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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • 1286584072
  • Visitor
  • 266382 Views
  • 519 replies
  • 34 likes
  • Account
    Free
  • 266382 Views
  • 519 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13073 Views
  • 6 replies
  • 11 likes
  • Security
  • 13073 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529977 Views
  • 989 replies
  • 113 likes
  • Account
  • 529977 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128214 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128214 Views
  • 74 replies
  • 12 likes

Charged £9.99 for free trial - cannot use email as contact!

I signed up using an email address that rejects emails - use it to limit spam going into my normal address! So I cannot use that as contact so can't use the help form. I tried to get the free premium trial but it said my card number wouldn't let me h...

  • Newbie
  • I signed up using an email address that rejects emails - use it to limit spam going into my normal address! So I cannot use that as contact so can't use the help form.    I tried to get t...
  • MattSuda
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 210 Views
  • 1 replies
  • 0 likes

Moved country and can't use Spotify

Just moved to Japan and can't use Spotify anymore because you can't out of your billed cards county for more than 14 days. I tried changing my accounts country settings but apparently you need a bank card valid in that country, and since I'm only liv...

  • Casual Listener
  • Just moved to Japan and can't use Spotify anymore because you can't out of your billed cards county for more than 14 days. I tried changing my accounts country settings but apparently you need a...
  • MattSuda
  • Spotify Star
  • 300 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 300 Views
  • 3 replies
  • 0 likes

Spotify Premieum Problem

Hi, I set up a spotify account and got the 3 months of spotify premium for 99p. However there was a problem and my phone reset so spotify was deleted as it wasnt on the back up. I don't know the username or password for the account so cannot get back...

  • Newbie
  • Hi, I set up a spotify account and got the 3 months of spotify premium for 99p. However there was a problem and my phone reset so spotify was deleted as it wasnt on the back up. I don't know the user...
  • MattSuda
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 234 Views
  • 1 replies
  • 0 likes

Charged twice

Revived my PayPal receipts yesterday and I have been charged twice for my premium account. Once full price at £9.99 and the second with my student discount added at £4.99 I wish to keep my student discount premium account however if I don't revive a ...

  • Casual Listener
  • Revived my PayPal receipts yesterday and I have been charged twice for my premium account. Once full price at £9.99 and the second with my student discount added at £4.99 I wish to keep my student di...
  • MattSuda
  • Spotify Star
  • 171 Views
  • 2 replies
  • 0 likes
  • Premium
  • 171 Views
  • 2 replies
  • 0 likes

Changing country, want to continue with free?

Last August I registered for spotify in Malaysia and started with the premium trial. At the end of August I had to move to the UK for studying purposes so I got to use the free trial for a few weeks until it ended and continued using spotify for free...

  • Casual Listener
  • Last August I registered for spotify in Malaysia and started with the premium trial. At the end of August I had to move to the UK for studying purposes so I got to use the free trial for a few weeks ...
  • MattSuda
  • Spotify Star
  • 362 Views
  • 5 replies
  • 0 likes
  • 362 Views
  • 5 replies
  • 0 likes

Unauthorized account- no real people working for support??

I got a "thanks for joining premium, your trial's about to be over" email and I've never used Spotify. I went online to Spotify.com. What a nightmare. No real customer service? Seriously? I've never used Spotify, and I've certainly never clicked a "c...

  • Casual Listener
  • I got a "thanks for joining premium, your trial's about to be over" email and I've never used Spotify. I went online to Spotify.com. What a nightmare. No real customer service? Seriously?   I'...
  • UnauthorizedAcc
  • Casual Listener
  • 215 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 215 Views
  • 2 replies
  • 0 likes

Spotify account seems to be hacked

Hi My Spotify account seems to be hijacked. I was able to log in using Facebook but now my password and e-mail has been changed so I cant reset my password. This is a Spotify Premium account. Please help.

  • Casual Listener
  • Hi   My Spotify account seems to be hijacked. I was able to log in using Facebook but now my password and e-mail has been changed so I cant reset my password. This is a Spotify Premium account...
  • Andrews
  • Casual Listener
  • 285 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 285 Views
  • 4 replies
  • 0 likes

Account hacked

Can you log all devices out for me? Someone is useing my account 

  • Casual Listener
  • Can you log all devices out for me? Someone is useing my account  
  • MattSuda
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 170 Views
  • 1 replies
  • 0 likes

User-name

Hi,I am logged in with Facebook on Spotify, and my username are only a few numbers... is there any possibility to change this.Thanks for your participation.

