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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88819 Views

9 replies

2 likes

Account
Login
  • 88819 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

758656 Views

18 replies

29 likes

  • 758656 Views
  • 18 replies
  • 29 likes

Solved!! Charged TWICE on my account for the past few months, escalating this to forum!

Hi,I filed a Spotify case# 02768543 to help resolve my issue. But so far, we've been going back and forth every day (each time a different person!) and getting absolutely NOWHERE!! I have another payment scheduled to come up in 4/25, and I don't want...

Newbie

Hi, I filed a Spotify case# 02768543 to help resolve my issue. But so far, we've been going back and forth every day (each time a different person!) and getting absolutely NOWHERE!! I have...

Pricilla

Spotify

318 Views

2 replies

0 likes

Account
Premium
Subscription
  • 318 Views
  • 2 replies
  • 0 likes

Solved!! Playlist missing tracks

I have a playlist called "Best of Raja" which used to have 50+ songs in it. I see it has only 6 songs now. I did not delete the missing tracks. Can you please help me restore the tracks? It took me a long time to compile the list, appreciate your hel...

Casual Listener

I have a playlist called "Best of Raja" which used to have 50+ songs in it. I see it has only 6 songs now. I did not delete the missing tracks. Can you please help me restore the tracks? It took me a...

senkrish

Casual Listener

359 Views

2 replies

0 likes

Account
  • 359 Views
  • 2 replies
  • 0 likes

Charged for Premium while just starting Trial

I started up Spotify after I found out that they had an app on PS4. I've been happy with it so far. However, I started just two days ago and was charged after being shown a free trial page. Why did I get charged?

Newbie

I started up Spotify after I found out that they had an app on PS4. I've been happy with it so far. However, I started just two days ago and was charged after being shown a free trial page. Why did I...

MattSuda

Spotify Star

212 Views

1 replies

0 likes

Premium
  • 212 Views
  • 1 replies
  • 0 likes

Upgrading to premium from free using NUS extra

Hi, I'm a student aged 18 and I'm trying to upgrade my account to premium using my NUS extra card that expires 29/09/15. I have tried on safari and google chrome to put in my NUS details on the web page but every time I put in my NUS card number the ...

Newbie

Hi, I'm a student aged 18 and I'm trying to upgrade my account to premium using my NUS extra card that expires 29/09/15.   I have tried on safari and google chrome to put in my NUS details on ...

MattSuda

Spotify Star

287 Views

1 replies

1 likes

Premium
  • 287 Views
  • 1 replies
  • 1 likes

Changing email

The email that is hooked up to my old spotify account is not an email that I use anymore. I am trying to change it and it tells me the email I have entered is already being used. I have made another spotify account before so I went to reset the passw...

Newbie

The email that is hooked up to my old spotify account is not an email that I use anymore. I am trying to change it and it tells me the email I have entered is already being used. I have made another ...

MattSuda

Spotify Star

418 Views

1 replies

0 likes

Windows
  • 418 Views
  • 1 replies
  • 0 likes

I have been hacked

Dear Spotify, I am 100% certain I have been hacked. I know this because I was booted off my mobile spotify with the message saying that my pasword was invalid. I reset my password and it worked for about 10 minutes. After that 10 minute period my spo...

Newbie

Dear Spotify,   I am 100% certain I have been hacked. I know this because I was booted off my mobile spotify with the message saying that my pasword was invalid. I reset my password and it wor...

alex_varde

Casual Listener

654 Views

5 replies

0 likes

Account
Premium
Security
  • 654 Views
  • 5 replies
  • 0 likes

Advertised a free premium, put my credit card info and got charged 10€

As title says I saw an advertisement which advertised for a free 30 day premium, I clicked it and it asked my credit card info, I put them in and I got charged 10€I want a refund of the 10€

Casual Listener

As title says I saw an advertisement which advertised for a free 30 day premium, I clicked it and it asked my credit card info, I put them in and I got charged 10€ I want a refund of the 10€

MattSuda

Spotify Star

217 Views

1 replies

0 likes

Account
Premium
Subscription
  • 217 Views
  • 1 replies
  • 0 likes

Can not successfully switch to student discount

Hello, I am a student who just discovered the discount. I'd like to apply it to my account, but I keep finding myself unable to do so. I've cancelled my current premium subscribtion, etc. I have been a paying customer since day 1 in the US and this w...

Newbie

Hello,   I am a student who just discovered the discount.  I'd like to apply it to my account, but I keep finding myself unable to do so.  I've cancelled my current premium subscribt...

MattSuda

Spotify Star

181 Views

1 replies

0 likes

Premium
  • 181 Views
  • 1 replies
  • 0 likes

With Premium 30days free, is possible offline?

Hello, in two weeks I will travel to Nicaragua, to an area without internet or just coverage. I have the spotify free, and I wonder, with the 30 day free trial of Premium, I can listen my Playlists in offline mode? If one day I can access the interne...

