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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80563 Views

9 replies

2 likes

Account
Login
  • 80563 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654482 Views

13 replies

4 likes

Account
  • 654482 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735028 Views

18 replies

29 likes

  • 735028 Views
  • 18 replies
  • 29 likes

Changed FB privacy settings and PW and am completely locked out

So, I changed my FB privacy settings,and pass. Original intention was to make a regular account with Spotify - I do not want Spot and FB linked together. After chaing my FB pw to something else, I logged back into Spotify - what do ya know? It's a ba...

Visitor

So, I changed my FB privacy settings,and pass. Original intention was to make a regular account with Spotify - I do not want Spot and FB linked together.   After chaing my FB pw to something...

user-removed

Not applicable

755 Views

14 replies

1 likes

  • 755 Views
  • 14 replies
  • 1 likes

Problem after changing Facebook settings: Spotify does not see my account any more... HELP

Hey, i was just changing some of my "Security Settings" on Facebook and afterwards its a big mess up here... When i log in on the Spotify Homepage, it says that i am a FREE User. But i am a Premium member for month... When i lock in on my Spotify App...

Visitor

Hey,   i was just changing some of my "Security Settings" on Facebook and afterwards its a big mess up here...   When i log in on the Spotify Homepage, it says that i am a FREE User...

user-removed

Not applicable

585 Views

11 replies

0 likes

Account
Login
Premium
  • 585 Views
  • 11 replies
  • 0 likes

Spotigy in dubai

Hi thereSomeone can tell me why i can download spotify in my iphone as i did on ipad? I have a premiun account and i cant use it Cheers

Newbie

Hi there Someone can tell me why i can download spotify in my iphone as i did on ipad? I have a premiun account and i cant use it Cheers

Peter__

Community Legend

528 Views

2 replies

0 likes

  • 528 Views
  • 2 replies
  • 0 likes

Solved!! I'd like to change the Facebook acct that Spotify is associated with, is that possible?

The Facebook acct that Spotify is currently associated with is rarely used. Can I link my spotify to a different FB acct without losing all my songs, settings, playlists?

Visitor

The Facebook acct that Spotify is currently associated with is rarely used.  Can I link my spotify to a different FB acct without losing all my songs, settings, playlists?

user-removed

Not applicable

438 Views

2 replies

0 likes

  • 438 Views
  • 2 replies
  • 0 likes

Solved!! Missing facebook friends suggestions

Hi everybody. I have missed my facebook friends suggestions in spoty so I can't see any friend and any play list of them. How can I recover all my friends suggestions in spotify? Thanks.

Newbie

Hi everybody.   I have missed my facebook friends suggestions in spoty so I can't see any friend and any play list of them. How can I recover all my friends suggestions in spotify?  ...

turbograham20

Newbie

5062 Views

4 replies

0 likes

  • 5062 Views
  • 4 replies
  • 0 likes

I had to change my credit card and have now lost all my music!

Hi there, i lost my payment card, completely forgot about updating my spotify account witht the new card and have now lost all my music after putting the new details in?! Is there anyway of getting all my old playlists back again, espcially my starre...

Newbie

Hi there, i lost my payment card, completely forgot about updating my spotify account witht the new card and have now lost all my music after putting the new details in?! Is there anyway of getting a...

Peter__

Community Legend

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

No Premium, but charged for it

On February 3rd, I was charged via my credit card for Spotify Premium. I have not had access to any spotify premium features this month and I want to cancel my subscription so I am not charged again - since I didn't get what I paid for anyway - but i...

Newbie

On February 3rd, I was charged via my credit card for Spotify Premium.  I have not had access to any spotify premium features this month and I want to cancel my subscription so I am not charged ...

apsouthpaw

Newbie

7344 Views

3 replies

6 likes

  • 7344 Views
  • 3 replies
  • 6 likes

Profile picture

I'm new to spotify, when I'm on the website my profile picture shows up but when on my iPhone app or on my spotify on my desktop it doesn't this is driving me up the wall because I have OCD HELP. Also I want to fix my username it's messed up.

Casual Listener

I'm new to spotify, when I'm on the website my profile picture shows up but when on my iPhone app or on my spotify on my desktop it doesn't this is driving me up the wall because I have OCD HELP. Als...

Peter__

Community Legend

269 Views

2 replies

0 likes

  • 269 Views
  • 2 replies
  • 0 likes

I have changed my counry,

Dear helpful people, I have changed my counry, from UK to Philadelpia, USA. I wasnt able to log on before, owing to the fact that I was abrod, nor am I now! Help please Arthur Michigan

Newbie

Dear helpful people, I have changed my counry, from UK to Philadelpia, USA. I wasnt able to log on before, owing to the fact that I was abrod, nor am I now! Help please Arthur Michigan

Zettai

Casual Listener

1561 Views

2 replies

0 likes

  • 1561 Views
  • 2 replies
  • 0 likes

spotfiy premium offer from paypal

I received an message from paypal that I could get 60 days trail spotify premium. I redeemed the trail and I still have spotify free. i tried to logout and log back in but that diden work. so i checked my account on spotfiy.com and it says im current...

Casual Listener

I received an message from paypal that I could get 60 days trail spotify premium. I redeemed the trail and I still have spotify free. i tried to logout and log back in but that diden work...

