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Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
88177 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
737008 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
755582 Views
18 replies
29 likes
Hello! Can anyone explain why even though we have upgraded to Unlimited (yesterday) we are still getting adverts in our stream? Is it because we are playing it off an iphone and that is an iOS device? Or does it useually take this long for the upgrad...
Hello! Can anyone explain why even though we have upgraded to Unlimited (yesterday) we are still getting adverts in our stream? Is it because we are playing it off an iphone and that is an iO...
Community Legend
208 Views
1 replies
0 likes
Recently upgraded to premium but can't paly on different platforms at the same time, even if we are trying to listen offline. Can you advise. Thanks
Recently upgraded to premium but can't paly on different platforms at the same time, even if we are trying to listen offline. Can you advise. Thanks
Community Legend
266 Views
2 replies
0 likes
Hi, I have my spotify account linked with my facebook account. Today a new spotify account has been created and linked with my facebook account, so i can't login anymore with my first spotify account and when I use my facebook e-mail I find the new s...
Hi, I have my spotify account linked with my facebook account. Today a new spotify account has been created and linked with my facebook account, so i can't login anymore with my first spoti...
Casual Listener
1074 Views
2 replies
0 likes
I received and email on June 9th to tell me that I could get two months free premium if I joined up. I clicked the link in the email and I signed up on Monday the 11th. However it is only telling me that I am getting one month free, why is this? I on...
I received and email on June 9th to tell me that I could get two months free premium if I joined up. I clicked the link in the email and I signed up on Monday the 11th. However it is only telling me ...
Community Legend
1882 Views
4 replies
0 likes
Got a new phone, downloaded Spotify. Playlist and premium is gone. I login in with facebook and don't remember my username.
Got a new phone, downloaded Spotify. Playlist and premium is gone. I login in with facebook and don't remember my username.
Community Legend
271 Views
2 replies
0 likes
1. I prefer to also have an email and a chat option when contacting support 2. The online help form doesn't work. When i chose payment problems then the 2 option gets highlighted as green but it is still not possible to choose something from that dro...
1. I prefer to also have an email and a chat option when contacting support 2. The online help form doesn't work. When i chose payment problems then the 2 option gets highlighted as green but it is...
Community Legend
519 Views
2 replies
2 likes
How do I fix this? I have tried restarting and logging in again etc.
How do I fix this? I have tried restarting and logging in again etc.
Community Legend
350 Views
1 replies
0 likes
Hi, Is this offer for current premium users? Saw ad that said 2 months for price of one and it was going to end at 15.6. Got this ad on my phone, but currently can't find any info of it. I'd really like to use that offer. Regards, Petteri
Hi, Is this offer for current premium users? Saw ad that said 2 months for price of one and it was going to end at 15.6. Got this ad on my phone, but currently can't find any info of ...
Casual Listener
632 Views
7 replies
0 likes
My question is this I would like to have my account here not linked with fb, the only thing is I log in with my fb info. Is there a way to unlinked them for safety since fb is always having issues and if fb goes down I won't be able to log in. Plus d...
My question is this I would like to have my account here not linked with fb, the only thing is I log in with my fb info. Is there a way to unlinked them for safety since fb is always having iss...
Community Legend
440 Views
2 replies
0 likes
About a week ago I took the offer for 3 months for the price of one, I have checked my bank account and I have been charged £9.99 from spotify as expected. But hen I logged on today only to be told that my premium trial period had finished and saying...
About a week ago I took the offer for 3 months for the price of one, I have checked my bank account and I have been charged £9.99 from spotify as expected. But hen I logged on today only to be told t...
Community Legend
453 Views
3 replies
0 likes
Hi, I've been paying for Spotify premium for about 4 months now, though my account insists that I don't have premium access. I have no need to yes the service, and would like the payments to stop being taken from my account. Haven't been able to get ...
Hi, I've been paying for Spotify premium for about 4 months now, though my account insists that I don't have premium access. I have no need to yes the service, and would like the payments to stop bei...
Community Legend
203 Views
1 replies
0 likes
Ok, not used to this help community. Will try to be clear. I am on mac. I've upgraded my spotify account from the web (not through the application button, the green you can have on your dashboard). Got it done, I can go to my account through the web ...
Ok, not used to this help community. Will try to be clear. I am on mac. I've upgraded my spotify account from the web (not through the application button, the green you can have on your dashboard). G...
Community Legend
308 Views
5 replies
0 likes
This is now the second-time I have had my account hijacked. My login is ristadj. I was able to get in through the back-end by reconnecting with Facebook. The person that stole my account is dobbyminecraftcity@web.de . perhaps we could flag this user....
This is now the second-time I have had my account hijacked. My login is ristadj. I was able to get in through the back-end by reconnecting with Facebook. The person th...
Community Legend
707 Views
3 replies
0 likes
Hi I got a problem, I notice this new offer they have about getting 2 months free spotify premium. So I go away to the store buying myself a giftcode, because I'm under 18 and can't use paypal and I have no mastercard etc. But when I get to payment, ...
Hi I got a problem, I notice this new offer they have about getting 2 months free spotify premium. So I go away to the store buying myself a giftcode, because I'm under 18 and can't use paypal and I ...
Community Legend
533 Views
5 replies
0 likes
I bought and e-gift and set the date for delivery as 6/12/2014 and it has not been received by the person I sent it to. It's her birthday and I would like for her to receive it.
I bought and e-gift and set the date for delivery as 6/12/2014 and it has not been received by the person I sent it to. It's her birthday and I would like for her to receive it.
Spotify
366 Views
3 replies
0 likes
Hello,I apologize but I would like my spotify account permantly deleted. Thank you
Hello, I apologize but I would like my spotify account permantly deleted. Thank you
Roadie
511 Views
3 replies
0 likes
Hello, I live in Germany with a german IP adress. The country in my account is Germany too. But I can't login anymore. Error message is: my 14 days trial period for other countries is over. But I wasn't away?! Can you help me? I wrote this problem to...
Hello, I live in Germany with a german IP adress. The country in my account is Germany too. But I can't login anymore. Error message is: my 14 days trial period for other countries is over. But I was...
Regular
1569 Views
17 replies
0 likes
Its been around 16 hours since I opened a support case wioth spotify and I have yet to hear back from them. I want to link my spotify account and premium subscription to my new facebook so that I can delete the old one. I created my original spotify ...
Its been around 16 hours since I opened a support case wioth spotify and I have yet to hear back from them. I want to link my spotify account and premium subscription to my new facebook so that I can...
Community Legend
435 Views
3 replies
0 likes
Five days ago, I lost my playlists, my email and password was changed, cause of I can´t sign in now and I can´t reset my password. The spotify support doesn´t give me response. Anybody has the same problem? regards.
Five days ago, I lost my playlists, my email and password was changed, cause of I can´t sign in now and I can´t reset my password. The spotify support doesn´t give me response. Anybody has...
Community Legend
842 Views
13 replies
0 likes
