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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81673 Views

9 replies

2 likes

Account
Login
  • 81673 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657042 Views

13 replies

4 likes

Account
  • 657042 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738187 Views

18 replies

29 likes

  • 738187 Views
  • 18 replies
  • 29 likes

Facebook Connect

I had a facebook and spotify account that were attached but deleted my facebook for awhile. I made a new Spotify account under an email. I ended up setting up a new facebook account with the same email as originally and also as attached to second Spo...

Newbie

I had a facebook and spotify account that were attached but deleted my facebook for awhile. I made a new Spotify account under an email. I ended up setting up a new facebook account with the same ema...

MattSuda

Spotify Star

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes

Accidentally Deleted Account. Help!

Hello! Today I was trying to figure out how to stop posting songs that I've listened to on my Facebook. I revoked Spotify from facebook and tried to completely remove it that way. I think I really screwed it up as it looks like I've created a brand n...

Newbie

Hello! Today I was trying to figure out how to stop posting songs that I've listened to on my Facebook. I revoked Spotify from facebook and tried to completely remove it that way. I think I really sc...

MattSuda

Spotify Star

1016 Views

1 replies

0 likes

  • 1016 Views
  • 1 replies
  • 0 likes

Solved!! Premium cost.

I just read that someone has been paying 9.90 for spirit premium for the past however many years. Also on the website it says 9.99 a month. Why have they been charging me 12.99 every month. Should I ask for a refund? I feel ripped off. Especially bec...

Casual Listener

I just read that someone has been paying 9.90 for spirit premium for the past however many years. Also on the website it says 9.99 a month. Why have they been charging me 12.99 every month. Should I ...

MattSuda

Spotify Star

817 Views

4 replies

0 likes

  • 817 Views
  • 4 replies
  • 0 likes

Deleting facebook

I want to delete my Facebook-account! But I just ordered spotify premium until April 23rd or so! The three months for .99€... I need to know if I can transfer my premium to a new spotify-account so I can delete the fb account!

Newbie

I want to delete my Facebook-account! But I just ordered spotify premium until April 23rd or so! The three months for .99€... I need to know if I can transfer my premium to a new spotify-account so I...

MattSuda

Spotify Star

282 Views

2 replies

0 likes

  • 282 Views
  • 2 replies
  • 0 likes

Two months free when paying for one month

About a month ago, there was a campaign that I would get two months premium for free if I payed for one month. And so I did. Now already, it says that my premium account is about to expire. What do I need to do to get my two months for free?

Newbie

About a month ago, there was a campaign that I would get two months premium for free if I payed for one month. And so I did. Now already, it says that my premium account is about to expire. What do I...

MattSuda

Spotify Star

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

renovar

Hola,me han dado de baja de spotify y mesalen anuncios ahora.tuve que anular la tarjeta de credito porque me robaron la cartera,y al cobrar no han podido cobrarme.Pagaba 5 euros al mes y queria recuperar esa cuota.Gracias

Regular

Hola,me han dado de baja de spotify y mesalen anuncios ahora.tuve que anular la tarjeta de credito porque  me robaron la cartera,y al cobrar no han podido cobrarme.Pagaba  5 euros al mes y ...

MattSuda

Spotify Star

340 Views

2 replies

0 likes

  • 340 Views
  • 2 replies
  • 0 likes

plz help :(

whenever I go to my account to see the subscription settings of the same problem on page saying: oh no, something went very wrong! try again later "and a long time I'm trying to get to cancel my subscription and I can never, someone knows how to do W...

Newbie

whenever I go to my account to see the subscription settings of the same problem on page saying: oh no, something went very wrong! try again later "and a long time I'm trying to get to cancel my subs...

kbrooksc

Community Legend

262 Views

1 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 262 Views
  • 1 replies
  • 0 likes

Family Subscription

Since begining of january that I've been trying to activate my family invite my brother send me but once doing it, it say to contact customer service. I completed and send several contact froms but no reply from SPOTIFY support thats terrible. Also m...

Newbie

Since begining of january that I've been trying to activate my family invite my brother send me but once doing it, it say to contact customer service. I completed and send several contact froms but n...

Pricilla

Spotify

315 Views

3 replies

0 likes

Subscription
  • 315 Views
  • 3 replies
  • 0 likes

Discount Family Subscriptions!

I have been trying to add a family subscription since dec 15th. It won't take it. Says problem with payment. But no problem with payment. Any suggestions have a premium acct just need to add one one person

Casual Listener

I have been trying to add a family subscription since dec 15th. It won't take it. Says problem with payment. But no problem with payment. Any suggestions have a premium acct just need to add one one ...

kbrooksc

Community Legend

306 Views

2 replies

0 likes

  • 306 Views
  • 2 replies
  • 0 likes

Solved!! spotify family

I am considering upgrading to spotify family for my kids, it is looking for my payment details all over again, hesitant that I am going to get charged twice, anyone enlighten me why I cannot just add to what I already have?

Newbie

I am considering upgrading to spotify family for my kids, it is looking for my payment details all over again, hesitant that I am going to get charged twice, anyone enlighten me why I cannot just add...

