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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

82848 Views

29 replies

0 likes

  • 82848 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103692 Views

10 replies

3 likes

Account
Login
  • 103692 Views
  • 10 replies
  • 3 likes

Unidays Student Account

Hi there,I just made an "Unidays Account" like one hour ago, but the 5€ Premium Account doesnt work for me... it always give me a read headline information, that this service does not work for me. But i don't know why. I am verified at "Unidays" unti...

Newbie

Hi there, I just made an "Unidays Account" like one hour ago, but the 5€ Premium Account doesnt work for me... it always give me a read headline information, that this service does not work for me...

MattSuda

Spotify Star

349 Views

1 replies

0 likes

Account
Premium
  • 349 Views
  • 1 replies
  • 0 likes

Updating credit card info

I am trying to update my credit card information and Spotify continually bumps on my postal code saying it is not the correct postal code for my area. It is the same postal code on my account and is in fact correct for my area. Because of this it wil...

Casual Listener

I am trying to update my credit card information and Spotify continually bumps on my postal code saying it is not the correct postal code for my area.  It is the same postal code on my account a...

MattSuda

Spotify Star

533 Views

4 replies

0 likes

  • 533 Views
  • 4 replies
  • 0 likes

Disconnecting Facebook

Hello, I wish to delete my facebook account, but then I am not able to log in to Spotify. I do not wish to delete my Spotify account and start over with playlists, etc. There must be an easy was to remove my Facebook profile and just have a normal lo...

Newbie

Hello, I wish to delete my facebook account, but then I am not able to log in to Spotify.  I do not wish to delete my Spotify account and start over with playlists, etc.  There must be an e...

MattSuda

Spotify Star

464 Views

3 replies

0 likes

Subscription
  • 464 Views
  • 3 replies
  • 0 likes

Can't cancel subscription because I'm linked to facebook

Hey, so I'm canceling my subscription to save money. I get to the last step where it has me enter my password to cancel the subscription, and it says I have the wrong password. I am connected to facebook, so I try that password. No luck. I try reseti...

Newbie

Hey, so I'm canceling my subscription to save money.    I get to the last step where it has me enter my password to cancel the subscription, and it says I have the wrong password. I am co...

MattSuda

Spotify Star

354 Views

2 replies

0 likes

Subscription
  • 354 Views
  • 2 replies
  • 0 likes

Unable to change payment info

My card expired. I'd like to update the info. But the website didn't let me. I clicked 'change' button on the account info page. It showed me this page asking for ZIP code. I inputted the correct ZIP then click 'change' button again. It showed me thi...

Regular

My card expired. I'd like to update the info. But the website didn't let me.   I clicked 'change' button on the account info page. It showed me this page asking for ZIP code.   ...

palowski

Casual Listener

945 Views

8 replies

0 likes

Account
  • 945 Views
  • 8 replies
  • 0 likes

Spotify isnt premium anymore

Can someone please help! I opened my spotify and it won't let me choose a song. My accouny isnt premium anymore!!! It keeps telling me to buy premium. HELP!!!

Newbie

Can someone please help! I opened my spotify and it won't let me choose a song. My accouny isnt premium anymore!!! It keeps telling me to buy premium. HELP!!!

MattSuda

Spotify Star

325 Views

1 replies

0 likes

Premium
  • 325 Views
  • 1 replies
  • 0 likes

Solved!! Facebook sign up

How to delete Facebook and keep premium?

Casual Listener

How to delete Facebook and keep premium?

Ashleighgoodner

Casual Listener

629 Views

2 replies

0 likes

Other
  • 629 Views
  • 2 replies
  • 0 likes

Solved!! Send Message to all Followers

Hello all Spotifyers! I wonder how to send a message to all my followers inbox insted of press share, send to and just send to one and one? Thankfull for your help // Martin

Newbie

Hello all Spotifyers! I wonder how to send a message to all my followers inbox insted of press share, send to and just send to one and one?   Thankfull for your help // Martin

MattSuda

Spotify Star

5700 Views

1 replies

0 likes

Other
  • 5700 Views
  • 1 replies
  • 0 likes

Solved!! can you help? how do i cancel Spotify Premium on android mobile?

Hi,I signed up to Premium(gave card details etc.) and got a free month trial. Later on I realised I provided the wrong email address ( I know, silly me) so I never received the confirmation email.I'm thinking I should cancel the subscription and do i...

Casual Listener

Hi, I signed up to Premium(gave card details etc.) and got a free month trial. Later on I realised I provided the wrong email address ( I know, silly me) so I never received the confirmation email. ...

MattSuda

Spotify Star

13549 Views

1 replies

0 likes

Subscription
  • 13549 Views
  • 1 replies
  • 0 likes

Solved!! Cannot log in on either laptop or mobile

I accidentally clicked "disconnect with Facebook" on my Spotify app on my laptop.Logging back in to change the option:Error 404 comes up on my phone when I try to do the regular log in through FacebookI try to log in over explorer again through Faceb...

Newbie

I accidentally clicked "disconnect with Facebook" on my Spotify app on my laptop. Logging back in to change the option: Error 404 comes up on my phone when I try to do the regular log in throug...

MattSuda

Spotify Star

484 Views

1 replies

0 likes

Account
Premium
  • 484 Views
  • 1 replies
  • 0 likes

Top Lists for me gone

Hey so I quit spotify last night and redownloaded it and I found that the Top List for me feature is gone. I could find the Top Lists for the United State and my network and such under the browse tab under charts, but I can't seem to find the Top Lis...

