Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
80432 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
101088 Views
9 replies
2 likes
Hello,A few weeks ago, i deactivatet my Facebook account,Spotify Premium still worked fine on my android phone and my windows computer when i logged in with my Spotify ID number.But now it is impossible to log in on my smartphone, on my pc i still ca...
Hello, A few weeks ago, i deactivatet my Facebook account, Spotify Premium still worked fine on my android phone and my windows computer when i logged in with my Spotify ID number. But now it is i...
Community Legend
406 Views
1 replies
0 likes
Hello, Last frifay I did subscripe to Premium (Discount: Pay 1 month and get 2 months for free) but when i'll check my subscription there is only 1 month registered. How can i get my 2 months free (as promised)? Greetings, Ansjo
Hello, Last frifay I did subscripe to Premium (Discount: Pay 1 month and get 2 months for free) but when i'll check my subscription there is only 1 month registered. How can i g...
Community Legend
396 Views
3 replies
0 likes
Hey there.I'm writing because I'm having problems with my premium subscription concerning the requested payment. I use Spotify from Italy and I decided to upgrade my account to Premium because upgrading it I would get 2 months for free. However, look...
Hey there. I'm writing because I'm having problems with my premium subscription concerning the requested payment. I use Spotify from Italy and I decided to upgrade my account to Premium becaus...
Community Legend
446 Views
5 replies
0 likes
If i cancel mid month will i loose that half a month or will it just stop at the end of what ive paid for?
If i cancel mid month will i loose that half a month or will it just stop at the end of what ive paid for?
Community Legend
1345 Views
1 replies
0 likes
Hello, I'm paying every month on my credit card for an account I don't use. Can you get back to the user from my credit card number and name ? I just want to stop paying. Thanks
Hello, I'm paying every month on my credit card for an account I don't use. Can you get back to the user from my credit card number and name ? I just want to stop paying. Than...
Community Legend
361 Views
1 replies
0 likes
I, by mistake loged in to my moms facebook page and my premium is now on her facebok inlog.... How can i chane it? if I can change it
I, by mistake loged in to my moms facebook page and my premium is now on her facebok inlog.... How can i chane it? if I can change it
Composer
216 Views
1 replies
0 likes
I pay for a premium account but my playlists started going without order, what can I do to fix this? Thanks
I pay for a premium account but my playlists started going without order, what can I do to fix this? Thanks
Community Legend
225 Views
2 replies
1 likes
So I just wanted to say that I understand offering deals to entice new customers, that's a great way to increase consumer base. But marketing is in the relationship age, that means that keeping your loyal customers is more important that gaining new ...
So I just wanted to say that I understand offering deals to entice new customers, that's a great way to increase consumer base. But marketing is in the relationship age, that means that keeping your ...
Community Legend
206 Views
1 replies
0 likes
I have been charged twice by spotify this month. i have spotify premium and i am student so i pay £4.99 but i have just found i have also been payed £9.99 the following day so have been charged £14.98! there is not record of being signed up twice on ...
I have been charged twice by spotify this month. i have spotify premium and i am student so i pay £4.99 but i have just found i have also been payed £9.99 the following day so have been charged £14...
Community Legend
312 Views
1 replies
0 likes
Hi, I'm a USA Spotify premium subscriber. However I will be traveling to Pakistan in the future and I was wondering if I'll be able to listen to my music using the iOS app on a mobile (4G/LTE) connection or through the web. I'd be much obliged if you...
Hi, I'm a USA Spotify premium subscriber. However I will be traveling to Pakistan in the future and I was wondering if I'll be able to listen to my music using the iOS app on a mobile (4G/...
Newbie
588 Views
3 replies
0 likes
There's this promotion when you upgrade and pay for 1 month you get 2 free going on. Does it apply to family account? Say I buy a family upgrade with 2 users, will me and the other person both get 3 month or will only I get 3 or will we both get 1? T...
There's this promotion when you upgrade and pay for 1 month you get 2 free going on. Does it apply to family account? Say I buy a family upgrade with 2 users, will me and the other person both ge...
Community Legend
247 Views
1 replies
0 likes
i tried to listen to some music on Spotify on my tablet today and I discovered I got logged off. Trying to login I got a message that I'm trying to login from a different country (I opened Spotify in Spain, now i live in the uk.). I tried to change t...
i tried to listen to some music on Spotify on my tablet today and I discovered I got logged off. Trying to login I got a message that I'm trying to login from a different country (I opened Spotify in...
Community Legend
322 Views
1 replies
0 likes
I created another account (i had to use my friends to post this) quite a while back, using an email and username which i can no longer remember, which i signed up for premium on then forgot about. For the past months since i created this account i ha...
I created another account (i had to use my friends to post this) quite a while back, using an email and username which i can no longer remember, which i signed up for premium on then forgot about. Fo...
Community Legend
4299 Views
1 replies
0 likes
My name is Coco and I'm from Thailand. I have become one of Spotify biggest fans since a few months ago when I was first introduced to Spotify by my American friend. I traveled to the US a couple months ago and I downloaded an app there and have been...
My name is Coco and I'm from Thailand. I have become one of Spotify biggest fans since a few months ago when I was first introduced to Spotify by my American friend. I traveled to the US a couple m...
Community Legend
1652 Views
1 replies
0 likes
So, here goes. I just went on spotify, to find a blue banner where is written "You are now using spotify premium". But i haven't paid or started a free trial. I don't want to pay, when i can listen free anyway. So, what do i do?
So, here goes. I just went on spotify, to find a blue banner where is written "You are now using spotify premium". But i haven't paid or started a free trial. I don't want to pay, when i can listen f...
Community Legend
556 Views
4 replies
0 likes
Hi guys, i need help, and the thing is i used a code to have premium, and that said i could use 0,99 euro of mine 7 euro and would get 3 months but i used the code and only get 1 month... why? what did i did wrong? i was like i will just use 0,99 eur...
Hi guys, i need help, and the thing is i used a code to have premium, and that said i could use 0,99 euro of mine 7 euro and would get 3 months but i used the code and only get 1 month... why? what d...
Community Legend
266 Views
1 replies
0 likes
I got a new phone and logged into spotify through facebook as always and now my playlists are gone...
I got a new phone and logged into spotify through facebook as always and now my playlists are gone...
Community Legend
292 Views
1 replies
0 likes
Hi, My name is Rafael and I had an account linked to my facebook (Rafael Suman Tassi). I've been paying it for some months now and for some reason, I now look as a free user and My playlists are gone. What happened?
Hi, My name is Rafael and I had an account linked to my facebook (Rafael Suman Tassi). I've been paying it for some months now and for some reason, I now look as a free user and My playlists are gone...
Community Legend
247 Views
1 replies
0 likes
I need to be logged out of all devices
I need to be logged out of all devices
Community Legend
220 Views
1 replies
0 likes
So I signed up for spotify premium and they gave me a 30 day free trail when starting up which im still in till the 15th of this month, and I saw the offer spotify made which was the 3 months for just 1$ and I would liked to be changed the 1$ for the...
So I signed up for spotify premium and they gave me a 30 day free trail when starting up which im still in till the 15th of this month, and I saw the offer spotify made which was the 3 months for jus...
Roadie
350 Views
3 replies
0 likes
