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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 415010 Views
  • 965 replies
  • 108 likes
  • Account
  • 415010 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181663 Views
  • 119 replies
  • 116 likes
  • Account
  • 1181663 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 102174 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 102174 Views
  • 68 replies
  • 10 likes

e-mail on profile is wrong.

This e-mail is what is set as default on my profile... And it is not mine. I wanted to change password, since I am updating everything I have with new and varied passwords, but I am unable on Spotify since I do not remember it and can not change sinc...

  • Regular
  • This e-mail is what is set as default on my profile... And it is not mine. I wanted to change password, since I am updating everything I have with new and varied passwords, but I am unable on Spoti...
  • MattSuda
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 157 Views
  • 1 replies
  • 0 likes

Remove all Facebook connections from Spotify.

I can't find anything in the application so I thought I'd ask it here. How do I get rid of all those people who spam that annoying box on the right side of spotify and everything else that's connected to Facebook? I don't want to follow anyone and I ...

  • Music Fan
  • I can't find anything in the application so I thought I'd ask it here. How do I get rid of all those people who spam that annoying box on the right side of spotify and everything else that's connecte...
  • MattSuda
  • Spotify Star
  • 253 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 253 Views
  • 3 replies
  • 0 likes

Page for Upgrade not loading

Hello fellow comunity I have a problem. I wanna upgrade my Spotify Free Account to Premium but the page isn't loading. It says "page not found" anytime. How can i fix this?

  • Casual Listener
  • Hello fellow comunity   I have a problem. I wanna upgrade my Spotify Free Account to Premium but the page isn't loading. It says "page not found" anytime. How can i fix this?
  • PhilMcFly
  • Casual Listener
  • 358 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Subscription
  • 358 Views
  • 3 replies
  • 0 likes

No response from 5 emails submitted

I still have no premium which has been for 6 weeks now despite paying and sending 5 different contact me emails so is there anyone who can help !!!

  • Casual Listener
  • I still have no premium which has been for 6 weeks now despite paying and sending 5 different contact me emails so is there anyone who can help !!!
  • Jason
  • Spotify Legend
  • 493 Views
  • 8 replies
  • 0 likes
  • 493 Views
  • 8 replies
  • 0 likes

On trial subscription but am a student who would like to continue service at the student price

I signed up for the 3-month trial and am going to keep Spotify for a while. However, I noticed that when my trial ends on 3/19, I am scheduled to be billed for the regular $9.99. I am a grad student and will keep the service if I can lock in the stud...

  • Newbie
  • I signed up for the 3-month trial and am going to keep Spotify for a while. However, I noticed that when my trial ends on 3/19, I am scheduled to be billed for the regular $9.99. I am a grad student ...
  • Octopi
  • Casual Listener
  • 236 Views
  • 2 replies
  • 0 likes
  • 236 Views
  • 2 replies
  • 0 likes

Not receiving emails, can't change email either

Basically here's the problem: I've created my Spotify account through my Facebook account I believe. And the activity bar has never worked properly, and neither have pretty much any Facebook features on Spotify. I figured I'd create a username+passwo...

  • Visitor
  • Basically here's the problem:   I've created my Spotify account through my Facebook account I believe. And the activity bar has never worked properly, and neither have pretty much any Facebo...
  • MattSuda
  • Spotify Star
  • 920 Views
  • 3 replies
  • 0 likes
  • Other
  • 920 Views
  • 3 replies
  • 0 likes

Solved!! Upgraded to family - can't add premium

I upgraded to the family plan and then found out that I can't add my two daughters because they already have premium? I'm currently paying for three premium accounts and wanted to switch to the family plan. Do they have to close their account? I real...

  • Visitor
  • I upgraded to the family plan and then found out that I can't add my two daughters because they already have premium? I'm currently paying for three premium accounts and wanted to switch to the famil...
  • MattSuda
  • Spotify Star
  • 406 Views
  • 3 replies
  • 0 likes
  • Premium
  • 406 Views
  • 3 replies
  • 0 likes

Error Message "Wrong Username and Password" with Facebook login

Hi all, its already more than a month that every time i try to login in Spotify, with my facebook account, i recieve this error message "wrong username and password".What i do not understand is how is possible that even if facebook user and pass are ...

  • Casual Listener
  • Hi all, its already more than a month that every time i try to login in Spotify, with my facebook account, i recieve this error message "wrong username and password". What i do not understand is h...
  • MattSuda
  • Spotify Star
  • 838 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
    Subscription
  • 838 Views
  • 3 replies
  • 0 likes

On prepaid Annual subscription but now want to add family subscription

Hi there, I have a prepaid annual premium subscription to Spotify but I would now like to add 1 or 2 family members using the family subscription benefit. Does anyone know if this is possible or do I need to wait for my annual subscription to end and...

  • Spotify Legend
  • Hi there,   I have a prepaid annual premium subscription to Spotify but I would now like to add 1 or 2 family members using the family subscription benefit. Does anyone know if this is possi...
  • MattSuda
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 293 Views
  • 1 replies
  • 0 likes

Can not change my password account. Error with facebook join

First of all sorry for my english, I have a very strange problem. I forgot my password spotify (user fany41) when I try to reset my password tells me that the mail is from facebook, and "you change it around with fb". If I do not work. If I login to ...

