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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8986 Views
  • 1 replies
  • 9 likes
  • Security
  • 8986 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481053 Views
  • 979 replies
  • 111 likes
  • Account
  • 481053 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210654 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210654 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120736 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120736 Views
  • 72 replies
  • 12 likes

Student + 1-month-for-3

Anyone know if I can stack the 1 month get 2 free offer (@9.99 1 time payment) with the normal 50% off for students? Can do either individually but can't see any way to stack them

  • Newbie
  • Anyone know if I can stack the 1 month get 2 free offer (@9.99 1 time payment) with the normal 50% off for students?   Can do either individually but can't see any way to stack them 😞
  • OviiiOne
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Holiday Offer

I recently signed up for premium (literally 30 minutes ago), expecting to get the $.99 for 3 months deal. Instead I was charged the full $30.00 for 3 months. I have never had premium, either on trial or paid, and am very disgruntled. I need to know i...

  • Casual Listener
  • I recently signed up for premium (literally 30 minutes ago), expecting to get the $.99 for 3 months deal. Instead I was charged the full $30.00 for 3 months. I have never had premium, either on trial...
  • OviiiOne
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 236 Views
  • 1 replies
  • 0 likes

nothing works

Ive been trying to cancel my spotify premium subscription for a few weeks now with no sucess. There is no view options under my manage subscription, i combed the forums and found a link to cancel, which led me to the shhh disabled page, tried canceli...

  • Casual Listener
  • Ive been trying to cancel my spotify premium subscription for a few weeks now with no sucess. There is no view options under my manage subscription, i combed the forums and found a link to cancel, wh...
  • mkenny920
  • Newbie
  • 262 Views
  • 3 replies
  • 0 likes
  • 262 Views
  • 3 replies
  • 0 likes

Solved!! Holiday offer

Trying to sign up for holiday offer. I'm still getting 9.99 a month. How can I sign up for the holiday one.

  • Newbie
  • Trying to sign up for holiday offer. I'm still getting 9.99 a month. How can I sign up for the holiday one.
  • coley1001
  • Casual Listener
  • 687 Views
  • 6 replies
  • 1 likes
  • 687 Views
  • 6 replies
  • 1 likes

Spotify Account Won't Upgrade to Premium

So I entered my credit card information twice to get the US student discount for the spotify premium upgrade, but my account has not updated yet. Why is this the case, and will I be charged twice because I entered my info in twice?

  • Casual Listener
  • So I entered my credit card information twice to get the US student discount for the spotify premium upgrade, but my account has not updated yet. Why is this the case, and will I be charged twice bec...
  • jruskey
  • Casual Listener
  • 161 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 161 Views
  • 1 replies
  • 0 likes

New Spotify Premium Account

Hi Spotify! I have a big problem! A few days ago my Facebook account was deactivated for no reasons! No problem for it, I was using only for advertising. But my Premium Spotify is connected with Facebook, so without facebook I can't login into Spotif...

  • Casual Listener
  • Hi Spotify!    I have a big problem! A few days ago my Facebook account was deactivated for no reasons! No problem for it, I was using only for advertising. But my Premium Spotify is co...
  • leobobbylol
  • Casual Listener
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 168 Views
  • 1 replies
  • 0 likes

Solved!! Accidentally purchased premium

HELPCan I get my money back? I did not authorize my daughter to purchase the premium account and she has not used it yet so is there a way to get my $9.99 back?? I have already emailed them multiple times MORE than 24 hours ago and no one has respond...

  • Casual Listener
  • HELP Can I get my money back? I did not authorize my daughter to purchase the premium account and she has not used it yet so is there a way to get my $9.99 back?? I have already emailed them multipl...
  • cee123
  • Casual Listener
  • 318 Views
  • 2 replies
  • 0 likes
  • 318 Views
  • 2 replies
  • 0 likes

Solved!! How do i unsubscribe my spotify premium?

Hi! I cant find the button to unsubscribe my spotify premium? Does someone know how to find it? I've noticed that the webpage has been upgraded since i last visited it and now i cant find it! Please help me!

  • Newbie
  • Hi!  I cant find the button to unsubscribe my spotify premium? Does someone know how to find it? I've noticed that the webpage has been upgraded since i last visited it and now i cant find it!&...
  • MattSuda
  • Spotify Star
  • 4024 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 4024 Views
  • 1 replies
  • 0 likes

Upgrade to spotify family does not work

At the moment I have a valid spotify premium account that is payed by credit card. When I go to https://www.spotify.com/de/family/ and try to upgrade my account I always get an error message. The message is either something like "... try again later ...

  • Casual Listener
  • At the moment I have a valid spotify premium account that is payed by credit card. When I go to https://www.spotify.com/de/family/ and try to upgrade my account I always get an error message. The...
  • 230 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 230 Views
  • 0 replies
  • 0 likes

facebook log in

I registered with my facebook account but deleted this account....now everytime i log in on spotify it reactivates my facebook account.....what do i do?

  • Casual Listener
  • I registered with my facebook account but deleted this account....now everytime i log in on spotify it reactivates my facebook account.....what do i do?
  • dotdot
  • Casual Listener
  • 331 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 331 Views
  • 2 replies
  • 0 likes

Double Payments

Case no 02041569 - no response after months since registering the issue - please escalate for me and sort this out - you have been taking double payments for over 12 months and I can't seem to get this sorted or cancel one of the payments - please he...

  • Newbie
  • Case no 02041569 - no response after months since registering the issue - please escalate for me and sort this out - you have been taking double payments for over 12 months and I can't seem to get th...
  • 145 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 145 Views
  • 0 replies
  • 0 likes

Solved!! I paid for premium just now but it won't play offline, why?

I just paid for premium but It won't play offline , I tried , I turned of my cellular data and turned of my wifi , and then I went into spotify and it says I'm offline and I tried to play music but it wouldnt work so now I have to turn on my cellular...

  • Newbie
  • I just paid for premium but It won't play offline , I tried , I turned of my cellular data and turned of my wifi , and then I went into spotify and it says I'm offline and I tried to play music but i...
  • Bejulied
  • Casual Listener
  • 661 Views
  • 4 replies
  • 0 likes
  • 661 Views
  • 4 replies
  • 0 likes

How do i speak to a human

Um look at the subject

  • Regular
  • Um look at the subject
  • 1260085297
  • Regular
  • 626 Views
  • 2 replies
  • 0 likes
  • 626 Views
  • 2 replies
  • 0 likes

Family Account

Hi, i tried to find for this information, but i found nothing, my doubt is about the family account and the end of the year promotion, can i opt for the family account and still, by applying to premium get the price thats being advertised? (or does i...

  • Newbie
  • Hi,   i tried to find for this information, but i found nothing, my doubt is about the family account and the end of the year promotion, can i opt for the family account and still, by appl...
  • Merik
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Offline devices for Family Plan

Hi, I was a Premium subscriber but I just moved to the Family Plan to add my wife as premium too. As premium I use to have 3 devices available for offline use, but now that we're on the family plan I noticed that the 3 available offline devices are s...

  • Newbie
  • Hi, I was a Premium subscriber but I just moved to the Family Plan to add my wife as premium too.   As premium I use to have 3 devices available for offline use, but now that we're on the fa...
  • Merik
  • Community Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 354 Views
  • 1 replies
  • 0 likes

Can't Apply Student Discount?

Hi, Every time I hit "get premium" on the student page I just get redirected to my account overview with no option to verify my student status? I'm definitely still getting charged the full amount.

  • Newbie
  • Hi,   Every time I hit "get premium" on the student page I just get redirected to my account overview with no option to verify my student status? I'm definitely still getting charg...
  • Merik
  • Community Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • Premium
  • 342 Views
  • 1 replies
  • 0 likes

Holiday Premium offer 3 months for price of 1

Hi I just subscribed to spotify Premium after I saw the get 3 months for the price of 1, but on my account status it says it expires 2014-01-24 so whats up with that?

  • Newbie
  • Hi   I just subscribed to spotify Premium after I saw the get 3 months for the price of 1, but on my account status it says it expires 2014-01-24   so whats up with that?
  • AwesomeLuke540
  • Newbie
  • 6165 Views
  • 38 replies
  • 0 likes
  • 6165 Views
  • 38 replies
  • 0 likes

Facebook Problems

Hi, I signed up for spotify with a facebook account, but deactivated that account before switching facebooks. I was wondering if there was any way i could keep all of my playlists as well as my payments the same but transfer everything to my new face...

  • Newbie
  • Hi, I signed up for spotify with a facebook account, but deactivated that account before switching facebooks. I was wondering if there was any way i could keep all of my playlists as well as my payme...
  • 167 Views
  • 0 replies
  • 0 likes
  • 167 Views
  • 0 replies
  • 0 likes

If I cancel my subscription I keep in premium

hi, If I cancel my subscription I keep in premium?, because I bought one month but I not want to be subscribed, thks

  • Casual Listener
  • hi, If I cancel my subscription I keep in premium?, because I bought one month but I not want to be subscribed, thks
  • MichaelW
  • Community Legend
  • 422 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 422 Views
  • 1 replies
  • 0 likes

Spotify Gift Card and Premium Holiday Offer

If I buy a Spotify card, will the $0.99 premium offer still apply?

  • Newbie
  • If I buy a Spotify card, will the $0.99 premium offer still apply?
  • MichaelW
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes