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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 402231 Views
  • 958 replies
  • 107 likes
  • Account
  • 402231 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1173142 Views
  • 119 replies
  • 112 likes
  • Account
  • 1173142 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99488 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99488 Views
  • 68 replies
  • 10 likes

Solved!! Cost of subscribing

Subscribed through Apple store and charged £12.99 yet on line it says the monthly cost is £9.99Don't understandHave cancelled subscription through App StoreDon't see why I shoud pay moreCan anyone explain?

  • Casual Listener
  • Subscribed through Apple store and charged £12.99 yet on line it says the monthly cost is £9.99 Don't understand Have cancelled subscription through App Store Don't see why I shoud pay more Can a...
  • Macmuffy
  • Casual Listener
  • 1143 Views
  • 2 replies
  • 0 likes
  • 1143 Views
  • 2 replies
  • 0 likes

Solved!! Second gift card did not change the expiration date.

Hello, I've gotten 2 x 30USD gift cards, used both of them, the expiration date shows same details after using the second card ( 24.2.2015). wat do.

  • Casual Listener
  •  Hello, I've gotten 2 x 30USD gift cards, used both of them, the expiration date shows same details after using the second card ( 24.2.2015). wat do.
  • MrNadell
  • Casual Listener
  • 304 Views
  • 3 replies
  • 0 likes
  • 304 Views
  • 3 replies
  • 0 likes

Cancel subscription

I've tried to cancel my subscription twice know thinking it wouldn't renew however this morning I got an email charging me another month

  • Newbie
  • I've tried to cancel my subscription twice know thinking it wouldn't renew however this morning I got an email charging me another month
  • Grace
  • Spotify
  • 146 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Security
    Subscription
    Unlimited
  • 146 Views
  • 1 replies
  • 0 likes

unable to unsubscribe Premium

I tried to unsubscribe from my free trial account. when I get to this page https://www.spotify.com/ch-fr/account/subscription/premium/cancel/confirm/ I enter my correct password and the "incorrect password" message shows up I tested my password on th...

  • Newbie
  • I tried to unsubscribe from my free trial account. when I get to this page https://www.spotify.com/ch-fr/account/subscription/premium/cancel/confirm/ I enter my correct password and the "incorrec...
  • Grace
  • Spotify
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Charged by App Store AND Spotify??

I loved my free premium trial of Spotify so much that I just HAD to upgrade! But the only problem is, I'm getting charged by the App Store for 12.99 AND by Spotify for 9.99! Can someone tell me why this is and how I can fix it? I'd hate to have to ca...

  • Newbie
  • I loved my free premium trial of Spotify so much that I just HAD to upgrade! But the only problem is, I'm getting charged by the App Store for 12.99 AND by Spotify for 9.99! Can someone tell me why t...
  • MichaelW
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Spotify Student Discount

Hey guys, I am current university student at a school in the United States. I just saw that Spotify now has student discounts on their premium service, which I have been using for over 2 years. I got verified with my university information on the Spo...

  • Newbie
  • Hey guys,   I am current university student at a school in the United States.  I just saw that Spotify now has student discounts on their premium service, which I have been using for ov...
  • MichaelW
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 153 Views
  • 1 replies
  • 0 likes

Issues changing to student subscription

Hey guys, I seem to be having issues changing my subscription from a regular premium account to a student one. I have repeatedly visited the "Get Premium" student website the Spotify FAQ page keeps directing me to but everytime I log in I find no opt...

  • Newbie
  • Hey guys,   I seem to be having issues changing my subscription from a regular premium account to a student one. I have repeatedly visited the "Get Premium" student website the Spotify FAQ p...
  • MichaelW
  • Community Legend
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Solved!! do I have to sign up for Premium again or is my card on record charged next month?

Looking for help here: do I have to sign up for Premium again or is my card on record charged next month? Last payment from my credit card didn't work, i'm back to Free version Credit card details are still on record and card is working, but there's ...

  • Newbie
  • Looking for help here: do I have to sign up for Premium again or is my card on record charged next month?   Last payment from my credit card didn't work, i'm back to Free version...
  • kbrooksc
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Account disabled after being charged twice a month

I created this account just to contact support about my regular account. I was being charged twice a month for my premium account so i disputed ONE of the charged and instead of just cancelling one charge, both were cancelled and my account was disab...

  • Casual Listener
  • I created this account just to contact support about my regular account. I was being charged twice a month for my premium account so i disputed ONE of the charged and instead of just cancelling one c...
  • kbrooksc
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Solved!! muliple devices running off 1 account at same time

Hi all,I've searched the forums and could not find a thread which is relevant to this.I am currently using an alternative music streaming service (which I shall not name) and I am very much interested in using Spotify after all the goodness I hear ab...

