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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

82793 Views

29 replies

0 likes

  • 82793 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103498 Views

10 replies

3 likes

Account
Login
  • 103498 Views
  • 10 replies
  • 3 likes

Solved!! can't connect to Facebook

Hi, I've been on a new account for a week now and I'd like to connect my Spotify-account to my Facebook-profile. When I open up "connect with facebook", a white popup opens in Spotify displaying nothing. In my browser, after logging in and giving Spo...

Casual Listener

Hi,   I've been on a new account for a week now and I'd like to connect my Spotify-account to my Facebook-profile.   When I open up "connect with facebook", a white popup opens in S...

AriiMarsh

Casual Listener

2266 Views

12 replies

0 likes

  • 2266 Views
  • 12 replies
  • 0 likes

Solved!! How exactly am I gonna be charged when paid with PayPal

Hello, I paid my first subscription somewhere around Christmas, when you offered 3 months for free. I really like it so I would like to continue paying. But I have one question, in my account it says: Your Spotify Premium subscription will be automat...

Casual Listener

Hello, I paid my first subscription somewhere around Christmas, when you offered 3 months for free. I really like it so I would like to continue paying. But I have one question, in my account it sa...

Denco

Casual Listener

500 Views

2 replies

0 likes

Premium
Subscription
  • 500 Views
  • 2 replies
  • 0 likes

Signed up for student premium but still have free account

I just signed up for student premium, my card has been charged, and I still do not have access to the premium services, and it shows no credit card on my account. It keeps asking me to upgrade. I've signed out and signed back in, but I'm getting the ...

Casual Listener

I just signed up for student premium, my card has been charged, and I still do not have access to the premium services, and it shows no credit card on my account. It keeps asking me to upgrade. I've ...

mybasicbeanie

Casual Listener

356 Views

2 replies

0 likes

Account
Premium
  • 356 Views
  • 2 replies
  • 0 likes

Change from a facebook account to another?

Hello guys!! I have an old facebook account to my spotify, but now I like to change to my new so i can share music etc. Tried for about an hour but I dont find it. can someone please help me?

Newbie

Hello guys!!   I have an old facebook account to my spotify, but now I like to change to my new so i can share music etc. Tried for about an hour but I dont find it. can someone please help me?

Amarro

Community Legend

286 Views

1 replies

0 likes

Account
  • 286 Views
  • 1 replies
  • 0 likes

Facebook Business Manager upgrade = NO SPOTIFY!!!!

We were recently 'made' to change our facebook login to a different email address, and had to start using Business Manager on facebook (don't even get me started on that!!!)...............the fallout of this is that we are unable to use our premium s...

Newbie

We were recently 'made' to change our facebook login to a different email address, and had to start using Business Manager on facebook (don't even get me started on that!!!)...............the fallout...

Kyzer

Regular

2020 Views

20 replies

0 likes

  • 2020 Views
  • 20 replies
  • 0 likes

3 days still no solution

Seriously its been 3 days since i reported this problem and i still have no solution. I have contacted the support through email and twitter yet i still recieve no solution to my problem When i try to purchase spotify premium it tells me that my zip ...

Regular

Seriously its been 3 days since i reported this problem and i still have no solution. I have contacted the support through email and twitter yet i still recieve no solution to my problem   W...

user-removed

Not applicable

1102 Views

8 replies

0 likes

Account
Premium
Subscription
  • 1102 Views
  • 8 replies
  • 0 likes

Wechsel von Premium zu Telekom-Special

Hallo, ich habe mein Premium im Februar zum 2.3. abbestellt, weil ich zum 2.3. zur Telekom mit einer Spotify-Streaming-Option wechseln wollte. Laut meinem Konto steht, dass mein Abo zum 2.3. abläuft (präsens). Innerhalb von Spotify steht "Spotify Pre...

Newbie

Hallo,   ich habe mein Premium im Februar zum 2.3. abbestellt, weil ich zum 2.3. zur Telekom mit einer Spotify-Streaming-Option wechseln wollte.   Laut meinem Konto steht, dass mein...

MattSuda

Spotify Star

421 Views

1 replies

0 likes

Account
Free
Premium
  • 421 Views
  • 1 replies
  • 0 likes

Connected applications management

Hello, I have a question - is there a way to manage the applications connected to my account? I mean the ones like spotify year in music, spotizr, etc. The applications asked for acess (stating what they need to access) but I can't find a list of tho...

Music Fan

Hello, I have a question - is there a way to manage the applications connected to my account? I mean the ones like spotify year in music, spotizr, etc. The applications asked for acess (stating what ...

MattSuda

Spotify Star

1439 Views

1 replies

2 likes

Account
Security
  • 1439 Views
  • 1 replies
  • 2 likes

What does this e mail from spotify mean?

It says:Hello fozcam,You have 1 new subscriptions & activity updates in the Spotify Community.The Spotify Community sent this messageTo control which emails we send you, manage your subscription & notification settings orunsubscribe.

Regular

It says: Hello fozcam, You have 1 new subscriptions & activity updates in the Spotify Community. The Spotify Community sent this message To control which emails we send you,&n...

