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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 7221 Views
  • 1 replies
  • 9 likes
  • Security
  • 7221 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 473836 Views
  • 978 replies
  • 111 likes
  • Account
  • 473836 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207788 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207788 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 118972 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 118972 Views
  • 72 replies
  • 12 likes

Ayuda!!

Inicie mi membresía por primera vez!! El cargo se me hizo porque me llego el mensaje del banco . Mas no puedo ingresar a mi cuenta porque me dice no ha sido creada . Al momento de obtener el premio me marca que no se pudo realizar el pago t este si s...

  • Newbie
  • Inicie mi membresía por primera vez!! El cargo se me hizo porque me llego el mensaje del banco . Mas no puedo ingresar a mi cuenta porque me dice no ha sido creada . Al momento de obtener el premio m...
  • 218 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 218 Views
  • 0 replies
  • 0 likes

I would like to request a refund

I am not happy with the service I signed up for and I have canceled today. I was billed for one month and would like it refunded to me. Please reach me at -snip-

  • Casual Listener
  • I am not happy with the service I signed up for and I have canceled today. I was billed for one month and would like it refunded to me. Please reach me at -snip-
  • Davidthib8197
  • Casual Listener
  • 302 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 302 Views
  • 2 replies
  • 0 likes

I was charged for premium but still am not getting the service

I payed for the Student premium service and it charged my account but it will not switch from free to premium. I have tried to log out and back in and also uninstalled the app. I have contacted spotify and they were no help. Someone please tell me ho...

  • Newbie
  • I payed for the Student premium service and it charged my account but it will not switch from free to premium. I have tried to log out and back in and also uninstalled the app. I have contacted spoti...
  • Magikal
  • Newbie
  • 349 Views
  • 2 replies
  • 0 likes
  • Premium
  • 349 Views
  • 2 replies
  • 0 likes

Unauthorized or unknown device is using my account

Hello, Just today I noticed that an unknown device is using my Spotify account. I'm using Spotify for OSX version 1.0.12.161. To troubleshoot, I've already clicked "Sign Out Everyone" from My Account and changed my Facebook password yet the issue sti...

  • Casual Listener
  • Hello,   Just today I noticed that an unknown device is using my Spotify account.    I'm using Spotify for OSX version 1.0.12.161.   To troubleshoot, I've already clicked "S...
  • ArildR
  • Roadie
  • 329 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 329 Views
  • 1 replies
  • 0 likes

Paying with Skrill / Neteller card

Hi,I tried to get a subscription the other day using my Skrill card but I was asked to change my location beacuse the card was handled out by an UK bank (actually an e-wallet service) and I am not living in the United Kingdom. Is it possible to use i...

  • Casual Listener
  • Hi, I tried to get a subscription the other day using my Skrill card but I was asked to change my location beacuse the card was handled out by an UK bank (actually an e-wallet service) and I am no...
  • ArildR
  • Roadie
  • 3324 Views
  • 1 replies
  • 0 likes
  • Premium
  • 3324 Views
  • 1 replies
  • 0 likes

Switching to college

I got the special they were running that was .99 for three months. It ran out recently and I got charged 9.99. I am a college student and I was wondering if I could get that refunded to the college rate of 5.99

  • Newbie
  • I got the special they were running that was .99 for three months. It ran out recently and I got charged 9.99. I am a college student and I was wondering if I could get that refunded to the college r...
  • ArildR
  • Roadie
  • 164 Views
  • 1 replies
  • 0 likes
  • Premium
  • 164 Views
  • 1 replies
  • 0 likes

Problem to access my account. password no longer recognised and email neither !

Seems to me a strange situation. My free period was over and I started the premium service last August. Since then, I have lost the connection to my account. My user id has no longer the same password. The problem is that when I try to recover by usi...

  • Newbie
  •   Seems to me a strange situation. My free period was over and I started the premium service last August.   Since then, I have lost the connection to my account. My user id has no longer...
  • jean3601
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
  • 205 Views
  • 1 replies
  • 0 likes

Solved!! spotify unlimited (£4.99 pm) got canceled because payment lapsed but now cannot restart unlimited...

Hi all, I hope someone can help. reactivate unlimitedI have had Spotify unlimited for a few years now. Last month spotify unlimited (£4.99 pm) got canceled because payment lapsed (paypal issue) but now cannot restart unlimited... the only option it g...

  • Casual Listener
  • Hi all,   I hope someone can help.  reactivate unlimited I have had Spotify unlimited for a few years now.  Last month spotify unlimited (£4.99 pm) got canceled because paymen...
  • mule84
  • Casual Listener
  • 380 Views
  • 2 replies
  • 0 likes
  • Subscription
    Unlimited
  • 380 Views
  • 2 replies
  • 0 likes

Other devices are showing up in my account - "continue playback on (device I don't own)?"

Over the last week, Spotify has been active on my Android phone even when I didn't start the app. When this occurs, I've seen the following messages: "Continue playback on Karen's iPod?""Continue playback on DOME-PC?" The issue is that I don't own ei...