MattSuda

Spotify Star

410 Views

1 replies

0 likes

Subscription
  • 410 Views
  • 1 replies
  • 0 likes

Solved!! Email address

Please please please can I have an email address to contact someone about a subject NOT covered by FAQ,community area or technical support

Newbie

Please please please can I have an email address to contact someone about a subject NOT covered by FAQ,community area or technical support

MattSuda

Spotify Star

463 Views

1 replies

0 likes

Other
  • 463 Views
  • 1 replies
  • 0 likes

paysafecard

Nejde mi zaplatit spotify premium pomocí PSC. Jsem z Czech Republic

Newbie

Nejde mi zaplatit spotify premium pomocí PSC. Jsem z Czech Republic

MattSuda

Spotify Star

1282 Views

3 replies

0 likes

  • 1282 Views
  • 3 replies
  • 0 likes

Recover page doesn't work

Hi all, I'm aware of the recover webpage yet this doesn't seem to work anymore. It works fine for one Spotify profile of mine but for the other I get the following message: ''An error has occurred please try again later''. Does anyone has the same is...

Newbie

Hi all,   I'm aware of the recover webpage yet this doesn't seem to work anymore. It works fine for one Spotify profile of mine but for the other I get the following message:   ''An...

MattSuda

Spotify Star

231 Views

1 replies

0 likes

Account
  • 231 Views
  • 1 replies
  • 0 likes

Cant update my credit card information

Im trying to update my credit card information but i cant -.- ... so i lost my premium , now im trying to get it again.I want to change the information of "Estas pagando con" (you are paying with), and also "la tarjeta vence el" to get premium again....

Casual Listener

Im trying to update my credit card information but i cant -.- ... so i lost my premium , now im trying to get it again. I want to change the information of  "Estas pagando con" (you are paying ...

OviiiOne

Community Legend

350 Views

2 replies

0 likes

Premium
Subscription
  • 350 Views
  • 2 replies
  • 0 likes

Cant change to pay with another credit card

Im trying to update my credit card information but i cant -.- ... so i lost my premium , now im trying to get it again.I want to change the information of "Estas pagando con" (you are paying with), and also "la tarjeta vence el" to get premium again....

Casual Listener

Im trying to update my credit card information but i cant -.- ... so i lost my premium , now im trying to get it again. I want to change the information of  "Estas pagando con" (you are paying ...

MattSuda

Spotify Star

282 Views

1 replies

0 likes

Premium
Subscription
  • 282 Views
  • 1 replies
  • 0 likes

Facebook account deleted, can i deliver my account to non-facebook?

I deleted my facebook account yesterday, because of changes in their policy in my country. But i forgot that my spotify premium account is linked to my facebook account. Can i change that? I would like to keep my account although i dont have facebook...

Newbie

I deleted my facebook account yesterday, because of changes in their policy in my country. But i forgot that my spotify premium account is linked to my facebook account. Can i change that? I would li...

MattSuda

Spotify Star

268 Views

1 replies

0 likes

Account
Premium
Subscription
  • 268 Views
  • 1 replies
  • 0 likes

Solved!! Annoying 3 unit restriction.

Hello! As a long term Spotify user I really have to complain about one thing. I mean I have been using Spotify for a few years now, and there's onlye one complaint - A rather big one at that. I (as many, many other people) have several devices. I, fo...

Visitor

Hello!   As a long term Spotify user I really have to complain about one thing. I mean I have been using Spotify for a few years now, and there's onlye one complaint - A rather big one at th...

hagvägen

Regular

640 Views

4 replies

0 likes

  • 640 Views
  • 4 replies
  • 0 likes

Fraudulent and misleading advertising

I was listening to my playlist when an advertisement played after a song and said that I had a free 30 day trial and that I could redeem if I clicked the banner. I did so and was brought to the website which clearly stated it was a free 30 day trial....

Casual Listener

I was listening to my playlist when an advertisement played after a song and said that I had a free 30 day trial and that I could redeem if I clicked the banner. I did so and was brought to the ...

BicesterVillage

Casual Listener

442 Views

3 replies

0 likes

Account
Free
Premium
Subscription
  • 442 Views
  • 3 replies
  • 0 likes

Premium

Hi. I had the normal version of spotify and then when I upgraded my phone I had an entertainment package of premium. The app was erroring so I deleted it. When I reinstalled it, my original version came up and I can't trace my premium one. Despite va...

Casual Listener

Hi. I had the normal version of spotify and then when I upgraded my phone I had an entertainment package of premium. The app was erroring so I deleted it. When I reinstalled it, my original version...

MattSuda

Spotify Star

325 Views

2 replies

0 likes

Premium
  • 325 Views
  • 2 replies
  • 0 likes

Solved!! I have 2 Spotify accounts, friends are following the wrong one

I made my main spotify account before I had Facebook, and now that I've got facebook I appear to have 2 accounts. I tried signing in to FB on my main account but only got a blank box, suggesting that my FB is already linked to another full account. C...

Casual Listener

I made my main spotify account before I had Facebook, and now that I've got facebook I appear to have 2 accounts. I tried signing in to FB on my main account but only got a blank box, suggesting th...

MattSuda

Spotify Star

386 Views

3 replies

0 likes

Account
Subscription
  • 386 Views
  • 3 replies
  • 0 likes