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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9326 Views
  • 3 replies
  • 9 likes
  • Security
  • 9326 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484752 Views
  • 979 replies
  • 111 likes
  • Account
  • 484752 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211667 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211667 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121370 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121370 Views
  • 72 replies
  • 12 likes

conecct with facebook

Hi. Im from chile so excuse my englishMi account is with the facebook login but i want to change it to the email login cause in my work facebook in unavailable and I cant login there. ¿how can i do it?

  • Casual Listener
  • Hi. Im from chile so excuse my english Mi account is with the facebook login but i want to change it to the email login cause in my work facebook in unavailable and I cant login there. ¿how can i do...
  • Keicha
  • Casual Listener
  • 213 Views
  • 2 replies
  • 0 likes
  • 213 Views
  • 2 replies
  • 0 likes

Premium account changed to student account

Hello, I signed up for the free trial upgrade and entered my payment information. I saw this morning that I am elligable for the student discount so I entered my college information, however I'm not sure if it went through because on my account page ...

  • Visitor
  • Hello,  I signed up for the free trial upgrade and entered my payment information. I saw this morning that I am elligable for the student discount so I entered my college information, however ...
  • kbrooksc
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
  • 204 Views
  • 1 replies
  • 0 likes

Problem with Searching playlists

Dear Spotify, I've been trying to publish playlists to the general public for a few months (I'm a part of a company, and we want to offer playlists through spotify for different products). They are listed as 'Public'. The playlists we create are not ...

  • Newbie
  • Dear Spotify,   I've been trying to publish playlists to the general public for a few months (I'm a part of a company, and we want to offer playlists through spotify for different products)....
  • edrsicollrex
  • Casual Listener
  • 214 Views
  • 2 replies
  • 0 likes
  • 214 Views
  • 2 replies
  • 0 likes

No Access to Subscribed Accout

Pretty big problem for me, I was just charged the £9.99 fee for premium. Pretty sure the account that is being charged is the one i created before going on holiday for a bit, I have barely used it and I've lost all details for it, although i think I ...

  • Newbie
  • Pretty big problem for me, I was just charged the £9.99 fee for premium. Pretty sure the account that is being charged is the one i created before going on holiday for a bit, I have barely used it an...
  • kbrooksc
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Subscription
  • 213 Views
  • 1 replies
  • 0 likes

Cancel someone else's subscription that you're paying for

How do i cancel a subscription that is being paid for by my credit card if someone changed the account password?

  • Newbie
  • How do i cancel a subscription that is being paid for by my credit card if someone changed the account password? 
  • Joe
  • Community Legend
  • 3792 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 3792 Views
  • 1 replies
  • 0 likes

30 days Premium Trial period has not been applied ...

One month ago I subscribed Spotify Premium. I was charged for the first month and today I have been charged for the second month ... I expected the first charge was for the second month considering the 30 days free trial ... In this way I HAVEN'T had...

  • Newbie
  • One month ago I subscribed Spotify Premium. I was charged for the first month and today I have been charged for the second month ... I expected the first charge was for the second month considering t...
  • Joe
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

I logged out, what a mistake!!!!

Ok, I logged out......what a mistake, have tried logging in and have tried multiple password changes and I still can't get in.......
I can get in via FB but all my playlists are gone........NOT happy

  • Newbie
  • Ok, I logged out......what a mistake, have tried logging in and have tried multiple password changes and I still can't get in.......<br>I can get in via FB but all my playlists are gone...........
  • kbrooksc
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • Free
  • 246 Views
  • 1 replies
  • 0 likes

No name or profile picture

Hi, I signed up via the Android app a month or two ago and signed in via Facebook, but it never sync'd my name/profile picture. Just attributed it to a bug and ignored it. Now I've got Spotify on my Desktop and it's doing the same thing. Have tried d...

  • Newbie
  • Hi,  I signed up via the Android app a month or two ago and signed in via Facebook, but it never sync'd my name/profile picture. Just attributed it to a bug and ignored it. Now I've got Spotif...
  • Josh
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • Account
  • 256 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled subscription but FB account was still charging credit card

Hello, About 6 months ago, I cancelled my Premium subscription (or so I thought) by logging into the Spotify site, cancelling and removing my payment method. Fast forward 6 months to realize my credit card was still being charged. The response from S...

  • Newbie
  • Hello,   About 6 months ago, I cancelled my Premium subscription (or so I thought) by logging into the Spotify site, cancelling and removing my payment method.   Fast forward 6 mont...
  • kbrooksc
  • Community Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Disabled facebook account

I am not the first who cannot use spotify anymore due to a disabled facebook account, but I didn't really find a solution here on the forum. The one thing that was suggested in one of the posts was to submit the contact form, but for this you first h...