Newbie

Hello, in two weeks I will travel to Nicaragua, to an area without internet or just coverage. I have the spotify free, and I wonder, with the 30 day free trial of Premium, I can listen my Playlists i...

MattSuda

Spotify Star

207 Views

1 replies

0 likes

Premium
  • 207 Views
  • 1 replies
  • 0 likes

Solved!! FREE always?

Hi,I created an account through PlayStation 4, it says my subscription is FREE but is it going to always be free or will I have to start paying?Thanks.

Newbie

Hi, I created an account through PlayStation 4, it says my subscription is FREE but is it going to always be free or will I have to start paying? Thanks.

MattSuda

Spotify Star

836 Views

1 replies

0 likes

Free
Subscription
Unlimited
  • 836 Views
  • 1 replies
  • 0 likes

Solved!! Switching from a Premium to a Student Subcription

I have had a premium subscription for about six months and have only just realized I could have been using my student id this whole time. I was going to cancel my premium subscription and sign up again but for a student account this time, but I was w...

Newbie

I have had a premium subscription for about six months and have only just realized I could have been using my student id this whole time.   I was going to cancel my premium subscription and si...

morrowcarl72

Newbie

456 Views

2 replies

0 likes

Account
Premium
Subscription
  • 456 Views
  • 2 replies
  • 0 likes

unable to log in

Deleted my facebook account but never used it to log on to spotify before if I recall right. How can I log on to my premium account?? If I send every mail address I have using forgotten pasword solution I get an error message. It's frustrating to fin...

Casual Listener

Deleted my facebook account but never used it to log on to spotify before if I recall right. How can I log on to my premium account?? If I send every mail address I have using forgotten pasword solut...

xengo

Casual Listener

563 Views

6 replies

0 likes

Account
  • 563 Views
  • 6 replies
  • 0 likes

Student subscription vanished

Dear Spotify, I am a student in Seattle who has a Spotify subscription and I just noticed on my bill that Spotify is now charging me $9.99/month instead of $4.99 a month? What happened to my student subscription and why did the price increase? I've h...

Newbie

Dear Spotify,   I am a student in Seattle who has a Spotify subscription and I just noticed on my bill that Spotify is now charging me $9.99/month instead of $4.99 a month? What happened to my...

MattSuda

Spotify Star

420 Views

2 replies

0 likes

Premium
Subscription
  • 420 Views
  • 2 replies
  • 0 likes

Solved!! Cannot subscribe to Premium

I am currently in a premium trial for the next week and I want to set up a billable premium account. When I click "subscribe" under my account details it tells me that there is currently no support for my request and to contact customer support.I've ...

Casual Listener

I am currently in a premium trial for the next week and I want to set up a billable premium account. When I click "subscribe" under my account details it tells me that there is currently no support f...

meahtenoha

Spotify

563 Views

3 replies

0 likes

Premium
Subscription
  • 563 Views
  • 3 replies
  • 0 likes

Solved!! Can't log out PS4 App

I log in with wrong account . And i can't log out now. How can i log out on ps4 ?

Newbie

I log in with wrong account . And  i can't log out now. How can i log out on ps4 ?

JrSPolk

Newbie

32904 Views

12 replies

3 likes

Account
  • 32904 Views
  • 12 replies
  • 3 likes

Retrieving account via credit card#

I lost all my information and what email was used to setup my premium account. I've tried creating a ticket but its the standard bs non reply that sends me here...fabulous customer support.

Newbie

I lost all my information and what email was used to setup my premium account. I've tried creating a ticket but its the standard bs non reply that sends me here...fabulous customer support.

MattSuda

Spotify Star

197 Views

1 replies

0 likes

Account
  • 197 Views
  • 1 replies
  • 0 likes

Solved!! Spotify perfiles for blogs

Hi!I'd like to find out how to create a spotify perfile for a brand. How much does it cost? Where can I found more info about that?BTW, is it necessary to sign up a "brand account" in order to have a spotify perfile for my blog? I mean, I'm not Rolli...

Casual Listener

Hi! I'd like to find out how to create a spotify perfile for a brand. How much does it cost? Where can I found more info about that? BTW, is it necessary to sign up a "brand account" in o...

Cesarino82

Casual Listener

390 Views

2 replies

0 likes

Account
  • 390 Views
  • 2 replies
  • 0 likes

Browsing says I'm offline

Im trying to browse but says I'm offline despite having full connection.I've tried logging out and back in but didn't work. I'm on an iPhone 5.Can anyone help?

Casual Listener

Im trying to browse but says I'm offline despite having full connection. I've tried logging out and back in but didn't work. I'm on an iPhone 5. Can anyone help?

247 Views

0 replies

0 likes

Premium
  • 247 Views
  • 0 replies
  • 0 likes