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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88695 Views

9 replies

2 likes

Account
Login
  • 88695 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

758006 Views

18 replies

29 likes

  • 758006 Views
  • 18 replies
  • 29 likes

Pathetic Can't even change my Country When I live in USA

I'm a military kid that just moved back to the United States from an overseas assignment, and my country is set to italy and I can't even change it to USA. It's telling me to buy premium to change it. So now I can't listen to music. I'm not paying 10...

Newbie

I'm a military kid that just moved back to the United States from an overseas assignment, and my country is set to italy and I can't even change it to USA. It's telling me to buy premium to change it...

Joe

Community Legend

263 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 263 Views
  • 1 replies
  • 0 likes

Can't change credit card

Hi there. I am trying to change my credit card details for my account, but when I go to SUBSCRIPTIONS I cannot change anything all it says is this "The last purchase with this payment method was declined by your bank or payment provider.The bank has ...

Casual Listener

Hi there. I am trying to change my credit card details for my account, but when I go to SUBSCRIPTIONS  I cannot change anything all it says is this "The last purchase with this payment method wa...

Joe

Community Legend

1478 Views

7 replies

0 likes

  • 1478 Views
  • 7 replies
  • 0 likes

"Lost" Account connected to Facebook

For the past few years I used to use spotify via my facebook account. Recently I decided to make an actual Spotify account. However, being the "great genius" I am, I tried to connect the spotify account with my facebook-spotify account. As I did so, ...

Casual Listener

For the past few years I used to use spotify via my facebook account. Recently I decided to make an actual Spotify account. However, being the "great genius" I am, I tried to connect the spotify acco...

Joe

Community Legend

625 Views

3 replies

1 likes

Account
  • 625 Views
  • 3 replies
  • 1 likes

3 for 1 deal ineligibility?

Just had an advertisement on my phone for the 3 for 1 deal, having discontinuined my current premium subscription due to money constraints. After clicking on the offer I'm told infact I'm not eligible for this deal. I've also heard since that this de...

Visitor

Just had an advertisement on my phone for the 3 for 1 deal, having discontinuined my current premium subscription due to money constraints. After clicking on the offer I'm told infact I'm not eligibl...

Joe

Community Legend

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

paying account

I would like to have a yearly payment plan...is that possible? Regards Dave morgan

Newbie

I would like to have a yearly payment plan...is that possible?   Regards   Dave morgan

Joe

Community Legend

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

Deleted FaceBook which has my Premium Spotify linked!

What can I do? Can I transfer my Spotify Premium to a new account? I don't use FaceBook any more it's terrible.

Newbie

What can I do? Can I transfer my Spotify Premium to a new account? I don't use FaceBook any more it's terrible.

Joe

Community Legend

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

I've been charged 3 time in one night after I restarted my premium account....Why!!!!1

I find the lack of a customer service phone number unsatisfactory. I need to know why I've been robbed and when (or if I'll even) get my money back. And now I have to wait until who knows when I'll get a response. That money was much needed and the f...

Newbie

I find the lack of a customer service phone number unsatisfactory. I need to know why I've been robbed and when (or if I'll even) get my money back. And now I have to wait until who knows when I'll g...

Joe

Community Legend

307 Views

1 replies

0 likes

Account
Premium
Subscription
  • 307 Views
  • 1 replies
  • 0 likes

Solved!! 1 month premium 2 free

Hey there. I'm willing to sing for premium in case I receive 2 months free. The problem is that they only let me have the 30 day trial premium. Im a new user. how can I get this offer? Thanks

Casual Listener

Hey there. I'm willing to sing for premium in case I receive 2 months free. The problem is that they only let me have the 30 day trial premium. Im a new user. how can I get this offer? Thanks

Joe

Community Legend

521 Views

3 replies

0 likes

  • 521 Views
  • 3 replies
  • 0 likes

Return from study abroad and can't get student discount

I was studying in France for the semester, but still enrolled at an accredited US institution. I started my Premium subscription there with a French card, so my country was listed as France. Now I wish to change my country to the US, to have access t...

Newbie

I was studying in France for the semester, but still enrolled at an accredited US institution. I started my Premium subscription there with a French card, so my country was listed as France. Now I wi...

Joe

Community Legend

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

dont get the premium receive and can't access the kode

Hello, i paid premium, but in my profile I didn´t know my email was wrong, so they send the code to active premium to an invalid email, i don't know how to resend this mail to my right account and active what I paid for.

Newbie

Hello, i paid premium, but in my profile I didn´t know my email was wrong, so they send the code to active premium to an invalid email, i don't know how to resend this mail to my right account and ac...