  • Newbie
  • Hi, I am logged in with Facebook on Spotify, and my username are only a few numbers... is there any possibility to change this. Thanks for your participation.
  • MattSuda
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
  • 158 Views
  • 1 replies
  • 0 likes

my playlist wont be offline

The playlist i have wont turn offline even do i I have turned it on!

  • Casual Listener
  • The playlist i have wont turn offline even do i I have turned it on!
  • MattSuda
  • Spotify Star
  • 143 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 143 Views
  • 2 replies
  • 0 likes

College Discount on Premium - Renewall

I forgot to renew my college account and was charged double the price. I was wondering if 1 free month could be added to compensate for the double-priced charge.

  • Newbie
  • I forgot to renew my college account and was charged double the price. I was wondering if 1 free month could be added to compensate for the double-priced charge.
  • MattSuda
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 141 Views
  • 1 replies
  • 0 likes

Cancelled Premium at the end of last year but STILL BEING CHARGED

Hello, I cancelled my Premium subscription on this account at the end of last year but have still been getting charged! I cancelled it because I cancelled my Facebook and wanted an account that was indepedant of Facebook, which is on Premium. How can...

  • Visitor
  • Hello,   I cancelled my Premium subscription on this account at the end of last year but have still been getting charged! I cancelled it because I cancelled my Facebook and wanted an account t...
  • MattSuda
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 158 Views
  • 1 replies
  • 0 likes

Can't change country

Okay so i've just bought a spotify giftcard from norway, but when i try to redeem it it just says "prepaid code is invalid for this country" when i'm in norway HELP please

  • Newbie
  • Okay so i've just bought a spotify giftcard from norway, but when i try to redeem it it just says "prepaid code is invalid for this country" when i'm in norway HELP please 🙂
  • MattSuda
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • Account
  • 128 Views
  • 1 replies
  • 0 likes

Cancel Subscription

I purchased a Spotify subscription for 3 months in December for $1. I forgot to cancel my subscription, so the service extended it for 1 month for $10 until April 11, but now I want to cancel the subscription so I won't forget again. However, I canno...

  • Newbie
  • I purchased a Spotify subscription for 3 months in December for $1. I forgot to cancel my subscription, so the service extended it for 1 month for $10 until  April 11, but now I want to cancel t...
  • MattSuda
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 206 Views
  • 1 replies
  • 0 likes

Can't change Preimium Account to US Student Discount

I have a Spotify premium account but it won't let me apply or change to the student discount, although I have a US card and a .edu. Please Help

  • Newbie
  • I have a Spotify premium account but it won't let me apply or change to the student discount, although I have a US card and a .edu.    Please Help
  • MattSuda
  • Spotify Star
  • 174 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 174 Views
  • 1 replies
  • 1 likes

Tried to activate premium family without an free account before

I just wanted to activate my account for the premium family spotify, after I realized that it didn't wirk, I read that I have to had an free account befor, which I hadnt, so now my account doesn't work. Do you know what I can do now to get it work?

  • Newbie
  • I just wanted to activate my account for the premium family spotify, after I realized that it didn't wirk, I read that I have to had an free account befor, which I hadnt, so now my account doesn't wo...
  • MattSuda
  • Spotify Star
  • 210 Views
  • 2 replies
  • 0 likes
  • Premium
  • 210 Views
  • 2 replies
  • 0 likes

Can not upgrade with Italian phone number

Working in Italy, originally from UK. Trying to upgrade, website is saying Italian phone number is invalid. Any help folks?

  • Newbie
  • Working in Italy, originally from UK. Trying to upgrade, website is saying Italian phone number is invalid. Any help folks?
  • MattSuda
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 206 Views
  • 1 replies
  • 0 likes

Account Details Changed Automatically - Refund?

I just recently switched over to a different bank, so I am moving all of my monthly subscriptions over to my new card. After switching my account details to the new card it took away my student discount and billed me a few days ago for the full price...

  • Newbie
  • I just recently switched over to a different bank, so I am moving all of my monthly subscriptions over to my new card. After switching my account details to the new card it took away my student disco...
  • MattSuda
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 208 Views
  • 1 replies
  • 0 likes

CHARGED ME AFTER I CANCELED MY FREE SUBSCRIPTION

Hi, I did the 30 day free trial and canceled two days before it ended. I answered the question for my reason for canceling and picked "trying to save money". It then said thank you for using it. I checked today and it charged me. I don't use spotify ...

  • Newbie
  • Hi, I did the 30 day free trial and canceled two days before it ended. I answered the question for my reason for canceling and picked "trying to save money". It then said thank you for using it. I ch...
  • MattSuda
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • Premium
  • 205 Views
  • 1 replies
  • 0 likes