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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 175771 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 175771 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 11580 Views
  • 6 replies
  • 11 likes
  • Security
  • 11580 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517125 Views
  • 986 replies
  • 113 likes
  • Account
  • 517125 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126269 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126269 Views
  • 74 replies
  • 12 likes

More than 3 devices synced? I just cleared them from the link and im still getting the error...

So i've just recently cleared my 3 devices synced and tried to sync my galaxy s5, im still getting the error. Even after uninstalling the app and reinstalling. Any help on this? I've tried this link below already. https://www.spotify.com/us/account/o...

  • Casual Listener
  • So i've just recently cleared my 3 devices synced and tried to sync my galaxy s5, im still getting the error. Even after uninstalling the app and reinstalling. Any help on this?   I've tried t...
  • Levi0522
  • Casual Listener
  • 275 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 275 Views
  • 3 replies
  • 0 likes

How can I get myminey back?

Hello,I cancelled my subscription a fewdays ago but seems like nothing happened because you've charged me 9,99€ and I have had to cancel today again.How can I get my money back?Thanks,Jessica.

  • Newbie
  • Hello, I cancelled my subscription a fewdays ago but seems like nothing happened because you've charged me 9,99€ and I have had to cancel today again. How can I get my money back? Thanks, Jes...
  • atom1989
  • Community Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 296 Views
  • 1 replies
  • 0 likes

Deleting my account

I have two spotify accounts and I want to delete my old account as my new account won't connect to my Facebook as my old spotify account is automatically connected.

  • Newbie
  • I have two spotify accounts and I want to delete my old account as my new account won't connect to my Facebook as my old spotify account is automatically connected.
  • atom1989
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Spotify thinks i'm in another country

I've been using spotify for about a year now, but this past semester I was studying abroad in Uruguay so I wasn't able to use spotify while I was in Uruguay. Now I'm back in the United States but it won't let me play music because it says "This track...

  • Casual Listener
  • I've been using spotify for about a year now, but this past semester I was studying abroad in Uruguay so I wasn't able to use spotify while I was in Uruguay. Now I'm back in the United States but i...
  • jojostamand
  • Newbie
  • 1428 Views
  • 4 replies
  • 0 likes
  • 1428 Views
  • 4 replies
  • 0 likes

Trouble with using my account on the Playstation 4

So I was trying to google a solution for an easy way to use my Facebook/Spotify account for PS4 and couldn't manage to do it because I have an issue. I registered my account with an E-Mail address I have no idea what the password is - so I went on Fa...

  • Newbie
  • So I was trying to google a solution for an easy way to use my Facebook/Spotify account for PS4 and couldn't manage to do it because I have an issue. I registered my account with an E-Mail address I ...
  • MichaelW
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • Login
  • 282 Views
  • 1 replies
  • 0 likes

can't loggin or change my password. error 410

can't loggin or change my password, you spotify don't send me the password reset mail. so im stuck... it's on this username: stickan1 error: 410

  • Visitor
  • can't loggin or change my password, you spotify don't send me the password reset mail. so im stuck... it's on this username: stickan1  error: 410
  • cptluvlace
  • Casual Listener
  • 507 Views
  • 6 replies
  • 0 likes
  • 507 Views
  • 6 replies
  • 0 likes

Premium Problem

Guten Tag, ich hatte immer Spotify Premium. Nun war mein Abo erhältlich Warum immer am 29. März beendet. Wenn ich nun auf aktualisieren klicke kommt ein roter Balken mit Einer 1 drin. Ich kann nicht updaten. Ich kann nirgendwo erhältlich Aber meine B...

  • Casual Listener
  • Guten Tag,   ich hatte immer Spotify Premium. Nun war mein Abo erhältlich Warum immer am 29. März beendet. Wenn ich nun auf aktualisieren klicke kommt ein roter Balken mit Einer 1 drin. Ich ka...
  • David2204
  • Casual Listener
  • 262 Views
  • 2 replies
  • 0 likes
  • Account
  • 262 Views
  • 2 replies
  • 0 likes

BEING CHARGED FOR THE PREMIUM FEATURE

I took the great offer of $.99 for 3 months but I saw in my account that I was charged $10 for the premium subscription. I was told that if I cancelled my subscription by March 31st I would not be charged S10. It seems a lot of people are having the ...

  • Regular
  • I took the great offer of $.99 for 3 months but I saw in my account that I was charged $10 for the premium subscription.   I was told that if I cancelled my subscription by March 31st I would...
  • James
  • Spotify
  • 926 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Unlimited
  • 926 Views
  • 1 replies
  • 0 likes

Password Reset issues

I'm trying to log in to my Spotify, it has been a few years so I was a little shaky on the details. I attempted to make a new account with my currently in use E-mail address, but it says that E-mail is already in use. So, I tried to get a password Re...

  • Newbie
  • I'm trying to log in to my Spotify, it has been a few years so I was a little shaky on the details.  I attempted to make a new account with my currently in use E-mail address, but it says that E...
  • 140 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 140 Views
  • 0 replies
  • 0 likes

Solved!! Unsubscribe premium

Hello, I need some help. I would like to unsubscribe from my premium account. But, when I get to the "Manage subscription" section, I can't unsubscribe, there's no button under the "Subscription" title. It's written : "Your Spotify Premium subscripti...

