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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84955 Views

9 replies

2 likes

Account
Login
  • 84955 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

662198 Views

13 replies

4 likes

Account
  • 662198 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

744351 Views

18 replies

29 likes

  • 744351 Views
  • 18 replies
  • 29 likes

Solved!! Problem to login without facebook!

Hey I just leaved this **bleep**ty Facebook and now I cannot longer login to my spotify account because I registered myself via Facebook the other day. (Worse decision ever) The big problem is that I subscribed premium and I think I have to pay for t...

Casual Listener

Hey I just leaved this **bleep**ty Facebook and now I cannot longer login to my spotify account because I registered myself via Facebook the other day. (Worse decision ever) The big problem is that I...

Winterwebcare

Casual Listener

552 Views

2 replies

0 likes

  • 552 Views
  • 2 replies
  • 0 likes

new user just subscribed not getting free month

Hi, i am a new user just subscribed using a 3 month gift card. When i joined up it said i got 1 month free but i subscription expires on 30/4/15 and does not include the 1st month free. any help please ?

Newbie

Hi, i am a new user just subscribed using a 3 month gift card. When i joined up it said i got 1 month free but i subscription expires on 30/4/15 and does not include the 1st month free. any help plea...

MichaelW

Community Legend

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

unsubscribing

I cancelled my subscription with you before Christmas and yet you're STILL trying to take money out if my account!!!

Visitor

I cancelled my subscription with you before Christmas and yet you're STILL trying to take money out if my account!!!

MattSuda

Spotify Star

172 Views

1 replies

0 likes

  • 172 Views
  • 1 replies
  • 0 likes

Solved!! Being Ignored:(

I have used the contact form twice in the last 7 days to ask for help logging into my account and nobody has bothered to respond. Sometimes I get a message saying my username (patchpost) is invalid sometimes it's wrong username or password .. i've tr...

Regular

I have used the contact form twice in the last 7 days to ask for help logging into my account and nobody has bothered to respond.   Sometimes I get a message saying my username (patchpost) i...

MattSuda

Spotify Star

788 Views

10 replies

0 likes

Login
  • 788 Views
  • 10 replies
  • 0 likes

Solved!! Cannot add a payment method as all my cards and Paypal accounts are from a different country

My cards and Paypal are from a country where spotify is not yet available. all my cards work fine around (most of) The U.S., but spotify will not let me add a card or paypal because it needs to be from an American bank I believe. Is there any way I c...

Newbie

My cards and Paypal are from a country where spotify is not yet available. all my cards work fine around (most of) The U.S., but spotify will not let me add a card or paypal becau...

MattSuda

Spotify Star

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

problems authorizing faceoook in order to cancel a premium subscription

I'm attempting to cancel my premium subscription on my account, but in order to do so I have to authorize it via facebook. How do I go about doing this?

Newbie

I'm attempting to cancel my premium subscription on my account, but in order to do so I have to authorize it via facebook. How do I go about doing this?

MattSuda

Spotify Star

254 Views

1 replies

0 likes

Account
  • 254 Views
  • 1 replies
  • 0 likes

Profile Problem: Following number count is inaccurate.

This isn't a pressing problem, but my account shows the number of people I'm following at 31 when it's actually just 18.

Newbie

This isn't a pressing problem, but my account shows the number of people I'm following at 31 when it's actually just 18.

MichaelW

Community Legend

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Upgrading premium to family premium

I currently pay for the premium account, but would like to change my regular premium service to include my fiance. I cannot find a way to do so on the website, and the family upgrade plan option I get I assume is a whole new plan, no replacing my exi...

Newbie

I currently pay for the premium account, but would like to change my regular premium service to include my fiance. I cannot find a way to do so on the website, and the family upgrade plan option I ge...

MattSuda

Spotify Star

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

Family Plan Code

Hey! So I just created a family plan with 3 other members. Everything went good, I sent them an invite and they recieved it. Once they clicked on the link, where it leads you to a new page, you have to fill in a code. The code automatiacally appears ...

Newbie

Hey! So I just created a family plan with 3 other members. Everything went good, I sent them an invite and they recieved it. Once they clicked on the link, where it leads you to a new page, you have ...

MattSuda

Spotify Star

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes

Facebook Connect

I had a facebook and spotify account that were attached but deleted my facebook for awhile. I made a new Spotify account under an email. I ended up setting up a new facebook account with the same email as originally and also as attached to second Spo...

Newbie

I had a facebook and spotify account that were attached but deleted my facebook for awhile. I made a new Spotify account under an email. I ended up setting up a new facebook account with the same ema...

MattSuda

Spotify Star

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Accidentally Deleted Account. Help!

Hello! Today I was trying to figure out how to stop posting songs that I've listened to on my Facebook. I revoked Spotify from facebook and tried to completely remove it that way. I think I really screwed it up as it looks like I've created a brand n...

Newbie

Hello! Today I was trying to figure out how to stop posting songs that I've listened to on my Facebook. I revoked Spotify from facebook and tried to completely remove it that way. I think I really sc...

MattSuda

Spotify Star

1020 Views

1 replies

0 likes

  • 1020 Views
  • 1 replies
  • 0 likes

Solved!! Premium cost.

I just read that someone has been paying 9.90 for spirit premium for the past however many years. Also on the website it says 9.99 a month. Why have they been charging me 12.99 every month. Should I ask for a refund? I feel ripped off. Especially bec...

Casual Listener

I just read that someone has been paying 9.90 for spirit premium for the past however many years. Also on the website it says 9.99 a month. Why have they been charging me 12.99 every month. Should I ...

MattSuda

Spotify Star

823 Views

4 replies

0 likes

  • 823 Views
  • 4 replies
  • 0 likes

Deleting facebook

I want to delete my Facebook-account! But I just ordered spotify premium until April 23rd or so! The three months for .99€... I need to know if I can transfer my premium to a new spotify-account so I can delete the fb account!

Newbie

I want to delete my Facebook-account! But I just ordered spotify premium until April 23rd or so! The three months for .99€... I need to know if I can transfer my premium to a new spotify-account so I...

MattSuda

Spotify Star

286 Views

2 replies

0 likes

  • 286 Views
  • 2 replies
  • 0 likes

Two months free when paying for one month

About a month ago, there was a campaign that I would get two months premium for free if I payed for one month. And so I did. Now already, it says that my premium account is about to expire. What do I need to do to get my two months for free?

Newbie

About a month ago, there was a campaign that I would get two months premium for free if I payed for one month. And so I did. Now already, it says that my premium account is about to expire. What do I...

MattSuda

Spotify Star

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

renovar

Hola,me han dado de baja de spotify y mesalen anuncios ahora.tuve que anular la tarjeta de credito porque me robaron la cartera,y al cobrar no han podido cobrarme.Pagaba 5 euros al mes y queria recuperar esa cuota.Gracias

Regular

Hola,me han dado de baja de spotify y mesalen anuncios ahora.tuve que anular la tarjeta de credito porque  me robaron la cartera,y al cobrar no han podido cobrarme.Pagaba  5 euros al mes y ...

MattSuda

Spotify Star

343 Views

2 replies

0 likes

  • 343 Views
  • 2 replies
  • 0 likes

plz help :(

whenever I go to my account to see the subscription settings of the same problem on page saying: oh no, something went very wrong! try again later "and a long time I'm trying to get to cancel my subscription and I can never, someone knows how to do W...

Newbie

whenever I go to my account to see the subscription settings of the same problem on page saying: oh no, something went very wrong! try again later "and a long time I'm trying to get to cancel my subs...

kbrooksc

Community Legend

266 Views

1 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 266 Views
  • 1 replies
  • 0 likes

Family Subscription

Since begining of january that I've been trying to activate my family invite my brother send me but once doing it, it say to contact customer service. I completed and send several contact froms but no reply from SPOTIFY support thats terrible. Also m...

Newbie

Since begining of january that I've been trying to activate my family invite my brother send me but once doing it, it say to contact customer service. I completed and send several contact froms but n...

Pricilla

Spotify

318 Views

3 replies

0 likes

Subscription
  • 318 Views
  • 3 replies
  • 0 likes

Discount Family Subscriptions!

I have been trying to add a family subscription since dec 15th. It won't take it. Says problem with payment. But no problem with payment. Any suggestions have a premium acct just need to add one one person

Casual Listener

I have been trying to add a family subscription since dec 15th. It won't take it. Says problem with payment. But no problem with payment. Any suggestions have a premium acct just need to add one one ...

kbrooksc

Community Legend

306 Views

2 replies

0 likes

  • 306 Views
  • 2 replies
  • 0 likes

Solved!! spotify family

I am considering upgrading to spotify family for my kids, it is looking for my payment details all over again, hesitant that I am going to get charged twice, anyone enlighten me why I cannot just add to what I already have?

Newbie

I am considering upgrading to spotify family for my kids, it is looking for my payment details all over again, hesitant that I am going to get charged twice, anyone enlighten me why I cannot just add...

MattSuda

Spotify Star

416 Views

1 replies

0 likes

Subscription
  • 416 Views
  • 1 replies
  • 0 likes

Solved!! Email address

Please please please can I have an email address to contact someone about a subject NOT covered by FAQ,community area or technical support

Newbie

Please please please can I have an email address to contact someone about a subject NOT covered by FAQ,community area or technical support

MattSuda

Spotify Star

470 Views

1 replies

0 likes

Other
  • 470 Views
  • 1 replies
  • 0 likes