   When I try to login via Facebook, I always get to the Spotify-Direct-Account (whitout Playlists) I create...
  • Staciamorgan69
  • Newbie
  • 301 Views
  • 2 replies
  • 0 likes
  • Account
  • 301 Views
  • 2 replies
  • 0 likes

Solved!! I have 2 accounts whit the same email addres, what can i do to make them the same acc?

I recently get the premiun whit mi user but i notice that spotify does not recognize them like the same accouunt. There is anything that i can do to t to make it a unique account?.

  • Casual Listener
  • I recently get the premiun whit mi user but  i notice that spotify does not recognize them like the same accouunt. There is anything that i can do to t to make it a unique account?.
  • cjriquelme
  • Casual Listener
  • 559 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 559 Views
  • 5 replies
  • 0 likes

spotify prenium

I paid for spotify prenium and it didn't work. someone can help me the faster as possible ??? thankss

  • Newbie
  • I paid for spotify prenium and it didn't work. someone can help me the faster as possible ??? thankss
  • user-removed
  • Not applicable
  • 417 Views
  • 3 replies
  • 0 likes
  • 417 Views
  • 3 replies
  • 0 likes

account doesn't show up

i'm not sure why but my account just doesn't show up when searched or linked to. this is the third time this has happened to me on an account, and i've currently had this account for a week. is there a solution for my account to be able to show up wh...

  • Newbie
  • i'm not sure why but my account just doesn't show up when searched or linked to. this is the third time this has happened to me on an account, and i've currently had this account for a week. is there...
  • 146 Views
  • 0 replies
  • 0 likes
  • Account
  • 146 Views
  • 0 replies
  • 0 likes

issue with the premium service purchase

hispotify has the option in mexico to purchase the premium subscritpion by ordering and going to pay to a 7 Eleven or Oxxo's, i just did this yesterday and my subscription still free. I really wanted to be premium so i got the 7 days trial, but why i...

  • Newbie
  • hi spotify has the option in mexico to purchase the premium subscritpion by ordering and going to pay to a 7 Eleven or Oxxo's, i just did this yesterday and my subscription still free. I really want...
  • Oreste
  • Composer
  • 164 Views
  • 1 replies
  • 0 likes
  • Premium
  • 164 Views
  • 1 replies
  • 0 likes

Solved!! subscription prematurely ended.

My spotify premium subsciption end on December 11th 2015, but today, december 8th 2015, the subsciption ended and i no longer have premium fetures. On my spotify settings under "account" my subscription is still showing up as premium. When i try to s...

  • Newbie
  • My spotify premium subsciption end on December 11th 2015, but today, december 8th 2015, the subsciption ended and i no longer have premium fetures.  On my spotify settings under "account" my sub...
  • Oreste
  • Composer
  • 324 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Subscription
  • 324 Views
  • 1 replies
  • 0 likes

99 cent promo issue

I signed my daughter up as a new user for the 99cent promo and it worked for one day then went back to free version. I tried signing her up again and it says we are not eligible for promo. How can i contact customer service to help me out with this?

  • Newbie
  • I signed my daughter up as a new user for the 99cent promo and it worked for one day then went back to free version. I tried signing her up again and it says we are not eligible for promo. How can i ...
  • KatesHere
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 207 Views
  • 1 replies
  • 0 likes

Spotify took my money for TWO months and I only subscribed for the FREE account.

I was charged for both October and November when I created this account only in NOVEMBER and it was a FREE SUBSCRIPTION! Do NOT support spotify or EVER create an account with them. They are scammers an I can't believe this business still exists.

  • Newbie
  • I was charged for both October and November when I created this account only in NOVEMBER and it was a FREE SUBSCRIPTION!  Do NOT support spotify or EVER create an account with them.  They a...
  • Oreste
  • Composer
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 181 Views
  • 1 replies
  • 0 likes

Switch from direct Spotify subscription to third party mobile phone provider

HiI have been subscribed to Premium for over 8 months, but want to avail of it through my mobile phone provider, Vodafone. Can I do this without losing my playlists? ThanksLinda

  • Newbie
  • Hi I have been subscribed to Premium for over 8 months, but want to avail of it through my mobile phone provider, Vodafone. Can I do this without losing my playlists?   Thanks Linda
  • Oreste
  • Composer
  • 190 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 190 Views
  • 1 replies
  • 0 likes

I am being charged for 2 accounts.

A while back I had an issue with my spotify. Assuming my premium was expired, I made another account. One is linked through facebook, another with my email. I've tried several times, and I still have an extra account I am being charged for. Spotify n...

  • Newbie
  • A while back I had an issue with my spotify. Assuming my premium was expired, I made another account. One is linked through facebook, another with my email. I've tried several times, and I still have...
  • Oreste
  • Composer
  • 216 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 216 Views
  • 1 replies
  • 0 likes

Spotify account hacked? E-mail changed without me noticing. Always logged in through facebook

The e-mail address for my spotify account has been changed to something completely random and weird, tried to google the domain but found nothing. The only way I can log in is through Facebook and I can't change the e-mail because I need to know the ...

  • Newbie
  • The e-mail address for my spotify account has been changed to something completely random and weird, tried to google the domain but found nothing. The only way I can log in is through Facebook and I ...
  • Oreste
  • Composer
  • 403 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 403 Views
  • 1 replies
  • 0 likes

Account hacked or compromised!!

Hello! I have a huge problem! My account was hacked! I've used to pay a pre paid code to Spotify Premium, but at next day after payment, my account was deleted, compromised or banned somehow... I've have one account via Facebook (Nikolas Capucci), bu...

  • Newbie
  • Hello!   I have a huge problem!   My account was hacked! I've used to pay a pre paid code to Spotify Premium, but at next day after payment, my account was deleted, compromised or banne...
  • Oreste
  • Composer
  • 209 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 209 Views
  • 1 replies
  • 0 likes