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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8463 Views
  • 1 replies
  • 9 likes
  • Security
  • 8463 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 475520 Views
  • 978 replies
  • 111 likes
  • Account
  • 475520 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207994 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207994 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119189 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119189 Views
  • 72 replies
  • 12 likes

Account Hacked - Tried Everything

Hey guys, My account has been compromised by some girl in Germany, and I constantly see notifiications of songs being played on "iPhone van Zoe". I have tried "Sign out Everywhere" after changing my Facebook password, and she was STILL able to get my...

  • Casual Listener
  • Hey guys,   My account has been compromised by some girl in Germany, and I constantly see notifiications of songs being played on "iPhone van Zoe". I have tried "Sign out Everywhere" after c...
  • Peter__
  • Community Legend
  • 422 Views
  • 3 replies
  • 0 likes
  • 422 Views
  • 3 replies
  • 0 likes

Spotify thinks im abroad, when im not

I created my spotify account whille i was traveling un the UK, now im back at my home country and i cant use it anymore, it tells me that im using it abroad when im clearly not

  • Newbie
  • I created my spotify account whille i was traveling un the UK, now im back at my home country and i cant use it anymore, it tells me that im using it abroad when im clearly not
  • Peter__
  • Community Legend
  • 221 Views
  • 2 replies
  • 0 likes
  • 221 Views
  • 2 replies
  • 0 likes

Have been downgraded and still being charged

I upgraded to premium last month, I was charged and it was working for a few days but then it went back to a free account. I've contacted spotify support twice but have had no reply. I am still being charged for premium account even though my bank de...

  • Newbie
  • I upgraded to premium last month, I was charged and it was working for a few days but then it went back to a free account. I've contacted spotify support twice but have had no reply. I am still being...
  • Peter__
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • Account
  • 145 Views
  • 1 replies
  • 0 likes

Premium or not?! HELP!

Hi guys! Please help me! I want to cancel my premium account but when I search in my profile it says that I have spotify premium until november first and then it will be free...but the point is that I have that same message since I started my premium...

  • Newbie
  • Hi guys! Please help me! I want to cancel my premium account but when I search in my profile it says that I have spotify premium until november first and then it will be free...but the point is that ...
  • Grace
  • Spotify
  • 150 Views
  • 2 replies
  • 0 likes
  • 150 Views
  • 2 replies
  • 0 likes

Facebook and spotify account detachment

Hello! I've been trying to disconnect my Facebook from my spotify account because I just don't want to have to log in through Facebook any longer.. I submitted, but I still haven't heard back..Please helpOh & the case(?) # is 01968347Thank you!

  • Newbie
  • Hello! I've been trying to disconnect my Facebook from my spotify account because I just don't want to have to log in through Facebook any longer.. I submitted, but I still haven't heard back.. Plea...
  • Jordi
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

switching from free to premium

So I'm trying to switch from free to premium and I'mlogged into my account and everything so when I go into the process of the 30 day free trial and I press the proceed button it says I have an incorrect password, but I'm logged in and everything. pl...

  • Newbie
  • So I'm trying to switch from free to premium and I'mlogged into my account and everything so when I go into the process of the 30 day free trial and I press the proceed button it says I have an incor...
  • MichaelW
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Not able to redeem this code

Hi there, When I try to redeem my 3month subscription card it won't let me. When I go and select one of the two options either being the 6months unlimited or the 3month premium. I click the 3month premium and then it says "We are currently not able t...

  • Casual Listener
  • Hi there, When I try to redeem my 3month subscription card it won't let me. When I go and select one of the two options either being the 6months unlimited or the 3month premium. I click the 3month pr...
  • MattSuda
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 185 Views
  • 1 replies
  • 0 likes

Triple charge and no help

Complained on the 16th that I'd been triple charged. Advisor sent a link to fill out a contact form. Filled out and got an email saying spotify were looking into my case within 5 minutes. Haven't heard from you since. Just want my £9.99 back.

  • Casual Listener
  • Complained on the 16th that I'd been triple charged. Advisor sent a link to fill out a contact form. Filled out and got an email saying spotify were looking into my case within 5 minutes. Haven't hea...
  • user-removed
  • Not applicable
  • 189 Views
  • 2 replies
  • 0 likes
  • 189 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Family — number of users & payment

Hi, so I upgraded my premium account to be able to manage 4 other accounts (I specifically chose that option in the form) in order to get a famil discount. 3 users already redemeed the family plan code but there's one empty slot. My question is — do ...

  • Roadie
  • Hi, so I upgraded my premium account to be able to manage 4 other accounts (I specifically chose that option in the form) in order to get a famil discount. 3 users already redemeed the family pla...
  • cloudsmaker
  • Roadie
  • 1026 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 1026 Views
  • 2 replies
  • 0 likes

Unidays half price for students - The student id supplied is invalid.

