Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hello, i have a family premium account and deleted accidently one of my children from the account. When opening the link I sent him to join the account it says that I can't add myself to my own account. However he has his own account on his own devic...
It’s really annoying cause I don’t want your **bleep**ing suggestions. If I did then there’d be no point of creating a playlist with music that I LIKE. So stop. Seriously. Also stop adding more songs after I try to delete the ones you add. Please let...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan i change my actual Account into a family Account?
I am on a Mac using Chrome browser, I have a Premium account. When I am on the account page I go to "Available Plans" and try to upgrade to the Family Plan, but every time it just results in a red box that says "Oops! Something went wrong, please try...
PlanPremiumCountryUnited States DeviceSamsung Galaxy j7Operating SystemAndroid 9 My Question or IssueI have been searching spotify attempting find a song mash-up that I discovered on YouTube which contains the 2 songs "I fall Apart" by Post Malone an...
Plan:PremiumCountry: U.S. Device(iPhone 8, Macbook Pro late 2019) Someone keeps on hacking onto my account. I already tried signing out of all my accounts and changing my password. The person just hacked my account again.
Hola amigosQueremos dar de alta el spoty familiar. El tema es que cada entre mi casa y mis dos hijos tenemos 6 alexas. La intención es hacer una cuenta para cada alexa, puedo escuchar la música de spoty en los dispositivos alexa. Me temo que alguna v...
FamilyCountryU.KDeviceVarious (Iphones & Sonos) My Question or Issue Hi, My wife and I cannot listen on our phones at the same time. It stops playback for one of us. We 100% have separate accounts and email addresses, and are logged into the correct ...
Spoiler (Highlight to read) Hi, I am using the app on a kinda old Samsung device and when I opened the app after work, I was disconnected and couldnt reconnect. I asked for a pw reset email but everytime I clic on it, it says that the link has expire...
PlanPremiumCountryUSADeviceiPhone 8Operating SystemIOSMy Suggestion(s)Hello. My name is Cole. I do understand we cannot usernames but I have my reasoning for wanting the ability to change display names. People change their names in real life and onli...
PlanFree with this account.Country DevicePCOperating SystemWindows 10 My Question or IssueHi! I just linked my podcast to Spotify via one of my accounts (*snip*). But I can't manage the show. When I go to "catalog" and click on the podcast (Gente dic...
this is a question about the community, not the product. Although i've indicated that i want to receive email notifications when someone replies to one of my community posts, i never receive any. i've checked that the option is set properly and that ...
PlanPremiumCountryGermanyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewe have family premium but my husband cannot connect. His cellphone always tells him that he...
So I was listening to music and all of a sudden my account was being used on someone else's IPhone. So, I quickly changed my password to something completely different that I don't use for any of my other online stuff. 10 minutes later, my account is...
PlanI want to join a PREMIUM Family account, however it's telling me i'm in the wrong country CountryIt is currently set to Mexico but want to change to UK DeviceMacBook Pro (Retina, 13-inch, Early 2015) Operating SystemiOS 10 My Question or IssueHey...
PlanPremiumCountryUSADeviceNote 9 and Desktop PCOperating SystemAndroid Version 9 and Windows 10 My Question or IssueI believed somebody else may be using my account so I reset my password and logged out of the account everywhere using the "Sign out ...
Tried to sign up for Family Plan. Had to take out Premium and was charged. Also been charged for Family plan when its supposed to be a 3 month free trial. Please help fix this.PlanPremium/FamilyCountryNZDevicePixel 3a / Dell PCOperating SystemAndroid...
PlanPremiumCountryNetherlandDeviceSamsungOperating SystemAndroid My Question or IssueThis morning my account suddenly changed to free.. even I paid 4 days ago and I have the account for several years. Please help me! I want my premium account back.
PlanPremiumCountry USADeviceLG Stylo 4My Question or Issue I don't remember the Gmail I used for my account, but I know the card number I entered as well as the backup gmail I think
PlanPremiumCountryPH My Question or IssueI have unlinked my facebook account to spotify, but when I connect my facebook account to my current spotify account, it still shows my username and not my facebook account. How can I delete all my previous sp...