  • Casual Listener
  • Over the last week, Spotify has been active on my Android phone even when I didn't start the app.   When this occurs, I've seen the following messages:   "Continue playback on Karen's ...
  • modethree3
  • Casual Listener
  • 1098 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 1098 Views
  • 3 replies
  • 0 likes

What if I change my mobile number

My old number linked on my Facebook (which is register on spotify)..now I'm using my new number and I can't go premium on Facebook because my old password is the one registered on spotify which is linked to my fb aact.....pls help..thanks

  • Newbie
  • My old number linked on my Facebook (which is register on spotify)..now I'm using my new number and I can't go premium on Facebook because my old password is the one registered on spotify which is li...
  • 795 Views
  • 0 replies
  • 0 likes
  • 795 Views
  • 0 replies
  • 0 likes

email locked from Facebook connect

Hi, I created an account for my mother with her username and her email. I was using it as well so I connected my facebook to this account. Now I'm trying to create my own account but spotify tells me that the email has already been used (the same I u...

  • Newbie
  • Hi,   I created an account for my mother with her username and her email. I was using it as well so I connected my facebook to this account. Now I'm trying to create my own account but sp...
  • Ox1
  • Roadie
  • 218 Views
  • 1 replies
  • 1 likes
  • Account
  • 218 Views
  • 1 replies
  • 1 likes

Solved!! Cancelled Spotify, yet still charged.

Hi. I cancelled spotify sometime last month, yet was still charged on the 20th. Can I please have my money refunded? I just now read that I also need to cancel through PayPal, but why didn't spotify notify me of that when I cancelled? Very disappoint...

  • Regular
  • Hi. I cancelled spotify sometime last month, yet was still charged on the 20th. Can I please have my money refunded? I just now read that I also need to cancel through PayPal, but why didn't spotify ...
  • Malysah
  • Regular
  • 746 Views
  • 8 replies
  • 1 likes
  • Subscription
  • 746 Views
  • 8 replies
  • 1 likes

Solved!! Premium account back to free

Hi there, I have a premium account for a few months now, but suddenly my account went back to a free account. Are there more users with this problem?

  • Visitor
  • Hi there,   I have a premium account for a few months now, but suddenly my account went back to a free account. Are there more users with this problem?          
  • 3llac0rg1
  • Casual Listener
  • 605 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Premium
  • 605 Views
  • 5 replies
  • 0 likes

Solved!! delete credit card info

I am trying to find out how to do it, but i don´t. greetings

  • Casual Listener
  • I am trying to find out how to do it, but i don´t.   greetings
  • castellotix
  • Casual Listener
  • 1370 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 1370 Views
  • 4 replies
  • 0 likes

Change Premium payment details but keep existing Spotify profile?

I had Spotify Premium, associated with my mobile number and paid through my mobile provider. I now have a mobile data plan that offers 'free' Spotify Premium. I would like to disconnect my Premium subscription from my mobile number and associate it w...

  • Newbie
  • I had Spotify Premium, associated with my mobile number and paid through my mobile provider. I now have a mobile data plan that offers 'free' Spotify Premium. I would like to disc...
  • 155 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 155 Views
  • 0 replies
  • 0 likes

Spotify premium thru vodafone

I get spotify premium as part of my phone package but premium isn't working for some reason.

  • Newbie
  • I get spotify premium as part of my phone package but premium isn't working for some reason.
  • Ox1
  • Roadie
  • 197 Views
  • 1 replies
  • 0 likes
  • Premium
  • 197 Views
  • 1 replies
  • 0 likes

Account Hacked?

About three days ago I have noticed that I was logged out of my spotify account on my phone. When I attempted to log back on I was informed that my password was incorrect so I tried to change It. However when I attempted to change It via email a mess...

  • Newbie
  • About three days ago I have noticed that I was logged out of my spotify account on my phone. When I attempted to log back on I was informed that my password was incorrect so I tried to change It. How...
  • matteo_k
  • Music Fan
  • 191 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 191 Views
  • 1 replies
  • 0 likes

Solved!! I'm NOT 'abroad'.

I'm getting this message about a 14 day limit on usage abroad. I suspect it's because I may have installed Spotify while on a two day visit to Belgium a few weeks ago.

How do I get this fixed please? I cannot even get into my account profile to see if...

  • Casual Listener
  • I'm getting this message about a 14 day limit on usage abroad. I suspect it's because I may have installed Spotify while on a two day visit to Belgium a few weeks ago.<br><br>How do I get...
  • xmun69
  • Newbie
  • 1816 Views
  • 5 replies
  • 0 likes
  • Login
  • 1816 Views
  • 5 replies
  • 0 likes

Recovering large amount of playlists

Sooo, my account has been hacked. Fortunately I have regained the control thanks to customer support but there is one more thing.The person that took over my account has deleted all of my playlists. Every one of them. And it was really large number o...

  • Music Fan
  • Sooo, my account has been hacked. Fortunately I have regained the control thanks to customer support but there is one more thing. The person that took over my account has deleted all of my playlists...
  • matteo_k
  • Music Fan
  • 191 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 191 Views
  • 2 replies
  • 0 likes

Can't play my own playlists - Spotify client PC.

Hello there guys. Problem:I hit play on any pf my playlist or song inside my playlist and wont plat, just change the icon from play to pause, but nothing more no song show on the top of the screen or the bottom (still the last playable song). If I se...

Image 2015-08-29-1440858901.png
  • Visitor
  • Hello there guys.    Problem: I hit play on any pf my playlist or song inside my playlist and wont plat, just change the icon from play to pause, but nothing more no song show on the top...
  • Pete
  • Roadie
  • 2217 Views
  • 11 replies
  • 0 likes
  • Account
  • 2217 Views
  • 11 replies
  • 0 likes