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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154009 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154009 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10499 Views
  • 3 replies
  • 9 likes
  • Security
  • 10499 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505242 Views
  • 985 replies
  • 112 likes
  • Account
  • 505242 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124223 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124223 Views
  • 74 replies
  • 12 likes

My account has been Stolen

My account has also been hacked it keeps saying is I'm trying to listen to anything on my iPad that my iPhone is being used ?? There are play lesson people I have never seen I have tried to contact Spotify for three months and have had no luck whatso...

  • Casual Listener
  • My account has also been hacked it keeps saying is I'm trying to listen to anything on my iPad that my iPhone is being used ?? There are play lesson people I have never seen I have tried to contact S...
  • James
  • Spotify
  • 173 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 173 Views
  • 2 replies
  • 0 likes

Solved!! How to delete an account

Were does it say 'about us'

  • Newbie
  • Were does it say 'about us'
  • MattSuda
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Cant access my premiun account

Hi why cant i access my premiun acount on my tablet but not my phone? Same login and password?

  • Casual Listener
  • Hi why cant i access my premiun acount on my tablet but not my phone? Same login and password?
  • MattSuda
  • Spotify Star
  • 233 Views
  • 3 replies
  • 0 likes
  • 233 Views
  • 3 replies
  • 0 likes

I can't change my country

I change my account to Mexico City, and too now I want to use Spotify Free for one month. Now, Im living here and I can't use Spotify. Can you help me.

  • Casual Listener
  • I change my account to Mexico City, and too  now I want to use Spotify Free for one month.  Now, Im living here and I can't use Spotify. Can you help me.   
  • MattSuda
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Solved!! Premium update not working.

My Spotify premium account expired earlier today and my account changed to a free user account. I have updated my payment settings and re-subscribed to a premium account. However, my account it still set to a free user. I have checked my account sett...

  • Newbie
  • My Spotify premium account expired earlier today and my account changed to a free user account. I have updated my payment settings and re-subscribed to a premium account. However, my account it still...
  • MattSuda
  • Spotify Star
  • 429 Views
  • 4 replies
  • 0 likes
  • Premium
  • 429 Views
  • 4 replies
  • 0 likes

Solved!! Can't get it on my iPod!

I upgraded to Premium via my computer. Paid the 9 bucks. Shows in my account information that I'm now using Premium. ALL I want to do is get my playlists on my iPod. When I try to download it there, I'm told there's a problem with payment. I just pai...

  • Newbie
  • I upgraded to Premium via my computer. Paid the 9 bucks. Shows in my account information that I'm now using Premium.   ALL I want to do is get my playlists on my iPod. When I try to download...
  • ErickRGuetta
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Solved!! CATERINA LANZA cancel subscripcion to premium

hi, i have windows vista and i am not able to remove my subscripcion from premium. i can't choose this option on my screen but i don't want to pay anymore please tell me if there is another possibility. user catelanza thanks you

  • Casual Listener
  • hi, i have windows vista and i am not able to remove my subscripcion from premium. i can't choose this option on my screen but i don't want to pay anymore   please tell me if there is anot...
  • MattSuda
  • Spotify Star
  • 258 Views
  • 3 replies
  • 0 likes
  • 258 Views
  • 3 replies
  • 0 likes

Solved!! my spotify profile is hacked

Ok, so someone has hacked my spotify. He has changed the e-mail, and the password, but i can still log inn using facebook. Pleas help me get my account back

  • Casual Listener
  •  Ok, so someone has hacked my spotify. He has changed the e-mail, and the password, but i can still log inn using facebook. Pleas help me get my account back 🙂
  • MattSuda
  • Spotify Star
  • 369 Views
  • 4 replies
  • 0 likes
  • 369 Views
  • 4 replies
  • 0 likes

Artist wants his public playlist to be seen by strangers!!

I am a new artist and I am trying to promote my personalized birthday themed music through a public playlist. I made the playlist, made it public then logged out of my profile and went to my wifes account profile to see if it would show up in a searc...

  • Casual Listener
  • I am a new artist and I am trying to promote my  personalized birthday themed music through a public playlist.  I made the playlist, made it public then logged out of my profile and went to...
  • MattSuda
  • Spotify Star
  • 180 Views
  • 3 replies
  • 0 likes
  • Account
  • 180 Views
  • 3 replies
  • 0 likes

spotify gift card

Hey guys, i bought a spotify giftcard at the gas station to upgrade to premium but it says the code is invalid. I used the PIN on the back of the card and i have a receipt that says "card is activated." What can I do?

  • Newbie
  • Hey guys, i bought a spotify giftcard at the gas station to upgrade to premium but it says the code is invalid. I used the PIN on the back of the card and i have a receipt that says "card is activate...
  • MattSuda
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

help with the account of a friend.