  • Casual Listener
  • First of all sorry for my english,   I have a very strange problem. I forgot my password spotify (user fany41) when I try to reset my password tells me that the mail is from facebook, and "y...
  • MattSuda
  • Spotify Star
  • 324 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 324 Views
  • 3 replies
  • 0 likes

Solved!! Change subscription Spotify Premium Family discount from 3 to 2 invites only

Could someone please help me change my Spotify Premium Family subscription. I think I have chosen the incorrect number of people I want to invite. It should be 2 only. Me and my wife's. But I have chosen 3, is it possible to downgrade my subscription...

  • Regular
  • Could someone please help me change my Spotify Premium Family subscription. I think I have chosen the incorrect number of people I want to invite. It should be 2 only. Me and my wife's. But I have ch...
  • MattSuda
  • Spotify Star
  • 1226 Views
  • 7 replies
  • 0 likes
  • Account
    Subscription
  • 1226 Views
  • 7 replies
  • 0 likes

Solved!! Playlists

Hi everyone, I´m new on spotify and I just asked myself if people get a message when I listen to their playlists without following them or if i can listen to them "secretly". Best regards

  • Newbie
  • Hi everyone, I´m new on spotify and I just asked myself if people get a message when I listen to their playlists without following them or if i can listen to them "secretly". Best regards  
  • MattSuda
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Deleting account

I have a spotify premium account that I pay 10 pound a month for. Tomorrow I have a new contract starting which offers spotify premium for free, how can I either transfer that over so I don't pay or how can I delete the account and start a fresh on t...

  • Newbie
  • I have a spotify premium account that I pay 10 pound a month for. Tomorrow I have a new contract starting which offers spotify premium for free, how can I either transfer that over so I don't pay or ...
  • MattSuda
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Paid for premium but not getting premium access it shows free sti

I logged in and out. I even uninstalled app and installed again. How can I get my money back?! since nothing is working

  • Newbie
  • I logged in and out. I even uninstalled app and installed again. How can I get my money back?! since nothing is working
  • Taylor
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

No consigo darme de baja de premium

Hola, Tengo dada de alta una cuenta Premium y quiero cancerla. Pero al intentar darme de baja, Spotify me reloguea con Facebook, Facebook me pide contraseña, y al meterla se atasca. He probado varias veces y sigo sin poder darme de baja. Y me gustarí...

  • Newbie
  • Hola,   Tengo dada de alta una cuenta Premium y quiero cancerla. Pero al intentar darme de baja, Spotify me reloguea con Facebook, Facebook me pide contraseña, y al meterla se atasca. He pro...
  • MattSuda
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Upgraded to premium...tried trouble shooting

No resolve as yet, any suggestions? I've logged out, deleted apps. Reinstalled and still no luck unfortunately,Thanks

  • Newbie
  • No resolve as yet, any suggestions? I've logged out, deleted apps. Reinstalled and still no luck unfortunately, Thanks
  • MattSuda
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Sigo en FREE a pesar de haber pagado

Buenas tardes, Acabo de realizar el pago de la oferta PREMIUM 3 MESES y en mi cuenta bancaria el cobro aparece realizado. Sin embargo, ni en ordenador, ni mucho menos en mi iPhone aparece mi cuenta como Premium. Sigo apareciendo como FREE.

  • Casual Listener
  • Buenas tardes,   Acabo de realizar el pago de la oferta PREMIUM 3 MESES y en mi cuenta bancaria el cobro aparece realizado. Sin embargo, ni en ordenador, ni mucho menos en mi iPhone aparece ...
  • MattSuda
  • Spotify Star
  • 199 Views
  • 2 replies
  • 0 likes
  • 199 Views
  • 2 replies
  • 0 likes

Paypal - payment method already confirmed

Hi, I have a Paypal accout in the same country as I have my Spotify account: Germany. When I try to click on "UPgrade" and then select Payment method "Paypal" it sends me to the Paypal login gateway. I login with my credentials, and the next page is ...

  • Newbie
  • Hi, I have a Paypal accout in the same country as I have my Spotify account: Germany. When I try to click on "UPgrade" and then select Payment method "Paypal" it sends me to the Paypal login gatewa...
  • MattSuda
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Change country from United Kingdom to Ireland

Hi, From the profile page (https://www.spotify.com/us/accounts/profile/) I am unable to modify my country from 'United Kingdom' to Ireland. Is this a problem with my profile or is it by design?

  • Casual Listener
  • Hi,   From the profile page (https://www.spotify.com/us/accounts/profile/) I am unable to modify my country from 'United Kingdom' to Ireland. Is this a problem with my profile or is it by de...
  • tohilla
  • Casual Listener
  • 622 Views
  • 3 replies
  • 0 likes
  • 622 Views
  • 3 replies
  • 0 likes

Solved!! Refund Payment

Hi, I don't want to use Spotify Premium anymore, but i've forgot to decline my subscription yesterday, that was the day of the monthly payment, can i have my money back and cancel subscription now? Thank you so much, Fabrizio

  • Casual Listener
  • Hi, I don't want to use Spotify Premium anymore, but i've forgot to decline my subscription yesterday, that was the day of the monthly payment, can i have my money back and cancel subscrip...
  • fabrollo
  • Casual Listener
  • 843 Views
  • 3 replies
  • 0 likes
  • 843 Views
  • 3 replies
  • 0 likes