MattSuda

Spotify Star

1387 Views

1 replies

0 likes

Other
  • 1387 Views
  • 1 replies
  • 0 likes

Jumping to current track

Hey there. Yesterday I installed the new spotify update. In the older versions it was possible to jump to the current track on your playlist by just clicking the album cover in the lower left corner. Is this still possible or has this feature just be...

Regular

Hey there.   Yesterday I installed the new spotify update. In the older versions it was possible to jump to the current track on your playlist by just clicking the album cover in the lower l...

NZee

Regular

515 Views

2 replies

0 likes

Premium
  • 515 Views
  • 2 replies
  • 0 likes

Student Discount Not Working

I have spotify premium, and when I try to get the student discount it keeps redirecting me to my account overview page! I've tried using different browsers and even my phone to do it but it always takes me back to the account overview page

Newbie

I have spotify premium, and when I try to get the student discount it keeps redirecting me to my account overview page! I've tried using different browsers and even my phone to do it but it always ta...

MattSuda

Spotify Star

559 Views

5 replies

0 likes

Account
  • 559 Views
  • 5 replies
  • 0 likes

Solved!! Latest Version Breaks Last.fm

So this morning I restarted Spotify as it asked, and my Last.fm plugin disappeared entirely. What gives?

Newbie

So this morning I restarted Spotify as it asked, and my Last.fm plugin disappeared entirely.  What gives?

MattSuda

Spotify Star

446 Views

1 replies

0 likes

Other
  • 446 Views
  • 1 replies
  • 0 likes

Login Failed: It looks like you already have a Spotify account with the email. Please login below

There is something wrong with my account that I cannot log in into my account via any device since yesterday. When I log in on Spotify software in window 7 with the "Log in with Facebook" button, I get "Spotify desktop client communication failed." W...

Casual Listener

There is something wrong with my account that I cannot log in into my account via any device since yesterday.  When I log in on Spotify software in window 7 with the "Log in with Facebook" b...

MattSuda

Spotify Star

430 Views

1 replies

0 likes

Account
Login
Premium
  • 430 Views
  • 1 replies
  • 0 likes

i´ve lost all my songs!

well, i had a playlist with almost 500 songs and i deleted them all, how can i get them back?? please heellp

Casual Listener

well, i had a playlist with almost 500 songs and i deleted them all, how can i get them back??  please heellp

MattSuda

Spotify Star

453 Views

1 replies

0 likes

Other
  • 453 Views
  • 1 replies
  • 0 likes

I´ve lost all my songs please help

well, i had a playlist with almost 500 songs and i deleted them all, how can i get them back??

Casual Listener

well, i had a playlist with almost 500 songs and i deleted them all, how can i get them back?? 

MattSuda

Spotify Star

325 Views

1 replies

0 likes

Other
  • 325 Views
  • 1 replies
  • 0 likes

Can't access Spottify Premium

The credit card form won't let me enter my postal code fully (we're Canadians here!). The field doesn't accept spaces, and the form validation complains about the postal code beeing incorrect. Do you want to make money or not? Good luck!

Newbie

The credit card form won't let me enter my postal code fully (we're Canadians here!). The field doesn't accept spaces, and the form validation complains about the postal code beeing incorrect. &nbs...

MattSuda

Spotify Star

435 Views

1 replies

0 likes

Account
Premium
  • 435 Views
  • 1 replies
  • 0 likes

need help *URGENT*

Hi, im really concerned as to why it is that im being charged 20 bucks for every month on my spotify premium account. Please get back to me as soon as possible.

Newbie

Hi, im really concerned as to why it is that im being charged 20 bucks for every month on my spotify premium account. Please get back to me as soon as possible.

MattSuda

Spotify Star

260 Views

1 replies

0 likes

Account
Other
Premium
Security
Subscription
  • 260 Views
  • 1 replies
  • 0 likes

Subscription refund and switch to student discount

I was charged $9.99 today for my subscription (after recently participating in the free 3 month trial), and I was wondering if I could have the student discount applied to my account and refunded for 50% of the charge, seeing as how I am a student.

Newbie

I was charged $9.99 today for my subscription (after recently participating in the free 3 month trial), and I was wondering if I could have the student discount applied to my account and refunde...

MattSuda

Spotify Star

2291 Views

1 replies

0 likes

Subscription
  • 2291 Views
  • 1 replies
  • 0 likes

cancelled subscription, got charged anyways

I cancelled my subscription before the expiration of my 3 months for $.99 but I was charged $10 anyways. Im just trying to get refunded.

Newbie

I cancelled my subscription before the expiration of my 3 months for $.99 but I was charged $10 anyways. Im just trying to get refunded.

MattSuda

Spotify Star

247 Views

1 replies

0 likes

Subscription
  • 247 Views
  • 1 replies
  • 0 likes

changing email

I have spent at least 1hr trying to change my email to keep getting notifications from Spotify. It is connect to my FB account and I have changed that email but I am still getting emails at my old email address.

Newbie

I have spent at least 1hr trying to change my email to keep getting notifications from Spotify. It is connect to my FB account and I have changed that email but I am still getting emails at my old em...

MattSuda

Spotify Star

286 Views

1 replies

0 likes

Account
  • 286 Views
  • 1 replies
  • 0 likes