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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420506 Views
  • 965 replies
  • 108 likes
  • Account
  • 420506 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186021 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186021 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103328 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103328 Views
  • 69 replies
  • 10 likes

Playlists completely ruined

Hello, since the latest update spotify has been acting really crazy. The titles of the songs are messed up, the name of a song and the song spotify actually plays are completely different. My starred playlist is completely messed up too, it's gone. I...

  • Regular
  • Hello, since the latest update spotify has been acting really crazy. The titles of the songs are messed up, the name of a song and the song spotify actually plays are completely different.   M...
  • ToolboxT
  • Roadie
  • 949 Views
  • 6 replies
  • 1 likes
  • Account
  • 949 Views
  • 6 replies
  • 1 likes

Solved!! Does upgrading to Premium change the normal date of the bill?

I upgraded from Unlimited to Premium via my student email.I got an email right afterwards (19.02.2015) with a bill for te 4,99€ to pay till 02.03.2015) even while already having paid for that month. Because I use that email account only for Spotify I...

  • Casual Listener
  • I upgraded from Unlimited to Premium via my student email. I got an email right afterwards (19.02.2015) with a bill for te 4,99€ to pay till 02.03.2015) even while already having paid for that month...
  • Telekinese
  • Casual Listener
  • 219 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 219 Views
  • 2 replies
  • 0 likes

error using spotify abroad

Hello! At present I am in a different country than mines, and I have problems using sportify. It says than I have to uldate my account because the country in my settings is different than my actually country. ¿Anyone knows any solution for it? thanks...

  • Casual Listener
  • Hello! At present I am in a different country than mines, and I have problems using sportify. It says than I have to uldate my account because the country in my settings is different than my actually...
  • papele
  • Casual Listener
  • 231 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 231 Views
  • 4 replies
  • 0 likes

Can't unlink a Spotify Account from my Facebook account

Hey!I had an account from USA linked to my Facebook page and I don't want it to be like that anymore. I live in Chile, and i have another account that I want to link to my facebook account. The problem is that as I'm actually in Chile, I can't log in...

  • Casual Listener
  • Hey! I had an account from USA linked to my Facebook page and I don't want it to be like that anymore.   I live in Chile, and i have another account that I want to link to my facebook accou...
  • dnaviaza
  • Casual Listener
  • 201 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 201 Views
  • 2 replies
  • 0 likes

dodgy subscription

just cancelled my subscription as after the free 7 day trial expired, I upgraded. One message is telling me I'm getting another 30 days for free - another is telling me I'm being charged £10 tomorrow unless I cancel. Now I'm not terribly efficient at...

  • Newbie
  • just cancelled my subscription as after the free 7 day trial expired, I upgraded. One message is telling me I'm getting another 30 days for free - another is telling me I'm being charged £10 tomorrow...
  • Taylor
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 204 Views
  • 1 replies
  • 0 likes

Don't have access to old email address so can't reset password

I have a Premium Account which I set up a few years ago. I lost the password to this a while back but I don't have access to the email address I used to set the account up, so I can't reset the password, and hence can't get into the account. I am hav...

  • Regular
  • I have a Premium Account which I set up a few years ago. I lost the password to this a while back but I don't have access to the email address I used to set the account up, so I can't reset the passw...
  • Debora1
  • Regular
  • 19536 Views
  • 11 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 19536 Views
  • 11 replies
  • 0 likes

Can't remember username or email

Hi, I signed up for a free Premium trial back in October, after my trial was over, I decided not to continue with the subscription so I decided to unsubscribe from Premium. I used an old email that I can't remember anymore, and I don't remember the u...

  • Casual Listener
  • Hi, I signed up for a free Premium trial back in October, after my trial was over, I decided not to continue with the subscription so I decided to unsubscribe from Premium. I used an old email that I...
  • MattSuda
  • Spotify Star
  • 2916 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 2916 Views
  • 3 replies
  • 0 likes

Have to login when offline

When I take my macbook to a different location other than home, spotify asks me to login which obviously I can't as I'm off line. I change thesettings in preferences to offline before I leave home but it still does the same. I have no problem with Ip...

  • Visitor
  • When I take my macbook to a different location other than home, spotify asks me to login which obviously I can't as I'm off line. I change the settings in preferences to offline before I leave home ...
  • MattSuda
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • Login
  • 142 Views
  • 1 replies
  • 0 likes

Solved!! Overseas but unable to change location

I recently rediscovered spotty after a long break. But, I now live in Hong Kong (account was set up in the UK) and wasn't aware that I needed to change my home country. So, 14 days overseas has gone by, I can't access my account, and all I want to do...

  • Newbie
  • I recently rediscovered spotty after a long break. But, I now live in Hong Kong (account was set up in the UK) and wasn't aware that I needed to change my home country. So, 14 days overseas has gone ...
  • MattSuda
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 309 Views
  • 1 replies
  • 0 likes

Cancelled my subscription but still have a premium account

How is this possible? Estimated ending time of my 3 month subscription was yesterday.i cancelled my account, got an email telling me that I have cancelled it but whenever I open open the app,it says I am still premium.Help me because I do not wanna p...

