Country setting but offline

[igbymitchell]

Hi, 

I am sorry to bother you but I cannot resolve my issue so would appreciate any assistance that can be offered.

I have moved from UK to Australia with free service but am now permanently offline. Spotify advises me that I must change my Country settings but I cannot do this as I cannot go online. 

I have tried reinstalling/checking firewall so it must be the fact that I cannot go online as I am not in the country I am registered. 

I see that I can change if I upgrade to premium, which I had done before when living in Switzerland, but I understand that Spotify can be free in Australia and would prefer this service for the time being. 

To recap

Spotify advises I must change my country settings

I cannot change my country settings as I cannot go online. 

I cannot go online as I must change my country settings.

I will very much appreciate any assistance that can be offered. 

Many thanks, 

[Josh]

Hello!

You do not need to change your country within the desktop client, you change it here 🙂

[igbymitchell]

Hi Josh, 

Thanks for your quick reply, however this also has a problem:

'

1. Country  Choose:   Australia   United Kingdom  

   To change your profile country you'll need to update your payment details.

'

The United Kingdom dropbox is grey and unselectable. I can click on to the 'update your payment details' however, this simply leads me to either reinstalling spotify (which i have done) or creating a skype premium account. 

Please can you assist me with how to change this when this dropdown box below is not functioning.

Many thanks, 

[Peter__ · Accepted solution]

Do you have any payment details (such as a card) stored on your account already?

[igbymitchell]

Hi, 

Yes, I did have credit card details still saved, thought they were not active. I have deleted them and have now been able to amend my country. 

It is now working. Thank you very much. 

[Peter__]

No worries - enjoy those tunes! 🙂