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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

294174 Views

529 replies

34 likes

Account
Free
  • 294174 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13751 Views

6 replies

11 likes

Security
  • 13751 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

542233 Views

990 replies

115 likes

Account
  • 542233 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129783 Views

74 replies

12 likes

Account
Login
Premium
  • 129783 Views
  • 74 replies
  • 12 likes

Spotify doesn't know how to solve my problems

Hi guys! I,m having a few problems with my spotify account. Yesterday I changed my facebook password and spotify is no longer working, I have tryied everything related with 404 error but nothing. I have also created another gmail and now spotify is w...

Newbie

Hi guys!   I,m having a few problems with my spotify account.   Yesterday I changed my facebook password and spotify is no longer working, I have tryied everything related with 404 ...

MattSuda

Spotify Star

471 Views

8 replies

0 likes

Account
Login
Premium
Subscription
  • 471 Views
  • 8 replies
  • 0 likes

Solved!! Unsubscribing and days left of subscription

Hello, I have a question about subcriptions. I am currently subscripted to Spotify unlimited, but i want this to be my last month of subscriptions. Let's say my month of Unlimited started the 15th of january, and it will renew the 15th of february. I...

Newbie

Hello, I have a question about subcriptions. I am currently subscripted to Spotify unlimited, but i want  this to be my last month of subscriptions. Let's say my month of Unlimited  start...

MattSuda

Spotify Star

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

changing from a facebook account to a spotify account

Hello, Ive deactivated my facebook account before realising it was connected with my premium spotify account, Is there a way of transfering my premium account to a new spotify account so my facebook account can stay deactivated?

Newbie

  Hello,   Ive deactivated my facebook account before realising it was connected with my premium spotify account, Is there a way of transfering my premium account to a new spotify a...

MattSuda

Spotify Star

214 Views

1 replies

0 likes

Account
Premium
  • 214 Views
  • 1 replies
  • 0 likes

Change credit card?

Dear, along with greet, inform you that I have an account in the country of Chile, and I can not make change in the credit card, since he had signed is outdated, this that does not leave me the option to change in my mind, be obliged to give me a sol...

Newbie

Dear, along with greet, inform you that I have an account in the country of Chile, and I can not make change in the credit card, since he had signed is outdated, this that does not leave me the optio...

MattSuda

Spotify Star

415 Views

3 replies

0 likes

  • 415 Views
  • 3 replies
  • 0 likes

He borrado mi cuenta de facebook y he perdido mi spotify premium

Hola, he borrado mi cuenta de facebook y automáticamente ha borrado mis datos de mi Spotify Premium. Y he vuelto a abrir mi mismo facebook pero ya no tengo mi cuenta premium en Spotify, sino una gratis de nuevo. Y he encontrado mi perfil premium de s...

Newbie

Hola, he borrado mi cuenta de facebook y automáticamente ha borrado mis datos de mi Spotify Premium. Y he vuelto a abrir mi mismo facebook pero ya no tengo mi cuenta premium en Spotify, sino una grat...

MattSuda

Spotify Star

857 Views

2 replies

0 likes

  • 857 Views
  • 2 replies
  • 0 likes

Solved!! People can't listen to my playlist?

Hey, I am quite new to Spotify and I tried to show my friends this Playlist: Hacki Problem: they can't listen to it? I don't know what I have to do now.. I created a new Playlist and everything is public, nothing private. Any ideas? BTW: I have Spoti...

Newbie

Hey,   I am quite new to Spotify and I tried to show my friends this Playlist: Hacki Problem: they can't listen to it? I don't know what I have to do now.. I created a new Playl...

MattSuda

Spotify Star

6237 Views

2 replies

0 likes

Account
Other
  • 6237 Views
  • 2 replies
  • 0 likes

Why have I been charged 10 dollars every two weeks?

I love spotify and I wish I didn't have to cancel my subscription but while checking my bank account, I noticed I was being charged every two weeks. I only have one subscription. I hope I get a refund for the months I was charged twice and now I'm le...

Newbie

I love spotify and I wish I didn't have to cancel my subscription but while checking my bank account, I noticed I was being charged every two weeks. I only have one subscription. I hope I get a refun...

MattSuda

Spotify Star

701 Views

1 replies

0 likes

  • 701 Views
  • 1 replies
  • 0 likes

No longer a facebook user

Hi.. I killed my FB account and I guess I was using it to log on to spotify, now Spotify wants me to continue to use facebook to log in or change my password via facebook. Any way around this? Thank You!

Newbie

Hi..   I killed my FB account and I guess I was using it to log on to spotify, now Spotify wants me to continue to use facebook to log in or change my password via facebook.  Any way ar...

MattSuda

Spotify Star

464 Views

3 replies

1 likes

  • 464 Views
  • 3 replies
  • 1 likes

Solved!! Highschool

I know college students can get a subscription for $5 a month instead of $10 and I was wondering if some one attending highschool would receive the same deal

Newbie

I know college students can get a subscription for $5 a month instead of $10 and I was wondering if some one attending highschool would receive the same deal

MattSuda

Spotify Star

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Facebook email and student account issues

I just tried to update to the student account, but every time I click on the link at spotify.com/us/student, it just redirects me to my account page. I tried changing my email to my .edu email to see if that helped, but when I changed the email throu...