  • Newbie
  • How is this possible? Estimated ending time of my 3 month subscription was yesterday.i cancelled my account, got an email telling me that I have cancelled it but whenever I open open the app,it says ...
  • MattSuda
  • Spotify Star
  • 470 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
    Unlimited
  • 470 Views
  • 1 replies
  • 0 likes

Solved!! Its been 8 days still no solution

This is so annoying everyone is complaining about it why cant you just fix this problem? No one in Canada can purchase Spotify premium because of your bugged invalid zip code problem. Its been 8 days since I have tried contacting support to help me w...

  • Regular
  • This is so annoying everyone is complaining about it why cant you just fix this problem? No one in Canada can purchase Spotify premium because of your bugged invalid zip code problem. Its been 8 days...
  • MattSuda
  • Spotify Star
  • 301 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 301 Views
  • 2 replies
  • 0 likes

Help

Hi I've tried to sign out everywhere, it has logged me out on my phone and laptop but someone else is still using my account on their iPhone?My account is with facebook if that helps

  • Casual Listener
  • Hi I've tried to sign out everywhere, it has logged me out on my phone and laptop but someone else is still using my account on their iPhone? My account is with facebook if that helps
  • MattSuda
  • Spotify Star
  • 387 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
    Subscription
  • 387 Views
  • 4 replies
  • 0 likes

Solved!! When ordering gift voucher "payment failed" twice, but money taken by Paypal?!

Hello,I just tried to order a gift code as a birthday present.The first time I tried to order, Paypal site tried to redirect me, and Spotify site said "Something went wrong with the payment"."OK", I thought, "they will have rolled back the transactio...

  • Casual Listener
  • Hello, I just tried to order a gift code as a birthday present. The first time I tried to order, Paypal site tried to redirect me, and Spotify site said "Something went wrong with the payment"....
  • MattSuda
  • Spotify Star
  • 436 Views
  • 2 replies
  • 0 likes
  • Other
  • 436 Views
  • 2 replies
  • 0 likes

Solved!! Moving countries and being forged to pay to use the free version of spotify!

Hello,I moved to Belgium with a premium account and just turned it back to free version. Now it says I cannot use it because my country of my profile is not in sync with the country I am in. On my profile it says that I have to change my payment meth...

  • Casual Listener
  • Hello, I moved to Belgium with a premium account and just turned it back to free version. Now it says I cannot use it because my country of my profile is not in sync with the country I am in. On my ...
  • MattSuda
  • Spotify Star
  • 258 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 258 Views
  • 3 replies
  • 0 likes

Solved!! My brothers premium account have been hacked

My brothers account have been hacked and needs to be reset. The hacker has changed email so my brother can't reset the password.

  • Newbie
  • My brothers account have been hacked and needs to be reset. The hacker has changed email so my brother can't reset the password.
  • MattSuda
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 203 Views
  • 1 replies
  • 0 likes

error 408 country seleccion

I have problems to log in my Spotify with error 408 (**bleep**ing country) in iPhone, website, windows and macbook. I have selected the correct country in my profile without fixed the problem.... My internet provider is Spanish and I am in Spain.... ...

  • Casual Listener
  • I have problems to log in my Spotify with error 408 (**bleep**ing country) in iPhone, website, windows and macbook.   I have selected the correct country in my profile without fixed the proble...
  • MattSuda
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • Free
  • 183 Views
  • 1 replies
  • 0 likes

charged for regular price instead of student price

made a spotify in 2014 while the $.99/ month for 3 month deal was happening. I registered as a student which I thought would, at the end of the 3 months, only charge me the student amount amount of $4.99/ month. As of March 4, 2015 Spotify charged my...

  • Newbie
  • made a spotify in 2014 while the $.99/ month for 3 month deal was happening. I registered as a student which I thought would, at the end of the 3 months, only charge me the student amount amount of $...
  • MattSuda
  • Spotify Star
  • 473 Views
  • 1 replies
  • 1 likes
  • Other
    Premium
    Subscription
  • 473 Views
  • 1 replies
  • 1 likes

My country doesn't change when I change it

Hello there, I hope someone can help me. I'm from Mexico, and first I made my premium account on US, but now I'm in Mexico and I'm trying to change my country info to get a way to buy premium spotify with a credit card from Mexico, but I change it, a...

  • Newbie
  • Hello there, I hope someone can help me. I'm from Mexico, and first I made my premium account on US, but now I'm in Mexico and I'm trying to change my country info to get a way to buy premium spotify...
  • MattSuda
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 213 Views
  • 1 replies
  • 0 likes

lost my Playlist and premium account

I've had an account for a while. Always stays logged in. Recently upgraded to premium. Listened earlier today with no issues. A few hours later went to listen to my Playlist and it asked me to log in. Logged in, my Playlist was gone and so was my sub...

  • Visitor
  • I've had an account for a while. Always stays logged in. Recently upgraded to premium. Listened earlier today with no issues. A few hours later went to listen to my Playlist and it asked me to log in...
  • MattSuda
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

I got premium on the wrong account

I accidentally bought premium on my extra account (Amber.claire.hagen), but wanted it on my main account (connected to my facebook), any chance I could get the premium subscription moved to my main account?I'm rather bummed, and spotify is hopeless a...

  • Visitor
  • I accidentally bought premium on my extra account (Amber.claire.hagen), but wanted it on my main account (connected to my facebook), any chance I could get the premium subscription moved to my main a...
  • MattSuda
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 139 Views
  • 1 replies
  • 0 likes