  • Casual Listener
  • Hi all, I've searched the forums and could not find a thread which is relevant to this. I am currently using an alternative music streaming service (which I shall not name) and I am very much i...
  • Wardman
  • Casual Listener
  • 3784 Views
  • 5 replies
  • 0 likes
  • Account
  • 3784 Views
  • 5 replies
  • 0 likes

Free 30 Day subscription

Hello Spotify.I have a Free 30 Day subscription.Why do you always tries then to debit my credit card?Have subscription cancel.

  • Casual Listener
  • Hello Spotify. I have a Free 30 Day subscription. Why do you always tries then to debit my credit card? Have subscription cancel.
  • Carina
  • Community Legend
  • 216 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
  • 216 Views
  • 3 replies
  • 0 likes

Desvincular la cuenta de Facebook

He desactivado mi cuenta en Facebook, y no quiero perder mi cuenta de Spotify, pero no puedo ingresar a Spotify si no es por medio de Facebook, cual seria la solucion??, desactivar Spotify y crear ua nueva cuenta con otra cuenta de correo??

  • Casual Listener
  • He desactivado mi cuenta en Facebook, y no quiero perder mi cuenta de Spotify, pero no puedo ingresar a Spotify si no es por medio de Facebook, cual seria la solucion??, desactivar Spotify y crear ua...
  • robylehmann
  • Casual Listener
  • 456 Views
  • 2 replies
  • 0 likes
  • Account
  • 456 Views
  • 2 replies
  • 0 likes

Upgraded to premium, still as free

I was automatically renewed for a premium subscription for 9.99, which came to 10.59. The bank took the money out this morning. I received no email and my account still says free. I want to know when I am going to be able to use this as premium since...

  • Newbie
  • I was automatically renewed for a premium subscription for 9.99, which came to 10.59. The bank took the money out this morning. I received no email and my account still says free. I want to know whe...
  • Carina
  • Community Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

E-card not recieved

hey so can't find where to even contact someone about this...i recieved a reciept straght away and then no e-card. feeling annoyed...what can i do? TIA

  • Casual Listener
  • hey so can't find where to even contact  someone about this...i recieved a reciept straght away and then no e-card.  feeling annoyed...what can i do? TIA 
  • Carina
  • Community Legend
  • 210 Views
  • 4 replies
  • 0 likes
  • Other
  • 210 Views
  • 4 replies
  • 0 likes

Purchasing Student Premium

I am trying to sign up for Spotify Premium with the student discount. Everytime I click the link, I get the error : Oops! Something went wrong, please try again. How do i resolve this issue? Is it because I didn't sign up for spotify premium with my ...

  • Casual Listener
  • I am trying to sign up for Spotify Premium with the student discount. Everytime I click the link, I get the error :   Oops! Something went wrong, please try again.   How do i resolv...
  • Carina
  • Community Legend
  • 231 Views
  • 3 replies
  • 0 likes
  • Premium
  • 231 Views
  • 3 replies
  • 0 likes

What will happen to Unlimited-users?

Since Spotify has discontinued their 'Unlimited'-service a question arises. Where 'Unlimited'-users payed 5 euros for unlimited and commercial-free music, they now pay 5 euros for commercial-free music only. What will happen now 'Unlimited' has lost ...

  • Regular
  • Since Spotify has discontinued their 'Unlimited'-service a question arises. Where 'Unlimited'-users payed 5 euros for unlimited and commercial-free music, they now pay 5 euros for commercial-free m...
  • Technoidse
  • Casual Listener
  • 4821 Views
  • 22 replies
  • 0 likes
  • Account
    Subscription
    Unlimited
  • 4821 Views
  • 22 replies
  • 0 likes

cannot change country

i ahve recently moved to canada but cannot change my country from the us any ideas?

  • Newbie
  • i ahve recently moved to canada but cannot change my country from the us any ideas?
  • MichaelW
  • Community Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Expired Card

I have been receiving charges for premium service despite having intentionally allowed my credit card's expiration to lapse. I had been repeatedly prompted to enter a card upon this one approaching expiration, but I no longer wanted to continue premi...

  • Newbie
  • I have been receiving charges for premium service despite having intentionally allowed my credit card's expiration to lapse. I had been repeatedly prompted to enter a card upon this one approaching e...
  • MichaelW
  • Community Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Premium

Premium service not working out on my phone

  • Newbie
  • Premium service not working out on my phone
  • MichaelW
  • Community Legend
  • 209 Views
  • 2 replies
  • 0 likes
  • Premium
  • 209 Views
  • 2 replies
  • 0 likes