  • Casual Listener
  • Hello,   I need some help. I would like to unsubscribe from my premium account. But, when I get to the "Manage subscription" section, I can't unsubscribe, there's no button under the "Subscr...
  • Shennong
  • Casual Listener
  • 1148 Views
  • 7 replies
  • 0 likes
  • Account
  • 1148 Views
  • 7 replies
  • 0 likes

Can't add more songs to the offline mode

Hey!I'm using spotify in my iPod Touch and I was adding music to listen to in the offline mode but it just stopped syncrhonizing. I already check and the limit of songs in the offline mode which is like 3300 and I just have 1600 until now. Do you kno...

  • Casual Listener
  • Hey! I'm using spotify in my iPod Touch and I was adding music to listen to in the offline mode but it just stopped syncrhonizing. I already check and the limit of songs in the offline mode which is...
  • vsancheza11
  • Casual Listener
  • 289 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
  • 289 Views
  • 2 replies
  • 0 likes

use spotify in china with german spotify account?

Is it possible, to use spotify in china with a german spotify account? does the great firewall block this?

  • Casual Listener
  • Is it possible, to use spotify in china with a german spotify account? does the great firewall block this?
  • pascal2002
  • Casual Listener
  • 4655 Views
  • 11 replies
  • 0 likes
  • 4655 Views
  • 11 replies
  • 0 likes

Monthly paymets

I get paid on the 4th of each month. Please remove the fee on the 5th and there will be no problem. I did not realize that I had not paid for the first 6 months. I was under the impression thatI had paid for 6 months. How much is your monthly rate! S...

  • Newbie
  • I get paid on the 4th of each month.  Please remove the fee on the 5th and there will be no problem.   I did not realize that I had not paid for the first 6 months.  I was under t...
  • 156 Views
  • 0 replies
  • 0 likes
  • Account
  • 156 Views
  • 0 replies
  • 0 likes

TERRIBLE SEARCH OPTIONS

Spotify, I've been an evangelist for your product. I love it, and I've told all of my friends to sign up, but it really pains me to say that your search feature is **bleep**ing hurrendous, and it hasn't gotten any better. I search "kanyewest" and you...

  • Newbie
  • Spotify,   I've been an evangelist for your product.  I love it, and I've told all of my friends to sign up, but it really pains me to say that your search feature is **bleep**ing hurrend...
  • nedgoldsmith
  • Newbie
  • 391 Views
  • 2 replies
  • 0 likes
  • 391 Views
  • 2 replies
  • 0 likes

Can't add friends

I just downloaded the spotify app from the chromestore onto my chromebook, and created an account. I went to the bottom and clicked follow and when i went to search for a user to follow it says "There are no more friends to show at this time". It kee...

  • Casual Listener
  • I just downloaded the spotify app from the chromestore onto my chromebook, and created an account. I went to the bottom and clicked follow and when i went to search for a user to follow it says "Ther...
  • Rumbajack
  • Newbie
  • 8443 Views
  • 3 replies
  • 0 likes
  • Account
  • 8443 Views
  • 3 replies
  • 0 likes

Premium

I want to update my account to premium but every time I click 'subscribe' it just refreshes the screen.

  • Newbie
  • I want to update my account to premium but every time I click 'subscribe' it just refreshes the screen.
  • 177 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 177 Views
  • 0 replies
  • 0 likes

Not receiving songs in my inbox

For the past month I haven't been receiving all of the songs sent to my inbox. I'll get them from most people, except one. The weird thing is that I'm able to send him songs without any issues. I checked to see if I may have accidentally blocked him ...

  • Newbie
  • For the past month I haven't been receiving all of the songs sent to my inbox. I'll get them from most people, except one. The weird thing is that  I'm able to send him songs without any issues....
  • 264 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 264 Views
  • 0 replies
  • 0 likes

Connecting to Spotify through Facebook

I have a unique problem connecting facebook using an old email I can no longer log into through outlook. Forgot my outlook password, forgot my security questions, forgot which phone number I had set for the account so I am basically blocked from usin...

  • Newbie
  • I have a unique problem connecting facebook using an old email I can no longer log into through outlook. Forgot my outlook password, forgot my security questions, forgot which phone nu...
  • 169 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 169 Views
  • 0 replies
  • 0 likes

I have spotify free, but i'm still paying for premium??

Hello, I hope I can get some help through this post... This is the story!Some time ago, more then a year... (probably over 2 years...)I wanted to become premium member! I upgraded my account and everything went fine! Suddenly I think with the upgrade...

  • Casual Listener
  • Hello,  I hope I can get some help through this post...   This is the story! Some time ago, more then a year... (probably over 2 years...) I wanted to become premium member!  I u...
  • Jordi
  • Community Legend
  • 469 Views
  • 3 replies
  • 0 likes
  • Free
    Premium
  • 469 Views
  • 3 replies
  • 0 likes