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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 6523 Views
  • 1 replies
  • 9 likes
  • Security
  • 6523 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 473060 Views
  • 978 replies
  • 111 likes
  • Account
  • 473060 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207746 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207746 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 118939 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 118939 Views
  • 72 replies
  • 12 likes

Updated a playlist, but shared link on Twitter still previews previous list

I have a playlist I update and share every Wednesday. I change the songs and playlist title, but when sharing to Twitter, the preview always shows the original version of the playlist (songs and title from the first version of the list I shared). Is ...

  • Newbie
  • I have a playlist I update and share every Wednesday. I change the songs and playlist title, but when sharing to Twitter, the preview always shows the original version of the playlist (songs and titl...
  • 172 Views
  • 0 replies
  • 0 likes
  • Other
  • 172 Views
  • 0 replies
  • 0 likes

Charged me after i canceled my membership

So, a few weeks ago i canceled my spotify membership and then today i got charged for a subscription. I went in and canceled the subscription agsain this morning. Is there anyway i can get a refund? I have no plans on using this subscription.

  • Newbie
  • So, a few weeks ago i canceled my spotify membership and then today i got charged for a subscription. I went in and canceled the subscription agsain this morning. Is there anyway i can get a refund? ...
  • M0HX
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 201 Views
  • 1 replies
  • 0 likes

Email changed without consent

I just got an email from Spotify notifying me that my email had been changed. Problem being...I never authorized the change. Other problem being..I've never actually signed into Spotify with anything but Facebook (I still have access to FB, and have ...

  • Newbie
  • I just got an email from Spotify notifying me that my email had been changed. Problem being...I never authorized the change. Other problem being..I've never actually signed into Spotify with anything...
  • M0HX
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • Account
  • 261 Views
  • 1 replies
  • 0 likes

I want to be refunded

I thought I had unsubcribed from my Premium account. But, I was just charged today. I want a refund for that month I was charged.

  • Newbie
  • I thought I had unsubcribed from my Premium account. But, I was just charged today. I want a refund for that month I was charged.
  • M0HX
  • Community Legend
  • 306 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 306 Views
  • 1 replies
  • 1 likes

Paid for premium, I'm still on free.

So yesterday I did he whole process for paying for premium via either a 7 eleven or Oxxo. I paid via Oxxo after printing out the receipt. I paid for one month but up until now I'm still on free. I emailed support but they didn't really help me. I tri...

  • Newbie
  • So yesterday I did he whole process for paying for premium via either a 7 eleven or Oxxo. I paid via Oxxo after printing out the receipt. I paid for one month but up until now I'm still on free. I em...
  • M0HX
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 158 Views
  • 1 replies
  • 0 likes

Premium for 99 cents

Is this promotion still going ?? I fso how does it work? Because I tried to get it and I still get the 9.99 pricing. I've never had premium and I have no idea if I ever used the trial. Can anyone help please ? thanks

  • Newbie
  • Is this promotion still going ?? I fso how does it work? Because I tried to get it and I still get the 9.99 pricing. I've never had premium and I have no idea if I ever used the trial. Can anyone hel...
  • Ox1
  • Roadie
  • 375 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 375 Views
  • 2 replies
  • 0 likes

Facebook log-in issues... sort of. Need help getting password sent to another e-mail.

I've dug around, but I haven't found this issue show up anywhere else. The e-mail address that I originally created my facebook with was deactivated by my school about 8 years ago. I am trying to set a password so that I can log in to other devices (...

  • Newbie
  • I've dug around, but I haven't found this issue show up anywhere else.   The e-mail address that I originally created my facebook with was deactivated by my school about 8 years ago. &nbs...
  • Ox1
  • Roadie
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
  • 175 Views
  • 1 replies
  • 0 likes

Albums and tracks no longer save to "Your Music"

For about a month now, any album or track that I save to "Your Music" disappears upon restarting the program. This is true whether I access my account on Windows desktop, iPad, or iPhone. I'll click "Save" on an album, it'll show "Saved" and appear i...

  • Casual Listener
  • For about a month now, any album or track that I save to "Your Music" disappears upon restarting the program. This is true whether I access my account on Windows desktop, iPad, or iPhone. I'll click ...
  • Markverlijsdonk
  • Newbie
  • 240 Views
  • 3 replies
  • 0 likes
  • Account
  • 240 Views
  • 3 replies
  • 0 likes

Already on Premium - won't let me use Paypal to add student discount

Hi I'm trying to add NUS student discount to my account but it won't let me pay by paypal. I already subscribe to Premium and don't want to add a different method of payment such as credit card in case it charges me twice as I'm already set up with p...

  • Newbie
  • Hi   I'm trying to add NUS student discount to my account but it won't let me pay by paypal. I already subscribe to Premium and don't want to add a different method of payment such as credit c...
  • Ox1
  • Roadie
  • 394 Views
  • 1 replies
  • 0 likes
  • Premium
  • 394 Views
  • 1 replies
  • 0 likes

Forced to join the community, now i cannot delete my community profile

Hi i was forced to make a community profile by the spotify website, now i cannot find away to delete the community profile without removing my entire spotify profile And please do not write "welcome to the community" i did not want to be here! How do...

  • Newbie
  • Hi i was forced to make a community profile by the spotify website, now i cannot find away to delete the community profile without removing my entire spotify profile   And please do not write ...
  • JoeThomas
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • Account
  • 275 Views
  • 1 replies
  • 0 likes

Bought Premium via Apple-ID, doesn't work but debits money

Hi Spotify, Some months ago I decided to try to upgrade my since long Spotify Free-account to a Spotify Premium. I did the purchase through my iPad, via Apple Store. The thing is, all that actually works is that I now pay for a Premium account. I hav...

