Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
82057 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
657534 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
738887 Views
18 replies
29 likes
Hi there I am paying for spotify premium but I have forgotten the login to the account with the subsciption. I have written to spotify support several times with info about the credit card used an also to write to another email as the one on my profi...
Hi there I am paying for spotify premium but I have forgotten the login to the account with the subsciption. I have written to spotify support several times with info about the credit card...
Newbie
591 Views
4 replies
0 likes
Spotify are promoting an offer of 3 months premium for 99p - but when you follow the link the payment page says it will cost £9.99! https://www.spotify.com/uk/purchase/product/premium/#__extended-creditcard This is very misleading / confusing. Does a...
Spotify are promoting an offer of 3 months premium for 99p - but when you follow the link the payment page says it will cost £9.99! https://www.spotify.com/uk/purchase/product/premium/#__e...
Not applicable
5647 Views
6 replies
0 likes
Hello, I first installed spotify on my smartphone when I was in another country (got bored in the hotel) but for some reason I can't login at home anymore. I get the notification that I'm trying to login from another country...?
Hello, I first installed spotify on my smartphone when I was in another country (got bored in the hotel) but for some reason I can't login at home anymore. I get the notification that I'm ...
Spotify Star
696 Views
5 replies
0 likes
Hi, The spotify app started crashing on my ipod Touch 1 or 2 weeks ago. Since then, each time I try to open it, the window gets white and stays as is until the opening cancels and brings me back to the home ipod page. I tryied re-installing the app s...
Hi, The spotify app started crashing on my ipod Touch 1 or 2 weeks ago. Since then, each time I try to open it, the window gets white and stays as is until the opening cancels and brings m...
Casual Listener
1432 Views
5 replies
0 likes
When someone sends me a track, there is no red number (notification) on corner of the the Spotify logo - please help, as I know this feature is possible! Thanks....
When someone sends me a track, there is no red number (notification) on corner of the the Spotify logo - please help, as I know this feature is possible! Thanks....
264 Views
0 replies
0 likes
So im adding my student card to my account for the second time, I have had premium last year using my NUS Extra card. Ive added my card number, my date of birth and then it asks me for my password. Ive typed in my password pressed continue and then n...
So im adding my student card to my account for the second time, I have had premium last year using my NUS Extra card. Ive added my card number, my date of birth and then it asks me f...
Spotify Star
376 Views
1 replies
0 likes
I had 3 devices synchronized for Offline availability and I got a notification on my phone that I have "over 3 devices" and it will be revoked on my phone (it was 3rd device). I deleted one of devices in account options (leaving me with 2 devices syn...
I had 3 devices synchronized for Offline availability and I got a notification on my phone that I have "over 3 devices" and it will be revoked on my phone (it was 3rd device). I deleted one of device...
Community Legend
441 Views
1 replies
0 likes
Hi there, I just noticed that when somebody searches for my name on google my spotify account comes up. For professional reasons I don't want this to happen. In most social networks / services there is a select option to control if the profile is fou...
Hi there, I just noticed that when somebody searches for my name on google my spotify account comes up. For professional reasons I don't want this to happen. In...
Spotify Star
9661 Views
5 replies
2 likes
Good morning, a friend has given me a premium code and spotify says I can not use it, as I already have a premium account. How can I use the budget so I don't loose it? Yours,
Good morning, a friend has given me a premium code and spotify says I can not use it, as I already have a premium account. How can I use the budget so I don't loose it? Yours,
Spotify Star
279 Views
1 replies
0 likes
I have been trying to upgrade my Free account to premium for the past hour; and every time that I enter my card information and click on the Free Premium for 30 Day button I receive an error message that simply says "oops there appears to be a proble...
I have been trying to upgrade my Free account to premium for the past hour; and every time that I enter my card information and click on the Free Premium for 30 Day button I receive an error message ...
Spotify Star
1499 Views
3 replies
0 likes
I have been trying to upgrade my premium subscription to student. Every time I go to the student discount page and log in, it just takes me to my account and does not add the discount. Help would be much appreciated...
I have been trying to upgrade my premium subscription to student. Every time I go to the student discount page and log in, it just takes me to my account and does not add the discoun...
Spotify Star
416 Views
3 replies
0 likes
I have a FREE account, linked to an italian PayPal Account. I just started studying at a US University (USC) and I'd like to take advantage of the premium student discount. Problem is, when I try to purchase the subscirption at this page https://www....
I have a FREE account, linked to an italian PayPal Account. I just started studying at a US University (USC) and I'd like to take advantage of the premium student discount. Problem is, w...
Spotify Star
437 Views
1 replies
0 likes
Hello, I'm having problems changing the data of the credit card. Credit cards to record a few months ago I canceled it, so I want to update the data in the new credit card. But spotify does not give me the option. I understand it must be done in the ...
Hello, I'm having problems changing the data of the credit card. Credit cards to record a few months ago I canceled it, so I want to update the data in the new credit card. But spotify does not g...
Spotify Star
210 Views
1 replies
0 likes
Hello everyone I currently have Spotify Premium with the student discount which is good for a whole year. I currently have used 4 months out of the 12. This past Christmas we got an LG Soundbar that came with a 6 months paid subscription for Spotify ...
Hello everyone I currently have Spotify Premium with the student discount which is good for a whole year. I currently have used 4 months out of the 12. This past Christmas we got an LG Soundbar that ...
Spotify Star
524 Views
1 replies
0 likes
I just used my card to activate 3 month promo and they charged me like a single month payment... I want a solution or a refundOrder # 13145812330072
I just used my card to activate 3 month promo and they charged me like a single month payment... I want a solution or a refund Order # 13145812330072
Casual Listener
518 Views
3 replies
0 likes
So recently I had problems with my credit card, and was waiting to be assigned a new one. My card was frozen when Spotify tried to charge me, so they canceled my subscription. I have the option to sign up again for $9.99 - the problem is, I had origi...
So recently I had problems with my credit card, and was waiting to be assigned a new one. My card was frozen when Spotify tried to charge me, so they canceled my subscription. I have the option to si...
Spotify Star
183 Views
1 replies
0 likes
Hi There, My account was originally connected to facebook, however for some reason it has now made a new account that claims to be the one connected to facebook, and my old one is now called 1155999522. Could someone at spotify please help me access ...
Hi There, My account was originally connected to facebook, however for some reason it has now made a new account that claims to be the one connected to facebook, and my old one is now call...
Casual Listener
427 Views
2 replies
0 likes
I want to use a different login to access my account, then unlinking my facebook.Thank you
I want to use a different login to access my account, then unlinking my facebook. Thank you
Community Legend
225 Views
1 replies
0 likes
Hello, I wanted to use the 3-month promo and bought 10-euro gift card. Instead of letting me use promo, it instantly gave me promo with usual price for 1 month. Instead, I want 3-month promo and rest of the money left for future premium time. Please ...
Hello, I wanted to use the 3-month promo and bought 10-euro gift card. Instead of letting me use promo, it instantly gave me promo with usual price for 1 month. Instead, I ...
Spotify Star
367 Views
2 replies
0 likes
I have premium........and Love it!!..........just got my wife a smartphone and not sure how to sign up for second account at the discounted price.........any help would much appericated............Thanks
I have premium........and Love it!!..........just got my wife a smartphone and not sure how to sign up for second account at the discounted price.........any help would much appericated............Th...
Spotify Star
3952 Views
2 replies
0 likes