Hi, the problem is very simple he forgot the pasword for his spotify acount, but the email he have in the account is wrong, so he can´t ask a new password should be XXX@hotmail.com.ar and in spotify is XXX@hotmail.ar That´s it ,only to put .com Even ...

  • Newbie
  • Hi, the problem is very simple he forgot the pasword for his spotify acount, but the email he have in the account is wrong, so he can´t ask a new password   should be XXX@hotmail.com.ar ...
  • MattSuda
  • Spotify Star
  • 195 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 195 Views
  • 2 replies
  • 0 likes

Cannot Upgrade to Family Plan

First, I am logged in via Facebook. Also, I purchase my monthly Spotify sub and is charged to my iPhone provider account. When I click "Upgrade", it states "You do not currently have a payment provider connected to your account." I Click on "Upgrade ...

  • Casual Listener
  • First, I am logged in via Facebook.  Also, I purchase my monthly Spotify sub and is charged to my iPhone provider account.   When I click "Upgrade", it states "You do not currently have...
  • MattSuda
  • Spotify Star
  • 463 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 463 Views
  • 4 replies
  • 0 likes

Keeps going back to "Show Activity"

So everytime I'm on Spotify I have "Private Session" on. I'm not so comfortable knowing that people know me listen to Spice Girls at 4AM, or any song at any time of the day really. I didn't have to turn Private Session on 3 times a day if the darn "S...

  • Newbie
  • So everytime I'm on Spotify I have "Private Session" on. I'm not so comfortable knowing that people know me listen to Spice Girls at 4AM, or any song at any time of the day really. I didn't have...
  • helms05
  • Newbie
  • 237 Views
  • 2 replies
  • 0 likes
  • 237 Views
  • 2 replies
  • 0 likes

LIst of followers different between devices

Hi I think i'm doing something wrong with my Spotify. When I originally joined Spotify i created a profile 'stupidiscoed' since then I have synced my Spotify through Facebook, but the amount of followers I have seems to change per device. On my iPhon...

  • Regular
  • Hi   I think i'm doing something wrong with my Spotify. When I originally joined Spotify i created a profile 'stupidiscoed' since then I have synced my Spotify through Facebook, but the amou...
  • 165 Views
  • 0 replies
  • 0 likes
  • Account
  • 165 Views
  • 0 replies
  • 0 likes

Local Files

I have "Local files" on my iphone but cannot get this to sync with my desktop. Any ideas?

  • Casual Listener
  • I have "Local files" on my iphone but cannot get this to sync with my desktop.  Any ideas?
  • Jason
  • Spotify Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • Premium
  • 214 Views
  • 1 replies
  • 0 likes

Delete account

I would like my account deleted plz.

  • Visitor
  • I would like my account deleted plz.
  • Jason
  • Spotify Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Spotify double charged me for a whole year

Spotify has been charging me twice every month for the last year, since I decided that I did not want my facebook account linked to my spotify account. I am currently owed nearly £100 (they accepted to give me £20) and they refuse to give me the rest...

  • Casual Listener
  • Spotify has been charging me twice every month for the last year, since I decided that I did not want my facebook account linked to my spotify account.  I am currently owed nearly £100 (they a...
  • arcadi_g
  • Casual Listener
  • 364 Views
  • 3 replies
  • 0 likes
  • Account
  • 364 Views
  • 3 replies
  • 0 likes

cumbersome change of logging method

Hello, I would like to delete my fb account and start using Spotify (Premium version) by logging in via email and password instead of fb. It seems to be very complex and long process to have that changed and in fact Spotify team has to do it (you can...

  • Casual Listener
  • Hello, I would like to delete my fb account and start using Spotify (Premium version) by logging in via email and password instead of fb. It seems to be very complex and long process to have that cha...
  • Pricilla
  • Spotify
  • 311 Views
  • 4 replies
  • 0 likes
  • 311 Views
  • 4 replies
  • 0 likes

Solved!! Premium not activating.

Hello I recently subscribed to spotify premium and I have revived the billing with an invoice code, I have been waiting roughly about 24 hours and it still says I'm on a free account, do I need to enter the code into somewhere or is there something e...

  • Visitor
  • Hello I recently subscribed to spotify premium and I have revived the billing with an invoice code, I have been waiting roughly about 24 hours and it still says I'm on a free account, do I need to en...
  • MattSuda
  • Spotify Star
  • 1196 Views
  • 5 replies
  • 0 likes
  • Premium
  • 1196 Views
  • 5 replies
  • 0 likes

cannot change country. caught in endless loop.

Hi, I signed up for Spotify premium in the USA. Then they made it available in Chile, where I live. I cannot change the country to Chile because when it asks for credit card payment it says the postal code is not valid. Also there appears to be no wa...

  • Newbie
  • Hi,   I signed up for Spotify premium in the USA.  Then they made it available in Chile, where I live.  I cannot change the country to Chile because when it asks for credit card pa...
  • MattSuda
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes