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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • arjavmehta
  • Casual Listener
  • 231968 Views
  • 372 replies
  • 22 likes
  • Account
    Free
  • 231968 Views
  • 372 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12469 Views
  • 6 replies
  • 11 likes
  • Security
  • 12469 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Bodaz
  • Newbie
  • 526672 Views
  • 987 replies
  • 113 likes
  • Account
  • 526672 Views
  • 987 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127610 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127610 Views
  • 74 replies
  • 12 likes

Spotify won't go online with my Wifi

Can anyone help, Spotify works fine with my work wifi but when i get home its stopped working and wont go online. Its something to do with my wifi but i dont know what. It used to work and i havent changed any settings

  • Newbie
  • Can anyone help, Spotify works fine with my work wifi but when i get home its stopped working and wont go online.   Its something to do with my wifi but i dont know what. It used to work and i...
  • 399 Views
  • 0 replies
  • 1 likes
  • Account
  • 399 Views
  • 0 replies
  • 1 likes

Account Taken Over By Someone Else

Hello. So. Interesting thing happened. About a fortnight before Spotify started complaining about my login details. I thought it was strange at first, but since the FB login worked just fine, I thought little of it. Today I got the message "update yo...

  • Newbie
  • Hello.   So. Interesting thing happened. About a fortnight before Spotify started complaining about my login details. I thought it was strange at first, but since the FB login worked just fine...
  • user-removed
  • Not applicable
  • 459 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
  • 459 Views
  • 2 replies
  • 0 likes

Spotify premium

Hi!My creditcard were charged by Spotify 26/6-2015 but i cant use my premium account? This is the third day with no music.....Please UPGRADE my Spotify account ASAP, I want to have what I've paid for today and please get back to me as soon as possibl...

  • Newbie
  • Hi! My creditcard were charged by Spotify 26/6-2015 but i cant use my premium account? This is the third day with no music..... Please UPGRADE my Spotify account ASAP, I want to have what I've pa...
  • user-removed
  • Not applicable
  • 600 Views
  • 1 replies
  • 0 likes
  • music
  • 600 Views
  • 1 replies
  • 0 likes

Billed 2X per Month for 16 Months - No Reply After Submitting 3 Contact Forms

Like the title of my tread states, I am being charged twice a month, sometimes on the same day sometimes on different days, for my spotify service and its been happening for the past 16, yes 16, months! I am very annoyed because of one; the difficult...

  • Casual Listener
  • Like the title of my tread states, I am being charged twice a month, sometimes on the same day sometimes on different days, for my spotify service and its been happening for the past 16, yes 16, mont...
  • user-removed
  • Not applicable
  • 405 Views
  • 4 replies
  • 0 likes
  • Premium
  • 405 Views
  • 4 replies
  • 0 likes

Spotify Movistar subscription cancelled

Hi,I have canceled my movistar spotify premium subscription. I checked with movistar that the suscription is cancelled.Then when I go to view the subscription in Spotify I see this message:Tu suscripción está vinculada a nuestro socio Movistar. Si ti...

  • Regular
  • Hi, I have canceled my movistar spotify premium subscription. I checked with movistar that the suscription is cancelled. Then when I go to view the subscription in Spotify I see this message: Tu s...
  • mamapapaesfriki
  • Regular
  • 383 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 383 Views
  • 2 replies
  • 0 likes

Spotify premium gone even though i'm still subscribed

I noticed this morning that my spotify premium was gone on my cellphone, so i logged in on my computer to check if it was gone there too, it was. At the top of the screen a blue bar says:"Your subscription with one of our partners have expired, so yo...

  • Newbie
  • I noticed this morning that my spotify premium was gone on my cellphone, so i logged in on my computer to check if it was gone there too, it was. At the top of the screen a blue bar says: "Your subs...
  • 273 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 273 Views
  • 0 replies
  • 0 likes

ffamily account

I am a premium member but for some reason (probably not money on my credit card ) my account was closed 1 week ago. When i wanted to go in and pay / upgrade to premium again i've probably ticjed off for Family. How do i remove my family account and g...

  • Casual Listener
  • I am a premium member but for some reason (probably not money on my credit card ) my account was closed 1 week ago. When i wanted to go in and pay / upgrade to premium again i've probably ticjed off ...
  • 183 Views
  • 0 replies
  • 0 likes
  • Premium
  • 183 Views
  • 0 replies
  • 0 likes

60 day free trials, eh more like 30?

Hi I just created an account and the big splash page clearly states that the free trial last for 60 days. Yet once you sign up the trial is only 30 days? I would like to contact someone at Spotify, please can someone reply with a email address or lin...

