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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80456 Views

9 replies

2 likes

Account
Login
  • 80456 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654009 Views

13 replies

4 likes

Account
  • 654009 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734484 Views

18 replies

29 likes

  • 734484 Views
  • 18 replies
  • 29 likes

account problem

Hi, i have been using spotify for mounths and now i cant listen to any music cuz my listen time has ended so u say this on ur website and i quote ' Your music is free and instant. Completely free' Well by locking my time im really going to start usin...

Newbie

Hi, i have been using spotify for mounths and now i cant listen to any music cuz my listen time has ended so u say this on ur website and i quote ' Your music is free and instant. Completely free...

meahtenoha

Spotify

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Help - Missing Account ( Follower, Playlists ... )

Hello , I had an "original" Spotify Account (with Follower , Many Playlists ... ) . Then , I created another Profile just for offline listening etc. I linked my offline Profile with Facebook by mistake. Now, my original Account is lost. I can not sig...

Newbie

Hello ,   I had an "original" Spotify Account (with Follower , Many Playlists ... ) . Then , I created another Profile just for offline listening etc. I linked my offline Profile with Facebo...

Peter__

Community Legend

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes

Account Hacked

My account "ristadj" appears to have been hacked or something is wrong with it. I cannot login. I have no access to my password. The email acct associated with it appears to have been changed. I didn't change anything, so I have no idea what is going...

Visitor

My account "ristadj" appears to have been hacked or something is wrong with it. I cannot login. I have no access to my password. The email acct associated with it appears to have been changed. I didn...

Peter__

Community Legend

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

Moving to belgium

Hi, Im a long time Free Spotify user and I always liked it very much! Now i've moved to Belgium and can't login unless I change my payment methods. Since I'm a free account user, does this mean I can't use spotify anymore? What are my best options he...

Newbie

Hi, Im a long time Free Spotify user and I always liked it very much! Now i've moved to Belgium and can't login unless I change my payment methods. Since I'm a free account user, does this mean I can...

Peter__

Community Legend

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

Solved!! two accounts mashup

Casual Listener

wordso

Casual Listener

570 Views

2 replies

0 likes

Account
  • 570 Views
  • 2 replies
  • 0 likes

I need to quit my second account

I want to close my second account because it is blocking my email. But I dont remember my username or password and there are no people with salary from spotify to ask which scares me, really. However. If somebody could guide me on how to find my seco...

Newbie

I want to close my second account because it is blocking my email. But I dont remember my username or password and there are no people with salary from spotify to ask which scares me, really. However...

Peter__

Community Legend

216 Views

1 replies

0 likes

Account
  • 216 Views
  • 1 replies
  • 0 likes

Error whenever trying to pay by American Express / AMEX

I am trying to change my payment type from Visa to Amex / American Express. Everytime I log in and try to do this I can fill out my Amex card details but when I press submit I get the error "Could not update payment details". I've attached a screensh...

Casual Listener

I am trying to change my payment type from Visa to Amex / American Express.   Everytime I log in and try to do this I can fill out my Amex card details but when I press submit I get the erro...

Cabe

Newbie

628 Views

3 replies

0 likes

Account
Subscription
  • 628 Views
  • 3 replies
  • 0 likes

Solved!! Gift Cards International Usage

I'm from the UK, my girlfriend lives in Hong Kong. I'm thinking about buying her a Spotify gift card. She'll be over for Christmas, so she can redeem the card in either UK or Hong Kong. Do gift cards need to be tied to a region? If she redeems a UK c...

Casual Listener

I'm from the UK, my girlfriend lives in Hong Kong. I'm thinking about buying her a Spotify gift card. She'll be over for Christmas, so she can redeem the card in either UK or Hong Kong.   Do...

Peter__

Community Legend

15337 Views

7 replies

0 likes

  • 15337 Views
  • 7 replies
  • 0 likes

10 hours limit per month counter

Is there somewhere a hours counter?

Visitor

Is there somewhere a hours counter?

Peter__

Community Legend

268 Views

1 replies

0 likes

Free
  • 268 Views
  • 1 replies
  • 0 likes

Can't change country and payment method

I keep getting this message Oops! Something went wrong, please try again or check out our help area Nothing else, no explanation

Music Fan

I keep getting this message   Oops! Something went wrong, please try again or check out our help area   Nothing else, no explanation

Peter__

Community Legend

847 Views

3 replies

0 likes

Account
Premium
Subscription
  • 847 Views
  • 3 replies
  • 0 likes

Solved!! Got charged when you mailed that you will delete account

Rainer Alljärv 11/26/2013 To: support-android@spotify.com Hello I have disabled my facebook today and now I can't accsess login to Spotify. Any ideas now? Because I pay to use it I'd be very upset if I can't do so. Sent from Samsung Mobile __________...