Peter__

Community Legend

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

2 Premium charges in 1 month???

Hey everyone, I love music but am having a problem with Spotify. I signed up for the 30 day trial and used it up. Today is the 30th day so I decided to cancel it before I was charged. I then signed up again for premium for $4.99 (student discount), w...

Newbie

Hey everyone,    I love music but am having a problem with Spotify. I signed up for the 30 day trial and used it up. Today is the 30th day so I decided to cancel it before I was charged...

naerynom

Casual Listener

596 Views

4 replies

0 likes

Account
Free
Login
Premium
Subscription
Unlimited
  • 596 Views
  • 4 replies
  • 0 likes

Accounts suddenly merged & premium gone

Hello, following situation: I used the 3-for-1 summer deal. Payment via Paypal. Everything okay so far. Created account via Facebook. Everything was fine. Tried to connect my mobile phone with Spotify, got logged out on my computer. Logged in again a...

Casual Listener

Hello,   following situation: I used the 3-for-1 summer deal. Payment via Paypal. Everything okay so far. Created account via Facebook. Everything was fine. Tried to connect my mobile phone ...

C8lynris

Newbie

641 Views

8 replies

0 likes

  • 641 Views
  • 8 replies
  • 0 likes

My account has been compromised

I have Spotify Premium account. Yesterday I noticed that a bunch of weird playlists had shown up on my devices. I logged into my account on the website today (using Facebook credentials) and found that all of the credentials associated with my accoun...

Regular

I have Spotify Premium account. Yesterday I noticed that a bunch of weird playlists had shown up on my devices. I logged into my account on the website today (using Facebook credentials) and found th...

Joe

Community Legend

834 Views

9 replies

0 likes

Premium
Security
  • 834 Views
  • 9 replies
  • 0 likes

Cambiar correo spotify por correo de Facebook

Hola, tengo como antiguamente un correo asociado a la cuenta spotify, pero me creé otro correo para facebook el cual sincronicé con spotify, ahora bien queria poner ese correo en vez de tener el antiguo que tenia en mi cuenta spotify pero no me deja,...

Newbie

Hola, tengo como antiguamente un correo asociado a la cuenta spotify, pero me creé otro correo para facebook el cual sincronicé con spotify, ahora bien queria poner ese correo en vez de tener el anti...

ale07120

Newbie

2341 Views

3 replies

0 likes

  • 2341 Views
  • 3 replies
  • 0 likes

Solved!! I've been charged for the Spotify Premium trial.

Hi, I signed up to the Spotify Premium free trial today and money has been taken out of my bank already. Is there someone who can cancel the account and refund me the money which has been taken? Thanks.

Casual Listener

Hi, I signed up to the Spotify Premium free trial today and money has been taken out of my bank already. Is there someone who can cancel the account and refund me the money which has been taken? &n...

JTGreat

Casual Listener

403 Views

2 replies

0 likes

Account
Premium
Subscription
  • 403 Views
  • 2 replies
  • 0 likes

Solved!! 2 months free?

Hello i have payd for an half year of premium but didn't received 2 months free can someone help me?

Newbie

Hello i have payd for an half year of premium but didn't received 2 months free can someone help me?

Peter__

Community Legend

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Can't reauthorise my spotify account for Sonos

Have changed my spotify account password but it is still not reauthorising. It appears to be quite common, but there's no clear guidance on how to solve it. Any thoughts? it's so frustrating

Casual Listener

Have changed my spotify account password but it is still not reauthorising. It appears to be quite common, but there's no clear guidance on how to solve it.   Any thoughts? it's so frus...

Peter__

Community Legend

657 Views

5 replies

0 likes

Other
Premium
  • 657 Views
  • 5 replies
  • 0 likes

play list

How to create a listthis is my first time

Newbie

How to create a list this is my first time

Peter__

Community Legend

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

Premium account not showing up anymore

I just purchased the 3 months for $10 on June 6th. My CC shows an appropriate charge on June 8th. Everything had been working fine, but this morning I see that I am back at Spotify Free. I've tried logging in and out as well as deleting and reinstall...

Casual Listener

I just purchased the 3 months for $10 on June 6th.  My CC shows an appropriate charge on June 8th.  Everything had been working fine, but this morning I see that I am back at Spotify Free.&...

Peter__

Community Legend

430 Views

3 replies

0 likes

  • 430 Views
  • 3 replies
  • 0 likes

Spotify and Songkick

Are there details on the merging of these two? I was a huge fan of Songkick before the integration and very happy with the move. I listen to a lot of music i never heard before on Spotify and found a band that I liked. So, I went to Songkick to track...

Regular

Are there details on the merging of these two? I was a huge fan of Songkick before the integration and very happy with the move.   I listen to a lot of music i never heard before on Spotify ...

Peter__

Community Legend

625 Views

1 replies

0 likes

  • 625 Views
  • 1 replies
  • 0 likes