  • Casual Listener
  • Hi Spotify,   Some months ago I decided to try to upgrade my since long Spotify Free-account to a Spotify Premium. I did the purchase through my iPad, via Apple Store.    The thing...
  • Ambivalence
  • Community Legend
  • 500 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 500 Views
  • 2 replies
  • 0 likes

Facebook Spotify

Hello ,So when I first tried Spotify I used my Facebook profile but then I realized I didn't wanna connect it to my Facebook because it would share my listening habits. So I decided to make another account but my main email that I use for everything ...

  • Newbie
  • Hello 👋, So when I first tried Spotify I used my Facebook profile but then I realized I didn't wanna connect it to my Facebook because it would share my listening habits. So I decided to make ano...
  • avk1
  • Newbie
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 213 Views
  • 1 replies
  • 0 likes

Mobile often recognised as new offline device

Hi, I'm a premium user and I have a huge problem with my Spotify that has annoyed me for long time and it's not been solved yet. It all started when I went abroad with my phone and the very first time I wanted to listen to my offline playlists, the p...

  • Casual Listener
  • Hi,   I'm a premium user and I have a huge problem with my Spotify that has annoyed me for long time and it's not been solved yet. It all started when I went abroad with my phone and the very ...
  • 161 Views
  • 0 replies
  • 0 likes
  • Account
  • 161 Views
  • 0 replies
  • 0 likes

Accidentaly unlinked accounts.

Hi, I accidentaly unlinked my facebook account to spotify and when linked again a large portion of my old playlists were gone. I suspect that I had two accounts though one old one and a new facebook one that got created when I went on spotify with my...

  • Casual Listener
  • Hi, I accidentaly unlinked my facebook account to spotify and when linked again a large portion of my old playlists were gone. I suspect that I had two accounts though one old one and a new facebook ...
  • Ceriksson
  • Casual Listener
  • 225 Views
  • 2 replies
  • 0 likes
  • Account
  • 225 Views
  • 2 replies
  • 0 likes

Charged For No Reason

Hi all, So I can't remember the last time I used spotify - I don't remember subscribing to it recently. According to my bank statements it was at the end of June..but even then it makes no sense. I got charged $11.99 from this account SPOTIFY AUSTRAL...

  • Casual Listener
  • Hi all,   So I can't remember the last time I used spotify - I don't remember subscribing to it recently. According to my bank statements it was at the end of June..but even then it makes no s...
  • jean3601
  • Community Legend
  • 284 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 284 Views
  • 3 replies
  • 0 likes

cancel my subscription

I got the spodify for 3 months for .99$ and I tried to cancel so I wasn't charged 10$ and it said I didn't even get the subscription so i can't cancel it, but I have all the subscription things still. I need to cancel my subscription

  • Casual Listener
  • I got the spodify for 3 months for .99$ and I tried to cancel so I wasn't charged 10$ and it said I didn't even get the subscription so i can't cancel it, but I have all the subscription things still...
  • jean3601
  • Community Legend
  • 433 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 433 Views
  • 4 replies
  • 0 likes

Incomplete Student Discount Subscription

Hi there! I tried purchasing the $4.99 + tax student discount today and after inputting my card info and my name, school, zipcode, it said "We were unable to validate your student details. Please check your status and try again.". I tried multiple ti...

  • Newbie
  • Hi there!   I tried purchasing the $4.99 + tax student discount today and after inputting my card info and my name, school, zipcode, it said "We were unable to validate your student details. P...
  • crafizadeh
  • Newbie
  • 424 Views
  • 6 replies
  • 0 likes
  • Premium
    Subscription
  • 424 Views
  • 6 replies
  • 0 likes

I lost my credit card and loose premium account offer once i update the card

English is not my tongue language, so my apologies in advance: Hi! Im an unlimited user and i upgrade for 3 months to a premium offer that gives me premium pack for just 1 or 3€ by month for 3 months (couldnt remember the exact amount) In the first m...

  • Newbie
  • English is not my tongue language, so my apologies in advance:   Hi! Im an unlimited user and i upgrade for 3 months to a premium offer that gives me premium pack for just 1 or 3€ by month for...
  • 158 Views
  • 0 replies
  • 0 likes
  • Premium
    Unlimited
  • 158 Views
  • 0 replies
  • 0 likes

Signing up for a Student Premium

Hello, I've been trying to sign up for the Student Premium service, however, it keeps telling my that what I type in cannot be validated? "We were unable to validate your student details. Please check your status and try again." Everything I have typ...

  • Casual Listener
  • Hello,    I've been trying to sign up for the Student Premium service, however, it keeps telling my that what I type in cannot be validated?    "We were unable to validate you...
  • Tatiana1
  • Newbie
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 177 Views
  • 1 replies
  • 0 likes

Can't Log In

I can log into the website online but I cannot log in on the actual program unless I connect it to facebook. How do I fix this? I even connected it to my Facebook now and it still wont work.

  • Newbie
  • I can log into the website online but I cannot log in on the actual program unless I connect it to facebook. How do I fix this?     I even connected it to my Facebook now and it still wo...
  • 160 Views
  • 0 replies
  • 0 likes
  • Account
  • 160 Views
  • 0 replies
  • 0 likes