Newbie

I just tried to update to the student account, but every time I click on the link at spotify.com/us/student, it just redirects me to my account page. I tried changing my email to my .edu email to see...

MattSuda

Spotify Star

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

what can i do

Hola , con quién puedo hablar ( insisto HABLAR) de Spotify spain. Gracias .

Newbie

Hola , con quién puedo hablar ( insisto HABLAR) de Spotify spain. Gracias .

MattSuda

Spotify Star

138 Views

1 replies

0 likes

Subscription
  • 138 Views
  • 1 replies
  • 0 likes

Changed the country for my prepaid card and it still sais the country is invalid!

I used to be paying my subscription with an amercian debit card but there was no money left there so I canceled the subscription. Since I live in Mexico I tried to activate it again using a prepaid mexican card but when I try to put it in it tells me...

Newbie

I used to be paying my subscription with an amercian debit card but there was no money left there so I canceled the subscription. Since I live in Mexico I tried to activate it again using a prepaid m...

MattSuda

Spotify Star

194 Views

1 replies

0 likes

  • 194 Views
  • 1 replies
  • 0 likes

Can you access my playlist?

Does this playlist work? http://open.spotify.com/user/hydnj/playlist/5OGS9aCg6942Q0WUGCPcO9 Some said it does not play.

Roadie

Does this playlist work? http://open.spotify.com/user/hydnj/playlist/5OGS9aCg6942Q0WUGCPcO9   Some said it does not play.

MichaelW

Community Legend

242 Views

3 replies

0 likes

Free
  • 242 Views
  • 3 replies
  • 0 likes

I can't change my country

Hello, I started my account in China which worked fine. I spent 3 months in Amsterdam and changed my location just fine. Now I'm spending three months in Lebanon and it won't let me change it. My credit/debit is for the US so I can't do that since my...

Newbie

Hello, I started my account in China which worked fine. I spent 3 months in Amsterdam and changed my location just fine. Now I'm spending three months in Lebanon and it won't let me change it. M...

MichaelW

Community Legend

183 Views

1 replies

0 likes

  • 183 Views
  • 1 replies
  • 0 likes

3 devices limit

I had 3 devices synchronized for Offline availability and I got a notification on my phone that I have "over 3 devices" and it will be revoked on my phone (it was 3rd device). I deleted one of devices in account options (leaving me with 2 devices syn...

Casual Listener

I had 3 devices synchronized for Offline availability and I got a notification on my phone that I have "over 3 devices" and it will be revoked on my phone (it was 3rd device). I deleted one of device...

MichaelW

Community Legend

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Deleting account

I have an account created via facebook and i'd like to purchase premium for my main email, however the account I've got has overruled the use of my main email address though it was saved as a secondary on facebook. I've been running around in circles...

Visitor

I have an account created via facebook and i'd like to purchase premium for my main email, however the account I've got has overruled the use of my main email address though it was saved as a seconda...

camillo75

Community Legend

183 Views

1 replies

0 likes

Account
  • 183 Views
  • 1 replies
  • 0 likes

Playlist Vanished!!!

During listening to my spotify today all my playlist vanished, I tried to use the recovery tool and its just said their was an error? Help

Newbie

During listening to my spotify today all my playlist vanished, I tried to use the recovery tool and its just said their was an error? Help

OviiiOne

Community Legend

175 Views

1 replies

0 likes

Account
  • 175 Views
  • 1 replies
  • 0 likes

Solved!! login froum another country

Hello, I first installed spotify on my smartphone when I was in another country (got bored in the hotel) but for some reason I can't login at home anymore. I get the notification that I'm trying to login from another country...?

Casual Listener

Hello,   I first installed spotify on my smartphone when I was in another country (got bored in the hotel) but for some reason I can't login at home anymore. I get the notification that I'm ...

MattSuda

Spotify Star

619 Views

5 replies

0 likes

  • 619 Views
  • 5 replies
  • 0 likes

Red number icon missing on Windows 7 taskbar

When someone sends me a track, there is no red number (notification) on corner of the the Spotify logo - please help, as I know this feature is possible! Thanks....

Visitor

When someone sends me a track, there is no red number (notification) on corner of the the Spotify logo - please help, as I know this feature is possible!   Thanks....

231 Views

0 replies

0 likes

  • 231 Views
  • 0 replies
  • 0 likes

Student Card issue (NUS Extra)

So im adding my student card to my account for the second time, I have had premium last year using my NUS Extra card. Ive added my card number, my date of birth and then it asks me for my password. Ive typed in my password pressed continue and then n...

Visitor

So im adding my student card to my account for the second time, I have had premium last year using my NUS Extra card.    Ive added my card number, my date of birth and then it asks me f...

MattSuda

Spotify Star

343 Views

1 replies

0 likes

Windows
  • 343 Views
  • 1 replies
  • 0 likes