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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81708 Views

9 replies

2 likes

Account
Login
  • 81708 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657121 Views

13 replies

4 likes

Account
  • 657121 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738280 Views

18 replies

29 likes

  • 738280 Views
  • 18 replies
  • 29 likes

How to cancel my subscription

How do I can cancel my subscription if, when I go to the Subscription page I do not get a Cancel subscription option to press???

Newbie

How do I can cancel my subscription if, when I go to the Subscription page I do not get a Cancel subscription option to press???

Peter__

Community Legend

279 Views

2 replies

0 likes

  • 279 Views
  • 2 replies
  • 0 likes

Has my account been hacked?

Hi, I pay for Spotify Premium, and have been doing so for over a year now. Then today i get an email from no-reply@news.spotifymail.com to say: Hello,Your 7-day free trial of Spotify Premium has now ended. We hope you enjoyed it.If you’d like to have...

Newbie

Hi,   I pay for Spotify Premium, and have been doing so for over a year now.     Then today i get an email from no-reply@news.spotifymail.com to say:   Hello...

Peter__

Community Legend

269 Views

2 replies

0 likes

  • 269 Views
  • 2 replies
  • 0 likes

tengo premiun y me aparece free

hola tengo cuenta premium y lo uso en el pc y en un movil el de mi chica es un iphone y nome deja pasar de free,esto por que es,se supone que con mi cunta podria pasar a premiun ,osea en total lo tengo instalado en 2 moviles y un pc pero en este ipho...

Newbie

hola tengo cuenta premium y lo uso en el pc y en un movil el de mi chica es un iphone y nome deja pasar de free,esto por que es,se supone que con mi cunta podria pasar a premiun ,osea en total lo ten...

Peter__

Community Legend

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

I'm a grad student in the US, and I verified my eligibility but am still being charged the $9 rate.

The help section isn't answering my question. I've followed the specified steps several times and as I finish the process, I am continually being taken to my account / profile page. I am still being charged the $9 fee. How long does it take for my st...

Newbie

The help section isn't answering my question. I've followed the specified steps several times and as I finish the process, I am continually being taken to my account / profile page. I am still being ...

MichaelW

Community Legend

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

Losing six months of premium in account merge

Hello!About a month ago, I recieved a $60 spotify card for my birthday and I was absolutely estatic. I tried to add it to my account first thing upon arriving home that evening. Everything seemed to have gone really well and I added the six months of...

Casual Listener

Hello! About a month ago, I recieved a $60 spotify card for my birthday and I was absolutely estatic. I tried to add it to my account first thing upon arriving home that evening. Everything seemed t...

Amarro

Community Legend

330 Views

4 replies

0 likes

Account
Premium
Subscription
  • 330 Views
  • 4 replies
  • 0 likes

Charged twice for 2 months, no response from Support

Hi there I've been charged S$9.98 twice for 2 months under 2 different dates - the 6th and 14th of September and October. I've sent in contact forms on 18th Oct and 31st Oct, but I have yet to receive any reply from Spotify. The case numbers are #019...

Newbie

Hi there 🙂   I've been charged S$9.98 twice for 2 months under 2 different dates - the 6th and 14th of September and October.   I've sent in contact forms on 18th Oct and...

Rodrigo

Community Legend

216 Views

1 replies

0 likes

Other
Premium
Subscription
  • 216 Views
  • 1 replies
  • 0 likes

Error 410 but forgot Email???

Hi, I tried to log into my old account (lexndr) - it worked just fine, I could access the playlists, but the account's been permanently offline. I then got the Error 410 notification, saying the username or the password is wrong. I tried other passwo...

Casual Listener

Hi, I tried to log into my old account (lexndr) - it worked just fine, I could access the playlists, but the account's been permanently offline. I then got the Error 410 notification, saying the user...

Carina

Community Legend

430 Views

2 replies

0 likes

Login
  • 430 Views
  • 2 replies
  • 0 likes

Solved!! Contact spotify support

I'm having some trouble going premium on my spotify account. When i try to go premium i get a message sayiing the following "Contact spotify support Unfortunately, there is no support at the moment to make this type of change to your subscription. To...

Casual Listener

I'm having some trouble going premium on my spotify account. When i try to go premium i get a message sayiing the following    "Contact spotify support Unfortunately, there is no supp...

artherttua

Newbie

1393 Views

7 replies

0 likes

Account
Free
Premium
Subscription
  • 1393 Views
  • 7 replies
  • 0 likes

another user on my account

Hello, I am just realizign that someone else is also using my account. I am not sure who this person is but I am currious if there is a way to gather information about this user? Someone stole my laptop and phone in last 3-4 months and I am currious ...

Newbie

Hello,    I am just realizign that someone else is also using my account. I am not sure who this person is but I am currious if there is a way to gather information about this user? Som...

Peter__

Community Legend

589 Views

2 replies

0 likes

  • 589 Views
  • 2 replies
  • 0 likes

unlimited abonnement

Beste mensen, Ik heb vandaag 6-11-2014 mijn abonnement Unlimited opgezegd. Daar heb ik spijt van en wil het terug draaien. Maar ik zie alleen de mogelijkheid tot Premium en dat wil ik niet. Kan de stopzegging van Unlimited ongedaan gemaakt worden? Ik...

Newbie

Beste mensen,   Ik heb vandaag 6-11-2014 mijn abonnement Unlimited opgezegd. Daar heb ik spijt van en wil het terug draaien. Maar ik zie alleen de mogelijkheid tot Premium en dat wil ik ...