Kissa

Casual Listener

585 Views

6 replies

0 likes

Account
Premium
Subscription
  • 585 Views
  • 6 replies
  • 0 likes

Cancelled premium for Vodafone offer, now cannot get premium back

Hi, I recently had to cancel my spotify so that I could let me Vodafone UK plan take over with paying it. It has now cancelled but i cannot get the vodafone bit to work. When i log in using the link they say and press allow it just goes to a error pa...

Casual Listener

Hi, I recently had to cancel my spotify so that I could let me Vodafone UK plan take over with paying it.    It has now cancelled but i cannot get the vodafone bit to work. When i log i...

itakethepics

Casual Listener

336 Views

2 replies

0 likes

Account
Premium
Subscription
  • 336 Views
  • 2 replies
  • 0 likes

Can not cancel my subscription

Hello, I´ve got a Telekom contract since september 2013 with one year free spotify premium but I have premium since 2012. I want to cancel my subscription right now so that I can use the telekom offer but I can`t. There is no button for this just the...

Casual Listener

Hello,   I´ve got a Telekom contract since september 2013 with one year free spotify premium but I have premium since 2012. I want to cancel my subscription right now so that I can use the t...

shaunb

Casual Listener

419 Views

4 replies

0 likes

  • 419 Views
  • 4 replies
  • 0 likes

Solved!! Premium gone despite payment, support not reacting

Hi there, This is solution attempt number 5 and I'm starting to get rather pi**ed by now. I've used Spotify for several years (with interruption), am am Premium subscriber (payment via Sofortdauerauftrag) and everything worked fine so far. Last Frida...

Casual Listener

Hi there,   This is solution attempt number 5 and I'm starting to get rather pi**ed by now. I've used Spotify for several years (with interruption), am am Premium subscriber (payment via S...

RobB1

Newbie

6004 Views

140 replies

2 likes

Account
Premium
Subscription
  • 6004 Views
  • 140 replies
  • 2 likes

Premium account only allowing shuffle play

I've had a premium account for a while now but recently switched it over to a Vodafone-based premium account. The Spotify website account management portal confirms I have a premium account. On my mobile devices I can only do 'shuffle play' of my pla...

Casual Listener

I've had a premium account for a while now but recently switched it over to a Vodafone-based premium account. The Spotify website account management portal confirms I have a premium account.  ...

xawiercz

Newbie

8655 Views

18 replies

1 likes

Premium
Subscription
  • 8655 Views
  • 18 replies
  • 1 likes

Can't get Premium, why?

Can't get Premium with Paypal or Klarna Payment. Everytime I will get Premium, it says I should take another Payment-Method. Can anyone help me?

Casual Listener

Can't get Premium with Paypal or Klarna Payment.   Everytime I will get Premium, it says I should take another Payment-Method.   Can anyone help me?

H3nR0ck

Casual Listener

325 Views

2 replies

0 likes

  • 325 Views
  • 2 replies
  • 0 likes

Solved!! delete facebook, delete also spotify

Hello,I want to close and delete my facebook account, but I also made all my playlists on that account. Is it possible to change my facebook account to a normal spotify account, without losing all my playlists??

Newbie

Hello, I want to close and delete my facebook account, but I also made all my playlists on that account. Is it possible to change my facebook account to a normal spotify account, without losing al...

Peter__

Community Legend

501 Views

3 replies

0 likes

  • 501 Views
  • 3 replies
  • 0 likes

Premium Account and Playlists gone

Hi there,I just downloaded the newest version of spotify and when I log in now, all my playlists are gone and it says that I am using the free version...My account has a 12 month premium subscription, so I am not too happy about that.Not sure what th...

Visitor

Hi there, I just downloaded the newest version of spotify and when I log in now, all my playlists are gone and it says that I am using the free version... My account has a 12 month premium subscr...

Grace

Spotify

689 Views

9 replies

0 likes

  • 689 Views
  • 9 replies
  • 0 likes

Premium suddenly ended despite paying for the next month already

Hi, I've been using Spotify premium since 2012 September, and now suddenly my subscribtion doesn't seem to work properly anymore. In my profile it says: You have got an active subscription. You subscription will automatically change to Spotify Premiu...

Music Fan

Hi, I've been using Spotify premium since 2012 September, and now suddenly my subscribtion doesn't seem to work properly anymore. In my profile it says: You have got an active subscription...

roym899

Music Fan

479 Views

4 replies

0 likes

Account
Premium
Subscription
  • 479 Views
  • 4 replies
  • 0 likes

Deleted Facebook

Hello, I deleted my Facebook profile, but want to keep Spotify. I am already signed up for Spotify Premium, and would like to continue this service. However, I would like to make sure that I receive a Username outside of Facebook, and that I don't ge...

Newbie

Hello,   I deleted my Facebook profile, but want to keep Spotify.  I am already signed up for Spotify Premium, and would like to continue this service.  However, I would like to ma...

Peter__

Community Legend

180 Views

1 replies

0 likes

  • 180 Views
  • 1 replies
  • 0 likes

Solved!! Country setting but offline

Hi, I am sorry to bother you but I cannot resolve my issue so would appreciate any assistance that can be offered. I have moved from UK to Australia with free service but am now permanently offline. Spotify advises me that I must change my Country se...

Casual Listener

Hi,    I am sorry to bother you but I cannot resolve my issue so would appreciate any assistance that can be offered.   I have moved from UK to Australia with free service but ...

Peter__

Community Legend

560 Views

5 replies

0 likes

Account
Free
Login
Other
  • 560 Views
  • 5 replies
  • 0 likes