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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Maryisonfire12
  • Newbie
  • 394385 Views
  • 941 replies
  • 107 likes
  • Account
  • 394385 Views
  • 941 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1169997 Views
  • 119 replies
  • 112 likes
  • Account
  • 1169997 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98646 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98646 Views
  • 68 replies
  • 10 likes

Using Spotify out of my country

Hi, I'm a Spotify user from Colombia, I will travel to the US and I have already prepared my Spotify music for the trip; but I'm not sure if I can use my colombian account in United States. I hope you can help me.

  • Newbie
  • Hi, I'm a Spotify user from Colombia, I will travel to the US and I have already prepared my Spotify music for the trip; but I'm not sure if I can use my colombian account in United States. I hop...
  • Peter__
  • Community Legend
  • 707 Views
  • 2 replies
  • 0 likes
  • Subscription
    Your Music
  • 707 Views
  • 2 replies
  • 0 likes

Solved!! Migration from Gmail to 'g' based username

Migrated from gmail login (Premium Account) to the new username that starts with 'g' that Spotify provided and as expected, my playlists etc have gone. Spotify email instructions to use thier 'Contact' form don't appear to work in that no matter what...

  • Visitor
  • Migrated from gmail login (Premium Account)  to the new username that starts with 'g' that Spotify provided and as expected, my playlists etc have gone. Spotify email instructions ...
  • user-removed
  • Not applicable
  • 1869 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 1869 Views
  • 4 replies
  • 0 likes

accounts changed to FREE but I am paying premium

Both my accounts have been joined together and have been changed to FREE but I am paying premium and have been for years, I worry someone has hacked my account as my 9.99 a month is still coming out but my account is free and when I check my emails I...

  • Newbie
  • Both my accounts have been joined together and have been changed to FREE but I am paying premium and have been for years, I worry someone has hacked my account as my 9.99 a month is still coming out ...
  • Peter__
  • Community Legend
  • 196 Views
  • 2 replies
  • 0 likes
  • 196 Views
  • 2 replies
  • 0 likes

spotify premium

when i try to buy premuim it only gives me the option to try it for 30 days which i already did when i press pay it tells me wrong password

  • Casual Listener
  • when i try to buy premuim it only gives me the option to  try it for 30 days which i already did when i press pay it tells me wrong password
  • Peter__
  • Community Legend
  • 235 Views
  • 6 replies
  • 0 likes
  • 235 Views
  • 6 replies
  • 0 likes

They charge you more than they advertise

Why does Spotify charge me $12.99 instead of the $9.99 they advertise - I click on upgrade for $9.99 and they charged me $12.99 - why? Is this false advertising?

  • Casual Listener
  • Why does Spotify charge me $12.99 instead of the $9.99 they advertise - I click on upgrade for $9.99 and they charged me $12.99 - why? Is this false advertising?
  • Peter__
  • Community Legend
  • 288 Views
  • 2 replies
  • 0 likes
  • 288 Views
  • 2 replies
  • 0 likes

deployment

I am getting ready to deploy in less than 5 weeks. I will not have wifi access on my devices that I will have synced with the music. At most I would be able to log into a work computer. Would this be acceptable or do you have to go online on the devi...

  • Newbie
  • I am getting ready to deploy in less than 5 weeks. I will not have wifi access on my devices that I will have synced with the music. At most I would be able to log into a work computer. Would this be...
  • Peter__
  • Community Legend
  • 656 Views
  • 1 replies
  • 1 likes
  • 656 Views
  • 1 replies
  • 1 likes

Definitely using Spotify free, never gave credit card info, was still charged

Hello, I am definitely using the free version of Spotify, and I haven't even touched the premium trial. The scariest part was that I've never given Spotify my credit card information, nor has there been any record of me making payments of any sort, y...

  • Newbie
  • Hello,   I am definitely using the free version of Spotify, and I haven't even touched the premium trial. The scariest part was that I've never given Spotify my credit card information, no...
  • Peter__
  • Community Legend
  • 280 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 280 Views
  • 3 replies
  • 0 likes

Accidentally pressed Spotify Premium

Hi so my baby sister accidentally got my a 7 day free trial meanwhile i have like no money, and your website doesnt give a straight up CANCEL button or something that leads to "cancel" so what do I do? I dont want spotify premium and im not going to ...

  • Newbie
  • Hi so my baby sister accidentally got my a 7 day free trial meanwhile i have like no money, and your website doesnt give a straight up CANCEL button or something that leads to "cancel" so what do I d...
  • Peter__
  • Community Legend
  • 3537 Views
  • 3 replies
  • 0 likes
  • 3537 Views
  • 3 replies
  • 0 likes

Logging In

I am unable to log in to Spotify. I have sent a request to Support and have received a number from them but they have directed me here. I have already read all the help articles and have checked some of the q&a on this page. I think the problem is th...

  • Newbie
  • I am unable to log in to Spotify.  I have sent a request to Support and have received a number from them but they have directed me here.  I have already read all the help articles and have ...
  • Peter__
  • Community Legend
  • 171 Views
  • 2 replies
  • 0 likes
  • Free
  • 171 Views
  • 2 replies
  • 0 likes

Solved!! Can't link my original spotify account to my facebook

Hi I have had my spotify account for years (well before you could link it to facebook) and now I am having problems linking it with my facebook acount as I seem to have accidentally created a second account with my facebook log in details. How do I d...