  • Newbie
  • I am not the first who cannot use spotify anymore due to a disabled facebook account, but I didn't really find a solution here on the forum. The one thing that was suggested in one of the posts was t...
  • kbrooksc
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

All my saved songs are gone

After I installed the most recent update. How do I get them back? Thank you

  • Newbie
  • After I installed the most recent update.   How do I get them back?   Thank you 🙂
  • kbrooksc
  • Community Legend
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Invitiations

Hi Just got my invite to Spotify Canada!! Stoked When I signed up I had one invite. I wanted to give it to my wife so she could start her own account here in Canada. Now my invite is gone. WTF?

  • Newbie
  • Hi   Just got my invite to Spotify Canada!! Stoked   When I signed up I had one invite. I wanted to give it to my wife so she could start her own account here in Canada.   ...
  • kbrooksc
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 216 Views
  • 1 replies
  • 0 likes

Solved!! which is the day of collection (cutoff) for spotify?

which is the cutoff day for spotify? I want to register premium but get free 30 days and want to know the day of collection or cutting service to make payment, to stay up to date with my credit card.

  • Newbie
  • which is the cutoff day for spotify? I want to register premium but get free 30 days and want to know the day of collection or cutting service to make payment, to stay up to date with my credit card.
  • kbrooksc
  • Community Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Solved!! updated premium on IPHONE and it wont let me access premium on pc its on free trail

Hi can someone please help me i just upgraded 3 months of premium using my i phone and it worked my i phone has 3 months of premium but it did not go onto my computers spotify that is still on free trail. I dont no if my phone will still work when it...

  • Regular
  • Hi can someone please help me i just upgraded 3 months of premium using my i phone and it worked my i phone has 3 months of premium but it did not go onto my computers spotify that is still on free t...
  • kbrooksc
  • Community Legend
  • 800 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 800 Views
  • 7 replies
  • 0 likes

Want 30 day trial, how to apply the student discount to the renewal?

Poor college student. Want spotfiy premium. Also want 30 day trial, but it will take 9.99 once trial is up. How do I apply the student discount to that?

  • Newbie
  • Poor college student.   Want spotfiy premium.   Also want 30 day trial, but it will take 9.99 once trial is up.   How do I apply the student discount to that?
  • kbrooksc
  • Community Legend
  • 916 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Subscription
    Unlimited
  • 916 Views
  • 1 replies
  • 0 likes

Solved!! Change an account connected to facebook to an "actual" spotify account

My problem is a common one I think. I want to "disconnect" spotify from my facebook, so I can listnen to it without having to login to facebook. Either by making a new account, or by unlinking the account I have at the moment. I've seen and tried all...

  • Music Fan
  • My problem is a common one I think. I want to "disconnect" spotify from my facebook, so I can listnen to it without having to login to facebook. Either by making a new account, or by unlinking the ac...
  • Escapist_1
  • Music Fan
  • 2056 Views
  • 17 replies
  • 2 likes
  • 2056 Views
  • 17 replies
  • 2 likes

Solved!! Account issues

For whatever reason, my spotify account has been closed after i tried to remove spotify from facebook. I can log ontop my original account and now i have tow different accounts under the same email. I lost connection to my original account and I dont...

  • Casual Listener
  • For whatever reason, my spotify account has been closed after i tried to remove spotify from facebook. I can log ontop my original account and now i have tow different accounts under the same email. ...
  • Tubbz64
  • Casual Listener
  • 682 Views
  • 3 replies
  • 0 likes
  • 682 Views
  • 3 replies
  • 0 likes

removing iPhone as one of my 3 devices

Hi could some body please help me as I have a new Samsung phone and would like to remove my old iPhone from my list of devices. How do I do this?Thanks

  • Newbie
  • Hi could some body please help me as I have a new Samsung phone and would like to remove my old iPhone from my list of devices. How do I do this? Thanks
  • blake
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

I never signed up for Spotify, ever, yet I have an account now and I'm receiving emails.

I never signed up for Spotify. I want the account deleted. I can't find where to even contact support nor where to delete an account. What kind of company is this?

  • Casual Listener
  • I never signed up for Spotify. I want the account deleted. I can't find where to even contact support nor where to delete an account. What kind of company is this?
  • dpinntozzi
  • Casual Listener
  • 1418 Views
  • 2 replies
  • 0 likes
  • 1418 Views
  • 2 replies
  • 0 likes