Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9010 Views
  • 1 replies
  • 9 likes
  • Security
  • 9010 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481574 Views
  • 979 replies
  • 111 likes
  • Account
  • 481574 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210832 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210832 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120853 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120853 Views
  • 72 replies
  • 12 likes

PLAYLISTS AND FOLLOWERS GONE

Hey! I saw that my spotify activity appeared on my facebook so I went in on Facebook's settings and disconnected spotify from the Facebook. When I logged into Spotify again ALL of my playlists was gone and my followers and those I followed has disapp...

  • Newbie
  • Hey! I saw that my spotify activity appeared on my facebook so I went in on Facebook's settings and disconnected spotify from the Facebook. When I logged into Spotify again ALL of my playlists w...
  • MattSuda
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • Account
  • 174 Views
  • 1 replies
  • 0 likes

change country

Hi, I need to change my country, i tried to follow the instruction but on my account, the field for change the country is grey and is impossible change the settings.I tried to contact the support but they didn't answer me.

  • Newbie
  • Hi, I need to change my country, i tried to follow the instruction but on my account, the field for change the country is grey and is impossible change the settings. I tried to contact the support b...
  • MattSuda
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 234 Views
  • 1 replies
  • 0 likes

Wont let me subscribe again

Hi, I had spotify premium for 3 months previous to this and now for some reason I only have spotify free? I have made payments each month and wish to continue to do so however it states my subscripition is over today but it wont let me subscribe agai...

  • Casual Listener
  • Hi,   I had spotify premium for 3 months previous to this and now for some reason I only have spotify free? I have made payments each month and wish to continue to do so however it s...
  • MattSuda
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 237 Views
  • 1 replies
  • 0 likes

Cannot cancel subscription, don't use service.

I was just charged $9.99 for a subscription I do not use! I signed up for 3 months during the holidays to give it a try since it was only $0.99 for 3 months, but have since stopped using the service. When I went to cancel the account about a week ago...

  • Newbie
  • I was just charged $9.99 for a subscription I do not use! I signed up for 3 months during the holidays to give it a try since it was only $0.99 for 3 months, but have since stopped using the service....
  • MattSuda
  • Spotify Star
  • 187 Views
  • 1 replies
  • 1 likes
  • Account
    Subscription
  • 187 Views
  • 1 replies
  • 1 likes

I've been getting charged for premium and I don't have or want it

While going through my statements for taxes, I see that for many months now I've been getting charged for premium spotify when I a) don't have it and b) don't want it. I sent an email to customer service and haven't heard anything back, and there doe...

  • Newbie
  • While going through my statements for taxes, I see that for many months now I've been getting charged for premium spotify when I a) don't have it and b) don't want it. I sent an email to customer ser...
  • MattSuda
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 224 Views
  • 1 replies
  • 0 likes

Why did I get billed twice?

Spotify billed me for two 3 month subscriptions , one on my paypal and on the credit card. Is there any way to get a refund or get the double payment to be 6 months?

  • Newbie
  • Spotify billed  me for two 3 month subscriptions , one on my paypal and on the credit card.    Is there any way to get a refund or get the double payment to be 6 months?
  • MattSuda
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 134 Views
  • 1 replies
  • 0 likes

Spotify and NUS (student discount)

After selecting NUS on the student dicount link it takes me to my account pageI then select "get premium" and it takes me to fill in my credit card detailsHere it says it will cost £9.99 per month rather than £4.99Are the reductions applied after or ...

  • Newbie
  • After selecting NUS on the student dicount link it takes me to my account page I then select "get premium" and it takes me to fill in my credit card details Here it says it will cost £9.99 per mont...
  • MattSuda
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 181 Views
  • 1 replies
  • 0 likes

Delete Spotify NOW

I did not press premium. I do not want this. The email from my Facebook is not in use anymore so I can't fill out the form. Help.

  • Newbie
  • I did not press premium. I do not want this. The email from my Facebook is not in use anymore so I can't fill out the form. Help.
  • MattSuda
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 170 Views
  • 1 replies
  • 0 likes

charged

Hello! I was told to cancel my subscription on Mar 31 if I didn't want to be charged again and when i went to delete it, I realized that my account had already been renewed and I was charged $10 which is seriously not cool. How do I get my money back...

  • Newbie
  • Hello! I was told to cancel my subscription on Mar 31 if I didn't want to be charged again and when i went to delete it, I realized that my account had already been renewed and I was charged $10 whic...
  • MattSuda
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 164 Views
  • 1 replies
  • 0 likes

Solved!! Premium Trial on Iphone

Hi, I accidentally click on premium trial on my Iphone. For the Iphone premium trial version, how long does the trial last for? Also, where can I find the information of the time period of my trial? Finally, do I automatically get charged after my ip...

  • Regular
  • Hi,   I accidentally click on premium trial on my Iphone. For the Iphone premium trial version, how long does the trial last for? Also, where can I find the information of the time period of m...
  • MattSuda
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Account bugged ;(

My account was updated 2 days ago, which have caused it to delete all playlists and folllows, also deleted all my friends, can't even find new music on it ;( have tried to test both login with Spotify and Facebook but same results ;( also tried with ...