Newbie

Hey so I quit spotify last night and redownloaded it and I found that the Top List for me feature is gone. I could find the Top Lists for the United State and my network and such under the browse tab...

MattSuda

Spotify Star

857 Views

1 replies

0 likes

Account
  • 857 Views
  • 1 replies
  • 0 likes

paid for premium but says I don't have premium

Please help. I have paid for premium but when I try to turn off shuffle it says I need to have premium. I really need to turn off shuffle and get what I paid for. I restarted phone. That didn't help. Please help...thank you!

Casual Listener

Please help. I have paid for premium but when I try to turn off shuffle it says I need to have premium. I really need to turn off shuffle and get what I paid for. I restarted phone. That didn't help....

MattSuda

Spotify Star

359 Views

1 replies

0 likes

Premium
  • 359 Views
  • 1 replies
  • 0 likes

I'm running out of options

Almost a month ago, I checked my credit card statement (my wife usually does that for me) then I found I was being charged twice. As soon as i found out, I cut my subscription. I got in touch with our local telecom group (Globe) to continue my subscr...

Casual Listener

Almost a month ago, I checked my credit card statement (my wife usually does that for me) then I found I was being charged twice. As soon as i found out, I cut my subscription. I got in touch with ou...

MattSuda

Spotify Star

370 Views

1 replies

0 likes

Account
Premium
  • 370 Views
  • 1 replies
  • 0 likes

tried everything and still nothing !

Got the free month , and I can't use the features. I've tried logging in and out , and uninstalling ain't it does not work. Help please

Newbie

Got the free month , and I can't use the features. I've tried logging in and out , and uninstalling ain't it does not work. Help please

MattSuda

Spotify Star

262 Views

1 replies

0 likes

Premium
  • 262 Views
  • 1 replies
  • 0 likes

(Canada) zip code failure.

Can anybody from this page please give me and answer to why my zip code keeps failing?? All I want to do is give you people money and I can't even do that? Isn't there anyway to bypass it or maybe tell me a zip code that works. If someone could get b...

Newbie

Can anybody from this page please give me and answer to why my zip code keeps failing?? All I want to do is give you people money and I can't even do that? Isn't there anyway to bypass it or maybe te...

MattSuda

Spotify Star

290 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 290 Views
  • 1 replies
  • 0 likes

Solved!! Stuck on Premium.

Hello,After Spotify was unable to withdraw funds for my subscription due to a lack of cash, my premium account "stalled" on 03-07-2015.I recently purchased a new plan that includes 12 months of free Spotify Premium.When I try to connect the service t...

Newbie

Hello, After Spotify was unable to withdraw funds for my subscription due to a lack of cash, my premium account "stalled" on 03-07-2015. I recently purchased a new plan that includes 12 months of f...

MattSuda

Spotify Star

1014 Views

1 replies

0 likes

Account
Premium
Subscription
  • 1014 Views
  • 1 replies
  • 0 likes

Solved!! My profile is not updating since I became a Premium User

Hey Everybody!Can somebody help me? Since I became a premium user my profile (recently played artist) is not updating. I tried everything and still that thing is not update...

Newbie

Hey Everybody! Can somebody help me?   Since I became a premium user my profile (recently played artist) is not updating. I tried everything and still that thing is not update...

MattSuda

Spotify Star

378 Views

1 replies

0 likes

Premium
  • 378 Views
  • 1 replies
  • 0 likes

Precio Premium

Hola, llevo ya unos meses siendo Premium.Tuve un problema la semana pasada de que perdí mi tarjeta de crédito, y tuve que anularla. Hasta hoy no me dieron la nueva tarjeta. Justo coincidió con que el cargo de spotify Premium no pudo ser abonado porqu...

Casual Listener

Hola, llevo ya unos meses siendo Premium. Tuve un problema la semana pasada de que perdí mi tarjeta de crédito, y tuve que anularla. Hasta hoy no me dieron la nueva tarjeta. Justo coincidió con que ...

MattSuda

Spotify Star

421 Views

1 replies

0 likes

Account
Free
Other
Premium
Subscription
  • 421 Views
  • 1 replies
  • 0 likes

Account unsyncing help

Hello All, I hope someone can help with this as its driving me mad, I have a spotify account in which was created through my facebook login, this i have been using for a long time. My band have just created a spotify profile in which we have associat...

Newbie

Hello All,    I hope someone can help with this as its driving me mad,   I have a spotify account in which was created through my facebook login, this i have been using for a long ...

MattSuda

Spotify Star

246 Views

1 replies

0 likes

Account
Login
  • 246 Views
  • 1 replies
  • 0 likes

Connectivity with Facebook

Hello guys, I've got some trouble connecting my Spotify Account with my Facebook Account. I can't share my playlist on Facebook. By the way, i've tryed every way to connect my account to my facebook. Could the support just reset it ? Maybe my Faceboo...

Newbie

Hello guys,    I've got some trouble connecting my Spotify Account with my Facebook Account.  I can't share my playlist on Facebook.  By the way, i've tryed every way to con...

MattSuda

Spotify Star

215 Views

1 replies

0 likes

Account
Login
Subscription
  • 215 Views
  • 1 replies
  • 0 likes