Peter__

Community Legend

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

spotify Premium no longer working on my new phone S5

Hi I had purchases spotify premium and it working just fine on my old phone. Now that I have switched to the S5 and had to re login to spotify, it is no longer working. My play lists are still there but it plays ads and only allows me to shuffle musi...

Newbie

Hi I had purchases spotify premium and it working just fine on my old phone. Now that I have switched to the S5 and had to re login to spotify, it is no longer working. My play lists are still there...

Amarro

Community Legend

551 Views

2 replies

0 likes

Account
Premium
Subscription
  • 551 Views
  • 2 replies
  • 0 likes

Solved!! How to transfer playlists in family plan

Hello. I just upgraded my account to a family plan. Now I am trying to move a million of minecraft playlists my son created to his profile. However, I can't seem to find a ggod way to do that. Here are the steps I took: 1) I'm logged in as him on the...

Casual Listener

Hello.  I just upgraded my account to a family plan.  Now I am trying to move a million of minecraft playlists my son created to his profile.  However, I can't seem to find a ggod way ...

Lukich

Casual Listener

31477 Views

2 replies

0 likes

Account
Other
Premium
Subscription
  • 31477 Views
  • 2 replies
  • 0 likes

Solved!! Family plan and existing premium membership

I want to sign up for the family plan discount. My daughter currently has a premium plan. Can I turn her premium plan into a family plan and we join her plan or do I need to start a family plan and have her join my plan? If that is the case can she t...

Newbie

I want to sign up for the family plan discount. My daughter currently has a premium plan. Can I turn her premium plan into a family plan and we join her plan or do I need to start a family plan and h...

analiaocchi

Newbie

18880 Views

14 replies

0 likes

Subscription
  • 18880 Views
  • 14 replies
  • 0 likes

change country to different than my IP location

I want to change my country to something different than where I am...I don't want it determining my location by IP and I don't want the listis it shows me to be based on my IP. I live in France but prefer not to have all of the music lists French whe...

Newbie

I want to change my country to something different than where I am...I don't want it determining my location by IP and I don't want the listis it shows me to be based on my IP. I live in France but p...

Peter__

Community Legend

1260 Views

1 replies

1 likes

  • 1260 Views
  • 1 replies
  • 1 likes

Problems with Login - appears: The user don't exist

Hello! I Have a account in Spotify name vcapelli ([Snip-Email(Privacy)-Peter]) and i pay the subscribe. But after this, i had a problems in my account and cannot login there. Appears: The user don't exist. I tried to register a new account with the s...

Newbie

Hello!    I Have a account in Spotify name vcapelli ([Snip-Email(Privacy)-Peter]) and i pay the subscribe. But after this, i had a problems in my account and cannot login there. Appears...

Peter__

Community Legend

529 Views

2 replies

0 likes

Account
  • 529 Views
  • 2 replies
  • 0 likes

account cancellation problem

hey there need to cancel my account, but i sign in using facebook, thing is the facebook page i used no longer exists, so can't sign in using facebook????!!!! how can i cancel my subscription without signing in?

Newbie

hey there need to cancel my account, but i sign in using facebook, thing is the facebook page i used no longer exists, so can't sign in using facebook????!!!! how can i cancel my subscription without...

MichaelW

Community Legend

537 Views

1 replies

0 likes

  • 537 Views
  • 1 replies
  • 0 likes

Reappling NUS discount

Premium recently expired due to card issue. Have resubscribed to spotify premium but will not let me apply my NUS discount to this account now, as i have already used it on the previous subscription before it got cancelled. Still same account that th...

Newbie

Premium recently expired due to card issue. Have resubscribed to spotify premium but will not let me apply my NUS discount to this account now, as i have already used it on the previous subscription ...

MichaelW

Community Legend

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Can I try premium to see if it suits me?

I'm sure if spotify will work in my car etc. Currently I have unlimited but what want is to be able to listen to my music in the car usinfg my iphone. Can I trial premium to see if this is viable? Charles

Newbie

I'm sure if spotify will work in my car etc.   Currently I have unlimited but what  want is to be able to listen to my music in the car usinfg my iphone. Can I trial premium to see if t...

Peter__

Community Legend

340 Views

2 replies

0 likes

  • 340 Views
  • 2 replies
  • 0 likes

Cant acces old account

Hello, I deleted the spotify app from my Facebook, and now when I log into spotify using my facebook account, it brings me to a completely new account. I cant acces the e-mail address I used for my facebook account, but I can provide account info and...

Regular

Hello, I deleted the spotify app from my Facebook, and now when I log into spotify using my facebook account, it brings me to a completely new account. I cant acces the e-mail address I used for my f...

Peter__

Community Legend

448 Views

5 replies

0 likes

Account
Security
  • 448 Views
  • 5 replies
  • 0 likes

I think my account was compromised, but I cannot change the password or linked email account

I noticed yesterday that the Spotify app halted my music and threw an error saying something to the likes of "your account is in use in another location". Checking my profile revealed an email address that is not mine and a birthdate that is not mine...

Casual Listener

I noticed yesterday that the Spotify app halted my music and threw an error saying something to the likes of "your account is in use in another location". Checking my profile revealed an email a...

Gomeler

Casual Listener

278 Views

2 replies

0 likes

  • 278 Views
  • 2 replies
  • 0 likes