  • Visitor
  • Hi   I just created an account and the big splash page clearly states that the free trial last for 60 days.   Yet once you sign up the trial is only 30 days?   I would like to co...
  • 210 Views
  • 0 replies
  • 0 likes
  • Account
  • 210 Views
  • 0 replies
  • 0 likes

Solved!! Giftcard Redeem Doesnt Work! What now?

I bought a Giftcard from a Store 3 Hours ago. I try it and try it but they still saying "This Code Is not Aviable" or something like that. I desparate! What now?Sorry for my Bad english i come from Germany

  • Casual Listener
  • I bought a Giftcard from a Store 3 Hours ago. I try it and try it but they still saying "This Code Is not Aviable" or something like that. I desparate! What now? Sorry for my Bad english i come fr...
  • midnaxxx1
  • Casual Listener
  • 2067 Views
  • 8 replies
  • 0 likes
  • Gift Card
  • 2067 Views
  • 8 replies
  • 0 likes

Change suscription

Hello ! I have a Premium individual subscripton but I want to change it to a Family Subscription with my wife. She has her own Premium account as well. How can I make the change without cancelling our current Premiums accounts?

  • Newbie
  • Hello !    I have a Premium individual subscripton but I want to change it to a Family Subscription with my wife. She has her own Premium account as well.    How can I make th...
  • 208 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 208 Views
  • 0 replies
  • 0 likes

$.99 Deal + Student Discount

Hi,I was wondering if I would be able to sign up for the $.99 3-month trial and then be able to sign up as a student and receive the discount once that trial is over?

  • Newbie
  • Hi, I was wondering if I would be able to sign up for the $.99 3-month trial and then be able to sign up as a student and receive the discount once that trial is over?
  • 212 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 212 Views
  • 0 replies
  • 0 likes

Not accepting my credit card

I have just created a new account and tried three seperate credit cards for premium payments and it says "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method."...

  • Newbie
  • I have just created a new account and tried three seperate credit cards for premium payments and it says "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been...
  • 222 Views
  • 0 replies
  • 0 likes
  • Premium
  • 222 Views
  • 0 replies
  • 0 likes

Solved!! What Hapens When I Cancel Premium

Basically what do I lose? My playlists, all my stuff on "your music" Preferences? What basically do I lose as far as all that?

  • Music Fan
  • Basically what do I lose?  My playlists, all my stuff on "your music"  Preferences?  What basically do I lose as far as all that?
  • Ringfinger
  • Music Fan
  • 618 Views
  • 3 replies
  • 0 likes
  • Premium
  • 618 Views
  • 3 replies
  • 0 likes

Student Discount Error

Hi there Im trying to get premium for my account. Im currrently a third year student so I should be eligible for the student discount but when I try to connect via facebook it says I'm not eligible What should I do? Thanks James

  • Newbie
  • Hi there   Im trying to get premium for my account. Im currrently a third year student so I should be eligible for the student discount but when I try to connect via facebook it says I'm not e...
  • 144 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 144 Views
  • 0 replies
  • 0 likes

Can't login using facebook account via web player

It's odd that i can login to the community using my facebook account but not in the web player. there no music tab on my facebook account. it's been two days already since i used the web player. Please fix it.

  • Newbie
  • It's odd that i can login to the community using my facebook account but not in the web player. there no music tab on my facebook account. it's been two days already since i used the web player. Plea...
  • Eduardofeel
  • Casual Listener
  • 291 Views
  • 1 replies
  • 0 likes
  • Account
  • 291 Views
  • 1 replies
  • 0 likes

Solved!! about make premium

I really love to use Spotify(when it worked for me)and because i live in israel it not work...i really want to use it and maybe make upgrade to premiumthere is a way i can do it from israel?can i use israeli credit card and all of that?thanks

  • Visitor
  •  I really love to use Spotify(when it worked for me) and because i live in israel it not work... i really want to use it and maybe make upgrade to premium there is  a way i can do it fro...
  • user-removed
  • Not applicable
  • 321 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 321 Views
  • 2 replies
  • 0 likes

Tarjeta de regalo inválida

Compré una tarjeta de regalo pero me dice que no es valida o que intente más tarde , qué puedo hacer paea que funcione?Gracias

  • Newbie
  • Compré una tarjeta de regalo pero me dice que no es valida o que intente más tarde , qué puedo hacer paea que funcione? Gracias
  • 1876 Views
  • 0 replies
  • 28 likes
  • Premium
    Subscription
  • 1876 Views
  • 0 replies
  • 28 likes

Help Student Discount

Are student discounts only for a certain amount of time? I seem to have gotten kicked off of mine, but I'm still a student.

  • Newbie
  • Are student discounts only for a certain amount of time? I seem to have gotten kicked off of mine, but I'm still a student. 
  • MattSuda
  • Spotify Star
  • 272 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 272 Views
  • 2 replies
  • 0 likes