Hi guys, I have just created an account on Unidays and verified that I am student, but when I want to redeem the offer I get - The student id supplied is invalid. Could you help me with this please? Cheers

  • Regular
  • Hi guys, I have just created an account on Unidays and verified that I am student, but when I want to redeem the offer I get - The student id supplied is invalid. Could you help me with thi...
  • Peter__
  • Community Legend
  • 2841 Views
  • 26 replies
  • 0 likes
  • 2841 Views
  • 26 replies
  • 0 likes

Solved!! I cannot activate the 30-day free trial - Credit/Debit Card or Paypal

Hi, I am trying to activate Premium 30-day Free Trial, upon selecting payment method debit card or paypal I just get a blank screen everytime for the past 48 hours ? Please help, thank you

  • Casual Listener
  • Hi,   I am trying to activate Premium 30-day Free Trial, upon selecting payment method debit card or paypal I just get a blank screen everytime for the past 48 hours ? Please help, thank you
  • robertcliff
  • Casual Listener
  • 397 Views
  • 2 replies
  • 0 likes
  • 397 Views
  • 2 replies
  • 0 likes

Solved!! Cannot change country to UK to claim Unidays Spotify Premium discount

Hi, I'm from Sweden but I'm studying in the UK. I have a Premium subscription and I'm using my Swedish card so currently my country on my account is Sweden. I found out that students can get a 50% discount on Premium with Unidays, and I've tried clai...

  • Casual Listener
  • Hi,   I'm from Sweden but I'm studying in the UK. I have a Premium subscription and I'm using my Swedish card so currently my country on my account is Sweden. I found out that students can g...
  • fileea
  • Casual Listener
  • 10758 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 10758 Views
  • 5 replies
  • 0 likes

Check subscription dates with Vodafone Italy?

Hello, I've activated Spotify Premium with Vodafone Italy (which offers 6 months of Premium for free) but I'm not sure how to check when the activation date is (and recurring renewals) and since we have multiple accounts in the family I'm even more c...

  • Regular
  • Hello, I've activated Spotify Premium with Vodafone Italy (which offers 6 months of Premium for free) but I'm not sure how to check when the activation date is (and recurring renewals) and since we...
  • Jason
  • Spotify Legend
  • 395 Views
  • 3 replies
  • 0 likes
  • Premium
  • 395 Views
  • 3 replies
  • 0 likes

account being used

I was wondering if you could clear all the devices off my account . since it keeps saying its being used somewhere else.

  • Newbie
  • I was wondering if you could clear all the devices off my account . since it keeps saying its being used somewhere else.
  • Jason
  • Spotify Legend
  • 390 Views
  • 2 replies
  • 0 likes
  • Account
  • 390 Views
  • 2 replies
  • 0 likes

Solved!! Delete and create a new account. Why? To have a new username.

Good morning, I want to change my username to later create a new account and pay a Premium account, but it's impossible. So, I changed my email and now I try to create a new account, but the system say me that my email is been used. My previous email...

  • Visitor
  • Good morning,   I want to change my username to later create a new account and pay a Premium account, but it's impossible. So, I changed my email and now I try to create a new account, but t...
  • Peter__
  • Community Legend
  • 55176 Views
  • 8 replies
  • 2 likes
  • Account
  • 55176 Views
  • 8 replies
  • 2 likes

Solved!! Partner Subscripton with Times.co.uk

I've just signed up to a package with Time.co.uk that includes 12 months of Spotify. I followed the intructions on the Times to redeem the coupon but how do I check whether that has indeed been applied to my spotify account? I was already premium sub...

  • Casual Listener
  • I've just signed up to a package with Time.co.uk that includes 12 months of Spotify. I followed the intructions on the Times to redeem the coupon but how do I check whether that has indeed been ...
  • Carina
  • Community Legend
  • 379 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 379 Views
  • 1 replies
  • 0 likes

Family account: second person cannot use premium account

Hello I have opened a premium account for 3 persons (1+2 family option, i.e. one for the parents and one for each child). My first child is able to login as a premium member, but the other not. I have used the code, but I get the message that the sec...

  • Casual Listener
  • Hello   I have opened a premium account for 3 persons (1+2 family option, i.e. one for the parents and one for each child). My first child is able to login as a premium member, but the other...
  • magerfol
  • Casual Listener
  • 561 Views
  • 4 replies
  • 0 likes
  • Premium
  • 561 Views
  • 4 replies
  • 0 likes

Solved!! Being forced to upgrade to Premium.

Just got a mail saying that my card is expiring in a few days, which is weird because my card says it expires in 2015 and not 2014... Still got a whole year before that happens. So I'm trying to fix this, and tried to change my card details, but it's...

  • Casual Listener
  • Just got a mail saying that my card is expiring in a few days, which is weird because my card says it expires in 2015 and not 2014... Still got a whole year before that happens. So I'm trying to fix ...
  • muffler1
  • Newbie
  • 3844 Views
  • 5 replies
  • 0 likes
  • 3844 Views
  • 5 replies
  • 0 likes

How in the heck do you share a playlists

My girlfriend loves my playlists..so she sign up for spotify premium. I go to my account..right click on the playlist I want to share with her...it asks me to type the name of the friend (she is a facebook log in...I am not). I type her name and hit ...

  • Newbie
  • My girlfriend loves my playlists..so she sign up for spotify premium.  I go to my account..right click on the playlist I want to share with her...it asks me to type the name of the friend (she i...
  • MattSuda
  • Spotify Star
  • 315 Views
  • 3 replies
  • 0 likes
  • 315 Views
  • 3 replies
  • 0 likes

Unlinked Facbook and my playlists and saved albums are gone

Hi. I unlinked Spotify from my Facebook, and now my playlists and saved albums are gone. Anyway to get those back? I've tried relogging in through Facebook and through my username: 12161888716 Thanks!

  • Newbie
  • Hi. I unlinked Spotify from my Facebook, and now my playlists and saved albums are gone. Anyway to get those back? I've tried relogging in through Facebook and through my username: 12161888716 &nbs...
  • Peter__
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes