Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I had the student pricing since about 8 months ago. but last week, I got charged full price and it was charged from "ADY*SPOTIFY USA" instead of the usual "SPOTIFY USA 877-778-1161 NY" what's going on??
Just a quick question. So if I purchase a $10 Spotify gift card to be used for premium in the US, can I send that to a user in Canada? Will he be able to get premium with it? I realize the cost in Canada is $12 for Premium, so will the $10 not be eno...
I think the subject line says it all, but: I signed up/upgraded to the Family Plan. It stated I'd be billed $14.99. I'm billed $19.99 and told they'll get back to me "as soon as possible". Yeah, no. Am I the only one? I would cancel right now, and he...
I reset my password and got locked out of my app something so simple has left me waiting for customer service since yesterday. my password works here, but not on my app? its just crazy that this is the second time its happened, i had to email them, a...
They are charging the monthly fee, but I'm on free! I chose to unsubscribe because i didn't have the money. Please help!
Spotify officially had the worst customer service . I have sent to emails the first of which was almost a week ago . The account that spotify was hooked up to had no money in it , tried to cancel it but he site wasn't working . Charged me an overdraf...
Someone has used my account and their name appear on my username. It also include a picture which I beleive is from facebook. I have turned of facebook connection and I have logged out from all devices, but still the name and pictures are there.
Hi there, I'm from Germany, but for some reason when I set up my account it put my country setting to USA (there was never an option in chosing this during the account creation process). Now, as my IP doesn't match the selected country I can't use Sp...
Hi, i wrote to the support 4 days ago (28.11.) but have no answer yet. Wenn ich in meinem Konto "Cancel my suscription" --> "mit facebook authorisieren" durchklicke, kommt am Ende immer die Fehlermeldung "Da ist wohl etwas schiefgegangen. Versuche es...
Hello, 2 days ago I have upgraded to Premium and my account is still "Free". That means I can´t use any Premium features. 1. I have checked that my user name is the same as the one I got in my Spotify Invoice. 2. I have logged out / in many times, it...
I signed up for a premium subscription, but i only want 1 month because im going out of the country next week and i dont want it charging me while im there. Checking the subscription page, i dont get the option to cancel it; is this option hidden? i'...
Hello, following situation: I used the 3-for-1 summer deal. Payment via Paypal. Everything okay so far. Created account via Facebook. Everything was fine. Tried to connect my mobile phone with Spotify, got logged out on my computer. Logged in again a...
Hi all, I'm a college student who's had Spotify Premium for a while. When I found out about the student premium discount, I tried to sign up wasn't able to. Let me describe what would happen: 1. I put in my name and institution at the "Tell us about ...
I just signed up via the website and downloaded the player to my computer. Although I can login to the site...the player says incorrect username and password!!! Not a good first time experience! Can anyone help? Thanks
So I'm being charged monthly but my account is a free account. I don't what to do or who to contact. Let me know what to do.
Hello everyone, I would appreciate if some Spotify Staff Member would reply me as I have tried contacting support through the support form, but I haven't been able to receive neighter a real reply. I am using the premium subscription for 3 months and...
I just upgraded my Spotify account, but I received the first bill at 9,99€, when the offer was 0,99€ the first three months. Why happened that?
Why is there no way o cancel?!
I have my spotify account through my Facebook. Its a premium account. I am looking to deactivate my Facebook. How can i switch my 1000+ songs to a new premium account that uses my username and password, not Facebook? How do i not get charged for both...
Hi, I got a new phone and I want to sign In to my spotify account but it says the username or password is incorrect I changed the password and it still says it is incorrect I can sign in on the Internet but not on the app, can you please help??