  • Casual Listener
  • Hi    I have had my spotify account for years (well before you could link it to facebook) and now I am having problems linking it with my facebook acount as I seem to have accidentally ...
  • Peter__
  • Community Legend
  • 1585 Views
  • 20 replies
  • 0 likes
  • 1585 Views
  • 20 replies
  • 0 likes

Switching country and payment accounts bug

Hello all, just switched accounts from the UK to the US, updated payment details accordingly, but still received the below message referencing upcoming charges in GBP. I hope this is a bug, will keep an eye on my US credit card statement. The second ...

  • Newbie
  • Hello all, just switched accounts from the UK to the US, updated payment details accordingly, but still received the below message referencing upcoming charges in GBP.  I hope this is a bug, wil...
  • Peter__
  • Community Legend
  • 170 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 170 Views
  • 2 replies
  • 0 likes

Solved!! Forgot password

The place where site is sending me re cant remember password...well it wants my current password!!!!!!! Should be a link to be sent to my email to reset it. if this can't be resolved, i will to to 'Grooveshark'. Also, is not playing in my pc's speake...

  • Casual Listener
  • The place where site is sending me re cant remember password...well it wants my current password!!!!!!! Should be a link to be sent to my email to reset it. if this can't be resolved, i will to t...
  • Peter__
  • Community Legend
  • 577 Views
  • 5 replies
  • 0 likes
  • 577 Views
  • 5 replies
  • 0 likes

Solved!! Account hacked

It appears my spotify was hacked and they changed the email and the password (how is no email verification sent?). Could you please reset my account as well as restoring all of my deleted playlists (of a week ago is fine).

  • Newbie
  • It appears my spotify was hacked and they changed the email and the password (how is no email verification sent?). Could you please reset my account as well as restoring all of my deleted playlists (...
  • Peter__
  • Community Legend
  • 252 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 252 Views
  • 2 replies
  • 0 likes

How long before my subbscription is cancelled?

Dear all, I just received a message that Spotify cannot process the payment from my bank. I know that the credit limit is passed and that is the reason. The question is: can this payment wait for 2-3 weeks or will my Unlimited account be cancelled? T...

  • Casual Listener
  • Dear all,   I just received a message that Spotify cannot process the payment from my bank. I know that the credit limit is passed and that is the reason. The question is: can this payment w...
  • Peter__
  • Community Legend
  • 183 Views
  • 2 replies
  • 0 likes
  • 183 Views
  • 2 replies
  • 0 likes

Not able to log in

Hi there, I recently installed Spotify on my Android phone but am not able to log in. When trying to create a new account I am told that the email address is already in use. When trying to reset user I am told that it was created through Facebook so ...

  • Casual Listener
  • Hi there,   I recently installed Spotify on my Android phone but am not able to log in. When trying to create a new account I am told that the email address is already in use. When trying to...
  • Peter__
  • Community Legend
  • 2794 Views
  • 3 replies
  • 0 likes
  • Account
  • 2794 Views
  • 3 replies
  • 0 likes

Solved!! Want to delete my account.

Hi   I wish to delete my account. What to do?   Anders

  • Visitor
  • Hi   I wish to delete my account. What to do?   Anders
  • Carina
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

unidays discount ended but I extended??

Hi Spotify notified me of my unidays subscription ending and that I'd need to extend it... I logged into my unidays account and clicked to extend my discount. it came up with a confirmation msg at the top of the screen to indicate y discount had been...

  • Newbie
  • Hi Spotify notified me of my unidays subscription ending and that I'd need to extend it... I logged into my unidays account and clicked to extend my discount. it came up with a confirmation msg at th...
  • MichaelW
  • Community Legend
  • 1297 Views
  • 1 replies
  • 0 likes
  • 1297 Views
  • 1 replies
  • 0 likes

cancelled premium account before deadline and was charged a fee

This account has been a problem child from the begining, first I could not get the 30 days free, it wanted to give me less than a week, so then customer service fixed that, then I log on and cancel my account way before the deadline and they did not ...

  • Casual Listener
  • This account has been a problem child from the begining, first I could not get the 30 days free, it wanted to give me less than a week, so then customer service fixed that, then I log on and cancel m...
  • Josh
  • Community Legend
  • 183 Views
  • 5 replies
  • 0 likes
  • 183 Views
  • 5 replies
  • 0 likes

Account - Facebook problems

Dear Spotify, I have a slight problem with my account. I'm using my e-mail address to log in to my premium spotify account. Once I logged in on my wife's android phone, and somehow her facebook account was connected to my account. I tried to disconne...

  • Newbie
  • Dear Spotify,   I have a slight problem with my account. I'm using my e-mail address to log in to my premium spotify account. Once I logged in on my wife's android phone, and ...
  • MichaelW
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Solved!! Moving to another country

Hi, I used spotify in Spain several years ago and now can't access my account in Germany. I changed the country in my profile settings, but somehow I can't log in to Spotify anymore (already tried with changing the password). Help to reset it would b...

  • Casual Listener
  • Hi, I used spotify in Spain several years ago and now can't access my account in Germany. I changed the country in my profile settings, but somehow I can't log in to Spotify anymore (already tried ...
  • therezoulini
  • Casual Listener
  • 986 Views
  • 7 replies
  • 0 likes
  • 986 Views
  • 7 replies
  • 0 likes