Casual Listener

Rainer Alljärv 11/26/2013 To: support-android@spotify.com   Hello I have disabled my facebook today and now I can't accsess login to Spotify. Any ideas now? Because I pay to use it I'd b...

Peter__

Community Legend

1176 Views

5 replies

0 likes

Account
Premium
Subscription
  • 1176 Views
  • 5 replies
  • 0 likes

Friend accidentally link her spotify account with my facebook accoun. Playlist all gone.

Help!!!! My friend created a new spotify account using my phone. But she accidentally link her spotify account with my facebook account. Not too sure how, but I've gotten back my spotify account but all my playlist are gone! I really need help to get...

Casual Listener

Help!!!!   My friend created a new spotify account using my phone. But she accidentally link her spotify account with my facebook account.   Not too sure how, but I've gotten back m...

michelleximun

Casual Listener

425 Views

4 replies

0 likes

Account
  • 425 Views
  • 4 replies
  • 0 likes

Restore Playlist Button Broken

Hey. My restore button isnt working. It doesnt do anything when i try to restore a couple of playlists. Managed to do it in the past but now its not working. Sometimes get the message 'Bad Gateway' when trying to reach the Restore page.

Casual Listener

Hey.   My restore button isnt working. It doesnt do anything when i try to restore a couple of playlists. Managed to do it in the past but now its not working.   Sometimes get the m...

Peter__

Community Legend

624 Views

7 replies

0 likes

Account
  • 624 Views
  • 7 replies
  • 0 likes

Want to delete my fb but my spotify is connected

My fb and spotlfy are connected but I want to delete my fb, how do I go from fb to user id??

Newbie

My fb and spotlfy are connected but I want to delete my fb, how do I go from fb to user id??

Adam

Roadie

363 Views

1 replies

0 likes

Account
Login
Other
Premium
Subscription
  • 363 Views
  • 1 replies
  • 0 likes

Premium Subscription questions

I have subscribed to premium and am deligthed such that I will continue after the free period. In the blurb for premium it says I can download music for offline listening and I can have spotify on all my devices. That's fine but a couple of questions...

Regular

I have subscribed to premium and am deligthed such that I will continue after the free period. In the blurb for premium it says I can download music for offline listening and I can have spotify on ...

Adam

Roadie

282 Views

1 replies

0 likes

Premium
Subscription
  • 282 Views
  • 1 replies
  • 0 likes

Why???

Why can I not talk to a human representative???

Casual Listener

Why can I not talk to a human representative???

Sam

Spotify

283 Views

2 replies

0 likes

Subscription
  • 283 Views
  • 2 replies
  • 0 likes

Why do i keep getting charged for this?

I cancelled my spotify before my free trial was up, but I still was charged for it and I still am being charged for it! I do not listen to this and I dont get on it either. I do not want this spotify! I cancelled before my free trial was up and I wan...

Casual Listener

I cancelled my spotify before my free trial was up, but I still was charged for it and I still am being charged for it! I do not listen to this and I dont get on it either. I do not want this spotify...

Adam

Roadie

339 Views

1 replies

0 likes

Subscription
  • 339 Views
  • 1 replies
  • 0 likes

Lost premium, subscribers, playlists ++

I recently changed my password on facebook, and the next time i used spotify all of my stuff was gone. Subscribers, playlists, premium and everything! What do i do? I have tried to both log with facebook and spotify account!

Visitor

I recently changed my password on facebook, and the next time i used spotify all of my stuff was gone. Subscribers, playlists, premium and everything!  What do i do? I have tried to both log...

Peter__

Community Legend

499 Views

5 replies

0 likes

  • 499 Views
  • 5 replies
  • 0 likes

Paid spotify premium but only had it for 2 days?

Im in desperate need for help! I have been automatically charged for 2 months and after the last payment which was 29/11, I decided I didn't want to be automatically charged so that I could decide myself which exactly when I want to pay. So I turned ...

Newbie

Im in desperate need for help!   I have been automatically charged for 2 months and after the last payment which was 29/11, I decided I didn't want to be automatically charged so that I coul...

Adam

Roadie

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Has Spotify Open replaced Spotify Free?

Hey everyone! What is the current status on Spotify Open and Spotify Free? I know Spotify Free was the first type of account. Then came Spotify Premium, and then Spotify Open. Then came the Spotify Unlimited. Right? I registered with Spotify by recei...

Regular

Hey everyone!   What is the current status on Spotify Open and Spotify Free? I know Spotify Free was the first type of account. Then came Spotify Premium, and then Spotify Open. Then came th...

Peter__

Community Legend

3523 Views

7 replies

0 likes

Account
Free
Other
  • 3523 Views
  • 7 replies
  • 0 likes