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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Maria
  • Moderator
  • 410154 Views
  • 961 replies
  • 107 likes
  • Account
  • 410154 Views
  • 961 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1178232 Views
  • 119 replies
  • 114 likes
  • Account
  • 1178232 Views
  • 119 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100573 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100573 Views
  • 68 replies
  • 10 likes

Not receiving Spotify Premium

Hey, I just paid for Spotify Premium on my Iphone 5s, but I didn't get Premium. When it was activating Spotify Premium it said: Premium could't be activated. But I have paid for Premium, and I have a confimation that I have paid from Itunes. And logg...

  • Newbie
  • Hey,    I just paid for Spotify Premium on my Iphone 5s, but I didn't get Premium. When it was activating Spotify Premium it said: Premium could't be activated. But I have paid for ...
  • Carina
  • Community Legend
  • 439 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 439 Views
  • 3 replies
  • 0 likes

Having 2 Last.fm profiles and one Spotify (free) profile

I have 2 last.fm profiles. I have one Spotify (free) profile. Do I need a 2nd Spotify account for the 2nd Last.fm profilel?

  • Regular
  • I have 2 last.fm profiles. I have one Spotify (free) profile.  Do I  need a 2nd Spotify account for the 2nd Last.fm profilel?  
  • Carina
  • Community Legend
  • 1619 Views
  • 1 replies
  • 0 likes
  • Account
  • 1619 Views
  • 1 replies
  • 0 likes

I've just paid for premium and it's not activating on my phone...???

Having just paid for premium spotify, it does not seem to show as activated on my phone despite having deleted and reloaded the app. Any clues?

  • Casual Listener
  • Having just paid for premium spotify, it does not seem to show as activated on my phone despite having deleted and reloaded the app. Any clues?
  • Carina
  • Community Legend
  • 694 Views
  • 4 replies
  • 0 likes
  • 694 Views
  • 4 replies
  • 0 likes

a stream can be opend in germany but not in the uk

Hey.i send a friend in the uk a stramlink to the album called Märtyrer by Kool savas. He answerd that he is not abile to open it in his region.

  • Newbie
  • Hey. i send a friend in the uk a stramlink to the album called Märtyrer by Kool savas. He answerd that he is not abile to open it in his region.
  • Carina
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

German user needs help

Hello there I need some help i would appreciate a german support but i didnt found one. My Spotify stops playing some songs i added from the spotify media to my playlists and its says it got the wrong media format (Dateiformat). How can i fix this ?

  • Newbie
  • Hello there I need some help i would appreciate a german support but i didnt found one. My Spotify stops playing some songs i added from the spotify media to my playlists and its says it got the wr...
  • Carina
  • Community Legend
  • 127 Views
  • 1 replies
  • 0 likes
  • Other
  • 127 Views
  • 1 replies
  • 0 likes

Account created with facebook, how to cancel my subscription without facebook ?

Hi I have created an account with facebook for a while. I can't access to facebook then can't connect to spotify... How i can cancel my account and create a new one ? Thank you

  • Newbie
  • Hi I have created an account with facebook for a while. I can't access to facebook then can't connect to spotify... How i can cancel my account and create a new one ?   Thank you
  • Carina
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 188 Views
  • 1 replies
  • 0 likes

How do I delete my account?

I found that I don't use my spotify account anymore and I want to delete it. How would I do that?

  • Visitor
  • I found that I don't use my spotify account anymore and I want to delete it. How would I do that?
  • Carina
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • Account
  • 140 Views
  • 1 replies
  • 0 likes

Error 410 Hacked or Disabled?

Hello, my original account gets error 410 when I try to log in, I don't know if it is hacked or disabled, and because it is a pretty old account I can't remember what email address was used so I can't recover the password. Also not getting any respon...

  • Visitor
  • Hello, my original account gets error 410 when I try to log in, I don't know if it is hacked or disabled, and because it is a pretty old account I can't remember what email address was used so I can'...
  • Carina
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 188 Views
  • 1 replies
  • 0 likes

Stored Music Has Disappeared

Had a great list of starred music, playlists and favorite artists. I also had trouble opening my account. When I finally got in recently, its to an empty account with no starred music or playlists. How do I contact tech help at Spotify to help me rec...

  • Newbie
  • Had a great list of starred music, playlists and favorite artists. I also had trouble opening my account. When I finally got in recently, its to an empty account with no starred music or p...
  • Carina
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Moving from Family +1 to solely Premium

can someone tell me how to revert back to the Premium level? I upgraded to a Family plus 1, which increased my monthly subscription from 10.00 to 15.00/monthly...and now i've discvoered that my daughter and I cannot use our respective devices simulta...

  • Newbie
  • can someone tell me how to revert back to the Premium level?  I upgraded to a Family plus 1, which increased my monthly subscription from 10.00 to 15.00/monthly...and now i've discvoered that my...
  • Carina
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 167 Views
  • 1 replies
  • 0 likes

Help

I need logged out of all my devices

  • Newbie
  • I need logged out of all my devices
  • Carina
  • Community Legend
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Getting Billed Twice

Hello, I was going back through my statements and discovered that i've been getting billed two times a month per month since Feburary 2014. Im pretty sure I dont have two accounts. I also sent an email to the support but Im a bit worried due to that ...

  • Newbie
  • Hello, I was going back through my statements and discovered that i've been getting billed two times a month per month since Feburary 2014. Im pretty sure I dont have two accounts. I also sent a...
  • Carina
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Cancellation Issue

I am trying to cancel my premium account, but when I log in on my computer, all I get is this screen: If I try to cancel from my phone, I click "Account" and all it shows is that I have a premium account. there is nothing to click or cancel the accou...

  • Newbie
  • I am trying to cancel my premium account, but when I log in on my computer, all I get is this screen:               If I try to cancel from my ...
  • Carina
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
  • 165 Views
  • 1 replies
  • 0 likes

Pay for a month Premium get 2 for free

So i signed up for Spotify Premium since i saw on the front page that they had an offer that if you Buy a month you get 2 for free, but it says that my premium ends on the 3rd of Januari.. will i recieve the 2 month?? Help please!

  • Newbie
  • So i signed up for Spotify Premium since i saw on the front page that they had an offer that if you Buy a month you get 2 for free, but it says that my premium ends on the 3rd of Januari.. will i rec...
  • Carina
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

no more student discount?

I had the student pricing since about 8 months ago. but last week, I got charged full price and it was charged from "ADY*SPOTIFY USA" instead of the usual "SPOTIFY USA 877-778-1161 NY" what's going on??

  • Regular
  • I had the student pricing since about 8 months ago. but last week, I got charged full price and it was charged from "ADY*SPOTIFY USA" instead of the usual "SPOTIFY USA 877-778-1161 NY"   wha...
  • dagnisaun
  • Regular
  • 489 Views
  • 2 replies
  • 0 likes
  • 489 Views
  • 2 replies
  • 0 likes

Solved!! Giving US gift cards to user in Canada?

Just a quick question. So if I purchase a $10 Spotify gift card to be used for premium in the US, can I send that to a user in Canada? Will he be able to get premium with it? I realize the cost in Canada is $12 for Premium, so will the $10 not be eno...

  • Casual Listener
  • Just a quick question. So if I purchase a $10 Spotify gift card to be used for premium in the US, can I send that to a user in Canada? Will he be able to get premium with it? I realize...
  • 7FootElvis
  • Visitor
  • 1156 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 1156 Views
  • 3 replies
  • 0 likes

Solved!! Sign up for Family at $14.99? Get billed for $19.99.

I think the subject line says it all, but: I signed up/upgraded to the Family Plan. It stated I'd be billed $14.99. I'm billed $19.99 and told they'll get back to me "as soon as possible". Yeah, no. Am I the only one? I would cancel right now, and he...

  • Casual Listener
  • I think the subject line says it all, but:   I signed up/upgraded to the Family Plan.   It stated I'd be billed $14.99. I'm billed $19.99 and told they'll get back to me "as soon as...
  • jasperbo114
  • Newbie
  • 402 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 402 Views
  • 2 replies
  • 0 likes

Solved!! Worst Customer Service ever?

I reset my password and got locked out of my app something so simple has left me waiting for customer service since yesterday. my password works here, but not on my app? its just crazy that this is the second time its happened, i had to email them, a...

  • Regular
  • I reset my password and got locked out of my app    something so simple has left me waiting for customer service since yesterday.    my password works here, but not on my ...
  • clamming
  • Regular
  • 379 Views
  • 4 replies
  • 0 likes
  • Account
  • 379 Views
  • 4 replies
  • 0 likes

HELP!! Spotify is charging me even though im on free

They are charging the monthly fee, but I'm on free! I chose to unsubscribe because i didn't have the money. Please help!

  • Newbie
  • They are charging the monthly fee, but I'm on free! I chose to unsubscribe because i didn't have the money. Please help! 😞
  • OviiiOne
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 177 Views
  • 1 replies
  • 0 likes

Worst customer service ever

Spotify officially had the worst customer service . I have sent to emails the first of which was almost a week ago . The account that spotify was hooked up to had no money in it , tried to cancel it but he site wasn't working . Charged me an overdraf...

  • Casual Listener
  • Spotify officially had the worst customer service . I have sent to emails the first of which was almost a week ago . The account that spotify was hooked up to had no money in it , tried to cancel it ...
  • user-removed
  • Not applicable
  • 1608 Views
  • 11 replies
  • 4 likes
  • 1608 Views
  • 11 replies
  • 4 likes