  • Newbie
  • My account was updated 2 days ago, which have caused it to delete all playlists and folllows, also deleted all my friends, can't even find new music on it ;( have tried to test both login with Spotif...
  • MattSuda
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • Account
  • 209 Views
  • 1 replies
  • 0 likes

Premium subscription 'vanishes' in the middle of the paid period

Our Premium subscription (paid on 28th Feb) ceased to work on friday 27th Feb. Main account and 3 family sub-accounts are now crappy 'free' subscriptions. New payment was also made yesterday - no change whatsoever! So today we have paid for 6 days of...

  • Regular
  • Our Premium subscription (paid on 28th Feb) ceased to work on friday 27th Feb. Main account and 3 family sub-accounts are now crappy 'free' subscriptions. New payment was also made yesterday - no cha...
  • MattSuda
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Premium
  • 182 Views
  • 1 replies
  • 0 likes

Solved!! Can I use a spotify voucher/ gift card to pay for 2 months of a student account?

I was wondering if I could use a voucher card that they sell at retail stores to pay for a student account? I ask because most of these cards say "Pay for a month of Spotify premium" and only come in increments of 10 dollars or more. I haven't bought...

  • Newbie
  • I was wondering if I could use a voucher card that they sell at retail stores to pay for a student account? I ask because most of these cards say "Pay for a month of Spotify premium" and only come in...
  • MattSuda
  • Spotify Star
  • 475 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 475 Views
  • 1 replies
  • 0 likes

Logging in

I tried to log in but it says 'failed to log in'and something about spotify abroad for 14 days?!

  • Newbie
  • I tried to log in but it says 'failed to log in'and something about spotify abroad for 14 days?!
  • MattSuda
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

problemas con mi cuenta premium

Hola, he realizado una suscripción premium a través de Movistar pero mi cuenta sigue con las opciones básicas. cuando abro la aplicacion en el teléfono mi cuenta spotify sigue sin cambiar. Por favor solucionenme el problema. Gracias.

  • Newbie
  • Hola, he realizado una suscripción premium a través de Movistar pero mi cuenta sigue con las opciones básicas. cuando abro la aplicacion en el teléfono mi cuenta spotify sigue sin cambiar. Por favor ...
  • MattSuda
  • Spotify Star
  • 1423 Views
  • 1 replies
  • 0 likes
  • cuenta premium
  • 1423 Views
  • 1 replies
  • 0 likes

Change current non-student sub to student sub

My current premium sub is not a student account, but I do now have a student email, etc. Can I change my current sub to that email address and get student pricing? Or do I need to start a new subscription with that email address? Thanks.

  • Casual Listener
  • My current premium sub is not a student account, but I do now have a student email, etc.   Can I change my current sub to that email address and get student pricing?   Or do I  nee...
  • MattSuda
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
  • 218 Views
  • 1 replies
  • 0 likes

Prorated refund?

I meant to cancel my trial subscription before it renewed and charged me full price but I forgot. If I cancel now will I be refunded a prorated amount For the remainder of the month? Thanks.

  • Newbie
  • I meant to cancel my trial subscription before it renewed and charged me full price but I forgot. If I cancel now will I be refunded a prorated amount For the remainder of the month? Thanks.
  • MattSuda
  • Spotify Star
  • 2257 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2257 Views
  • 1 replies
  • 0 likes

problema

Ciao sono italiana vorrei scaricare l'opzione premium ma vorrei il codice ma non ho nessun regalo vi prego fatemi scaricare la versione premium grazie

  • Newbie
  • Ciao sono italiana vorrei scaricare l'opzione premium ma vorrei il codice ma non ho nessun regalo vi prego fatemi scaricare la versione premium grazie
  • 165 Views
  • 0 replies
  • 0 likes
  • Premium
  • 165 Views
  • 0 replies
  • 0 likes

Spotify premium doesn't work

Hi, I subscribed to a free 2 month trial through psn and It won't give me premium, I've tried deleting and reinstalling Spotify it just won't let me use the premium features it keeps asking me to subscribe?

  • Newbie
  • Hi, I subscribed to a free 2 month trial through psn and It won't give me premium, I've tried deleting and reinstalling Spotify it just won't let me use the premium features it keeps asking me to sub...
  • MattSuda
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • Premium
  • 184 Views
  • 1 replies
  • 0 likes

Can't subscribe using my NUS discount

Whenever I try to subscribe to premium via the student page here i just get this error (see below) I've seen elsewhere that it can be caused by expired card details, but I can't see anywhere on my account that I can delete mine.

  • Newbie
  • Whenever I try to subscribe to premium via the student page here i just get this error (see below)   I've seen elsewhere that it can be caused by expired card details, but I can't se...
  • MattSuda
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 156 Views
  • 1 replies
  • 0 likes